CA1270584B - Communication system having unified messaging - Google Patents

Communication system having unified messaging

Info

Publication number
CA1270584B
CA1270584B CA000614717A CA614717A CA1270584B CA 1270584 B CA1270584 B CA 1270584B CA 000614717 A CA000614717 A CA 000614717A CA 614717 A CA614717 A CA 614717A CA 1270584 B CA1270584 B CA 1270584B
Authority
CA
Canada
Prior art keywords
message
recipient
messages
voice
terminal
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
CA000614717A
Other languages
French (fr)
Inventor
Deborah J. Mills
Kenneth M. Huber
Roberta S. Cohen
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
AT&T Corp
Original Assignee
American Telephone and Telegraph Co Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by American Telephone and Telegraph Co Inc filed Critical American Telephone and Telegraph Co Inc
Application granted granted Critical
Publication of CA1270584B publication Critical patent/CA1270584B/en
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/06—Message adaptation to terminal or network requirements
    • H04L51/066—Format adaptation, e.g. format conversion or compression
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/107—Computer-aided management of electronic mailing [e-mailing]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5307—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording messages comprising any combination of audio and non-audio components
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53325—Interconnection arrangements between voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/537—Arrangements for indicating the presence of a recorded message, whereby the presence information might include a preview or summary of the message
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/60—Medium conversion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/45—Aspects of automatic or semi-automatic exchanges related to voicemail messaging
    • H04M2203/4509—Unified messaging with single point of access to voicemail and other mail or messaging systems

Abstract

COMMUNICATION SYSTEM HAVING UNIFED MESSAGING

Abstract Unified messaging is a concept that provides for a single electronic mailbox for different types of messages. The mailbox can be on a user's host computer, PBX, PC, etc., and the user has consistent facilities available to originate, receive and manipulate messages. Messages can be translated from one media to another for reception, and a single message may be composed of parts that use different native media. The message recipient has a single controllable point of contact where all messages can be scanned and/or viewed.

Claims (13)

1. A message delivery arrangement for use in situations where a plurality of users send voice or data messages and wherein said messages have recipients and said data messages are typically delivered to data terminals and said voice messages are typically delivered to voice terminals, said arrangement comprising means controlled by a potential message recipient for designating either a voice terminal or a data terminal as a prime message receptor for said recipient and for sending a notification of the arrival of either a voice or a data message to said prime message receptor, and means controlled by said prime message receptor for alerting said recipient of said notification after receipt by said prime message receptor.
2. The invention set forth in claim 1 wherein said alerting is independent of said recipient's activity with respect to said receptor.
3. The invention set forth in claim 1 further comprising means controlled by said recipient and responsive to arrival of said voice or data message for retrieving said message from said receptor.
4. The invention set forth in claim 3 wherein said retrieving means is selectively controllable by said recipient.
5. The invention set forth in claim 3 wherein said retrieving means includes means for converting data messages into voice message equivalents when said receptor is designated to be said voice terminal.
6. The invention set forth in claim 3 wherein a sender sends a particular message using a predetermined terminal and said retrieving means includes means responsive to said particular message for generating information identifying said predetermined terminal.
7. The invention set forth in claim 3 wherein said retrieving means is responsive to a set of commands which are uniform for any designated receptor.
8. The invention set forth in claim 1 further comprising means for receiving messages from sources other than said plurality of users, and means for providing notifications via said receptor for any messages received from such other sources.
9. A message delivery system for controlling the delivery of messages to message recipients, said messages communicable to one of said message recipientsvia a plurality of message networks and receivable by a plurality of control services associated with said one message recipient, said system comprising means for designating for said one message recipient any one of said control services as a prime message receptor and for sending to said prime message receptor a notification of the arrival of either a voice or a data message, and means controlled by said prime message receptor for alerting said one recipient of said notification after receipt by said prime message receptor.
10. The invention set forth in claim 9 further comprising means controlled by said one recipient after being alerted for retrieving said message from said receptor.
11. The invention set forth in claim 10 wherein said retrieving means is controllable by said one recipient to provide said messages at a terminal selected by said one recipient.
12. The invention set forth in claim 11 wherein said retrieving means includes means for converting data messages into voice message equivalents when said terminal selected by said one recipient is a voice terminal.
13. The invention set forth in claim 10 wherein said retrieving means is responsive to a set of commands which are uniform for all said control services.14. A consolidated message delivery system operable for providing notifications to a recipient of messages when messages are directed to either a voice or a data terminal, said voice and said data terminal are both associated with said recipient, said system comprising means for receiving any said messages, means for designating for said recipient either said voice terminal or said data terminal to receive said notifications, and means responsive to messages directed to said voice or said data terminal for providing said notifications to said designated terminal independent of any request by said recipient.
15. The invention set forth in claim 14 wherein said notifications are provided independent of said recipient's activity with respect to said designated terminal.

16. The invention set forth in claim 14 further comprising means controlled by said recipient upon receiving said notifications for retrieving said messages from said designated terminal.
17. The invention set forth in claim 16 wherein said retrieving means is selectively controllable by said recipient.
18. The invention set forth in claim 14 further including means for generating an abstract for any one of said messages, said abstract including pertinent information pertaining to said any one message.
19. The invention set forth in claim 18 wherein said generating means includes means for converting data messages into voice message equivalents when said designated terminal is said voice terminal.
20. The invention set forth in claim 19 wherein a sender sends a particular message using a predetermined terminal and said generating means includes means responsive to said particular message for generating information identifying said predetermined terminal.
21. The invention set forth in claim 16 wherein said retrieving means is responsive to a set of commands which are uniform for any designated terminal.
22. The message delivery method for use in situations where a plurality of users send voice or data messages, said messages having recipients, said method comprising the steps of designating, under control of a recipient, either a voice terminal or a data terminal as a prime message receptor for said recipient, sending to said prime message receptor notifications of the arrival of either voice or data messages, and alerting, under control of said prime message receptor, said recipient of said notifications.
23. The method set forth in claim 22 wherein said alerting step is independent of any activity of said recipient with respect to said receptor.
24. The method set forth in claim 23 further comprising the step of retrieving a voice or data message from said receptor by said recipient upon being alerted of receipt of said voice or data message.

25. The method set forth in claim 24 wherein said retrieving step includes the step of converting data messages into voice message equivalents when said receptor is said voice terminal.
26. The method set forth in claim 24 wherein a message sender sends a particular voice message using a predetermined terminal and said retrieving stepincludes the step of generating information identifying said predetermined terminal in response to said particular message.
27. The method set forth in claim 22 further comprising the step of receiving messages from sources other than said plurality of users, and providing notifications via said receptor for any messages received from such other sources.
28. A consolidated message delivery method operable for providing notifications to a recipient of messages when messages are directed to either a voice or data terminal, said voice and said data terminal are both associated with said recipient, saidmethodcomprising the steps of receiving any said messages, designating for said recipient either said voice terminal or said data terminal to receive said notifications, and providing, in response to messages directed to said voice or said data terminal, notifications to said designated terminal independent of any request by said recipient.
29. The method set forth in claim 28 wherein said notifications are provided independent of said recipient's activity with respect to said designated terminal.
30. The method set forth in claim 28 further comprising the step of retrieving, under control of said recipient, a message from said designated terminal.
31. The method set forth in claim 30 wherein said retrieving step is selectively controllable by said recipient.
32. The method of claim 28 further including the step of generating an abstract for any one of said messages, said abstract including pertinent information pertaining to said any one message.

33. The method set forth in claim 32 wherein a sender sends a particular message using a predetermined terminal and said generating step includes the step of generating information identifying said predetermined terminal from said particular message.
34. The method set forth in claim 32 wherein said generating step includes the step of converting data messages into voice message equivalents when said designated terminal is said voice terminal.
CA000614717A 1986-06-02 1989-09-29 Communication system having unified messaging Expired - Lifetime CA1270584B (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US06/869,277 US4837798A (en) 1986-06-02 1986-06-02 Communication system having unified messaging
US869,277 1986-06-02

Publications (1)

Publication Number Publication Date
CA1270584B true CA1270584B (en) 1990-06-19

Family

ID=25353239

Family Applications (2)

Application Number Title Priority Date Filing Date
CA000537981A Expired CA1261493A (en) 1986-06-02 1987-05-26 Communication system having unified messaging
CA000614717A Expired - Lifetime CA1270584B (en) 1986-06-02 1989-09-29 Communication system having unified messaging

Family Applications Before (1)

Application Number Title Priority Date Filing Date
CA000537981A Expired CA1261493A (en) 1986-06-02 1987-05-26 Communication system having unified messaging

Country Status (7)

Country Link
US (1) US4837798A (en)
EP (1) EP0270604B1 (en)
JP (1) JP2568602B2 (en)
KR (1) KR920006574B1 (en)
CN (1) CN1014666B (en)
CA (2) CA1261493A (en)
WO (1) WO1987007801A1 (en)

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