CA2009937A1 - Voice-Data Telephonic Control System - Google Patents
Voice-Data Telephonic Control SystemInfo
- Publication number
- CA2009937A1 CA2009937A1 CA2009937A CA2009937A CA2009937A1 CA 2009937 A1 CA2009937 A1 CA 2009937A1 CA 2009937 A CA2009937 A CA 2009937A CA 2009937 A CA2009937 A CA 2009937A CA 2009937 A1 CA2009937 A1 CA 2009937A1
- Authority
- CA
- Canada
- Prior art keywords
- data
- signals
- control
- voice
- control system
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Classifications
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C15/00—Generating random numbers; Lottery apparatus
- G07C15/005—Generating random numbers; Lottery apparatus with dispensing of lottery tickets
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C15/00—Generating random numbers; Lottery apparatus
- G07C15/006—Generating random numbers; Lottery apparatus electronically
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/36—Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/46—Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/0016—Arrangements providing connection between exchanges
- H04Q3/002—Details
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/42—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker
- H04Q3/54—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised
- H04Q3/545—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised using a stored programme
- H04Q3/54508—Configuration, initialisation
- H04Q3/54533—Configuration data, translation, passwords, databases
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/42—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker
- H04Q3/54—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised
- H04Q3/545—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised using a stored programme
- H04Q3/54541—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised using a stored programme using multi-processor systems
- H04Q3/5455—Multi-processor, parallelism, distributed systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/42—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker
- H04Q3/54—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised
- H04Q3/545—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker in which the logic circuitry controlling the exchange is centralised using a stored programme
- H04Q3/54575—Software application
- H04Q3/54591—Supervision, e.g. fault localisation, traffic measurements, avoiding errors, failure recovery, monitoring, statistical analysis
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/64—Distributing or queueing
- H04Q3/66—Traffic distributors
- H04Q3/665—Circuit arrangements therefor
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/72—Finding out and indicating number of calling subscriber
-
- A—HUMAN NECESSITIES
- A63—SPORTS; GAMES; AMUSEMENTS
- A63F—CARD, BOARD, OR ROULETTE GAMES; INDOOR GAMES USING SMALL MOVING PLAYING BODIES; VIDEO GAMES; GAMES NOT OTHERWISE PROVIDED FOR
- A63F3/00—Board games; Raffle games
- A63F3/08—Raffle games that can be played by a fairly large number of people
- A63F3/081—Raffle games that can be played by a fairly large number of people electric
- A63F2003/082—Raffle games that can be played by a fairly large number of people electric with remote participants
- A63F2003/086—Raffle games that can be played by a fairly large number of people electric with remote participants played via telephone, e.g. using a modem
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/22—Automatic class or number identification arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42059—Making use of the calling party identifier
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13034—A/D conversion, code compression/expansion
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13072—Sequence circuits for call signaling, ACD systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/1309—Apparatus individually associated with a subscriber line, line circuits
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13091—CLI, identification of calling line
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13093—Personal computer, PC
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13095—PIN / Access code, authentication
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13096—Digital apparatus individually associated with a subscriber line, digital line circuits
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13097—Numbering, addressing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13103—Memory
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13106—Microprocessor, CPU
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13107—Control equipment for a part of the connection, distributed control, co-processing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/1316—Service observation, testing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13173—Busy signals
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13175—Graphical user interface [GUI], WWW interface, visual indication
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13178—Control signals
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13204—Protocols
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/1322—PBX
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13256—Call screening
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/1328—Call transfer, e.g. in PBX
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/1332—Logic circuits
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13349—Network management
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/1337—Operator, emergency services
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13375—Electronic mail
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13376—Information service, downloading of information, 0800/0900 services
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13377—Recorded announcement
Abstract
In an audio-digital telephone interface system, a control selectively prompts a caller with oral instructions to selectively provide: control signals, digital data signals (numeric) or audio signals. A data cell is loaded in accordance with an operating program of the control and the resulting data packet is classified, as depending on the presence of audio signals. Data packets are returned to storage, as for subsequent off-line processing. The illustra-tive format receives and organizes mail order data from callers.
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US07/312,792 US5073929A (en) | 1988-05-16 | 1989-02-21 | Voice-data telephonic control system |
US312,792 | 1989-02-21 |
Publications (2)
Publication Number | Publication Date |
---|---|
CA2009937A1 true CA2009937A1 (en) | 1990-08-21 |
CA2009937C CA2009937C (en) | 1996-06-11 |
Family
ID=23213022
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CA002009937A Expired - Lifetime CA2009937C (en) | 1989-02-21 | 1990-02-13 | Voice-data telephonic control system |
Country Status (6)
Country | Link |
---|---|
US (1) | US5073929A (en) |
JP (1) | JP2948253B2 (en) |
CA (1) | CA2009937C (en) |
DE (1) | DE4005365A1 (en) |
FR (2) | FR2643526B1 (en) |
GB (1) | GB2230403B (en) |
Cited By (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5828734A (en) * | 1985-07-10 | 1998-10-27 | Ronald A. Katz Technology Licensing, Lp | Telephone interface call processing system with call selectivity |
US6157711A (en) * | 1989-06-26 | 2000-12-05 | Ronald A. Katz Technology Licensing, L.P. | Multiple party telephone control system |
Families Citing this family (55)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20040071278A1 (en) | 1985-07-10 | 2004-04-15 | Ronald A. Katz | Multiple format telephonic interface control system |
US5793846A (en) | 1985-07-10 | 1998-08-11 | Ronald A. Katz Technology Licensing, Lp | Telephonic-interface game control system |
US5898762A (en) | 1985-07-10 | 1999-04-27 | Ronald A. Katz Technology Licensing, L.P. | Telephonic-interface statistical analysis system |
US6449346B1 (en) | 1985-07-10 | 2002-09-10 | Ronald A. Katz Technology Licensing, L.P. | Telephone-television interface statistical analysis system |
US6678360B1 (en) | 1985-07-10 | 2004-01-13 | Ronald A. Katz Technology Licensing, L.P. | Telephonic-interface statistical analysis system |
US5359645A (en) | 1985-07-10 | 1994-10-25 | First Data Corporation Inc. | Voice-data telephonic interface control system |
US4845739A (en) | 1985-07-10 | 1989-07-04 | Fdr Interactive Technologies | Telephonic-interface statistical analysis system |
US5365575A (en) | 1985-07-10 | 1994-11-15 | First Data Resources Inc. | Telephonic-interface lottery system |
US5835576A (en) | 1985-07-10 | 1998-11-10 | Ronald A. Katz Technology Licensing, L.P. | Telephonic-interface lottery device |
US5187735A (en) * | 1990-05-01 | 1993-02-16 | Tele Guia Talking Yellow Pages, Inc. | Integrated voice-mail based voice and information processing system |
GB2251765B (en) * | 1991-01-14 | 1995-03-08 | Telsis Limited | Interactive telephone announcement apparatus |
US5528670A (en) * | 1991-05-13 | 1996-06-18 | Grapevine Software, Inc. | Voice message-based administration system |
US5289371A (en) * | 1992-09-11 | 1994-02-22 | Memorylink, Inc. | System and method for routing data and communications |
US5493608A (en) * | 1994-03-17 | 1996-02-20 | Alpha Logic, Incorporated | Caller adaptive voice response system |
AU2275495A (en) * | 1994-03-31 | 1995-10-23 | Citibank, N.A. | Interactive voice response system |
DE9412772U1 (en) * | 1994-08-08 | 1995-03-30 | Electronic Control Ges Fuer Er | Telephone terminal for data acquisition and for controlling and querying electrically measurable states |
US5546452A (en) * | 1995-03-02 | 1996-08-13 | Geotel Communications Corp. | Communications system using a central controller to control at least one network and agent system |
US5918213A (en) * | 1995-12-22 | 1999-06-29 | Mci Communications Corporation | System and method for automated remote previewing and purchasing of music, video, software, and other multimedia products |
US7305243B1 (en) | 1996-02-28 | 2007-12-04 | Tendler Cellular, Inc. | Location based information system |
US6519463B2 (en) | 1996-02-28 | 2003-02-11 | Tendler Cellular, Inc. | Location based service request system |
US7035384B1 (en) * | 1996-04-17 | 2006-04-25 | Convergys Cmg Utah, Inc. | Call processing system with call screening |
US5867562A (en) | 1996-04-17 | 1999-02-02 | Scherer; Gordon F. | Call processing system with call screening |
US5850428A (en) * | 1996-07-17 | 1998-12-15 | Day; Robert Allen | Message management system and method |
DE19707878B4 (en) * | 1997-02-27 | 2007-02-08 | Deutsche Telekom Ag | Method and device for transmitting alphanumeric characters between at least two telecommunication terminals |
US6052122A (en) | 1997-06-13 | 2000-04-18 | Tele-Publishing, Inc. | Method and apparatus for matching registered profiles |
US6073105A (en) * | 1997-06-13 | 2000-06-06 | Tele-Publishing, Inc. | Interactive personals online network method and apparatus |
US6058367A (en) * | 1997-06-13 | 2000-05-02 | Tele-Publishing, Inc. | System for matching users based upon responses to sensory stimuli |
US5893111A (en) * | 1997-06-13 | 1999-04-06 | Sharon, Jr.; Paul A. | Ad taking pagination information system |
US5857193A (en) * | 1997-06-13 | 1999-01-05 | Sutcliffe; Andrew B. | Centralized audiotext polling system |
US6061681A (en) * | 1997-06-30 | 2000-05-09 | Movo Media, Inc. | On-line dating service for locating and matching people based on user-selected search criteria |
US5903630A (en) * | 1997-06-30 | 1999-05-11 | Movo Media, Inc. | Method and apparatus for specifying alphanumeric information with a telephone keypad |
US7062020B1 (en) | 1998-06-08 | 2006-06-13 | Convergys Cmg Utah Inc. | System and apparatus for IVR port sharing |
US6011844A (en) | 1998-06-19 | 2000-01-04 | Callnet Communications | Point-of-presence call center management system |
US6324276B1 (en) | 1999-02-12 | 2001-11-27 | Telera, Inc. | Point-of-presence call center management system |
US5987101A (en) * | 1999-03-22 | 1999-11-16 | At&T Corp. | Method and apparatus for determining a caller's odds for winning a lottery based on caller history |
US6273816B1 (en) | 1999-03-22 | 2001-08-14 | At&T Corp | Method and apparatus for rewarding groups of communication service users |
US6011835A (en) * | 1999-03-22 | 2000-01-04 | At&T Corp | Method and apparatus for determining a caller's eligibility for a lottery and advising lottery winner during a same call |
US6016338A (en) * | 1999-03-22 | 2000-01-18 | At&T Corp. | Lottery method and apparatus having a tiered prize scheme |
US7536002B1 (en) | 1999-07-09 | 2009-05-19 | Jpmorgan Chase Bank, National Association | System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data |
US6700972B1 (en) | 1999-08-25 | 2004-03-02 | Verizon Corporate Services Group Inc. | System and method for processing and collecting data from a call directed to a call center |
DE19946580A1 (en) * | 1999-09-29 | 2001-04-12 | Deutsche Telekom Ag | Automatic information- and ordering-system, especially for ordering goods, services and information material by computer, involves voice recognition system registering signals generated |
US7502453B1 (en) | 2000-08-02 | 2009-03-10 | Cox Communications, Inc. | Automated event ordering system and method |
US6820802B2 (en) | 2001-02-27 | 2004-11-23 | American Express Travel Related Services Company, Inc. | Online card activation system and method |
US7110525B1 (en) | 2001-06-25 | 2006-09-19 | Toby Heller | Agent training sensitive call routing system |
US7372952B1 (en) | 2002-03-07 | 2008-05-13 | Wai Wu | Telephony control system with intelligent call routing |
US7023979B1 (en) | 2002-03-07 | 2006-04-04 | Wai Wu | Telephony control system with intelligent call routing |
US6862343B1 (en) | 2002-03-27 | 2005-03-01 | West Corporation | Methods, apparatus, scripts, and computer readable media for facilitating secure capture of sensitive data for a voice-based transaction conducted over a telecommunications network |
US7403967B1 (en) | 2002-06-18 | 2008-07-22 | West Corporation | Methods, apparatus, and computer readable media for confirmation and verification of shipping address data associated with a transaction |
US9818136B1 (en) | 2003-02-05 | 2017-11-14 | Steven M. Hoffberg | System and method for determining contingent relevance |
US7676034B1 (en) | 2003-03-07 | 2010-03-09 | Wai Wu | Method and system for matching entities in an auction |
US8155297B1 (en) | 2003-12-02 | 2012-04-10 | Jpmorgan Chase Bank | System and method for providing call-back options |
US7415267B2 (en) | 2003-12-15 | 2008-08-19 | Jp Morgan Chase Bank | Methods and systems for managing call reports for the financial services industry |
US8874477B2 (en) | 2005-10-04 | 2014-10-28 | Steven Mark Hoffberg | Multifactorial optimization system and method |
US8300798B1 (en) | 2006-04-03 | 2012-10-30 | Wai Wu | Intelligent communication routing system and method |
AU2015343339A1 (en) | 2014-11-03 | 2017-06-15 | Genentech, Inc. | Methods and biomarkers for predicting efficacy and evaluation of an OX40 agonist treatment |
Family Cites Families (21)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JPS5217739A (en) * | 1975-07-31 | 1977-02-09 | Fujitsu Ltd | Call request sysem by voice communication |
JPS5462708A (en) * | 1977-10-28 | 1979-05-21 | Hitachi Ltd | Audio response system |
DE2929416C2 (en) * | 1979-07-20 | 1983-03-17 | Olympia Werke Ag, 2940 Wilhelmshaven | Communication network made up of several processing stations connected to one another by long-distance lines |
US4320256A (en) * | 1979-11-27 | 1982-03-16 | Freeman Michael J | Verbally interactive telephone interrogation system with selectible variable decision tree |
DE3225562C2 (en) * | 1982-07-08 | 1984-09-27 | Telefonbau Und Normalzeit Gmbh, 6000 Frankfurt | Method for automatic order acceptance using a telecommunication system, in particular a telephone exchange system |
US4591664A (en) * | 1982-11-23 | 1986-05-27 | Michael Freeman | Multichannel interactive telephone answering apparatus |
US4815121A (en) * | 1984-06-06 | 1989-03-21 | Canon Kabushiki Kaisha | Communication apparatus recognizing speech and automatically switching from data to speech transmission |
US4645873A (en) * | 1985-01-23 | 1987-02-24 | Telecue Systems | Transactional telecommunication system |
EP0917335B1 (en) * | 1985-07-10 | 2002-01-02 | Ronald A. Katz Technology Licensing, L.P., a California limited partnership | Operations control |
US4792968A (en) | 1985-07-10 | 1988-12-20 | Fdr Interactive Technologies | Statistical analysis system for use with public communication facility |
US4845739A (en) | 1985-07-10 | 1989-07-04 | Fdr Interactive Technologies | Telephonic-interface statistical analysis system |
US4763317A (en) * | 1985-12-13 | 1988-08-09 | American Telephone And Telegraph Company, At&T Bell Laboratories | Digital communication network architecture for providing universal information services |
DE3750768T2 (en) * | 1986-04-16 | 1995-05-11 | Call It Co | Computer controlled communication system. |
DE3726366C2 (en) * | 1986-08-08 | 1998-05-28 | Dictaphone Corp | Communication stem |
US4943995A (en) * | 1986-10-08 | 1990-07-24 | At&T Bell Laboratories | Semi-automated customer information system |
JPH0693717B2 (en) * | 1986-10-31 | 1994-11-16 | 沖電気工業株式会社 | Voice response device |
US4827500A (en) * | 1987-01-30 | 1989-05-02 | American Telephone And Telegraph Company, At&T Bell Laboratories | Automatic speech recognition to select among call destinations |
US4797911A (en) * | 1987-06-16 | 1989-01-10 | Inventions, Inc. | Customer account online servicing system |
US4894857A (en) * | 1987-06-16 | 1990-01-16 | Inuentions Inc. | Method and apparatus for customer account servicing |
US4757267A (en) * | 1987-06-17 | 1988-07-12 | Applied Telematics, Inc. | Telephone system for connecting a customer to a supplier of goods |
US4896345A (en) * | 1989-02-16 | 1990-01-23 | Thorne Donald J | Call handling system |
-
1989
- 1989-02-21 US US07/312,792 patent/US5073929A/en not_active Expired - Lifetime
-
1990
- 1990-02-13 CA CA002009937A patent/CA2009937C/en not_active Expired - Lifetime
- 1990-02-20 GB GB9003765A patent/GB2230403B/en not_active Expired - Lifetime
- 1990-02-21 FR FR9002131A patent/FR2643526B1/en not_active Expired - Lifetime
- 1990-02-21 DE DE4005365A patent/DE4005365A1/en not_active Withdrawn
- 1990-02-21 JP JP4087490A patent/JP2948253B2/en not_active Expired - Lifetime
-
1996
- 1996-05-21 FR FR9606295A patent/FR2733109B1/en not_active Expired - Lifetime
Cited By (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5828734A (en) * | 1985-07-10 | 1998-10-27 | Ronald A. Katz Technology Licensing, Lp | Telephone interface call processing system with call selectivity |
US5974120A (en) * | 1985-07-10 | 1999-10-26 | Ronald A. Katz Technology Licensing, L.P. | Telephone interface call processing system with call selectivity |
US6157711A (en) * | 1989-06-26 | 2000-12-05 | Ronald A. Katz Technology Licensing, L.P. | Multiple party telephone control system |
Also Published As
Publication number | Publication date |
---|---|
GB2230403A (en) | 1990-10-17 |
FR2643526A1 (en) | 1990-08-24 |
CA2009937C (en) | 1996-06-11 |
FR2643526B1 (en) | 1996-08-14 |
US5073929A (en) | 1991-12-17 |
FR2733109B1 (en) | 1998-03-06 |
FR2733109A1 (en) | 1996-10-18 |
JP2948253B2 (en) | 1999-09-13 |
GB9003765D0 (en) | 1990-04-18 |
DE4005365A1 (en) | 1990-08-23 |
JPH02298158A (en) | 1990-12-10 |
GB2230403B (en) | 1993-07-07 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
CA2009937A1 (en) | Voice-Data Telephonic Control System | |
CA2095916A1 (en) | Telephone call handling system | |
EP0216488B1 (en) | Digital signal processor | |
CA2281924A1 (en) | An electronic voice mail message handling system | |
CA2204132A1 (en) | A network-based telephone system providing coordinated voice and data delivery | |
CA2000558A1 (en) | Telecommunications switching system | |
CA2022263A1 (en) | Attendant-controlled call message delivery system and method | |
TW347629B (en) | Method for called party control of telecommunications network services | |
CA2138170A1 (en) | Service Platform | |
GB2178625A (en) | Telephone operator voice storage and retrieval system | |
EP0293259A3 (en) | Voice recognition system used in telephone apparatus | |
CA2208394A1 (en) | Call forwarding on busy or no answer when call waiting is active | |
CA2158408A1 (en) | Architecture for Robust Voice CTI | |
JPS6439865A (en) | Private branch exchange | |
CA2361803A1 (en) | Method of handling telephone signals supplied by an analog telephone set and data supplied by a data terminal | |
EP0196772A3 (en) | Digital telecommunication system | |
CA2007446A1 (en) | Telephone system | |
AU2001292139A1 (en) | Telephone conversation recording apparatus | |
JPS6485456A (en) | Communication terminal system | |
CA2000026A1 (en) | Dialing confirmation tone output apparatus | |
CA2058594A1 (en) | Electronic switch connected to intelligent peripheral while permitting call processing of dialed digits | |
WO2002032091A3 (en) | Call screening apparatus | |
CA2143666A1 (en) | Computer communications device | |
JPS6477399A (en) | Caller's information transmission confirming system | |
JPS5739661A (en) | Trunk choking system |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
EEER | Examination request | ||
MKEX | Expiry |