CA2086694A1 - System, data processing method and program to provide a programmable interface between a workstation and an archive server to automatically store telephone transaction information - Google Patents

System, data processing method and program to provide a programmable interface between a workstation and an archive server to automatically store telephone transaction information

Info

Publication number
CA2086694A1
CA2086694A1 CA2086694A CA2086694A CA2086694A1 CA 2086694 A1 CA2086694 A1 CA 2086694A1 CA 2086694 A CA2086694 A CA 2086694A CA 2086694 A CA2086694 A CA 2086694A CA 2086694 A1 CA2086694 A1 CA 2086694A1
Authority
CA
Canada
Prior art keywords
workstation
archive server
processing method
data processing
program
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA2086694A
Other languages
French (fr)
Other versions
CA2086694C (en
Inventor
Steven K. Miller
Frank E. Mandato
Suresh K. Gursahaney
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
International Business Machines Corp
Original Assignee
International Business Machines Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by International Business Machines Corp filed Critical International Business Machines Corp
Publication of CA2086694A1 publication Critical patent/CA2086694A1/en
Application granted granted Critical
Publication of CA2086694C publication Critical patent/CA2086694C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5158—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with automated outdialling systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/36—Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2218—Call detail recording
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42042—Notifying the called party of information on the calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/58—Arrangements providing connection between main exchange and sub-exchange or satellite
    • H04Q3/62—Arrangements providing connection between main exchange and sub-exchange or satellite for connecting to private branch exchanges
    • H04Q3/625—Arrangements in the private branch exchange
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/72—Finding out and indicating number of calling subscriber

Abstract

A system, data processing method and program provide a programmable interface between a workstation and an archive server to automatically store information derived from a telephone transaction. The archive server stores a data base of records having a plurality of category fields for information derived from the telephone transaction. A host access table stored in a memory in the workstation, contains programmable commands. An interface program stored in the workstation memory executes the commands in the host access table, to perform interfacing functions between a host computer and the telephone network and to perform interfacing functions between the workstation and the archive server.
CA002086694A 1992-03-05 1993-01-05 System, data processing method and program to provide a programmable interface between a workstation and an archive server to automatically store telephone transaction information Expired - Fee Related CA2086694C (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US84665792A 1992-03-05 1992-03-05
US846,657 1992-03-05

Publications (2)

Publication Number Publication Date
CA2086694A1 true CA2086694A1 (en) 1993-09-06
CA2086694C CA2086694C (en) 1996-12-31

Family

ID=25298568

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002086694A Expired - Fee Related CA2086694C (en) 1992-03-05 1993-01-05 System, data processing method and program to provide a programmable interface between a workstation and an archive server to automatically store telephone transaction information

Country Status (4)

Country Link
US (1) US5402474A (en)
EP (1) EP0568770A3 (en)
JP (1) JP2666833B2 (en)
CA (1) CA2086694C (en)

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CA2086694C (en) 1996-12-31
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EP0568770A3 (en) 1994-06-22
US5402474A (en) 1995-03-28
EP0568770A2 (en) 1993-11-10

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