CA2102866A1 - Automatic Call Distribution System with Display Data Storage Compression System and Method - Google Patents

Automatic Call Distribution System with Display Data Storage Compression System and Method

Info

Publication number
CA2102866A1
CA2102866A1 CA2102866A CA2102866A CA2102866A1 CA 2102866 A1 CA2102866 A1 CA 2102866A1 CA 2102866 A CA2102866 A CA 2102866A CA 2102866 A CA2102866 A CA 2102866A CA 2102866 A1 CA2102866 A1 CA 2102866A1
Authority
CA
Canada
Prior art keywords
display data
data
display
automatic call
call distribution
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA2102866A
Other languages
French (fr)
Other versions
CA2102866C (en
Inventor
Karla M. Kovarik
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Boeing North American Inc
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Publication of CA2102866A1 publication Critical patent/CA2102866A1/en
Application granted granted Critical
Publication of CA2102866C publication Critical patent/CA2102866C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/14—Digital output to display device ; Cooperation and interconnection of the display device with other functional units
    • G06F3/1423—Digital output to display device ; Cooperation and interconnection of the display device with other functional units controlling a plurality of local displays, e.g. CRT and flat panel display
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing

Abstract

An automatic call distribution system (10) with a plurality of different types of display terminals (18, 20) which require display data to be presented to them in different formats employs a formatter (26) which selectively uses formatting information (24) to construct formatted data from unformatted display data in a memory (22) into a formatted display data buffer (28) in accordance with the appropriate formatting information for the particular type of display terminal at which the data is to be displayed and then conveys the buffered data to the display terminal (18, 20) in the appropriate format.
CA002102866A 1992-11-11 1993-11-10 Automatic call distribution system with display data storage compression system and method Expired - Fee Related CA2102866C (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US975,022 1992-11-11
US07/975,022 US5633923A (en) 1992-11-12 1992-11-12 Automatic call distribution system with display data storage compression system and method

Publications (2)

Publication Number Publication Date
CA2102866A1 true CA2102866A1 (en) 1994-05-12
CA2102866C CA2102866C (en) 1999-01-26

Family

ID=25522623

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002102866A Expired - Fee Related CA2102866C (en) 1992-11-11 1993-11-10 Automatic call distribution system with display data storage compression system and method

Country Status (4)

Country Link
US (1) US5633923A (en)
JP (2) JPH077758A (en)
CA (1) CA2102866C (en)
GB (1) GB2273020B (en)

Families Citing this family (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPS62118575U (en) * 1986-01-19 1987-07-28
JPH0280780U (en) * 1988-12-09 1990-06-21
US6057809A (en) * 1996-08-21 2000-05-02 Neomagic Corp. Modulation of line-select times of individual rows of a flat-panel display for gray-scaling
TW347498B (en) * 1996-09-30 1998-12-11 Casio Computer Co Ltd Information supply system
US5898760A (en) * 1997-03-05 1999-04-27 Bellsouth Corporation Method and apparatus for automating the management of a database
KR100248048B1 (en) * 1997-06-30 2000-03-15 윤종용 Computer having auxiliary display apparatus
US6516356B1 (en) * 1997-09-30 2003-02-04 International Business Machines Corporation Application interface to a media server and a method of implementing the same
US7092509B1 (en) 1999-09-21 2006-08-15 Microlog Corporation Contact center system capable of handling multiple media types of contacts and method for using the same
US6661465B2 (en) * 2000-04-20 2003-12-09 Texas Instruments Incorporated Television interface for handheld calculator for use with multiple calculator display formats
US8126841B2 (en) * 2008-02-20 2012-02-28 International Business Machines Corporation Storage and retrieval of variable data

Family Cites Families (10)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPS60222928A (en) * 1984-04-20 1985-11-07 Fujitsu Ltd Document creating device
US4833596A (en) * 1985-02-28 1989-05-23 International Business Machines Corporation Logical arrangement for controlling use of different system displays by main processor and co-processor
US5159683A (en) * 1986-07-29 1992-10-27 Western Digital Corporation Graphics controller adapted to automatically sense the type of connected video monitor and configure the control and display signals supplied to the monitor accordingly
JPH01108675A (en) * 1987-10-21 1989-04-25 Hitachi Ltd Electronic slip processing system
JPH02140859A (en) * 1988-11-22 1990-05-30 Mitsubishi Electric Corp Screen control system for computer system
US5247614A (en) * 1990-08-30 1993-09-21 International Business Machines Corporation Method and apparatus for distributed processing of display panel information
JPH04242287A (en) * 1991-01-17 1992-08-28 Mitsubishi Electric Corp Image processor
US5374940A (en) * 1991-06-04 1994-12-20 The University Of Rochester System for operating a plurality of graphics displays from a single computer
JP3142308B2 (en) * 1991-06-21 2001-03-07 株式会社東芝 Telephone system
EP0554975B1 (en) * 1992-02-03 1999-03-31 Hewlett-Packard Company Device independent interface for graphics display devices

Also Published As

Publication number Publication date
JPH11145U (en) 1999-11-16
GB9323235D0 (en) 1994-01-05
GB2273020A (en) 1994-06-01
JPH077758A (en) 1995-01-10
GB2273020B (en) 1996-05-08
CA2102866C (en) 1999-01-26
US5633923A (en) 1997-05-27

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Legal Events

Date Code Title Description
EEER Examination request
MKLA Lapsed