CA2103233A1 - Post Answer Telephone Call Redirection or Rerouting - Google Patents
Post Answer Telephone Call Redirection or ReroutingInfo
- Publication number
- CA2103233A1 CA2103233A1 CA2103233A CA2103233A CA2103233A1 CA 2103233 A1 CA2103233 A1 CA 2103233A1 CA 2103233 A CA2103233 A CA 2103233A CA 2103233 A CA2103233 A CA 2103233A CA 2103233 A1 CA2103233 A1 CA 2103233A1
- Authority
- CA
- Canada
- Prior art keywords
- call
- location
- subscriber
- adjunct
- alternate
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
- H04M15/07—Split billing, i.e. both A-party and B-party charged for the communication
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/4228—Systems providing special services or facilities to subscribers in networks
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/4228—Systems providing special services or facilities to subscribers in networks
- H04M3/42306—Number translation services, e.g. premium-rate, freephone or vanity number services
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/0016—Arrangements providing connection between exchanges
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/0016—Arrangements providing connection between exchanges
- H04Q3/0029—Provisions for intelligent networking
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/50—Aspects of automatic or semi-automatic exchanges related to audio conference
- H04M2203/5018—Initiating a conference during a two-party conversation, i.e. three-party-service or three-way-call
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
- H04M2207/12—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place intelligent networks
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
- H04M2215/64—Split billing, sharing the cost of calls, e.g. between calling and called parties
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/22—Automatic class or number identification arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42059—Making use of the calling party identifier
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/527—Centralised call answering arrangements not requiring operator intervention
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/1313—Metering, billing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13512—800 - freefone
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13541—Indexing scheme relating to selecting arrangements in general and for multiplex systems routing
Abstract
Calls made to an 800 service subscriber are routed to the subscriber's primary location via a telephone network switch operating in conjunction with a specially configured adjunct processor. The adjunct processor is arranged to monitor the call even after it is answered by an attendant or other subscriber personnel at the primary location. If the call is to be redirected from the primary location to an alternate location, the adjunct is signaled, typically by a DTMF sequence. The adjunct responds by putting the calling party on hold and by initiating a call to the alternate location on an outgoing trunk of the network switch, in such a way that it emulates or imitates both the routing (call treatment) and billing the characteristics of a call made from the original customer location. Redirection can then be completed in one of three ways: blind transfer, consultation, or conference. Billing for the call is arranged so that the subscriber of the 800 number originally dialed by the calling party at the customer location pays only for the portion of the call in which the primary location is active. The subscriber providing the 800 number for the alternate location pays for the portion of the call in which the alternate location is involved, as though the call originated from the customer's location and proceeded directly to the alternate location, without having been rerouted at the network switch.
Thus, the subscriber is not charged for any period of time which is not "used" by that subscriber.
Thus, the subscriber is not charged for any period of time which is not "used" by that subscriber.
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US993,754 | 1992-12-21 | ||
US07/993,754 US5432845A (en) | 1992-12-21 | 1992-12-21 | Post answer telephone call redirection or rerouting |
Publications (2)
Publication Number | Publication Date |
---|---|
CA2103233A1 true CA2103233A1 (en) | 1994-06-22 |
CA2103233C CA2103233C (en) | 1997-04-08 |
Family
ID=25539893
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CA002103233A Expired - Fee Related CA2103233C (en) | 1992-12-21 | 1993-11-16 | Post answer telephone call redirection or rerouting |
Country Status (9)
Country | Link |
---|---|
US (1) | US5432845A (en) |
EP (1) | EP0604042B1 (en) |
JP (1) | JP3681413B2 (en) |
CN (1) | CN1072420C (en) |
CA (1) | CA2103233C (en) |
DE (1) | DE69329183T2 (en) |
ES (1) | ES2150932T3 (en) |
MX (1) | MX9308023A (en) |
SG (1) | SG85048A1 (en) |
Families Citing this family (88)
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---|---|---|---|---|
US5590186A (en) * | 1993-12-22 | 1996-12-31 | At & T | System and method for redirecting a telephone call with call merging |
US5392335A (en) * | 1994-01-13 | 1995-02-21 | At&T Corp. | Arrangement for preventing perpetration of toll fraud through an adjunct processor |
US5502762A (en) * | 1994-06-10 | 1996-03-26 | Andrew; Brian J. | System and method for simultaneously controlling ringing at local and remote telephones |
CA2156556C (en) * | 1994-11-18 | 1998-12-15 | David B. Smith | Billing arrangements for communication call segments having no communications |
CA2159249C (en) * | 1994-11-21 | 1998-09-22 | Mark A. Fitser | Method for automatically establishing a conference call |
US5550911A (en) * | 1994-11-29 | 1996-08-27 | Lucent Technologies Inc. | Adjunct call handling for accessing adjunct-based capabilities platform |
SE516516C2 (en) * | 1995-02-09 | 2002-01-22 | Telia Ab | Connected telecommunications network |
US6601048B1 (en) * | 1997-09-12 | 2003-07-29 | Mci Communications Corporation | System and method for detecting and managing fraud |
US5617471A (en) * | 1995-05-25 | 1997-04-01 | Rogers; Wesley D. | Telecommunications system for transferring a telephone call |
US5546451A (en) * | 1995-05-31 | 1996-08-13 | Aastra Technologies Inc. | Call waiting cancellation device |
US5737399A (en) * | 1995-07-13 | 1998-04-07 | Mci Communications Corporation | Network information architecture having centralizing storage and verification element |
US5740237A (en) * | 1995-09-14 | 1998-04-14 | Bellsouth Corporation | Method and system for a singular activation of a redirection service without general activation of the service |
CA2190672C (en) | 1995-12-27 | 2000-05-23 | Mark Jeffrey Foladare | Communication system and method using two-way paging to provide call control |
US6314175B1 (en) | 1995-12-29 | 2001-11-06 | At&T Corp. | System and method for redirecting control of in-band signaling |
US5664003A (en) * | 1996-01-23 | 1997-09-02 | At & T | Personal mobile communication system with two points of entry |
FI101663B (en) * | 1996-02-19 | 1998-07-31 | Sonera Oyj | Method for rerouting a call |
GB2311684B (en) * | 1996-03-27 | 2000-02-09 | Intellprop Ltd | Telephone conferencing systems |
US5796812A (en) * | 1996-05-13 | 1998-08-18 | At & T Corp | Method for transferring call-specific data between called parties |
US5963633A (en) * | 1996-05-28 | 1999-10-05 | Mci Communications Corporation | System and method for branching a telephone call |
US5805691A (en) * | 1996-05-28 | 1998-09-08 | Mci Corporation | System and method for safely and efficiently redirecting a telephone call |
US8229844B2 (en) | 1996-06-05 | 2012-07-24 | Fraud Control Systems.Com Corporation | Method of billing a purchase made over a computer network |
US7555458B1 (en) | 1996-06-05 | 2009-06-30 | Fraud Control System.Com Corporation | Method of billing a purchase made over a computer network |
US20030195847A1 (en) | 1996-06-05 | 2003-10-16 | David Felger | Method of billing a purchase made over a computer network |
US5729599A (en) * | 1996-06-11 | 1998-03-17 | U S West, Inc. | Method and system of forwarding calls in a remote access call forwarding service of a telephone system |
DE19623332A1 (en) * | 1996-06-12 | 1997-12-18 | Sel Alcatel Ag | Connection establishment procedure as well as switching center, service computer and communication network |
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US5930346A (en) * | 1996-10-17 | 1999-07-27 | Chen; Abraham Y. | Extended public switched telephone network architecture with enhanced subscriber control on call setup |
US5898768A (en) * | 1996-12-20 | 1999-04-27 | Siemens Information And Communication Networks, Inc. | Method and apparatus for processing a sequence of calls |
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US6023505A (en) * | 1997-07-11 | 2000-02-08 | Bellsouth Intellectual Property Corporation | System and method for providing a busy signal to a communication |
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US6091706A (en) | 1997-07-17 | 2000-07-18 | Siemens Information And Communication Networks, Inc. | Apparatus and method for preventing network rerouting |
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-
1992
- 1992-12-21 US US07/993,754 patent/US5432845A/en not_active Expired - Lifetime
-
1993
- 1993-11-16 CA CA002103233A patent/CA2103233C/en not_active Expired - Fee Related
- 1993-12-03 SG SG9600546A patent/SG85048A1/en unknown
- 1993-12-03 DE DE69329183T patent/DE69329183T2/en not_active Expired - Lifetime
- 1993-12-03 ES ES93309696T patent/ES2150932T3/en not_active Expired - Lifetime
- 1993-12-03 EP EP93309696A patent/EP0604042B1/en not_active Expired - Lifetime
- 1993-12-15 MX MX9308023A patent/MX9308023A/en not_active IP Right Cessation
- 1993-12-20 CN CN93112949A patent/CN1072420C/en not_active Expired - Fee Related
- 1993-12-21 JP JP32069893A patent/JP3681413B2/en not_active Expired - Fee Related
Also Published As
Publication number | Publication date |
---|---|
EP0604042B1 (en) | 2000-08-09 |
DE69329183T2 (en) | 2001-04-05 |
MX9308023A (en) | 1994-08-31 |
CA2103233C (en) | 1997-04-08 |
SG85048A1 (en) | 2001-12-19 |
JP3681413B2 (en) | 2005-08-10 |
ES2150932T3 (en) | 2000-12-16 |
CN1091880A (en) | 1994-09-07 |
US5432845A (en) | 1995-07-11 |
DE69329183D1 (en) | 2000-09-14 |
JPH06311245A (en) | 1994-11-04 |
EP0604042A1 (en) | 1994-06-29 |
CN1072420C (en) | 2001-10-03 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
EEER | Examination request | ||
MKLA | Lapsed | ||
MKLA | Lapsed |
Effective date: 20121116 |