CA2112757A1 - Screen-based telephone set for interactive enhanced telephony service - Google Patents

Screen-based telephone set for interactive enhanced telephony service

Info

Publication number
CA2112757A1
CA2112757A1 CA002112757A CA2112757A CA2112757A1 CA 2112757 A1 CA2112757 A1 CA 2112757A1 CA 002112757 A CA002112757 A CA 002112757A CA 2112757 A CA2112757 A CA 2112757A CA 2112757 A1 CA2112757 A1 CA 2112757A1
Authority
CA
Canada
Prior art keywords
screen
telephone set
telephony service
based telephone
enhanced telephony
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002112757A
Other languages
French (fr)
Other versions
CA2112757C (en
Inventor
William V. Pezzullo
Michel J. A. Brisebois
Joseph B. Johns
Kenneth M. Orford
Kristin J. Travis
Bruce H. Tsuji
William T. Ross
Andre J. Robert
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Rockstar Bidco LP
Original Assignee
William V. Pezzullo
Michel J. A. Brisebois
Joseph B. Johns
Kenneth M. Orford
Kristin J. Travis
Bruce H. Tsuji
William T. Ross
Andre J. Robert
Bnr Inc.
Northern Telecom Limited
Bell-Northern Research Ltd.
Nortel Networks Corporation
Nortel Networks Limited
Rockstar Bidco, LP
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by William V. Pezzullo, Michel J. A. Brisebois, Joseph B. Johns, Kenneth M. Orford, Kristin J. Travis, Bruce H. Tsuji, William T. Ross, Andre J. Robert, Bnr Inc., Northern Telecom Limited, Bell-Northern Research Ltd., Nortel Networks Corporation, Nortel Networks Limited, Rockstar Bidco, LP filed Critical William V. Pezzullo
Priority to CA002112757A priority Critical patent/CA2112757C/en
Priority to US08/354,599 priority patent/US5615257A/en
Priority to GB9811623A priority patent/GB2322766B/en
Priority to GB9811626A priority patent/GB2322519B/en
Priority to GB9425752A priority patent/GB2285897B/en
Publication of CA2112757A1 publication Critical patent/CA2112757A1/en
Priority to US08/986,286 priority patent/US6064732A/en
Application granted granted Critical
Publication of CA2112757C publication Critical patent/CA2112757C/en
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42136Administration or customisation of services
    • H04M3/42178Administration or customisation of services by downloading data to substation equipment
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/02Constructional features of telephone sets
    • H04M1/0289Telephone sets for operators
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/02Constructional features of telephone sets
    • H04M1/0295Mechanical mounting details of display modules
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/247Telephone sets including user guidance or feature selection means facilitating their use
    • H04M1/2471Configurable and interactive telephone terminals with subscriber controlled features modifications, e.g. with ADSI capability [Analog Display Services Interface]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/247Telephone sets including user guidance or feature selection means facilitating their use
    • H04M1/2473Telephone terminals interfacing a personal computer, e.g. using an API (Application Programming Interface)
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/247Telephone sets including user guidance or feature selection means facilitating their use
    • H04M1/2477Telephone sets including user guidance or feature selection means facilitating their use for selecting a function from a menu display
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/26Devices for calling a subscriber
    • H04M1/27Devices whereby a plurality of signals may be stored simultaneously
    • H04M1/274Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
    • H04M1/2745Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
    • H04M1/27467Methods of retrieving data
    • H04M1/2747Scrolling on a display
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/487Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • HELECTRICITY
    • H01ELECTRIC ELEMENTS
    • H01HELECTRIC SWITCHES; RELAYS; SELECTORS; EMERGENCY PROTECTIVE DEVICES
    • H01H2223/00Casings
    • H01H2223/01Mounting on appliance
    • H01H2223/028Mounting on appliance detachable
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/247Telephone sets including user guidance or feature selection means facilitating their use
    • H04M1/2471Configurable and interactive telephone terminals with subscriber controlled features modifications, e.g. with ADSI capability [Analog Display Services Interface]
    • H04M1/2472Configurable and interactive telephone terminals with subscriber controlled features modifications, e.g. with ADSI capability [Analog Display Services Interface] with programmable function keys
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/428Arrangements for placing incoming calls on hold

Abstract

An interactive subscriber telephone terminal, comprising: a display screen; a plurality of temporarily definable response/data entry keys; and local control means for selectively causing said display screen and/or said response/data entry keys to be controlled by one of: remote signals transmitted to the terminal from a telephone switching office, and said local control means.
CA002112757A 1993-12-30 1994-01-04 Screen-based telephone set for interactive enhanced telephony service Expired - Lifetime CA2112757C (en)

Priority Applications (6)

Application Number Priority Date Filing Date Title
CA002112757A CA2112757C (en) 1994-01-04 1994-01-04 Screen-based telephone set for interactive enhanced telephony service
US08/354,599 US5615257A (en) 1994-01-04 1994-12-13 Screen-based telephone set for interactive enhanced telephony service
GB9811623A GB2322766B (en) 1993-12-30 1994-12-20 Screen-based telephone set for interactive enhanced telephony service and method of operating same by microprocessor control
GB9811626A GB2322519B (en) 1993-12-30 1994-12-20 Screen-based telephone set for interactive enhanced telephony service and method of operating same by microprocessor control
GB9425752A GB2285897B (en) 1993-12-30 1994-12-20 Screen-based telephone set for interactive enhanced telephony service and method of operating same by microprocessor control
US08/986,286 US6064732A (en) 1994-01-04 1997-12-06 Screen-based telephone set for interactive enhanced telephony service

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CA002112757A CA2112757C (en) 1994-01-04 1994-01-04 Screen-based telephone set for interactive enhanced telephony service

Publications (2)

Publication Number Publication Date
CA2112757A1 true CA2112757A1 (en) 1995-07-05
CA2112757C CA2112757C (en) 2005-12-20

Family

ID=4152696

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002112757A Expired - Lifetime CA2112757C (en) 1993-12-30 1994-01-04 Screen-based telephone set for interactive enhanced telephony service

Country Status (2)

Country Link
US (2) US5615257A (en)
CA (1) CA2112757C (en)

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* Cited by examiner, † Cited by third party
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WO1998052334A1 (en) * 1997-05-09 1998-11-19 Northern Telecom Limited System and method for product and service configuration

Also Published As

Publication number Publication date
CA2112757C (en) 2005-12-20
US5615257A (en) 1997-03-25
US6064732A (en) 2000-05-16

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Effective date: 20140106