CA2112757C - Screen-based telephone set for interactive enhanced telephony service - Google Patents
Screen-based telephone set for interactive enhanced telephony service Download PDFInfo
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- CA2112757C CA2112757C CA002112757A CA2112757A CA2112757C CA 2112757 C CA2112757 C CA 2112757C CA 002112757 A CA002112757 A CA 002112757A CA 2112757 A CA2112757 A CA 2112757A CA 2112757 C CA2112757 C CA 2112757C
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- display
- adsi
- display screen
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Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42136—Administration or customisation of services
- H04M3/42178—Administration or customisation of services by downloading data to substation equipment
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/02—Constructional features of telephone sets
- H04M1/0289—Telephone sets for operators
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/02—Constructional features of telephone sets
- H04M1/0295—Mechanical mounting details of display modules
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/247—Telephone sets including user guidance or feature selection means facilitating their use
- H04M1/2471—Configurable and interactive telephone terminals with subscriber controlled features modifications, e.g. with ADSI capability [Analog Display Services Interface]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/247—Telephone sets including user guidance or feature selection means facilitating their use
- H04M1/2473—Telephone terminals interfacing a personal computer, e.g. using an API (Application Programming Interface)
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/247—Telephone sets including user guidance or feature selection means facilitating their use
- H04M1/2477—Telephone sets including user guidance or feature selection means facilitating their use for selecting a function from a menu display
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/26—Devices for calling a subscriber
- H04M1/27—Devices whereby a plurality of signals may be stored simultaneously
- H04M1/274—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc
- H04M1/2745—Devices whereby a plurality of signals may be stored simultaneously with provision for storing more than one subscriber number at a time, e.g. using toothed disc using static electronic memories, e.g. chips
- H04M1/27467—Methods of retrieving data
- H04M1/2747—Scrolling on a display
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
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- H—ELECTRICITY
- H01—ELECTRIC ELEMENTS
- H01H—ELECTRIC SWITCHES; RELAYS; SELECTORS; EMERGENCY PROTECTIVE DEVICES
- H01H2223/00—Casings
- H01H2223/01—Mounting on appliance
- H01H2223/028—Mounting on appliance detachable
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/247—Telephone sets including user guidance or feature selection means facilitating their use
- H04M1/2471—Configurable and interactive telephone terminals with subscriber controlled features modifications, e.g. with ADSI capability [Analog Display Services Interface]
- H04M1/2472—Configurable and interactive telephone terminals with subscriber controlled features modifications, e.g. with ADSI capability [Analog Display Services Interface] with programmable function keys
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/428—Arrangements for placing incoming calls on hold
Abstract
An interactive subscriber telephone terminal, comprising: a display screen; a plurality of temporarily definable response/data entry keys; and local control means for selectively causing said display screen and/or said response/data entry keys to be controlled by one of: remote signals transmitted to the terminal from a telephone switching office, and said local control means.
Description
I
SCREEN-BASED TELEPHONE SET FOR INTER.~CTIVE
ENHANCED TELEPHCtNY SERVTCE
BACKGROUND OF THE 1-NVENT:t ~lN
1. Field of the Invention The present invention relates t.o tPIE.~phone subscriber terminals in general, and i.n part:i.cu~rx~~ t.cr those 'l~av.ing a display screen. More part.i.cula.rly, it relates tc~ a set capable of user interact:~.on by rsue:ara.s of soft-keys the definition of which rnay be downloaded through a thereto connected central office ~ i,C~) . The set i.s, therefore, configurable in a limited wa~a to permit remote, but user f riendly operat::ion, for banking, shopping, or such other interactive ~,:,~ rvices as rnay be offered and/or supported by t:elephv:rne r,~~ompanies and their customers.
SCREEN-BASED TELEPHONE SET FOR INTER.~CTIVE
ENHANCED TELEPHCtNY SERVTCE
BACKGROUND OF THE 1-NVENT:t ~lN
1. Field of the Invention The present invention relates t.o tPIE.~phone subscriber terminals in general, and i.n part:i.cu~rx~~ t.cr those 'l~av.ing a display screen. More part.i.cula.rly, it relates tc~ a set capable of user interact:~.on by rsue:ara.s of soft-keys the definition of which rnay be downloaded through a thereto connected central office ~ i,C~) . The set i.s, therefore, configurable in a limited wa~a to permit remote, but user f riendly operat::ion, for banking, shopping, or such other interactive ~,:,~ rvices as rnay be offered and/or supported by t:elephv:rne r,~~ompanies and their customers.
2. Prior Art of the Invention Tn United States pa t.ont. !~o. ">,~e~~,()~~;E, is::~xed November 16, 1993 to C~. ~:".haf,tzL ei~ ,_z~ , a rnet:hod of transmitting data be=tweet? a C.'~~ and a ~v~.z~~~
subscriber terminal is disclosed wherein data bursts may be transmitted to the terminal while off-hook, thus enabling the terminal to be in a data interactive mode at the same time while in voice communication mode.
In December, 1992 an industry-wide standard protocol for Analog Display Services Interface (ADSI) was completed by Bell Communications Research Inc. to serve as a standard for voice and display (data) information to be transmitted between subscriber terminals and telecommunications switches or servers over the existing copper telephone lines (loops). This standard protocol also defines the formats for the large scrollable displays and softkeys to support new enhanced, interactive, services.
SUMMARY OF THE INVENTION
The present invention provides an interactive subscriber terminal (telephone set) for supporting the above enhanced capabilities at the subscribers' homes or offices. This is achieved without having to memorise codes, or to listen to several voice prompts.
A relatively large scrollable display and context-sensitive~softkeys provide an improved subscriber w~~~~~~
subscriber terminal is disclosed wherein data bursts may be transmitted to the terminal while off-hook, thus enabling the terminal to be in a data interactive mode at the same time while in voice communication mode.
In December, 1992 an industry-wide standard protocol for Analog Display Services Interface (ADSI) was completed by Bell Communications Research Inc. to serve as a standard for voice and display (data) information to be transmitted between subscriber terminals and telecommunications switches or servers over the existing copper telephone lines (loops). This standard protocol also defines the formats for the large scrollable displays and softkeys to support new enhanced, interactive, services.
SUMMARY OF THE INVENTION
The present invention provides an interactive subscriber terminal (telephone set) for supporting the above enhanced capabilities at the subscribers' homes or offices. This is achieved without having to memorise codes, or to listen to several voice prompts.
A relatively large scrollable display and context-sensitive~softkeys provide an improved subscriber w~~~~~~
terminal for making full use of services typically provided by telephone operating companies, as well as for those services provided by enhanced service providers (ESP) delivering third party services and applications through the telephone network.
Enhanced service providers (ESPs) are the second major source of ADSI-based services. ESP applications are driven by information downloaded to the terminal from a server - for example, an interactive voice-responsive system located in a bank.
In the ESP market, ADSI capability opens the door to many potential display-based services, such as catalog shopping, home banking, entertainment reservations, and (combined with broadcast access) selection of pay television programs, as well as such information services as stock and weather reports.
The introduction of ADSI technology will offer ESPs substantial benefits. For example, it will:
a) Improve overall service by helping to strengthen relationships with existing users, and to enlist new ones by delivering dial-up services through the public telephone' network to a broader base than is possible 112' 5'~
Enhanced service providers (ESPs) are the second major source of ADSI-based services. ESP applications are driven by information downloaded to the terminal from a server - for example, an interactive voice-responsive system located in a bank.
In the ESP market, ADSI capability opens the door to many potential display-based services, such as catalog shopping, home banking, entertainment reservations, and (combined with broadcast access) selection of pay television programs, as well as such information services as stock and weather reports.
The introduction of ADSI technology will offer ESPs substantial benefits. For example, it will:
a) Improve overall service by helping to strengthen relationships with existing users, and to enlist new ones by delivering dial-up services through the public telephone' network to a broader base than is possible 112' 5'~
through private access;
b) Offer an additional service delivery vehicle, providing increased availability and cost benefits; and c) Differentiate ESPs from competitors by providing services that are easier to use.
Now, with the present ADSI terminal, operating companies and ESPs can immediately and cost-effectively introduce ADSI capability and enhanced services across the network.
For example, operating companies can rapidly deploy ADSI-based services using their existing copper-based infra-structures (loops) and in-band signaling capabilities, thereby efficiently and cost-effectively evolving their networks to capitalize on the emerging enhanced services environment.
And, third parties can immediately deploy display-based enhanced services, such as home banking, by building on interactive voice-response systems already located in their premises.
Finally,' ADSI services complement existing custom z~a.~~~~
calling and custom local area signalling services (CLASS), also known as call management services (CMS).
To enable service providers to realize these benefits, the present and related inventions focus on three technology aspects:
i) The creation of new display-based features;
ii) The design of several signalling schemes, including a method for in-band data transmission to an off-hook telephone (above-mentioned), and a technique to enable switches and servers to alternately deliver voice and data information; and iii) The development of a virtual subscriber terminal (also termed customer premises equipment (c;PE)) interface, which supports a wide range of display sizes, softkeys, keypads, and scroll keys.
Among features of the present invention are three advanced display-based applications. They are visual screening list editing, network call logging, and deluxe spontaneous call waiting identification (DSCWID) (also known as calling identity delivery on call waiting, with disposition). These ADSI capabilities complement existing custom calling and a:LASS/CMS services.
Visual screening list editing enables subscribers on their ADSI terminal, to create and modify service lists, and turn features on and off, without having to reprogram the features. Subscribers to future ESP-based stock-market or sports-reporting services, for example, could set up personal profiles tailored for receiving specific information. They could also modify these profiles easily on their own displays, without having to call a service provider.
Visual screening list editing will also allow users to view and edit directory numbers stored as lists in, for example, the DMS SuperNode (TM) switch manufactured by Northern Telecom. By enabling subscribers to easily manipulate these lists to personalize their displays, this ADSI capability eliminates many of the difficulties associated with today's call-screening services which require users to follow voice prompts and memorize complicated codes to edit lists and access features.
By coupling visual screening list editing with CLASS/CMS
call screening features - which include call waiting, selective call rejection, selective call forwarding, distinctive ringing, and selective call acceptance-~112'~5'~
subscribers can isolate certain incoming calls for special treatment, providing a measure of call-management control.
Network call logging assists in call completion by storing in a switch database (instead of in the terminal) the names and numbers of callers, as well as the times and dates of calls that arrive when subscribers are on the telephone or are not answering.
Logging calls on the switch enables users to respond, with a press of a button, to calls (such as forwarded calls) that have not been displayed or logged by their own telephones.
Deluxe spontaneous call waiting identification (DSCWID) improves on the existing audible-tone-based call waiting feature by visually displaying the calling name and/or number of a second call during an ongoing telephone conversation. In addition, DSCWID gives recipients several softkey-driven ways of responding to the waiting party. Depending on the importance or the desirability of calls, subscribers can:
- Redirect waiting parties to a voice-mail service;
- Activate a "busy" message if the ongoing call is X112"7 57 more important than the new call;
- Provide a "please hold" message, if the ongoing conversation is nearing completion;
- Answer the second call and toggle back and forth, for example, to relay information between callers; or - End the first conversation and immediately connect to an urgent incoming call.
In order to support the above and similar features, the heretofore mentioned in-band data transmission to a terminal, and dual-mode signalling, were developed.
In-band data transmission to an off-hook telephone, enables the switch to update the terminal's display with the call identification of a second incoming call or with ADSI service information.
Dual-mode signalling techniques enable the CO switch to alternately deliver voice or data information to an ADSI
terminal across the conventional copper telephone lines.
Using in-band signalling, ADSI information (such as application and softkey definition data) is transmitted ~11~~5'~
at a rate of 1200 bits per second, using the same type of signal that provides calling line identification.
However, existing CLASS/CMS services transfer information only when handsets are on-hook because they are not designed to temporarily interrupt the voice path during data transmission. If data transmission were attempted without muting the voice path, the data would be corrupted by the user's speech and the burst would be loud enough to cause the user discomfort. Therefore, transmission to the other party is muted before the subscriber's display is updated. This interruption prevents either party from hearing the modem burst.
The ADSI protocol enables the switch to first send a signal to the terminal, alerting it that the burst is coming. In the ADSI standard, this signal is composed of two tones - 2130 Hertz (Hz) and 2750 Hz - transmitted simultaneously for 80 milliseconds. These frequencies can be isolated from voice because they are not among those generated by the dialpad, and do not occur frequently in conversation.
Dual-mode signalling enables ADSI telephones to receive many types of information - including display prompts, voice prompts and greetings, and data for enhanced telephony features, third-party applications, and ~ 112'7 ~ °~
la softkeys. This is accomplished by providing two modes of operation; voice and data. The voice mode is optimised for services that use both audio and visual prompts, such as those supported by interactive voice-response systems. The data mode, on the other hand, is used for portions of applications where only data is displayed - for example, when a weather report service sends forecasts to a subscriber.
Because enhanced services can deliver many different types of data, the ADSI protocol allows multiple messages to be sent in the same data burst through the use of an encoding scheme similar to that used in calling line identification signaling.
A third mode, called feature down-loading, operates when the telephone is on-hook. This mode is similar to the data mode, except that it includes a mechanism for accessing the subscriber's display without ringing the telephone. Stored in the terminal, the information can be read by subscribers at their leisure.
The virtual CPE concept - which supports a range of display sizes, softkeys, keypads and scroll keys-provides multivendor capability by maintaining a generic interface to the network and severs. After a service ~11~'~~'~
writes display or commanc9. software to this generic display area, the ADSI protocol maps this information onto the actual telephone display. The ADSI protocol requires that all ADSI terminals adhere to this same virtual interface. This will allow various vendors to design terminals with different display sizes, yet support the same services.
The ADSI virtual CPE consists of three components: a virtual display, a virtual softkey table, and terminal control functionality.
The virtual display includes two pages: an information page and a communication page. The information page-two columns, 20 characters wide by 33 lines deep-allows the terminal to store a block of data, such as callers' names and numbers, for the user to scan. The communication page (the same width by four lines deep) stores transient messages, such as prompts. This page is implemented separately to avoid overwriting the service-specific information page with procedural data.
Information for these two virtual pages can be downloaded to the telephone in a single transmission burst. The pages can then be partitioned in the terminal t~o suit the physical display. In the present ~1~.2'~5~
preferred ADSI terminal, for example, the pages are partitioned to fit its 20-character-wide screen. In addition, the virtual pages can be divided vertically into multiple display "windows" on the actual terminal.
The virtual softkey table stores softkeys separately from the virtual display information. This table provides, on a per-session basis, a pool of 32 redefineable softkeys for each service. In the table, six softkeys can be assigned for each display line, and no two lines are required to have the same softkey.
This flexibility allows the softkeys to be context-sensitive. The virtual softkey table contains:
- A softkey definer - a single number that provides an index to the softkey table;
- Softkey labels - such as erase, exist and dial-which are ASCII character fields that provide visual descriptions of the current softkey function; and - A return string, which is an ASCII character field acted upon when a softkey is pressed, indicating the terminal's response, such as on-hook, flash, dial-tone detect, or dual-tone multifrequency dial.
~?112"~~~
Terminal control functionality is composed of physical and display control functions. The physical control function disables and enables the handset, keypad, and softkeys. The display control functions determine the information to be shown, and how it should be displayed.
For example, the cursor control function can move the characters on the screen from left to right, or in the reverse direction.
Accordingly, the present invention provides an interactive subscriber telephone terminal, comprising: a display screen; a plurality of temporarily definable response/data entry keys; and local control means for selectively causing said display screen and/or said response/data entry keys to be controlled by one of:
remote signals transmitted to the terminal from a telephone switching office, and said local control means.
BRIEF DESCRIPTION OF THE DRAWINGS
The preferred embodiment of the invention will now be described in detail in conjunction with the annexed drawings, in which:
Figure 1 is a block schematic of an ADSI subscriber 112'7 ~'~
terminal according to the p~:-esent invention;
Figure 2 is a pictorial drawing depicting the front of the subscriber terminal as accessed by a user;
Figure 3 is a diagrammatic summary of state machine (SM) interactions underlying the ADSI terminal and telephone network interactions;
Figure 4 is a flow-chart defining the three modes of control of the display and softkeys of the ADSI
terminal;
Figure 5 is a pictorial of the front of the plug-in module of the ADSI terminal depicting it in use when in an interactive session; and Figure 6 is a perspective view of the terminal during interchange of plug-in modules.
DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENT
Figure 1 of the drawings shows a block schematic of Analog Display Services Interface (ADSI) subscriber terminal 10, which comprises telephone (or terminal) base 11 and plug-in module 12, The base 11 connects to 2112°~5'~
the TIP and RING of the telephone line connecting it to the central office (CO) of the telephone company. The base 11 comprises a line interface and electronic hook switch circuits 13, ring detector and alerter circuits 14, handset interface and analog-to-digital (A/D) convertor circuits 15, processor interface and EEPROM
circuits 16, and standard touch-tone telephone keypad 17. A handset 18 is, of course, part of the standard telephone components of the base 11. The ADSI plug-in 12 comprises a data burst alert circuit 19, a microprocessor 20, a hCD display driver 21, a L(;D
display 22, softkeys (redefinable keys) 23 adjacent the display 22, and a printer (or printer port for an external printer) 24. Normally, the keys 23 will also include hard-keys such as scrolling cursor keys 25 and so on (as shown in Figure 2).
Referring also to Figure 2, it shows the user-visible front of the ADSI terminal 10. The module 12 plugs into the base 11 and connects to the latter by means of two buses 26 and 27, the former being the processor bus, and the latter for scanning the keys 23. The data burst alert 19, which comprises two switched-capacitor filters for detecting two pre-burst tones, receives signals through the interface 15 via connection 28. The sole function of bhe alert circuit 19 is to tell the 2112'~~'~
processor 20 by means of high-tone and low-tone leads 29 and 30 that a data burst will follow.
Turning now to Figures 3 and 4, the ADSI/Telephone Network interface layer is shown. There are four essential sub-systems:
- ADSI/FDM (Feature Download Management) Command Processor;
- ADSI User Interface State Machine (SM);
- Softkey Return String (Script) Interpreter SM; and - FDM Service Script Interpreter SM.
The ADSI/FDM command processor accepts control events from the ADSI process layer, and is only required to update data structures and/or ADSI display components.
Examples of ADSI server and ADSI FDM commands are:
ADSI server: - Initialise softkey line - Line Control - Information - Disconnect Session - - Switch to Data - Input Control - Switch to Peripheral - Load Default Softkey Tuple - Connect Session - Display Call Buffer - Clear the Screen ADSI FDM: - Load CPE Script Softkey Table - Load Predefined Display - Load Script - Download Connect - Download Disconnect The ADSI User Interface state machine (UISM) processes all remaining events of interest, routing them as appropriate to the softkey script or service script interpreter state machines. It maintains some of the state information for each of the associated state machines, arid coordinates any communications between them. An additional sub-task of this state machine is to provide a digit collector mechanism.
The UISM activates and modifies the softkey state machine (SKSM) by routing softkey or cursor events to it. Only one invocation of an SKSM will ever exist at any one time. Even when a sub-script is specified, it ?11275' is not executed until after the current script has been completed. Practically specking each invocation of the SKSM has a short life. It lives only until the end of the script or until the user goes on-hook, with virtually every command being immediately executable.
The only exception i.s "Dial Tone Detect", which has a 3 second time-out.
The FDM Service Script state machine (FSSM) is activated by softkey events when the FDM UI state is active, as determined by the UISM. Network, timer, hookswitch and softkey script events may modify the sequence of a service script and the state of the FSSM. As with the SKSM, only the service script may be active at one time, however, many sub-scripts may be nested so the FSSM must maintain state information for every level of sub-script.
The ADSI terminal user interface is always under the control of the ADSI server application. In general the terminal is not required to interpret user actions.
When in an ADSI session, the terminal display is modified either by direct commands from the server, or through predefined softkey return string instruction sequences or scripts. Scripts come in two types, softkey return strings and service scripts, both of 112' ~'~
which have previously been downloaded to the terminal.
Softkey scrips are executed by the softkey script interpreter, which, among other things controls the display components and network interfaces, and raises service script events. Softkey scripts run to completion and respond to no control stimulus other than a handset on-hook event, which causes the script to abort.
Service scripts are executed whenever a user presses softkeys associated with one of the services presented the FDM (Feature Download Management) display. These scripts also control the display components and network interfaces as well as invoking subscripts, etc. The state of the service script interpreter is controlled by physical events such as "caller ID received", "busy tone detected", "handset off-hook" etc.
In the course of using ADSI services, subscribers typically respond to prompting messages and control the flow of application information to their terminal displays by pressing softkeys. Softkeys change their function depending on the service requested. New functions are indicated by display-based (user friendly) labels do~tnloaded from a switch or server either during 11 ~'~ 5'7 or at the start of an intera;:tive session.
Softkeys are stored separately from the ADSI information page in a virtual softkey table. This table provides, on a per-session basis, a pool of 32 redefinable softkeys for each service.
The virtual softkey table contains a softkey definer, which provides an index to the softkey table; softkey labels, which visually describe the current softkey function; and return strings, which indicate the terminal's response to the softkey. For example, by pressing a softkey labelled "Erase", the user could activate a dual-tone multifrequency 2 (DTMF 2, or touch-tone) signal to instruct the switch or server to delete a previously entered display line. Softkey labels are user comprehensible and must correspond to the following softkey return string commands:
COMMAND DESCRIPTION
DTMF Transmit the characters using DTMF
Encoded DTMF Transmit the following characters using DTMF encoding On Hook Open switch-hook Off Hook Close switch-hook Flash ' Flash switch-hook ~~~.~.2'~~'~
Dial Tone Detect Wait for dial tone detection (up to 3 seconds) Line Number Return current line number using encoded DTMF
Blank Do not send anything back to server Send Characters S a n d t h a c o 1 1 a c t a d characters/digits Clear Characters Clear the collected characters/
digits Backspace Erase the last character collected Tab Field Tab the current line to the following subfield Goto Line Goto the following page and line number Goto Line Relative Go up/down to the line relative to the current line Page Up Go up one page Page Down Go down one page Extended DTMF Send 250 msec tones instead of 60 msec Delay Delay for the specified number of 10 msec counts Dial Pulse One Send a dial pulse one Switch to Data Switch the terminal to Data mode Switch to Voice , Switch the terminal to Voice mode Display Call Buffer Display the specified call buf f er Clear Call Buffer Clear the specified call buffer Enable/Disable FlagsEnable or Disable the specified ~112"~5'~
information flags Clear Display Clear the terminal physical display Display String D i s p 1 a t h a s p a c y i f i a d predefined string Soft Key Display the specified softkey State Change Change the state of the active service scr ipt Timer Function Start or cl ear a timer Flag On/Off Turn a ser vice script flag on or off Overlay Overlay the specified sub script Event 22 Trigger Trigger service script event 22 Event 23 Trigger Trigger service script event 23 Exit Exit the service script interpreter Service script events are events such as "caller ID
received", "timer expired", "extension telephone in use detected", "busy tone detected", and so forth.
Figure 5 illustrates the terminal in an interactive session with a stockbroker service provider. The ADSI
protocol supports terminals of different manufacture and display sizes by maintaining a generic software "image"
in the terminal memory. After a service writes information to this "virtual" display area, the ADSI
~i12"~5'~
protocol maps it onto the actual terminal display.
Shown below is a typical ~;~irtual display information page - two columns of data, 33 lines deep. In this case, the data supports a stock-quotation service. Each column fits the screen of the ADSI terminal. The left column provides for menus and major service information;
the right column supports additional stock-quotation information. Users can toggle between columns by pressing the terminal's left/right scroll buttons. To accommodate various service-list and menu depths, the columns can be divided horizontally into multiple display "windows", which are separated by "breaks"
programmed into the service. The display also contains softkey labels, which are downloaded from the switch or server to help users control lists and menus and activate services.
Virtual Display Information Page 1 Welcome to 2 Personal stock quote (Break) Select an action:
1. View portfolio 2. Browse market 3. View performance 4. Change portfolio 5.. Request info.
b) Offer an additional service delivery vehicle, providing increased availability and cost benefits; and c) Differentiate ESPs from competitors by providing services that are easier to use.
Now, with the present ADSI terminal, operating companies and ESPs can immediately and cost-effectively introduce ADSI capability and enhanced services across the network.
For example, operating companies can rapidly deploy ADSI-based services using their existing copper-based infra-structures (loops) and in-band signaling capabilities, thereby efficiently and cost-effectively evolving their networks to capitalize on the emerging enhanced services environment.
And, third parties can immediately deploy display-based enhanced services, such as home banking, by building on interactive voice-response systems already located in their premises.
Finally,' ADSI services complement existing custom z~a.~~~~
calling and custom local area signalling services (CLASS), also known as call management services (CMS).
To enable service providers to realize these benefits, the present and related inventions focus on three technology aspects:
i) The creation of new display-based features;
ii) The design of several signalling schemes, including a method for in-band data transmission to an off-hook telephone (above-mentioned), and a technique to enable switches and servers to alternately deliver voice and data information; and iii) The development of a virtual subscriber terminal (also termed customer premises equipment (c;PE)) interface, which supports a wide range of display sizes, softkeys, keypads, and scroll keys.
Among features of the present invention are three advanced display-based applications. They are visual screening list editing, network call logging, and deluxe spontaneous call waiting identification (DSCWID) (also known as calling identity delivery on call waiting, with disposition). These ADSI capabilities complement existing custom calling and a:LASS/CMS services.
Visual screening list editing enables subscribers on their ADSI terminal, to create and modify service lists, and turn features on and off, without having to reprogram the features. Subscribers to future ESP-based stock-market or sports-reporting services, for example, could set up personal profiles tailored for receiving specific information. They could also modify these profiles easily on their own displays, without having to call a service provider.
Visual screening list editing will also allow users to view and edit directory numbers stored as lists in, for example, the DMS SuperNode (TM) switch manufactured by Northern Telecom. By enabling subscribers to easily manipulate these lists to personalize their displays, this ADSI capability eliminates many of the difficulties associated with today's call-screening services which require users to follow voice prompts and memorize complicated codes to edit lists and access features.
By coupling visual screening list editing with CLASS/CMS
call screening features - which include call waiting, selective call rejection, selective call forwarding, distinctive ringing, and selective call acceptance-~112'~5'~
subscribers can isolate certain incoming calls for special treatment, providing a measure of call-management control.
Network call logging assists in call completion by storing in a switch database (instead of in the terminal) the names and numbers of callers, as well as the times and dates of calls that arrive when subscribers are on the telephone or are not answering.
Logging calls on the switch enables users to respond, with a press of a button, to calls (such as forwarded calls) that have not been displayed or logged by their own telephones.
Deluxe spontaneous call waiting identification (DSCWID) improves on the existing audible-tone-based call waiting feature by visually displaying the calling name and/or number of a second call during an ongoing telephone conversation. In addition, DSCWID gives recipients several softkey-driven ways of responding to the waiting party. Depending on the importance or the desirability of calls, subscribers can:
- Redirect waiting parties to a voice-mail service;
- Activate a "busy" message if the ongoing call is X112"7 57 more important than the new call;
- Provide a "please hold" message, if the ongoing conversation is nearing completion;
- Answer the second call and toggle back and forth, for example, to relay information between callers; or - End the first conversation and immediately connect to an urgent incoming call.
In order to support the above and similar features, the heretofore mentioned in-band data transmission to a terminal, and dual-mode signalling, were developed.
In-band data transmission to an off-hook telephone, enables the switch to update the terminal's display with the call identification of a second incoming call or with ADSI service information.
Dual-mode signalling techniques enable the CO switch to alternately deliver voice or data information to an ADSI
terminal across the conventional copper telephone lines.
Using in-band signalling, ADSI information (such as application and softkey definition data) is transmitted ~11~~5'~
at a rate of 1200 bits per second, using the same type of signal that provides calling line identification.
However, existing CLASS/CMS services transfer information only when handsets are on-hook because they are not designed to temporarily interrupt the voice path during data transmission. If data transmission were attempted without muting the voice path, the data would be corrupted by the user's speech and the burst would be loud enough to cause the user discomfort. Therefore, transmission to the other party is muted before the subscriber's display is updated. This interruption prevents either party from hearing the modem burst.
The ADSI protocol enables the switch to first send a signal to the terminal, alerting it that the burst is coming. In the ADSI standard, this signal is composed of two tones - 2130 Hertz (Hz) and 2750 Hz - transmitted simultaneously for 80 milliseconds. These frequencies can be isolated from voice because they are not among those generated by the dialpad, and do not occur frequently in conversation.
Dual-mode signalling enables ADSI telephones to receive many types of information - including display prompts, voice prompts and greetings, and data for enhanced telephony features, third-party applications, and ~ 112'7 ~ °~
la softkeys. This is accomplished by providing two modes of operation; voice and data. The voice mode is optimised for services that use both audio and visual prompts, such as those supported by interactive voice-response systems. The data mode, on the other hand, is used for portions of applications where only data is displayed - for example, when a weather report service sends forecasts to a subscriber.
Because enhanced services can deliver many different types of data, the ADSI protocol allows multiple messages to be sent in the same data burst through the use of an encoding scheme similar to that used in calling line identification signaling.
A third mode, called feature down-loading, operates when the telephone is on-hook. This mode is similar to the data mode, except that it includes a mechanism for accessing the subscriber's display without ringing the telephone. Stored in the terminal, the information can be read by subscribers at their leisure.
The virtual CPE concept - which supports a range of display sizes, softkeys, keypads and scroll keys-provides multivendor capability by maintaining a generic interface to the network and severs. After a service ~11~'~~'~
writes display or commanc9. software to this generic display area, the ADSI protocol maps this information onto the actual telephone display. The ADSI protocol requires that all ADSI terminals adhere to this same virtual interface. This will allow various vendors to design terminals with different display sizes, yet support the same services.
The ADSI virtual CPE consists of three components: a virtual display, a virtual softkey table, and terminal control functionality.
The virtual display includes two pages: an information page and a communication page. The information page-two columns, 20 characters wide by 33 lines deep-allows the terminal to store a block of data, such as callers' names and numbers, for the user to scan. The communication page (the same width by four lines deep) stores transient messages, such as prompts. This page is implemented separately to avoid overwriting the service-specific information page with procedural data.
Information for these two virtual pages can be downloaded to the telephone in a single transmission burst. The pages can then be partitioned in the terminal t~o suit the physical display. In the present ~1~.2'~5~
preferred ADSI terminal, for example, the pages are partitioned to fit its 20-character-wide screen. In addition, the virtual pages can be divided vertically into multiple display "windows" on the actual terminal.
The virtual softkey table stores softkeys separately from the virtual display information. This table provides, on a per-session basis, a pool of 32 redefineable softkeys for each service. In the table, six softkeys can be assigned for each display line, and no two lines are required to have the same softkey.
This flexibility allows the softkeys to be context-sensitive. The virtual softkey table contains:
- A softkey definer - a single number that provides an index to the softkey table;
- Softkey labels - such as erase, exist and dial-which are ASCII character fields that provide visual descriptions of the current softkey function; and - A return string, which is an ASCII character field acted upon when a softkey is pressed, indicating the terminal's response, such as on-hook, flash, dial-tone detect, or dual-tone multifrequency dial.
~?112"~~~
Terminal control functionality is composed of physical and display control functions. The physical control function disables and enables the handset, keypad, and softkeys. The display control functions determine the information to be shown, and how it should be displayed.
For example, the cursor control function can move the characters on the screen from left to right, or in the reverse direction.
Accordingly, the present invention provides an interactive subscriber telephone terminal, comprising: a display screen; a plurality of temporarily definable response/data entry keys; and local control means for selectively causing said display screen and/or said response/data entry keys to be controlled by one of:
remote signals transmitted to the terminal from a telephone switching office, and said local control means.
BRIEF DESCRIPTION OF THE DRAWINGS
The preferred embodiment of the invention will now be described in detail in conjunction with the annexed drawings, in which:
Figure 1 is a block schematic of an ADSI subscriber 112'7 ~'~
terminal according to the p~:-esent invention;
Figure 2 is a pictorial drawing depicting the front of the subscriber terminal as accessed by a user;
Figure 3 is a diagrammatic summary of state machine (SM) interactions underlying the ADSI terminal and telephone network interactions;
Figure 4 is a flow-chart defining the three modes of control of the display and softkeys of the ADSI
terminal;
Figure 5 is a pictorial of the front of the plug-in module of the ADSI terminal depicting it in use when in an interactive session; and Figure 6 is a perspective view of the terminal during interchange of plug-in modules.
DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENT
Figure 1 of the drawings shows a block schematic of Analog Display Services Interface (ADSI) subscriber terminal 10, which comprises telephone (or terminal) base 11 and plug-in module 12, The base 11 connects to 2112°~5'~
the TIP and RING of the telephone line connecting it to the central office (CO) of the telephone company. The base 11 comprises a line interface and electronic hook switch circuits 13, ring detector and alerter circuits 14, handset interface and analog-to-digital (A/D) convertor circuits 15, processor interface and EEPROM
circuits 16, and standard touch-tone telephone keypad 17. A handset 18 is, of course, part of the standard telephone components of the base 11. The ADSI plug-in 12 comprises a data burst alert circuit 19, a microprocessor 20, a hCD display driver 21, a L(;D
display 22, softkeys (redefinable keys) 23 adjacent the display 22, and a printer (or printer port for an external printer) 24. Normally, the keys 23 will also include hard-keys such as scrolling cursor keys 25 and so on (as shown in Figure 2).
Referring also to Figure 2, it shows the user-visible front of the ADSI terminal 10. The module 12 plugs into the base 11 and connects to the latter by means of two buses 26 and 27, the former being the processor bus, and the latter for scanning the keys 23. The data burst alert 19, which comprises two switched-capacitor filters for detecting two pre-burst tones, receives signals through the interface 15 via connection 28. The sole function of bhe alert circuit 19 is to tell the 2112'~~'~
processor 20 by means of high-tone and low-tone leads 29 and 30 that a data burst will follow.
Turning now to Figures 3 and 4, the ADSI/Telephone Network interface layer is shown. There are four essential sub-systems:
- ADSI/FDM (Feature Download Management) Command Processor;
- ADSI User Interface State Machine (SM);
- Softkey Return String (Script) Interpreter SM; and - FDM Service Script Interpreter SM.
The ADSI/FDM command processor accepts control events from the ADSI process layer, and is only required to update data structures and/or ADSI display components.
Examples of ADSI server and ADSI FDM commands are:
ADSI server: - Initialise softkey line - Line Control - Information - Disconnect Session - - Switch to Data - Input Control - Switch to Peripheral - Load Default Softkey Tuple - Connect Session - Display Call Buffer - Clear the Screen ADSI FDM: - Load CPE Script Softkey Table - Load Predefined Display - Load Script - Download Connect - Download Disconnect The ADSI User Interface state machine (UISM) processes all remaining events of interest, routing them as appropriate to the softkey script or service script interpreter state machines. It maintains some of the state information for each of the associated state machines, arid coordinates any communications between them. An additional sub-task of this state machine is to provide a digit collector mechanism.
The UISM activates and modifies the softkey state machine (SKSM) by routing softkey or cursor events to it. Only one invocation of an SKSM will ever exist at any one time. Even when a sub-script is specified, it ?11275' is not executed until after the current script has been completed. Practically specking each invocation of the SKSM has a short life. It lives only until the end of the script or until the user goes on-hook, with virtually every command being immediately executable.
The only exception i.s "Dial Tone Detect", which has a 3 second time-out.
The FDM Service Script state machine (FSSM) is activated by softkey events when the FDM UI state is active, as determined by the UISM. Network, timer, hookswitch and softkey script events may modify the sequence of a service script and the state of the FSSM. As with the SKSM, only the service script may be active at one time, however, many sub-scripts may be nested so the FSSM must maintain state information for every level of sub-script.
The ADSI terminal user interface is always under the control of the ADSI server application. In general the terminal is not required to interpret user actions.
When in an ADSI session, the terminal display is modified either by direct commands from the server, or through predefined softkey return string instruction sequences or scripts. Scripts come in two types, softkey return strings and service scripts, both of 112' ~'~
which have previously been downloaded to the terminal.
Softkey scrips are executed by the softkey script interpreter, which, among other things controls the display components and network interfaces, and raises service script events. Softkey scripts run to completion and respond to no control stimulus other than a handset on-hook event, which causes the script to abort.
Service scripts are executed whenever a user presses softkeys associated with one of the services presented the FDM (Feature Download Management) display. These scripts also control the display components and network interfaces as well as invoking subscripts, etc. The state of the service script interpreter is controlled by physical events such as "caller ID received", "busy tone detected", "handset off-hook" etc.
In the course of using ADSI services, subscribers typically respond to prompting messages and control the flow of application information to their terminal displays by pressing softkeys. Softkeys change their function depending on the service requested. New functions are indicated by display-based (user friendly) labels do~tnloaded from a switch or server either during 11 ~'~ 5'7 or at the start of an intera;:tive session.
Softkeys are stored separately from the ADSI information page in a virtual softkey table. This table provides, on a per-session basis, a pool of 32 redefinable softkeys for each service.
The virtual softkey table contains a softkey definer, which provides an index to the softkey table; softkey labels, which visually describe the current softkey function; and return strings, which indicate the terminal's response to the softkey. For example, by pressing a softkey labelled "Erase", the user could activate a dual-tone multifrequency 2 (DTMF 2, or touch-tone) signal to instruct the switch or server to delete a previously entered display line. Softkey labels are user comprehensible and must correspond to the following softkey return string commands:
COMMAND DESCRIPTION
DTMF Transmit the characters using DTMF
Encoded DTMF Transmit the following characters using DTMF encoding On Hook Open switch-hook Off Hook Close switch-hook Flash ' Flash switch-hook ~~~.~.2'~~'~
Dial Tone Detect Wait for dial tone detection (up to 3 seconds) Line Number Return current line number using encoded DTMF
Blank Do not send anything back to server Send Characters S a n d t h a c o 1 1 a c t a d characters/digits Clear Characters Clear the collected characters/
digits Backspace Erase the last character collected Tab Field Tab the current line to the following subfield Goto Line Goto the following page and line number Goto Line Relative Go up/down to the line relative to the current line Page Up Go up one page Page Down Go down one page Extended DTMF Send 250 msec tones instead of 60 msec Delay Delay for the specified number of 10 msec counts Dial Pulse One Send a dial pulse one Switch to Data Switch the terminal to Data mode Switch to Voice , Switch the terminal to Voice mode Display Call Buffer Display the specified call buf f er Clear Call Buffer Clear the specified call buffer Enable/Disable FlagsEnable or Disable the specified ~112"~5'~
information flags Clear Display Clear the terminal physical display Display String D i s p 1 a t h a s p a c y i f i a d predefined string Soft Key Display the specified softkey State Change Change the state of the active service scr ipt Timer Function Start or cl ear a timer Flag On/Off Turn a ser vice script flag on or off Overlay Overlay the specified sub script Event 22 Trigger Trigger service script event 22 Event 23 Trigger Trigger service script event 23 Exit Exit the service script interpreter Service script events are events such as "caller ID
received", "timer expired", "extension telephone in use detected", "busy tone detected", and so forth.
Figure 5 illustrates the terminal in an interactive session with a stockbroker service provider. The ADSI
protocol supports terminals of different manufacture and display sizes by maintaining a generic software "image"
in the terminal memory. After a service writes information to this "virtual" display area, the ADSI
~i12"~5'~
protocol maps it onto the actual terminal display.
Shown below is a typical ~;~irtual display information page - two columns of data, 33 lines deep. In this case, the data supports a stock-quotation service. Each column fits the screen of the ADSI terminal. The left column provides for menus and major service information;
the right column supports additional stock-quotation information. Users can toggle between columns by pressing the terminal's left/right scroll buttons. To accommodate various service-list and menu depths, the columns can be divided horizontally into multiple display "windows", which are separated by "breaks"
programmed into the service. The display also contains softkey labels, which are downloaded from the switch or server to help users control lists and menus and activate services.
Virtual Display Information Page 1 Welcome to 2 Personal stock quote (Break) Select an action:
1. View portfolio 2. Browse market 3. View performance 4. Change portfolio 5.. Request info.
6. Talk to broker ?112'~5°~
7. Change password (Break) Personal portfolio: Dated 08/22/94 Name: Close: +/-. '94 Low '94 High ABC Ltd. 34.8 -0.2 28.7 35.5 1st Bank 21.6 +1.3 20.2 21.7 QCola 2.3 -7.9 2.3 28.1 (Break) Personal performance 1. Today's stats.
2. 1994's Stats.
3. Weekly Stats.
33 4. Total Stats.
Referring now to Figure 6, the modularity of the ADSI
terminal separates telephone functionality into two units: a common base and a range of modules. Users will initially buy or lease a base and module and can later alter or upgrade the telephone by replacing the existing module with a new one when additional functionality is required.
The approach will enable users who buy their telephones to protect their original investment in the base module.
At the same time, it will give telecommunications operating companies and telephone retailers the flexibility to accommodate the substantial change and diversity that is occurring.
During the past few years, telephone operating companies have introduced a series of new, network-based services.
The initial custom calling services can be accessed 112' 5'~
through traditional touch-tone telephones. Subsequent service releases, however, require improved terminals.
For example, calling line identification - based on the Custom Local Area Signaling Services/Call Management Services (CLASS/CMS) protocol - delivers the caller's name and number to the display so that users can decide whether to answer the call. Unlike traditional telephones, CLASS/CMS terminals incorporate a display and an internal modem to enable reception of calling information from the switch.
ADSI services enable subscribers to access and control such services as home banking, and to interact with display and audio information from a switch or server.
In addition to this broad choice of new, enhanced network services and terminals, subscribers and service providers face a proliferation of other communications products, such as cordless telephones and telephone answering devices (TADs).
To compete successfully operating companies are seeking cost-effective terminals to support the variety of new services now being introduced. Cost considerations are critical particularly in lease markets because operating companies-must assume virtually all of the technology 2112'757 risk. Compared with consumers who buy terminals, teasers are less likely to retain their telephones because they do not have to make capital investments to replace them. Because operating companies assume the technology risk in a lease market, the impact of service and terminal evolution on consumers is minimal. The major issue for users is integrating the many available leased and retail products, such as telephones and answering machines, into one cost-effective communications platform.
Thus the present modular architecture enables consumers and telephone providers to evolve several distinct terminal types (such as cordless and TAD capabilities) and network service capabilities (such as custom-calling, CLASS/CMS, and ADSI) upon a single base. The common base provides mechanical and electrical components to support such fundamental telephony enablers as basic memory, dialpad, handset, handsfree speaker, and Hold and Link/Flash functions. This base provides a lasting platform for a succession of service modules, which consumers can easily install by sliding them into place. Each module may deliver specific service capabilities.
Other modules may offer additional capabilities - for 27 ~112'~5~
example:
- Cordless access, providing the ability to handle calls from a personal cordless telephone anywhere in the house and yard;
- Telephone answering device (TAD) capability, enabling subscribers to record voice messages from various callers; and - Two-line capability, aimed primarily at increasing the accessibility of small businesses.
Terminal providers can also use this modular approach to bring new products to market quickly because decoupling service modules from the base will enable manufacturers to deliver them more rapidly than was previously possible.
As may be seen in Figures 5 and 6, the ADSI terminal is organised so that subscribers can quickly and intuitively understand how it operates. The terminal is physically divided into two recognizable areas: one (located to the right of the terminal, near the display) for enhanced functions and controls, such as softkeys;
and another (clustered to the left of the terminal) for tw~~.2'~5'~
basic telephony controls, like the touch-tone dialpad and volume control. The ADSI terminal's enhanced functionality is augmented by set-based features, which include the display and softkeys, a Directory, a Callers List, and a Redial List.
The ADSI terminal's liquid crystal display has a large screen (8 lines deep by 21 characters wide) that is ideal for viewing service lists and menus. A Contrast button enables users to optimize their view of the display. At the bottom of the display is an area for softkey labels, which are used in combination with six physical buttons located to the right and left of the screen. Softkeys give terminals great flexibility and functionality by decoupling the functions and labels from the terminal's physical controls, and moving them to the display. Each time the service progresses to a new stage, the displayed softkey functions can change Below the display are buttons that enable subscribers to access advanced services and call-management capabilities. Pressing the Services button, for example, gains access to such enhanced services as a home-shopping application provided by a third-party. To enable subscribers to keep records of their enhanced service transactions, a printer port is located to the underside of the terminal to support an optional '~ 1 ~. 2 "~ ~'~
printer.
The Directory is accessed by pressing the Directory button. Directory item screens can be recognized easily because they are accompanied by an "open book" icon and a letter of the alphabet, which corresponds to the section of the directory the user is accessing.
Subscribers can use the dialpad to enter this information, or they can simply press the Copy button to transfer the name and number of an incoming call from the display or the Callers List to the Directory.
The Callers List provides a record of the names and numbers of people who have called. Using the Options button, this feature can be set to record all calls, no calls, or only those that were not answered. This list, which is accessed though the Callers button, is identified by an icon that looks like a person. When information about a new caller has been added to the list, the word "New" appears on the display the first time that entry is viewed.
The Redial List contains the (five) most recently dialed numbers and is accessed through the Redial button. The up-and-down scroll buttons are used to move the display window to- select one of the five numbers. The right-~.12'~ 5'7 and-left scroll buttons can be used to reveal long numbers that do not fit into the "window". The selected number can be dialed directly from the display by pressing a softkey.
In addition to enhanced service and call-management functions, the ADSI terminal provides a cluster of controls for more conventional telephony functions.
These controls, such as a touch-tone dialpad and indicator lights, enable subscribers to easily use the terminal to handle telephone calls.
Near the handsfree speaker is a highly visible button that allows users to turn the handsfree feature on or mute the microphone, and an indicator lamp that shows when this feature is in use. Below the dialpad is a control that allows the user to adjust the volume of the ringer, handsfree speaker, and handset.
Although outgoing calls can be dialed manually by using the dialpad, the ADSI terminal allows calls to be initiated in other ways. When a number from the Directory or the Callers List appears on the screen, for example, it can be dialed by lifting the handset, pressing the handsfree button, or using the Dial softkey shown oxi the display.
X112'757 To the right of the handset is a light bar that is illuminated when an extension phone is picked up during a call, and flashes when the telephone rings or a call is placed on hold. This light bar also flashes when a new entry has been placed in the user's network-based voice-mail service. At the same time, the phrase "Message Waiting" is displayed on the screen.
Above the dialpad are controls that enable users to Hold a call, Link or Flash to a waiting call, and release a completed call using the Goodbye button. Users can also personalise their terminals by pressing the Options button. The screen will then display the available options, which include the ability to:
- Set the ringer to one of three distinct sounds;
- Time the duration of calls - for example, to record the time spent talking to clients;
- Modify the terminal's dialing operation;
- Display information in English, French, or Spanish;
- Set the time and date;
~1127~'~
- Program the Callers List to record all calls, no calls, or unanswered calls only; and - Display local calls without an area code, so they can be dialed without further change.
Subscribers may personalize the ADSI terminal and use it easily and intuitively. By combining basic telephony functions With a large display and flexible softkeys, as well as voice, text, and icon-based graphic prompting and information capabilities, the ADSI terminal provides convenient access to enhanced services.
2. 1994's Stats.
3. Weekly Stats.
33 4. Total Stats.
Referring now to Figure 6, the modularity of the ADSI
terminal separates telephone functionality into two units: a common base and a range of modules. Users will initially buy or lease a base and module and can later alter or upgrade the telephone by replacing the existing module with a new one when additional functionality is required.
The approach will enable users who buy their telephones to protect their original investment in the base module.
At the same time, it will give telecommunications operating companies and telephone retailers the flexibility to accommodate the substantial change and diversity that is occurring.
During the past few years, telephone operating companies have introduced a series of new, network-based services.
The initial custom calling services can be accessed 112' 5'~
through traditional touch-tone telephones. Subsequent service releases, however, require improved terminals.
For example, calling line identification - based on the Custom Local Area Signaling Services/Call Management Services (CLASS/CMS) protocol - delivers the caller's name and number to the display so that users can decide whether to answer the call. Unlike traditional telephones, CLASS/CMS terminals incorporate a display and an internal modem to enable reception of calling information from the switch.
ADSI services enable subscribers to access and control such services as home banking, and to interact with display and audio information from a switch or server.
In addition to this broad choice of new, enhanced network services and terminals, subscribers and service providers face a proliferation of other communications products, such as cordless telephones and telephone answering devices (TADs).
To compete successfully operating companies are seeking cost-effective terminals to support the variety of new services now being introduced. Cost considerations are critical particularly in lease markets because operating companies-must assume virtually all of the technology 2112'757 risk. Compared with consumers who buy terminals, teasers are less likely to retain their telephones because they do not have to make capital investments to replace them. Because operating companies assume the technology risk in a lease market, the impact of service and terminal evolution on consumers is minimal. The major issue for users is integrating the many available leased and retail products, such as telephones and answering machines, into one cost-effective communications platform.
Thus the present modular architecture enables consumers and telephone providers to evolve several distinct terminal types (such as cordless and TAD capabilities) and network service capabilities (such as custom-calling, CLASS/CMS, and ADSI) upon a single base. The common base provides mechanical and electrical components to support such fundamental telephony enablers as basic memory, dialpad, handset, handsfree speaker, and Hold and Link/Flash functions. This base provides a lasting platform for a succession of service modules, which consumers can easily install by sliding them into place. Each module may deliver specific service capabilities.
Other modules may offer additional capabilities - for 27 ~112'~5~
example:
- Cordless access, providing the ability to handle calls from a personal cordless telephone anywhere in the house and yard;
- Telephone answering device (TAD) capability, enabling subscribers to record voice messages from various callers; and - Two-line capability, aimed primarily at increasing the accessibility of small businesses.
Terminal providers can also use this modular approach to bring new products to market quickly because decoupling service modules from the base will enable manufacturers to deliver them more rapidly than was previously possible.
As may be seen in Figures 5 and 6, the ADSI terminal is organised so that subscribers can quickly and intuitively understand how it operates. The terminal is physically divided into two recognizable areas: one (located to the right of the terminal, near the display) for enhanced functions and controls, such as softkeys;
and another (clustered to the left of the terminal) for tw~~.2'~5'~
basic telephony controls, like the touch-tone dialpad and volume control. The ADSI terminal's enhanced functionality is augmented by set-based features, which include the display and softkeys, a Directory, a Callers List, and a Redial List.
The ADSI terminal's liquid crystal display has a large screen (8 lines deep by 21 characters wide) that is ideal for viewing service lists and menus. A Contrast button enables users to optimize their view of the display. At the bottom of the display is an area for softkey labels, which are used in combination with six physical buttons located to the right and left of the screen. Softkeys give terminals great flexibility and functionality by decoupling the functions and labels from the terminal's physical controls, and moving them to the display. Each time the service progresses to a new stage, the displayed softkey functions can change Below the display are buttons that enable subscribers to access advanced services and call-management capabilities. Pressing the Services button, for example, gains access to such enhanced services as a home-shopping application provided by a third-party. To enable subscribers to keep records of their enhanced service transactions, a printer port is located to the underside of the terminal to support an optional '~ 1 ~. 2 "~ ~'~
printer.
The Directory is accessed by pressing the Directory button. Directory item screens can be recognized easily because they are accompanied by an "open book" icon and a letter of the alphabet, which corresponds to the section of the directory the user is accessing.
Subscribers can use the dialpad to enter this information, or they can simply press the Copy button to transfer the name and number of an incoming call from the display or the Callers List to the Directory.
The Callers List provides a record of the names and numbers of people who have called. Using the Options button, this feature can be set to record all calls, no calls, or only those that were not answered. This list, which is accessed though the Callers button, is identified by an icon that looks like a person. When information about a new caller has been added to the list, the word "New" appears on the display the first time that entry is viewed.
The Redial List contains the (five) most recently dialed numbers and is accessed through the Redial button. The up-and-down scroll buttons are used to move the display window to- select one of the five numbers. The right-~.12'~ 5'7 and-left scroll buttons can be used to reveal long numbers that do not fit into the "window". The selected number can be dialed directly from the display by pressing a softkey.
In addition to enhanced service and call-management functions, the ADSI terminal provides a cluster of controls for more conventional telephony functions.
These controls, such as a touch-tone dialpad and indicator lights, enable subscribers to easily use the terminal to handle telephone calls.
Near the handsfree speaker is a highly visible button that allows users to turn the handsfree feature on or mute the microphone, and an indicator lamp that shows when this feature is in use. Below the dialpad is a control that allows the user to adjust the volume of the ringer, handsfree speaker, and handset.
Although outgoing calls can be dialed manually by using the dialpad, the ADSI terminal allows calls to be initiated in other ways. When a number from the Directory or the Callers List appears on the screen, for example, it can be dialed by lifting the handset, pressing the handsfree button, or using the Dial softkey shown oxi the display.
X112'757 To the right of the handset is a light bar that is illuminated when an extension phone is picked up during a call, and flashes when the telephone rings or a call is placed on hold. This light bar also flashes when a new entry has been placed in the user's network-based voice-mail service. At the same time, the phrase "Message Waiting" is displayed on the screen.
Above the dialpad are controls that enable users to Hold a call, Link or Flash to a waiting call, and release a completed call using the Goodbye button. Users can also personalise their terminals by pressing the Options button. The screen will then display the available options, which include the ability to:
- Set the ringer to one of three distinct sounds;
- Time the duration of calls - for example, to record the time spent talking to clients;
- Modify the terminal's dialing operation;
- Display information in English, French, or Spanish;
- Set the time and date;
~1127~'~
- Program the Callers List to record all calls, no calls, or unanswered calls only; and - Display local calls without an area code, so they can be dialed without further change.
Subscribers may personalize the ADSI terminal and use it easily and intuitively. By combining basic telephony functions With a large display and flexible softkeys, as well as voice, text, and icon-based graphic prompting and information capabilities, the ADSI terminal provides convenient access to enhanced services.
Claims (10)
1. A method of operating a subscriber telephone terminal having a display screen, and a plurality of temporarily definable response and data entry keys, comprising:
detecting a data burst representing information for use in controlling at least one of the display screen and the temporarily definable response and data entry keys in a signal being received from a telephone system, said information including a virtual display page, a virtual soft-key table and a return character string;
storing such information in a storage means associated with the terminal; and using the information in controlling at least one of the display screen and the temporarily definable response and data entry keys.
detecting a data burst representing information for use in controlling at least one of the display screen and the temporarily definable response and data entry keys in a signal being received from a telephone system, said information including a virtual display page, a virtual soft-key table and a return character string;
storing such information in a storage means associated with the terminal; and using the information in controlling at least one of the display screen and the temporarily definable response and data entry keys.
2. The method as claimed in claim 1, wherein the information further includes at least one of display screen control information for use in controlling what is displayed on the display and temporarily definable response and data entry keys control information for use in temporarily defining at least one of said keys.
3. The method as claimed in claim 1, wherein the data burst is detected during an ADSI session.
4. An interactive subscriber terminal, comprising:
a display screen;
a plurality of temporarily definable response or data entry keys; and control means for causing at least one of said display screen or said response or data entry keys to be controlled by information obtained by said interactive subscriber terminal from a data burst received from telephone system.
a display screen;
a plurality of temporarily definable response or data entry keys; and control means for causing at least one of said display screen or said response or data entry keys to be controlled by information obtained by said interactive subscriber terminal from a data burst received from telephone system.
5. The interactive subscriber terminal as claimed in claim 4, including said storage means for storing the information.
6. The interactive subscriber terminal as claimed in claim 5, wherein the storage means obtains and stores the information during an ADSI session.
7. The interactive subscriber terminal as claimed in claim 4, wherein the information is obtained during an ADSI session.
8. A method of downloading information to a subscriber terminal having a display screen, a plurality of soft-keys and a storage unit, comprising:
detecting, while the terminal is in an on-hook condition, a data burst representing information for use in controlling at least one of the display screen and the soft-keys in a signal being received from a telephone system;
said information including a virtual display page, a virtual soft-key table and a return character string; and storing the information in the storage unit for use in controlling at least the display screen and the soft-keys.
detecting, while the terminal is in an on-hook condition, a data burst representing information for use in controlling at least one of the display screen and the soft-keys in a signal being received from a telephone system;
said information including a virtual display page, a virtual soft-key table and a return character string; and storing the information in the storage unit for use in controlling at least the display screen and the soft-keys.
9. An interactive subscriber terminal, comprising:
a display screen;
a plurality of temporarily definable response or data entry keys;
storage means for receiving and storing, while the terminal is in an on-hook condition, information for use in controlling at least one of said display screen or said response or data entry; and said information including a virtual display page, a virtual soft-key table and a return character string.
a display screen;
a plurality of temporarily definable response or data entry keys;
storage means for receiving and storing, while the terminal is in an on-hook condition, information for use in controlling at least one of said display screen or said response or data entry; and said information including a virtual display page, a virtual soft-key table and a return character string.
10. The interactive subscriber terminal as claimed in claim 9, wherein the terminal is adapted to receive the information from a data burst received from a telephone system.
Priority Applications (6)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CA002112757A CA2112757C (en) | 1994-01-04 | 1994-01-04 | Screen-based telephone set for interactive enhanced telephony service |
| US08/354,599 US5615257A (en) | 1994-01-04 | 1994-12-13 | Screen-based telephone set for interactive enhanced telephony service |
| GB9811626A GB2322519B (en) | 1993-12-30 | 1994-12-20 | Screen-based telephone set for interactive enhanced telephony service and method of operating same by microprocessor control |
| GB9425752A GB2285897B (en) | 1993-12-30 | 1994-12-20 | Screen-based telephone set for interactive enhanced telephony service and method of operating same by microprocessor control |
| GB9811623A GB2322766B (en) | 1993-12-30 | 1994-12-20 | Screen-based telephone set for interactive enhanced telephony service and method of operating same by microprocessor control |
| US08/986,286 US6064732A (en) | 1994-01-04 | 1997-12-06 | Screen-based telephone set for interactive enhanced telephony service |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CA002112757A CA2112757C (en) | 1994-01-04 | 1994-01-04 | Screen-based telephone set for interactive enhanced telephony service |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CA2112757A1 CA2112757A1 (en) | 1995-07-05 |
| CA2112757C true CA2112757C (en) | 2005-12-20 |
Family
ID=4152696
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CA002112757A Expired - Lifetime CA2112757C (en) | 1993-12-30 | 1994-01-04 | Screen-based telephone set for interactive enhanced telephony service |
Country Status (2)
| Country | Link |
|---|---|
| US (2) | US5615257A (en) |
| CA (1) | CA2112757C (en) |
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-
1994
- 1994-01-04 CA CA002112757A patent/CA2112757C/en not_active Expired - Lifetime
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-
1997
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Also Published As
| Publication number | Publication date |
|---|---|
| US5615257A (en) | 1997-03-25 |
| CA2112757A1 (en) | 1995-07-05 |
| US6064732A (en) | 2000-05-16 |
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