CA2128306A1 - Personalized Information Service System - Google Patents

Personalized Information Service System

Info

Publication number
CA2128306A1
CA2128306A1 CA2128306A CA2128306A CA2128306A1 CA 2128306 A1 CA2128306 A1 CA 2128306A1 CA 2128306 A CA2128306 A CA 2128306A CA 2128306 A CA2128306 A CA 2128306A CA 2128306 A1 CA2128306 A1 CA 2128306A1
Authority
CA
Canada
Prior art keywords
information
subscriber
signaling
information service
isdn
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA2128306A
Other languages
French (fr)
Other versions
CA2128306C (en
Inventor
Marjorie Susan Backaus
Claire Darcelle Barrera
Esther Lee Davenport
Harold Fahrer
Barry Norman Ostroff
Robert Petrelli
Susan Kay Sonke
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
AT&T Corp
Original Assignee
American Telephone and Telegraph Co Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by American Telephone and Telegraph Co Inc filed Critical American Telephone and Telegraph Co Inc
Publication of CA2128306A1 publication Critical patent/CA2128306A1/en
Application granted granted Critical
Publication of CA2128306C publication Critical patent/CA2128306C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/68—Payment of value-added services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/4872—Non-interactive information services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q11/00—Selecting arrangements for multiplex systems
    • H04Q11/04—Selecting arrangements for multiplex systems for time-division multiplexing
    • H04Q11/0428—Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
    • H04Q11/0435—Details
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/72—Finding out and indicating number of calling subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01—Details of billing arrangements
    • H04M2215/0196—Payment of value-added services, mainly when their charges are added on the telephone bill, e.g. payment of non-telecom services, e-commerce, on-line banking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
    • H04M3/382—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using authorisation codes or passwords
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q11/00—Selecting arrangements for multiplex systems
    • H04Q11/04—Selecting arrangements for multiplex systems for time-division multiplexing
    • H04Q11/0428—Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13095—PIN / Access code, authentication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13103—Memory
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13109—Initializing, personal profile
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1313—Metering, billing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13176—Common channel signaling, CCS7
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13209—ISDN
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13299—Bus
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13405—Dual frequency signaling, DTMF

Abstract

A high-speed information service system is provided which uses a unique identifier received during call setup to retrieve automatically a personalized profile for an information service subscriber. The identifier uniquely identifies the subscriber, thereby allowing the information retrieval process to begin immediately after the call is setup. The system utilizes Integrated Services Digital Networks (ISDN) signaling and temporary, "out-of-band" signaling to improve information retrieval capability. ISDN signaling permits electronic addressing of information requested by the subscriber, thereby eliminating the delays which accompany DTMF signal processing. Communications between an information service provider and an individual information source are conducted using out-of-band signaling. That is, call setup and information request are processed using a channel other than the channel which carries data between the information service provider, the information source and the subscriber.
CA002128306A 1993-09-14 1994-07-18 Personalized information service system Expired - Fee Related CA2128306C (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US12112393A 1993-09-14 1993-09-14
US121,123 1993-09-14

Publications (2)

Publication Number Publication Date
CA2128306A1 true CA2128306A1 (en) 1995-03-15
CA2128306C CA2128306C (en) 1998-12-15

Family

ID=22394708

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002128306A Expired - Fee Related CA2128306C (en) 1993-09-14 1994-07-18 Personalized information service system

Country Status (6)

Country Link
US (1) US5694459A (en)
EP (1) EP0643541B1 (en)
JP (1) JP3357199B2 (en)
CN (1) CN1081863C (en)
CA (1) CA2128306C (en)
DE (1) DE69429955T2 (en)

Families Citing this family (54)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6700507B2 (en) 1993-05-18 2004-03-02 Arrivalstar, Inc. Advance notification system and method utilizing vehicle signaling
US6278936B1 (en) 1993-05-18 2001-08-21 Global Research Systems, Inc. System and method for an advance notification system for monitoring and reporting proximity of a vehicle
US6618668B1 (en) 2000-04-26 2003-09-09 Arrivalstar, Inc. System and method for obtaining vehicle schedule information in an advance notification system
US20030193413A1 (en) * 1993-05-18 2003-10-16 Jones M. Kelly Business methods for notification systems
US6748320B2 (en) 1993-05-18 2004-06-08 Arrivalstar, Inc. Advance notification systems and methods utilizing a computer network
US6748318B1 (en) 1993-05-18 2004-06-08 Arrivalstar, Inc. Advanced notification systems and methods utilizing a computer network
US5751798A (en) * 1995-09-12 1998-05-12 At&T Corp. Passive information access system
GB2316264B (en) * 1996-08-03 2000-07-12 Ibm System and method for controlling data access in a computer network
US5890152A (en) * 1996-09-09 1999-03-30 Seymour Alvin Rapaport Personal feedback browser for obtaining media files
FI105434B (en) 1997-05-30 2000-08-15 Ericsson Telefon Ab L M Procedure and arrangement in a communication network
US6122359A (en) * 1997-09-04 2000-09-19 Lucent Technologies Inc. System for coordinating calls between an adjunct device and a switching system
US5960342A (en) * 1997-10-02 1999-09-28 Samsung Telecommunications America, Inc. Eliminated DTMF signaling in an integrated wireline-wireless system
US6338046B1 (en) * 1997-10-06 2002-01-08 Nokia Telecommunications, Oy System and method for determining charges for usage of a network connection
NZ503639A (en) * 1997-10-22 2001-12-21 British Telecomm Communications network node
EP1040431B1 (en) 1997-12-24 2005-03-30 America Online, Inc. Localization of clients and servers
IL123129A (en) 1998-01-30 2010-12-30 Aviv Refuah Www addressing
IL125432A (en) 1998-01-30 2010-11-30 Easynet Access Inc Personalized internet interaction
DE19831168C2 (en) * 1998-07-11 2001-02-15 Deutsche Telekom Ag Method for the automatic detection of performance features of a communication terminal device
US6845370B2 (en) * 1998-11-12 2005-01-18 Accenture Llp Advanced information gathering for targeted activities
US6446076B1 (en) * 1998-11-12 2002-09-03 Accenture Llp. Voice interactive web-based agent system responsive to a user location for prioritizing and formatting information
US7260094B1 (en) 1998-12-22 2007-08-21 Aol Llc Localization of clients and servers
US6643361B2 (en) 2000-09-05 2003-11-04 Sbc Properties, L.P. System and method for storing and transferring information tokens in a communication network
US6154528A (en) 1999-02-11 2000-11-28 Ameritech Corporation System and method for storing and transferring information tokens in a low network communication
US8321411B2 (en) 1999-03-23 2012-11-27 Microstrategy, Incorporated System and method for management of an automatic OLAP report broadcast system
US9208213B2 (en) 1999-05-28 2015-12-08 Microstrategy, Incorporated System and method for network user interface OLAP report formatting
US8607138B2 (en) * 1999-05-28 2013-12-10 Microstrategy, Incorporated System and method for OLAP report generation with spreadsheet report within the network user interface
US6282274B1 (en) 1999-07-09 2001-08-28 Telcordia Technologies, Inc. Selectable billing options for a single communications account
US6836537B1 (en) 1999-09-13 2004-12-28 Microstrategy Incorporated System and method for real-time, personalized, dynamic, interactive voice services for information related to existing travel schedule
US6964012B1 (en) 1999-09-13 2005-11-08 Microstrategy, Incorporated System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through personalized broadcasts
US6788768B1 (en) * 1999-09-13 2004-09-07 Microstrategy, Incorporated System and method for real-time, personalized, dynamic, interactive voice services for book-related information
US8130918B1 (en) 1999-09-13 2012-03-06 Microstrategy, Incorporated System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with closed loop transaction processing
WO2001058160A1 (en) 2000-02-01 2001-08-09 Swisscom Mobile Ag System and method for diffusing image objects
US7376740B1 (en) * 2000-06-13 2008-05-20 Microsoft Corporation Phone application state management mechanism
FI110835B (en) * 2000-07-11 2003-03-31 Radiolinja Ab A method of providing a service number call to a mobile subscriber at a predetermined rate
FI110836B (en) * 2000-07-11 2003-03-31 Radiolinja Ab A method for providing a call connection service to a mobile subscriber
FI20001650A (en) * 2000-07-11 2002-01-12 Helsingin Puhelin Oyj Procedure for offering telephone connection service to a mobile phone subscriber
US6711586B1 (en) 2000-07-17 2004-03-23 William Mitchell Wells Methods and systems for providing information based on similarity
US20020032730A1 (en) * 2000-09-11 2002-03-14 Rami Amit System and method for correlating data sessions
GB0023834D0 (en) * 2000-09-28 2000-11-08 Digicharm Ltd Variable automated response system
US6842512B2 (en) * 2000-11-14 2005-01-11 Fuji Xerox Co., Ltd. Systems and methods for managing electronic communications
JP2002196769A (en) * 2000-12-22 2002-07-12 Nec Corp Music title determination system
US7167551B2 (en) 2001-12-12 2007-01-23 International Business Machines Corporation Intermediary device based callee identification
US7003466B2 (en) * 2001-12-12 2006-02-21 International Business Machines Corporation Destination device initiated caller identification
US9088645B2 (en) 2001-12-12 2015-07-21 International Business Machines Corporation Intermediary device initiated caller identification
US7103172B2 (en) * 2001-12-12 2006-09-05 International Business Machines Corporation Managing caller profiles across multiple hold queues according to authenticated caller identifiers
US7245716B2 (en) 2001-12-12 2007-07-17 International Business Machines Corporation Controlling hold queue position adjustment
US7443970B2 (en) 2001-12-17 2008-10-28 International Business Machines Corporation Logging calls according to call context
US7184526B1 (en) * 2002-09-18 2007-02-27 Sprint Communications Company L.P. Telephone-based selection, ordering, and billing of digital content delivered via a network
US7221753B2 (en) * 2003-03-04 2007-05-22 Verizon Business Global Llc Method and system for providing network interactive voice response with intelligent call routing integration
US7119716B2 (en) 2003-05-28 2006-10-10 Legalview Assets, Limited Response systems and methods for notification systems for modifying future notifications
US7561069B2 (en) 2003-11-12 2009-07-14 Legalview Assets, Limited Notification systems and methods enabling a response to change particulars of delivery or pickup
JP2005286672A (en) * 2004-03-30 2005-10-13 Vodafone Kk Automatic voice reply method and automatic voice reply system, and telephone set for configuring this system
US7792258B1 (en) * 2005-03-22 2010-09-07 American Airlines, Inc. Customer menu
CN101520784B (en) * 2008-02-29 2011-09-28 富士通株式会社 Information issuing system and information issuing method

Family Cites Families (26)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5218631A (en) * 1985-07-10 1993-06-08 First Data Resources Inc. Telephonic-interface game control system
US5259023A (en) * 1985-07-10 1993-11-02 First Data Resources Inc. Telephonic-interface statistical analysis system
US4734931A (en) * 1986-03-21 1988-03-29 American Telephone And Telegraph Company And At&T Information Systems Inc. Integrated calling directory
US4811382A (en) * 1986-09-05 1989-03-07 Sleevi Neil F Method and apparatus for applying messages in a telecommunications network
US4850007A (en) * 1987-06-25 1989-07-18 American Telephone And Telegraph Company Telephone toll service with advertising
US4979206A (en) * 1987-07-10 1990-12-18 At&T Bell Laboratories Directory assistance systems
US4942598A (en) * 1988-03-04 1990-07-17 Motorola, Inc. Telephone answering machine in paging systems with automatic number identification based message operations
US4896346A (en) * 1988-11-21 1990-01-23 American Telephone And Telegraph Company, At&T Bell Laboratories Password controlled switching system
US5181238A (en) * 1989-05-31 1993-01-19 At&T Bell Laboratories Authenticated communications access service
US5163084A (en) * 1989-08-11 1992-11-10 Korea Telecommunication Authority Voice information service system and method utilizing approximately matched input character string and key word
US4996704A (en) * 1989-09-29 1991-02-26 At&T Bell Laboratories Electronic messaging systems with additional message storage capability
US5222120A (en) * 1990-04-23 1993-06-22 Mci Communications Corporation Long distance telephone switching system with enhanced subscriber services
US5164981A (en) * 1990-06-04 1992-11-17 Davox Voice response system with automated data transfer
US5219689A (en) * 1990-08-13 1993-06-15 Mitsubishi Paper Mills Limited Electrophotographic photoreceptor comprising azo compound
JP3028491B2 (en) * 1990-09-11 2000-04-04 松下電器産業株式会社 Voice storage device
US5204894A (en) * 1990-11-09 1993-04-20 Bell Atlantic Network Services, Inc. Personal electronic directory
US5187710A (en) * 1990-12-19 1993-02-16 At&T Bell Laboratories Method and apparatus for the billing of value-added communications calls
US5274695A (en) * 1991-01-11 1993-12-28 U.S. Sprint Communications Company Limited Partnership System for verifying the identity of a caller in a telecommunications network
US5369685A (en) * 1991-03-07 1994-11-29 Sprint Communications Company L.P. Voice-activated telephone directory and call placement system
US5208848A (en) * 1991-08-26 1993-05-04 At&T Bell Laboratories Telecommunications call processing
US5206899A (en) * 1991-09-05 1993-04-27 At&T Bell Laboratories Arrangement for outbound telecommunications
US5311572A (en) * 1991-10-03 1994-05-10 At&T Bell Laboratories Cooperative databases call processing system
JP3064627B2 (en) * 1992-01-28 2000-07-12 富士通株式会社 Service control device
US5278897A (en) * 1992-03-09 1994-01-11 Rolm Company Smart internodal transfer for subscriber access in multinode voice messaging systems
US5205899A (en) * 1992-06-04 1993-04-27 Gloucester Engineering Co., Inc. Thermal expansion compensated hot knife
JP2908162B2 (en) * 1993-02-24 1999-06-21 日本電気通信システム株式会社 Incoming call display method and Incoming call display method

Also Published As

Publication number Publication date
DE69429955T2 (en) 2002-08-14
CN1110032A (en) 1995-10-11
DE69429955D1 (en) 2002-04-04
JP3357199B2 (en) 2002-12-16
EP0643541A2 (en) 1995-03-15
EP0643541B1 (en) 2002-02-27
CN1081863C (en) 2002-03-27
US5694459A (en) 1997-12-02
JPH07203081A (en) 1995-08-04
EP0643541A3 (en) 1996-02-07
CA2128306C (en) 1998-12-15

Similar Documents

Publication Publication Date Title
CA2128306A1 (en) Personalized Information Service System
CA2128388A1 (en) Telephone Information Service System Using Digital and Out-of-Band Signaling
CA2204132A1 (en) A network-based telephone system providing coordinated voice and data delivery
DE69635453C5 (en) MOBILE COMMUNICATION SYSTEM AND METHOD FOR CREATING A DATA TRANSFER
AU5916696A (en) Method and system for setting up a speech connection in different networks
US5661785A (en) Flexible telecommunications line interface
CA2208415A1 (en) Unstructured supplementary service data from a home location register to an external node
FI930322A0 (en) Method, base station of a radiotelephone system and a radiotelephone exchange for sharing speeches for establishing group calls between subscribers located in the service area of several exchanges
AU6139096A (en) Device and method for cleaning telephone number list
TW347629B (en) Method for called party control of telecommunications network services
CA2071856A1 (en) Anonymous interactive telephone system having direct connect feature
CA2078439A1 (en) Apparatus and method for directing calls to mobile telephone subscribers
CA2230712A1 (en) Method and an arrangement for setting up a data call, and an adapter equipment
CA2112060A1 (en) Apparatus and Method for Providing Services Prior to Call Completion in a Telecommunication System
EP0877501A3 (en) Method and apparatus for network transmission capacity enhancement for the telephone circuit switched network
MY117901A (en) Method and system for processing telephone calls involving two digital wireless subscriber units that avoids double vocoding.
EP0361822A3 (en) Automatic telecommunications system
SE9404285D0 (en) Process and apparatus of telecommunication systems
ATE308199T1 (en) CONNECTION SETUP METHOD AS WELL AS EXCHANGE, SERVICE COMPUTER AND COMMUNICATION NETWORK
WO1997050225A3 (en) A system and a method to provide an audio calling name service implemented through an advanced intelligent network
CA2022320A1 (en) Dynamic circuit identifier
WO1999011030A1 (en) Intelligent, high-speed switching matrix
TW357521B (en) Data transfer system and method for distributed digital cross-connect system
MY121654A (en) System and method for providing services to subscriber stations connected to an access network
MY119784A (en) Device and method establish communication.

Legal Events

Date Code Title Description
EEER Examination request
MKLA Lapsed