CA2191505A1 - Universal Connection Point for Resources and Communication - Google Patents

Universal Connection Point for Resources and Communication

Info

Publication number
CA2191505A1
CA2191505A1 CA2191505A CA2191505A CA2191505A1 CA 2191505 A1 CA2191505 A1 CA 2191505A1 CA 2191505 A CA2191505 A CA 2191505A CA 2191505 A CA2191505 A CA 2191505A CA 2191505 A1 CA2191505 A1 CA 2191505A1
Authority
CA
Canada
Prior art keywords
entity
communication
resources
connection point
universal connection
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA2191505A
Other languages
French (fr)
Other versions
CA2191505C (en
Inventor
Mark Alan Jones
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
AT&T Corp
Original Assignee
AT&T IPM Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by AT&T IPM Corp filed Critical AT&T IPM Corp
Publication of CA2191505A1 publication Critical patent/CA2191505A1/en
Application granted granted Critical
Publication of CA2191505C publication Critical patent/CA2191505C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5307Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording messages comprising any combination of audio and non-audio components
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L61/00Network arrangements, protocols or services for addressing or naming
    • H04L61/45Network directories; Name-to-address mapping
    • H04L61/4547Network directories; Name-to-address mapping for personal communications, i.e. using a personal identifier
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L61/00Network arrangements, protocols or services for addressing or naming
    • H04L61/45Network directories; Name-to-address mapping
    • H04L61/4594Address books, i.e. directories containing contact information about correspondents
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/487Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931Directory assistance systems
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/06Message adaptation to terminal or network requirements
    • H04L51/066Format adaptation, e.g. format conversion or compression
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2201/00Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/60Medium conversion
    • YGENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10STECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S707/00Data processing: database and file management or data structures
    • Y10S707/99931Database or file accessing
    • Y10S707/99933Query processing, i.e. searching
    • Y10S707/99936Pattern matching access

Abstract

A communication network system provides a network presence for an entity, the network presence being identified by handle information relating to the entity, the handle information being unrelated to a physical endpoint. Attributes of the entity are associated with the handle information. The handle is a source of vendor services to the entity, and may be a source of services from the entity to others.
CA002191505A 1995-12-29 1996-11-28 Universal connection point for resources and communication Expired - Fee Related CA2191505C (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US08/580,670 US5826039A (en) 1995-12-29 1995-12-29 Universal connection point for resources and communication unrelated to a physical endpoint
US580,670 1995-12-29

Publications (2)

Publication Number Publication Date
CA2191505A1 true CA2191505A1 (en) 1997-06-30
CA2191505C CA2191505C (en) 2000-08-08

Family

ID=24322048

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002191505A Expired - Fee Related CA2191505C (en) 1995-12-29 1996-11-28 Universal connection point for resources and communication

Country Status (2)

Country Link
US (1) US5826039A (en)
CA (1) CA2191505C (en)

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WO2000011832A1 (en) * 1998-08-21 2000-03-02 Visto Corporation System and method for enabling secure access to services in a computer network
US6131116A (en) * 1996-12-13 2000-10-10 Visto Corporation System and method for globally accessing computer services
US6233341B1 (en) 1998-05-19 2001-05-15 Visto Corporation System and method for installing and using a temporary certificate at a remote site
US6766454B1 (en) 1997-04-08 2004-07-20 Visto Corporation System and method for using an authentication applet to identify and authenticate a user in a computer network
US7373517B1 (en) 1999-08-19 2008-05-13 Visto Corporation System and method for encrypting and decrypting files

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US20060195595A1 (en) 2003-12-19 2006-08-31 Mendez Daniel J System and method for globally and securely accessing unified information in a computer network
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US20010031454A1 (en) * 1997-05-30 2001-10-18 Alex Mintz Multi-functional communication and aggregation platform
US6157954A (en) * 1997-09-29 2000-12-05 Ericsson Inc. Communication control device including business card database with associated business card agents for controlling communicated electronic mail between user and card provider
US8489860B1 (en) * 1997-12-22 2013-07-16 Texas Instruments Incorporated Mobile electronic device having a host processor system capable of dynamically canging tasks performed by a coprocessor in the device
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US8346626B2 (en) * 1999-05-07 2013-01-01 Robertson Steven C System and method for providing electronic multi-merchant gift registry services over a distributed network
US6609106B1 (en) * 1999-05-07 2003-08-19 Steven C. Robertson System and method for providing electronic multi-merchant gift registry services over a distributed network
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US6842447B1 (en) * 1999-06-14 2005-01-11 Mci, Inc. Internet protocol transport of PSTN-to-PSTN telephony services
US9607041B2 (en) * 1999-07-15 2017-03-28 Gula Consulting Limited Liability Company System and method for efficiently accessing internet resources
US7272637B1 (en) * 1999-07-15 2007-09-18 Himmelstein Richard B Communication system and method for efficiently accessing internet resources
DE60008023T2 (en) * 1999-07-15 2004-09-02 Richard B. Himmelstein COMMUNICATION DEVICE FOR EFFICIENT ACCESS TO DATA FROM THE INTERNET
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US7860114B1 (en) 1999-11-08 2010-12-28 Verizon Business Global Llc Method and system for dynamic gateway selection in an IP telephony network
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US8743892B2 (en) * 1999-11-08 2014-06-03 Verizon Business Global Llc Method and system for dynamic gateway selection in an IP telephony network
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US6999941B1 (en) * 2000-07-11 2006-02-14 Amazon.Com, Inc. Providing gift clustering functionality to assist a user in ordering multiple items for a recipient
US20020116461A1 (en) * 2001-02-05 2002-08-22 Athanassios Diacakis Presence and availability management system
US7379543B2 (en) * 2001-03-09 2008-05-27 Ayman, Llc. Universal point of contact identifier system and method
US7698433B2 (en) * 2001-03-20 2010-04-13 Verizon Business Global Llc User aliases in communication system
EP2211520A3 (en) 2002-02-14 2010-11-10 Avaya Inc. Presence and availability tracking
US7206388B2 (en) * 2002-03-18 2007-04-17 Openwave Systems Inc. System and method for providing voice-activated presence information
US7568151B2 (en) * 2002-06-27 2009-07-28 Microsoft Corporation Notification of activity around documents
GB0218713D0 (en) 2002-08-12 2002-09-18 Mitel Knowledge Corp Architecture and Implementation for control of context aware call processing with local feature definition
GB0218707D0 (en) * 2002-08-12 2002-09-18 Mitel Knowledge Corp Role-based presence enabled service for communication system
US7023980B2 (en) 2002-12-04 2006-04-04 Avaya Technology Corp. Outbound dialing decision criteria based
US7474741B2 (en) 2003-01-20 2009-01-06 Avaya Inc. Messaging advise in presence-aware networks
US8094804B2 (en) 2003-09-26 2012-01-10 Avaya Inc. Method and apparatus for assessing the status of work waiting for service
US9398152B2 (en) 2004-02-25 2016-07-19 Avaya Inc. Using business rules for determining presence
US8000989B1 (en) 2004-03-31 2011-08-16 Avaya Inc. Using true value in routing work items to resources
US7953859B1 (en) 2004-03-31 2011-05-31 Avaya Inc. Data model of participation in multi-channel and multi-party contacts
US7734032B1 (en) 2004-03-31 2010-06-08 Avaya Inc. Contact center and method for tracking and acting on one and done customer contacts
US20050276407A1 (en) * 2004-06-09 2005-12-15 Avaya Technology Corp. Telephony device ring determination by scheduler
US7769154B1 (en) 2004-06-09 2010-08-03 Avaya Inc. Aggregated perceived presence
US7983148B1 (en) 2004-07-12 2011-07-19 Avaya Inc. Disaster recovery via alternative terminals and partitioned networks
US7996471B2 (en) * 2004-07-13 2011-08-09 At&T Intellectual Property I, L.P. Electronic message distribution system
US8738412B2 (en) 2004-07-13 2014-05-27 Avaya Inc. Method and apparatus for supporting individualized selection rules for resource allocation
US7949121B1 (en) 2004-09-27 2011-05-24 Avaya Inc. Method and apparatus for the simultaneous delivery of multiple contacts to an agent
US8234141B1 (en) 2004-09-27 2012-07-31 Avaya Inc. Dynamic work assignment strategies based on multiple aspects of agent proficiency
US7567653B1 (en) 2005-03-22 2009-07-28 Avaya Inc. Method by which call centers can vector inbound TTY calls automatically to TTY-enabled resources
US7809127B2 (en) 2005-05-26 2010-10-05 Avaya Inc. Method for discovering problem agent behaviors
US7779042B1 (en) 2005-08-08 2010-08-17 Avaya Inc. Deferred control of surrogate key generation in a distributed processing architecture
US7822587B1 (en) 2005-10-03 2010-10-26 Avaya Inc. Hybrid database architecture for both maintaining and relaxing type 2 data entity behavior
US7752230B2 (en) 2005-10-06 2010-07-06 Avaya Inc. Data extensibility using external database tables
US7787609B1 (en) 2005-10-06 2010-08-31 Avaya Inc. Prioritized service delivery based on presence and availability of interruptible enterprise resources with skills
US20070124385A1 (en) * 2005-11-18 2007-05-31 Denny Michael S Preference-based content distribution service
US8737173B2 (en) 2006-02-24 2014-05-27 Avaya Inc. Date and time dimensions for contact center reporting in arbitrary international time zones
US8842818B2 (en) * 2006-06-30 2014-09-23 Avaya Inc. IP telephony architecture including information storage and retrieval system to track fluency
US7936867B1 (en) 2006-08-15 2011-05-03 Avaya Inc. Multi-service request within a contact center
US8391463B1 (en) 2006-09-01 2013-03-05 Avaya Inc. Method and apparatus for identifying related contacts
US8811597B1 (en) 2006-09-07 2014-08-19 Avaya Inc. Contact center performance prediction
US8938063B1 (en) 2006-09-07 2015-01-20 Avaya Inc. Contact center service monitoring and correcting
US7573996B1 (en) 2006-10-03 2009-08-11 Avaya Inc. Presence based callback
US7650384B2 (en) * 2006-11-17 2010-01-19 Microsoft Corporation Maintaining real-time conversations over unreliable connections
US8150003B1 (en) 2007-01-23 2012-04-03 Avaya Inc. Caller initiated undivert from voicemail
US10671600B1 (en) 2007-07-24 2020-06-02 Avaya Inc. Communications-enabled dynamic social network routing utilizing presence
US8504534B1 (en) 2007-09-26 2013-08-06 Avaya Inc. Database structures and administration techniques for generalized localization of database items
US8856182B2 (en) 2008-01-25 2014-10-07 Avaya Inc. Report database dependency tracing through business intelligence metadata
US8301581B2 (en) 2009-09-24 2012-10-30 Avaya Inc. Group compositing algorithms for presence
US8565386B2 (en) 2009-09-29 2013-10-22 Avaya Inc. Automatic configuration of soft phones that are usable in conjunction with special-purpose endpoints
US9516069B2 (en) 2009-11-17 2016-12-06 Avaya Inc. Packet headers as a trigger for automatic activation of special-purpose softphone applications
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Cited By (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6131116A (en) * 1996-12-13 2000-10-10 Visto Corporation System and method for globally accessing computer services
US6766454B1 (en) 1997-04-08 2004-07-20 Visto Corporation System and method for using an authentication applet to identify and authenticate a user in a computer network
US6233341B1 (en) 1998-05-19 2001-05-15 Visto Corporation System and method for installing and using a temporary certificate at a remote site
WO2000011832A1 (en) * 1998-08-21 2000-03-02 Visto Corporation System and method for enabling secure access to services in a computer network
EA003374B1 (en) * 1998-08-21 2003-04-24 Висто Корпорейшн System and method for enabling secure access to services in a computer network
US7373517B1 (en) 1999-08-19 2008-05-13 Visto Corporation System and method for encrypting and decrypting files

Also Published As

Publication number Publication date
US5826039A (en) 1998-10-20
CA2191505C (en) 2000-08-08

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Legal Events

Date Code Title Description
EEER Examination request
MKLA Lapsed