CA2201298A1 - A network based knowledgeable assistant - Google Patents

A network based knowledgeable assistant

Info

Publication number
CA2201298A1
CA2201298A1 CA002201298A CA2201298A CA2201298A1 CA 2201298 A1 CA2201298 A1 CA 2201298A1 CA 002201298 A CA002201298 A CA 002201298A CA 2201298 A CA2201298 A CA 2201298A CA 2201298 A1 CA2201298 A1 CA 2201298A1
Authority
CA
Canada
Prior art keywords
subscriber
assistant
receiving
command
response
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002201298A
Other languages
French (fr)
Other versions
CA2201298C (en
Inventor
Richard A. Miner
William J. Warner
Anthony M. Lovell
Eric R. Shienbrood
Keith Gabryelski
Kenneth C.R.C. Arnold
Nicholas C. D'arbeloff
Kee Hinckley
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Orange SA
Original Assignee
Richard A. Miner
William J. Warner
Anthony M. Lovell
Eric R. Shienbrood
Keith Gabryelski
Kenneth C.R.C. Arnold
Nicholas C. D'arbeloff
Kee Hinckley
Wildfire Communications, Inc.
Orange S.A.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Richard A. Miner, William J. Warner, Anthony M. Lovell, Eric R. Shienbrood, Keith Gabryelski, Kenneth C.R.C. Arnold, Nicholas C. D'arbeloff, Kee Hinckley, Wildfire Communications, Inc., Orange S.A. filed Critical Richard A. Miner
Publication of CA2201298A1 publication Critical patent/CA2201298A1/en
Application granted granted Critical
Publication of CA2201298C publication Critical patent/CA2201298C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/432—Arrangements for calling a subscriber at a specific time, e.g. morning call service
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/527—Centralised call answering arrangements not requiring operator intervention
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2011—Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42204—Arrangements at the exchange for service or number selection by voice
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323—PBX's with CTI arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5108—Secretarial services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53308—Message originator indirectly connected to the message centre, e.g. after detection of busy or absent state of a called party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53366—Message disposing or creating aspects
    • H04M3/53383—Message registering commands or announcements; Greetings
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities

Abstract

Methods implemented by a computer-based electronic assistant (60) include receiving and managing incoming calls to a subscriber.
Methods include receiving and incoming call to the subscriber, establishing connection between assistant (60) and subscriber, linking the caller and subscriber in response to receiving a call accept command, and switching the assistant (60) to a background mode. The assistant (60) monitors the subscriber for a summoning command while in the background mode and in response to receiving a summoning command, switches the assistant into a foreground mode which enables the subscriber to initiate conferencing features.
Other methods include providing an electronic reminder service to the subscriber via use of personal locator and multimedia communication type determination, identification of a third party caller to subscriber while in an established connection, and providing multiple media type interaction capabilities.
CA002201298A 1994-09-30 1995-09-13 A network based knowledgeable assistant Expired - Fee Related CA2201298C (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US08/316,635 1994-09-30
US08/316,635 US5652789A (en) 1994-09-30 1994-09-30 Network based knowledgeable assistant
PCT/US1995/011737 WO1996011542A2 (en) 1994-09-30 1995-09-13 A network based knowledgeable assistant

Publications (2)

Publication Number Publication Date
CA2201298A1 true CA2201298A1 (en) 1996-04-18
CA2201298C CA2201298C (en) 2006-05-02

Family

ID=23229941

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002201298A Expired - Fee Related CA2201298C (en) 1994-09-30 1995-09-13 A network based knowledgeable assistant

Country Status (6)

Country Link
US (2) US5652789A (en)
EP (2) EP0788704B1 (en)
JP (2) JPH10509847A (en)
CA (1) CA2201298C (en)
DE (1) DE69531160T2 (en)
WO (1) WO1996011542A2 (en)

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WO1996011542A3 (en) 1996-06-13
JP4036879B2 (en) 2008-01-23

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