CA2244075A1 - Intelligent call redirection - Google Patents

Intelligent call redirection

Info

Publication number
CA2244075A1
CA2244075A1 CA002244075A CA2244075A CA2244075A1 CA 2244075 A1 CA2244075 A1 CA 2244075A1 CA 002244075 A CA002244075 A CA 002244075A CA 2244075 A CA2244075 A CA 2244075A CA 2244075 A1 CA2244075 A1 CA 2244075A1
Authority
CA
Canada
Prior art keywords
esp
calling
station
calling party
call processing
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002244075A
Other languages
French (fr)
Other versions
CA2244075C (en
Inventor
Jane E. Cockrell
Marius J. Gudelis
Barry S. Seip
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
AT&T Corp
Original Assignee
At&T Corp.
Jane E. Cockrell
Marius J. Gudelis
Barry S. Seip
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by At&T Corp., Jane E. Cockrell, Marius J. Gudelis, Barry S. Seip filed Critical At&T Corp.
Publication of CA2244075A1 publication Critical patent/CA2244075A1/en
Application granted granted Critical
Publication of CA2244075C publication Critical patent/CA2244075C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/4228—Systems providing special services or facilities to subscribers in networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H04Q3/0045—Provisions for intelligent networking involving hybrid, i.e. a mixture of public and private, or multi-vendor systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/72—Finding out and indicating number of calling subscriber

Abstract

An intelligent method is disclosed for handling call redirection to an external service provider (ESP) for subsequent call processing. The method uses a network database (30) that contains information regarding calling/called party stations. The database is accessed to determine if an offering of subsequent call processing should be made and how it should be offered. In an exemplary method of handling call redirection, the database is queried to determine whether the calling party station (5) has pre-selected an ESP for subsequent call processing. In the event that the calling party station has pre-selected an ESP, the call is automatically redirected to the pre-selected ESP; no caller input is required. If, however, the calling party station has not pre-selected an ESP, an announcement is played to the calling party offering a menu of available ESPs. To accept the offer, the caller must explicitly respond to the offer using, e.g., DTMF signalling. The call is then redirected on a per-call basis in accordance with the calling party's selection. In addition to storing a calling station's pre-selected ESP, the database can also be used to store other calling and called party station-specific data regarding subsequent call processing, such as a specific condition for redirection (e.g., the number of rings constituting a ring-no-answer trigger condition) or whether the subsequent call processing should be disabled on calls from the calling party station to the called party station (10).
CA002244075A 1996-12-06 1997-12-05 Intelligent call redirection Expired - Fee Related CA2244075C (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US3148696P 1996-12-06 1996-12-06
US60/031,486 1996-12-06
PCT/US1997/021533 WO1998025394A1 (en) 1996-12-06 1997-12-05 Intelligent call redirection

Publications (2)

Publication Number Publication Date
CA2244075A1 true CA2244075A1 (en) 1998-06-11
CA2244075C CA2244075C (en) 2001-08-14

Family

ID=21859724

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002244075A Expired - Fee Related CA2244075C (en) 1996-12-06 1997-12-05 Intelligent call redirection

Country Status (4)

Country Link
US (1) US6272215B1 (en)
EP (1) EP0885516A1 (en)
CA (1) CA2244075C (en)
WO (1) WO1998025394A1 (en)

Families Citing this family (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7657019B2 (en) * 2002-07-19 2010-02-02 Tortel Usa, Llc System for and method of hairpinning a remote PBX or KTS or gateway phone call to a local call
US9001988B1 (en) * 2002-09-19 2015-04-07 Verizon Patent And Licensing Inc. Optional services provisioning systems and methods
US7533126B2 (en) * 2003-05-05 2009-05-12 Cisco Technology, Inc. Managing contacts in a communication network
US7616741B2 (en) * 2004-02-06 2009-11-10 At&T Intellectual Property I, L.P. System and method for facilitating a custom ring in connection with a call
US20050180390A1 (en) * 2004-02-18 2005-08-18 Ronald Baruzzi Method to provide cost-effective migration of call handling from a legacy network to a new network
US8295461B1 (en) * 2005-10-31 2012-10-23 At&T Intellectual Property Ii, L.P. Method and apparatus for re-originating calls
DE102006014921A1 (en) * 2006-03-30 2007-10-18 Siemens Ag Lawful interception method for call forwarding in a packet-oriented telecommunications network
US8606926B2 (en) * 2006-06-14 2013-12-10 Opendns, Inc. Recursive DNS nameserver
US10367855B2 (en) * 2015-01-27 2019-07-30 Tevnos LLC Switch controller for separating multiple portions of call

Family Cites Families (21)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4766604A (en) 1986-11-07 1988-08-23 Messagephone, Inc. Method for receiving and delivering voice messages
US4825460A (en) 1988-06-22 1989-04-25 Messagephone, Inc. Line interface unit for caller-controlled receipt and delivery of voice messages
US5036533A (en) 1989-04-24 1991-07-30 Messager Partners System for providing automatic voice messaging in a digital network environment
US5381465A (en) * 1988-06-22 1995-01-10 Messager Partners System for providing automatic voice messaging in a digital network environment
US4901341A (en) 1988-06-22 1990-02-13 Messager Partners Method and apparatus for caller-controlled receipt and delivery of voice messages
US4935954A (en) * 1988-12-28 1990-06-19 At&T Company Automated message retrieval system
US5017917A (en) * 1988-12-30 1991-05-21 At&T Bell Laboratories Restriction of communication service accessibility among subscriber communities
US5163080A (en) * 1989-02-22 1992-11-10 Amvox, Inc. Voice messaging
US4933967A (en) * 1989-06-01 1990-06-12 At&T Company Automatically-effected move of a subscriber between electronic message service systems in a network
US4972461A (en) * 1989-09-20 1990-11-20 At&T Bell Laboratories Call message delivery system and method
US5134647A (en) * 1990-03-19 1992-07-28 Messager Partners Automatic voice/data messaging enhancements
US5131024A (en) * 1990-05-16 1992-07-14 Messager Partners Method and apparatus for providing proactive call services following call completion
US5153907A (en) * 1991-12-12 1992-10-06 Messager Partners, Inc. Telephone system gateway interface
US5483582A (en) * 1991-12-12 1996-01-09 Messager Partners Applications platform for a telephone system gateway interface
US5418844A (en) * 1992-04-17 1995-05-23 Bell Atlantic Network Services, Inc. Automatic access to information service providers
CA2110352C (en) * 1993-02-26 1998-02-24 Bruce Merrill Bales Calling terminal controlled call coverage
US5473679A (en) * 1993-12-09 1995-12-05 At&T Corp. Signaling system for broadband communications networks
US5606595A (en) * 1994-08-19 1997-02-25 Lucent Technologies Inc. Equal access to inter-exchange carriers in a mobile wireless packet data communication system
US5570417A (en) * 1995-03-28 1996-10-29 Lucent Technologies Inc. System for automatically providing customer access to alternative telephony service providers
US5583564A (en) 1995-04-24 1996-12-10 Lucent Technologies Inc. Intelligent call forwarding with videophone display of forwarding destination
US5566235A (en) * 1995-10-05 1996-10-15 Bell Atlantic Network Services, Inc. Customer controlled service mediation management

Also Published As

Publication number Publication date
CA2244075C (en) 2001-08-14
EP0885516A1 (en) 1998-12-23
WO1998025394A1 (en) 1998-06-11
US6272215B1 (en) 2001-08-07

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Legal Events

Date Code Title Description
EEER Examination request
MKLA Lapsed

Effective date: 20121205