CA2281924A1 - An electronic voice mail message handling system - Google Patents

An electronic voice mail message handling system Download PDF

Info

Publication number
CA2281924A1
CA2281924A1 CA002281924A CA2281924A CA2281924A1 CA 2281924 A1 CA2281924 A1 CA 2281924A1 CA 002281924 A CA002281924 A CA 002281924A CA 2281924 A CA2281924 A CA 2281924A CA 2281924 A1 CA2281924 A1 CA 2281924A1
Authority
CA
Canada
Prior art keywords
handling system
party
mail message
voice mail
message handling
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002281924A
Other languages
French (fr)
Other versions
CA2281924C (en
Inventor
Richard A. Miner
David M. Pelland
William J. Warner
Nancy Benovich Gilby
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Orange SA
Original Assignee
Wildfire Communications, Inc.
Richard A. Miner
David M. Pelland
William J. Warner
Nancy Benovich Gilby
Orange S.A.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Wildfire Communications, Inc., Richard A. Miner, David M. Pelland, William J. Warner, Nancy Benovich Gilby, Orange S.A. filed Critical Wildfire Communications, Inc.
Publication of CA2281924A1 publication Critical patent/CA2281924A1/en
Application granted granted Critical
Publication of CA2281924C publication Critical patent/CA2281924C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/527—Centralised call answering arrangements not requiring operator intervention
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M9/00—Arrangements for interconnection not involving centralised switching
    • H04M9/02—Arrangements for interconnection not involving centralised switching involving a common line for all parties
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
    • H04M3/382—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using authorisation codes or passwords
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42204—Arrangements at the exchange for service or number selection by voice
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53333—Message receiving aspects
    • H04M3/53341—Message reply
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53333—Message receiving aspects
    • H04M3/53358—Message preview
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53366—Message disposing or creating aspects
    • H04M3/53375—Message broadcasting
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53366—Message disposing or creating aspects
    • H04M3/53383—Message registering commands or announcements; Greetings

Abstract

A virtual intercom method implemented by a computer-based electronic assistant (110) and including the steps of receiving a voice command from a first party (200), wherein the voice command identifies a user selectable one of a plurality of subscriber parties; responding to the voice command by generating a greeting to the first party, wherein the greeting is an audio recording in the voice of the identified subscriber (216); receiving a message generated by the first party for the identified subscriber (218); and storing the received message for later playback to the identified subscriber.
CA002281924A 1997-02-24 1998-02-23 An electronic voice mail message handling system Expired - Fee Related CA2281924C (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US08/804,548 US6021181A (en) 1997-02-24 1997-02-24 Electronic voice mail message handling system
US08/804,548 1997-02-24
PCT/US1998/003481 WO1998037678A2 (en) 1997-02-24 1998-02-23 An electronic voice mail message handling system

Publications (2)

Publication Number Publication Date
CA2281924A1 true CA2281924A1 (en) 1998-08-27
CA2281924C CA2281924C (en) 2007-11-06

Family

ID=25189236

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002281924A Expired - Fee Related CA2281924C (en) 1997-02-24 1998-02-23 An electronic voice mail message handling system

Country Status (6)

Country Link
US (1) US6021181A (en)
EP (1) EP0962091B1 (en)
JP (1) JP2001516527A (en)
CA (1) CA2281924C (en)
DE (1) DE69836725T2 (en)
WO (1) WO1998037678A2 (en)

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Also Published As

Publication number Publication date
CA2281924C (en) 2007-11-06
WO1998037678A3 (en) 1998-10-29
US6021181A (en) 2000-02-01
WO1998037678A2 (en) 1998-08-27
JP2001516527A (en) 2001-09-25
EP0962091A2 (en) 1999-12-08
EP0962091B1 (en) 2006-12-27
DE69836725D1 (en) 2007-02-08
DE69836725T2 (en) 2007-10-04
EP0962091A4 (en) 2002-06-05

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Effective date: 20180223