CA2305322A1 - Method for customizing and managing information in a voice mail system to facilitate call handling - Google Patents

Method for customizing and managing information in a voice mail system to facilitate call handling Download PDF

Info

Publication number
CA2305322A1
CA2305322A1 CA002305322A CA2305322A CA2305322A1 CA 2305322 A1 CA2305322 A1 CA 2305322A1 CA 002305322 A CA002305322 A CA 002305322A CA 2305322 A CA2305322 A CA 2305322A CA 2305322 A1 CA2305322 A1 CA 2305322A1
Authority
CA
Canada
Prior art keywords
information
voice mail
mail system
address book
call handling
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002305322A
Other languages
French (fr)
Other versions
CA2305322C (en
Inventor
William D. Castagna
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Unisys PulsePoint Communications
Original Assignee
Pulsepoint Communications
William D. Castagna
Unisys Pulsepoint Communications
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Pulsepoint Communications, William D. Castagna, Unisys Pulsepoint Communications filed Critical Pulsepoint Communications
Publication of CA2305322A1 publication Critical patent/CA2305322A1/en
Application granted granted Critical
Publication of CA2305322C publication Critical patent/CA2305322C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/527—Centralised call answering arrangements not requiring operator intervention
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42204—Arrangements at the exchange for service or number selection by voice
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5307—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording messages comprising any combination of audio and non-audio components
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53366—Message disposing or creating aspects
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2218—Call detail recording
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42042—Notifying the called party of information on the calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53366—Message disposing or creating aspects
    • H04M3/53383—Message registering commands or announcements; Greetings
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53366—Message disposing or creating aspects
    • H04M3/53383—Message registering commands or announcements; Greetings
    • H04M3/53391—Message registering commands or announcements; Greetings dependent on calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/72—Finding out and indicating number of calling subscriber

Abstract

A method and system for organizing and managing information to be used by a voice mail system to facilitate call handling based on information contained in an address book having a database with entries corresponding to information about callers and a user interface. The method comprising the steps of automatically or manually creating an entry in the address book associated with the information about a caller, maintaining the address book based on a set of options provided by the user interface, and managing the voice mail system corresponding to the address book by interacting with the user interface. Calls can be initiated and different calls can be treated differently using the information in the address books.
CA002305322A 1997-10-01 1998-10-01 Method for customizing and managing information in a voice mail system to facilitate call handling Expired - Fee Related CA2305322C (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US6081297P 1997-10-01 1997-10-01
US60/060,812 1997-10-01
PCT/US1998/020517 WO1999017524A1 (en) 1997-10-01 1998-10-01 Method for customizing and managing information in a voice mail system to facilitate call handling

Publications (2)

Publication Number Publication Date
CA2305322A1 true CA2305322A1 (en) 1999-04-08
CA2305322C CA2305322C (en) 2003-09-30

Family

ID=22031910

Family Applications (2)

Application Number Title Priority Date Filing Date
CA002305387A Expired - Fee Related CA2305387C (en) 1997-10-01 1998-10-01 Method for customizing the dialogue of a voice mail system
CA002305322A Expired - Fee Related CA2305322C (en) 1997-10-01 1998-10-01 Method for customizing and managing information in a voice mail system to facilitate call handling

Family Applications Before (1)

Application Number Title Priority Date Filing Date
CA002305387A Expired - Fee Related CA2305387C (en) 1997-10-01 1998-10-01 Method for customizing the dialogue of a voice mail system

Country Status (6)

Country Link
US (1) US6266400B1 (en)
EP (2) EP1020066A1 (en)
JP (2) JP4187926B2 (en)
AU (2) AU9593498A (en)
CA (2) CA2305387C (en)
WO (2) WO1999017525A1 (en)

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Also Published As

Publication number Publication date
AU9593498A (en) 1999-04-23
CA2305387A1 (en) 1999-04-08
EP1020066A1 (en) 2000-07-19
CA2305387C (en) 2005-01-25
WO1999017525A1 (en) 1999-04-08
WO1999017524A1 (en) 1999-04-08
JP2002528930A (en) 2002-09-03
JP4187926B2 (en) 2008-11-26
CA2305322C (en) 2003-09-30
JP2001518757A (en) 2001-10-16
AU9781398A (en) 1999-04-23
US6266400B1 (en) 2001-07-24
EP1020065A1 (en) 2000-07-19

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EEER Examination request
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Effective date: 20131001