CA2329346A1 - Integrated telecommunication collaboration system - Google Patents
Integrated telecommunication collaboration system Download PDFInfo
- Publication number
- CA2329346A1 CA2329346A1 CA002329346A CA2329346A CA2329346A1 CA 2329346 A1 CA2329346 A1 CA 2329346A1 CA 002329346 A CA002329346 A CA 002329346A CA 2329346 A CA2329346 A CA 2329346A CA 2329346 A1 CA2329346 A1 CA 2329346A1
- Authority
- CA
- Canada
- Prior art keywords
- agent
- voice
- data
- communications
- collaboration system
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
- 230000010354 integration Effects 0.000 abstract 2
- 238000004883 computer application Methods 0.000 abstract 1
Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/0016—Arrangements providing connection between exchanges
- H04Q3/0025—Provisions for signalling
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
- H04N7/147—Communication arrangements, e.g. identifying the communication as a video-communication, intermediate storage of the signals
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q11/00—Selecting arrangements for multiplex systems
- H04Q11/04—Selecting arrangements for multiplex systems for time-division multiplexing
- H04Q11/0407—Selecting arrangements for multiplex systems for time-division multiplexing using a stored programme control
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13034—A/D conversion, code compression/expansion
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/1305—Software aspects
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/1307—Call setup
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13093—Personal computer, PC
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13106—Microprocessor, CPU
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13174—Data transmission, file transfer
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13175—Graphical user interface [GUI], WWW interface, visual indication
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/1318—Ringing
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13196—Connection circuit/link/trunk/junction, bridge, router, gateway
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13199—Modem, modulation
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13204—Protocols
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13205—Primary rate access, PRI
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13209—ISDN
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/1322—PBX
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/1324—Conference call
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13248—Multimedia
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13296—Packet switching, X.25, frame relay
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13298—Local loop systems, access network
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/1336—Synchronisation
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13377—Recorded announcement
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13389—LAN, internet
Abstract
An integrated telecommunication collaboration system which allows the close integration of desktop computer applications, data communications, and public switched telephone network voice connections. Client software which implements the invention includes a voice agent (304) for establishing telephone sessions, a data agent (305) for establishing associated data sessions, a communications agent (303) which synchronizes the date and voice agents, and an integration agent (302) which integrates the data and voice communications with a computer operating system, and with various applications. The integrated telecommunication collaboration system controls the establishment of harmonized calls by sending and receiving various requests and status messages to and from a server (704, 708), and another client.
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US09/065,124 | 1998-04-23 | ||
US09/065,124 US6256389B1 (en) | 1998-04-23 | 1998-04-23 | Integrated telecommunication collaboration system |
PCT/US1999/008236 WO1999055099A1 (en) | 1998-04-23 | 1999-04-14 | Integrated telecommunication collaboration system |
Publications (2)
Publication Number | Publication Date |
---|---|
CA2329346A1 true CA2329346A1 (en) | 1999-10-28 |
CA2329346C CA2329346C (en) | 2004-03-30 |
Family
ID=22060493
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CA002329346A Expired - Fee Related CA2329346C (en) | 1998-04-23 | 1999-04-14 | Integrated telecommunication collaboration system |
Country Status (5)
Country | Link |
---|---|
US (1) | US6256389B1 (en) |
EP (1) | EP1074153A1 (en) |
AU (1) | AU3645199A (en) |
CA (1) | CA2329346C (en) |
WO (1) | WO1999055099A1 (en) |
Families Citing this family (39)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
FI116709B (en) * | 1998-06-11 | 2006-01-31 | Ericsson Telefon Ab L M | Network access server control |
US7277424B1 (en) * | 1998-07-21 | 2007-10-02 | Dowling Eric M | Method and apparatus for co-socket telephony |
US6430176B1 (en) * | 1998-11-06 | 2002-08-06 | Nortel Networks Limited | Multimedia channel management through PSTN signaling |
US6778544B1 (en) * | 1998-11-18 | 2004-08-17 | Nortel Networks Limited | Method and system for redirecting calls |
JP3454500B2 (en) * | 1999-06-16 | 2003-10-06 | インターナショナル・ビジネス・マシーンズ・コーポレーション | Information processing method, collaboration server, collaboration system, storage medium for storing information processing program |
US7444407B2 (en) * | 2000-06-29 | 2008-10-28 | Transnexus, Inc. | Intelligent end user devices for clearinghouse services in an internet telephony system |
US6675216B1 (en) | 1999-07-06 | 2004-01-06 | Cisco Technolgy, Inc. | Copy server for collaboration and electronic commerce |
US7388953B2 (en) * | 1999-09-24 | 2008-06-17 | Verizon Business Global Llc | Method and system for providing intelligent network control services in IP telephony |
US6636596B1 (en) * | 1999-09-24 | 2003-10-21 | Worldcom, Inc. | Method of and system for providing intelligent network control services in IP telephony |
US6798753B1 (en) * | 1999-10-14 | 2004-09-28 | International Business Machines Corporation | Automatically establishing conferences from desktop applications over the Internet |
US6748420B1 (en) | 1999-11-23 | 2004-06-08 | Cisco Technology, Inc. | Methods and apparatus for providing shared access to an application |
GB2357659B (en) * | 1999-12-23 | 2003-12-24 | Mitel Corp | Communication system architecture for voice first collaboration |
US6898278B1 (en) * | 2000-05-08 | 2005-05-24 | Li Li | Signaling switch for use in information protocol telephony |
US6975721B1 (en) * | 2000-08-29 | 2005-12-13 | Polycom, Inc. | Global directory service with intelligent dialing |
US7076042B1 (en) * | 2000-09-06 | 2006-07-11 | Cisco Technology, Inc. | Processing a subscriber call in a telecommunications network |
US7299403B1 (en) | 2000-10-11 | 2007-11-20 | Cisco Technology, Inc. | Methods and apparatus for obtaining a state of a browser |
US7054939B2 (en) * | 2001-06-28 | 2006-05-30 | Bellsouth Intellectual Property Corportion | Simultaneous visual and telephonic access to interactive information delivery |
US20040196833A1 (en) * | 2001-08-28 | 2004-10-07 | Udi Dahan | Distributed gateway for combined communication services |
US20030097410A1 (en) * | 2001-10-04 | 2003-05-22 | Atkins R. Travis | Methodology for enabling multi-party collaboration across a data network |
US7469299B2 (en) * | 2001-10-25 | 2008-12-23 | Verizon Business Global Llc | Bridging user agent and a proxy server for supporting network services |
US7274683B2 (en) | 2002-01-07 | 2007-09-25 | Motorola, Inc. | Method and apparatus for a telecommunications network to communicate using an internet protocol |
US7212520B2 (en) * | 2002-02-13 | 2007-05-01 | International Business Machines For Corporation | Net-aware telephone switch |
US7415503B2 (en) * | 2002-07-12 | 2008-08-19 | Honeywell International Inc. | Control interface agent system and method |
US7330483B1 (en) * | 2002-12-19 | 2008-02-12 | At&T Corp. | Session initiation protocol (SIP) message incorporating a multi-purpose internet mail extension (MIME) media type for describing the content and format of information included in the SIP message |
US7532628B2 (en) * | 2002-12-30 | 2009-05-12 | Cisco Technology, Inc. | Composite controller for multimedia sessions |
US6961413B2 (en) * | 2003-02-19 | 2005-11-01 | Sarakas Stephen T | Residential telephone system and method |
US20050055433A1 (en) * | 2003-07-11 | 2005-03-10 | Boban Mathew | System and method for advanced rule creation and management within an integrated virtual workspace |
DE10358021B3 (en) * | 2003-12-11 | 2005-07-28 | Web.De Ag | Setting up two types of communication connections between two users, performing multi-step process to set up either first connection, e.g. telephone connection, or second connection based on computer network, e.g. internet |
US20060031340A1 (en) * | 2004-07-12 | 2006-02-09 | Boban Mathew | Apparatus and method for advanced attachment filtering within an integrated messaging platform |
DE102004047743A1 (en) * | 2004-09-30 | 2006-04-13 | Siemens Ag | Method and terminal for controlling multimedia connections |
US20060126599A1 (en) * | 2004-11-22 | 2006-06-15 | Tarn Liang C | Integrated message system with gateway functions and method for implementing the same |
US20080046435A1 (en) * | 2006-08-18 | 2008-02-21 | Microsoft Corporation | Service discovery and automatic configuration |
CN101651896B (en) * | 2008-08-15 | 2011-12-28 | 中兴通讯股份有限公司 | Method for associating multimedia sessions |
US7979565B2 (en) * | 2008-08-27 | 2011-07-12 | International Business Machines Corporation | System and method to provide a network service |
US8542807B2 (en) * | 2009-02-09 | 2013-09-24 | Applied Minds, Llc | Method and apparatus for establishing a data link based on a pots connection |
US8300783B2 (en) | 2009-02-09 | 2012-10-30 | Applied Minds, Llc | Method and apparatus for establishing data link based on audio connection |
US9183560B2 (en) | 2010-05-28 | 2015-11-10 | Daniel H. Abelow | Reality alternate |
EP3151529B1 (en) | 2015-09-30 | 2019-12-04 | Rebtel Networks AB | System and method for voice call setup |
EP3160118B1 (en) | 2015-10-19 | 2019-12-04 | Rebtel Networks AB | System and method for setting up a group call |
Family Cites Families (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JPH0642692B2 (en) * | 1988-06-27 | 1994-06-01 | 日本ビクター株式会社 | ISDN compound terminal device |
US5371534A (en) | 1992-07-23 | 1994-12-06 | At&T Corp. | ISDN-based system for making a video call |
US5689641A (en) | 1993-10-01 | 1997-11-18 | Vicor, Inc. | Multimedia collaboration system arrangement for routing compressed AV signal through a participant site without decompressing the AV signal |
US5907547A (en) * | 1996-10-24 | 1999-05-25 | At&T Corp | System and method for establishing internet communications links |
EP0921659B1 (en) | 1997-06-18 | 2005-08-17 | Kabushiki Kaisha Toshiba | Multimedia information communication system |
-
1998
- 1998-04-23 US US09/065,124 patent/US6256389B1/en not_active Expired - Lifetime
-
1999
- 1999-04-14 WO PCT/US1999/008236 patent/WO1999055099A1/en not_active Application Discontinuation
- 1999-04-14 AU AU36451/99A patent/AU3645199A/en not_active Abandoned
- 1999-04-14 CA CA002329346A patent/CA2329346C/en not_active Expired - Fee Related
- 1999-04-14 EP EP99918572A patent/EP1074153A1/en not_active Withdrawn
Also Published As
Publication number | Publication date |
---|---|
AU3645199A (en) | 1999-11-08 |
EP1074153A1 (en) | 2001-02-07 |
CA2329346C (en) | 2004-03-30 |
US6256389B1 (en) | 2001-07-03 |
WO1999055099A1 (en) | 1999-10-28 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
EEER | Examination request | ||
MKLA | Lapsed |