CA2340495A1 - Computer-implemented voice application indexing web site - Google Patents

Computer-implemented voice application indexing web site Download PDF

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Publication number
CA2340495A1
CA2340495A1 CA002340495A CA2340495A CA2340495A1 CA 2340495 A1 CA2340495 A1 CA 2340495A1 CA 002340495 A CA002340495 A CA 002340495A CA 2340495 A CA2340495 A CA 2340495A CA 2340495 A1 CA2340495 A1 CA 2340495A1
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CA
Canada
Prior art keywords
voice application
voice
data
database
network
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002340495A
Other languages
French (fr)
Other versions
CA2340495C (en
Inventor
Stuart Berkowitz
Robert Marchand
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Voicegenie Technologies Inc
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Voicegenie Technologies Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Voicegenie Technologies Inc filed Critical Voicegenie Technologies Inc
Publication of CA2340495A1 publication Critical patent/CA2340495A1/en
Application granted granted Critical
Publication of CA2340495C publication Critical patent/CA2340495C/en
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/40—Support for services or applications
    • H04L65/401—Support for services or applications wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4938—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals comprising a voice browser which renders and interprets, e.g. VoiceXML
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/52—Network services specially adapted for the location of the user terminal
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
    • H04L9/40—Network security protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1101—Session protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/30—Definitions, standards or architectural aspects of layered protocol stacks
    • H04L69/32—Architecture of open systems interconnection [OSI] 7-layer type protocol stacks, e.g. the interfaces between the data link level and the physical level
    • H04L69/322—Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions
    • H04L69/329—Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions in the application layer [OSI layer 7]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition

Abstract

A computer-implemented voice application indexing method and system for supplying voice applications that provide telephony services to users. The method and system include receiving voice application data over the network regarding the voice applications. The voice application data contains location data to indicate where the voice applications are located on the network. The voice application data are stored in a database in accordance with a predetermined voice application taxonomy. A request is received for a voice application based upon a user requesting a telephony service. The request includes search criteria for selecting a voice application from the database. The location data of at least one voice application (whose stored voice application information substantially satisfies the search criteria) is retrieved from the database. The voice application located at the retrieved location data is used to perform the user-requested telephony service.

Claims (34)

1. A computer-implemented voice application indexing method for supplying voice applications that provide telephony services to users, comprising the steps of receiving voice application data over the network regarding the voice applications, wherein the voice application data includes location data to indicate where the voice applications are located on the network;

storing in a database the voice application data in accordance with a predetermined voice application taxonomy;

receiving a request for a voice application based upon a user requiring a telephony service, wherein the request includes search criteria for selecting a voice application from the database; and retrieving from the database the location data of at least one voice application whose stored voice application data substantially satisfies the search criteria;
wherein the voice application located at the retrieved location data is used to perform the user-requested telephony service.
2. The method of claim 1 wherein the voice application data includes voice application operational requirement data, said method further comprising the steps of:
receiving from a telephony server telephony server attribute data, wherein the telephony server is an interface between the user and the database; and retrieving from the database the location data of at least one voice application whose voice application operational requirement data substantially satisfies the telephony server attribute data.
3. The method of claim 1 wherein the voice application data includes voice markup language data which indicates type of voice markup language used in the voice applications, said method further comprising the step of:

retrieving from the database the location data of at least one voice application whose voice markup language data substantially satisfies the search criteria.
4. The method of claim 1 wherein the voice application data includes speech engine requirement data, said method further comprising the steps of:

receiving from a telephony server telephony server attribute data which indicates which speech engines are operational within the telephony server;
and retrieving from the database the location data of at least one voice application whose speech engine requirement data substantially satisfies the telephony server attribute data.
5. The method of claim 1 wherein the voice applications are VoiceXML
applications.
6. The method of claim 1 wherein the network is a global communications network.
7. The method of claim 6 wherein the network is an Internet network.
8. The method of claim 7 wherein the location data is a Uniform Resource Locator (URL) which indicates where on the network the voice applications are located on the Internet network.
9. The method of claim 1 wherein the database is a relational database.
10. The method of claim 1 wherein the voice application taxonomy includes classifications selected from the group consisting of required speech engine resources, required telephony resources, required telephony markup language, required application server environment, and combinations thereof.
11. The method of claim 1 further comprising the step of:

receiving the request for a voice application through a telephony server that is connected to the user.
12. The method of claim 1 wherein the search criteria includes the nature of the telephony service requested by the user.
13. The method of claim 1 further comprising the step of:
providing the voice application data through a graphical user interface that is in data communication with the network.
14. The method of claim 13 wherein the graphical user interface allows retrieving location data of at least one of the voice applications based upon criteria specified through the graphical user interface.
15. The method of claim 1 further comprising the step of:
reviewing the voice application data to ensure accuracy of the voice application data.
16. The method of claim 15 further comprising the step of:
reviewing the voice application data to verify the location data of the voice applications on the network.
17. The method of claim 15 further comprising the step of:
reviewing the voice application data to verify that the operation of the voice applications on the network complies with the voice application data.
18. The method of claim 1 further comprising the step of:
sending on the network an automated searching spider to locate and index additional voice applications that are located on the network.
19. The method of claim 18 wherein the spider is sent when a search of the database does not retrieve based upon the search criteria any location data for the voice applications.
20. A computer-implemented voice application indexing system for supplying voice applications that provide telephony services to users, comprising:

a voice application data structure that contains voice application data that is received over the network and regards the voice applications, wherein the voice application data includes location data to indicate where the voice applications are located on the network;

a database that stores the received voice application data in accordance with a predetermined voice application taxonomy;

a database engine with a data connection to the database, wherein the database engine receives a request for a voice application based upon a user requiring a telephony service, wherein the request includes search criteria for selecting a voice application from the database;

wherein the database engine retrieves from the database the location data of at least one voice application whose stored voice application data substantially satisfies the search criteria;

whereby the voice application located at the retrieved location data is used to perform the user-requested telephony service.
21. The voice application indexing system of claim 20 wherein the voice application data includes voice application operational requirement data, wherein a telephony server provides telephony server attribute data to the database engine, wherein the database engine determines the location data of at least one voice application whose voice application operational requirement data substantially satisfies the telephony server attribute data.
22. The voice application indexing system of claim 20 wherein the voice application data includes voice markup language data which indicates type of voice markup language used in the voice applications, wherein the database engine retrieves from the database the location data of at least one voice application whose voice markup language data substantially satisfies the search criteria.
23. The voice application indexing system of claim 20 wherein the voice application data includes speech engine requirement data, wherein the database engine receives from a telephony server telephony server attribute data which indicates which speech engines are operational within the telephony server, wherein the database engine retrieves from the database the location data of at least one voice application whose speech engine requirement data substantially satisfies the telephony server attribute data.
24. The voice application indexing system of claim 20 wherein the voice applications are VoiceXML applications.
25. The voice application indexing system of claim 20 wherein the network is a global communications network.
26. The voice application indexing system of claim 25 wherein the network is an Internet network.
27. The voice application indexing system of claim 26 wherein the location data is a Uniform Resource Locator (URL) which indicates where on the network the voice applications are located on the Internet network.
28. The voice application indexing system of claim 20 wherein the database is a relational database.
29. The voice application indexing system of claim 20 wherein the voice application taxonomy includes classifications selected from the group consisting of required speech engine resources, required telephony resources, required telephony markup language, required application server environment, and combinations thereof.
30. The voice application indexing system of claim 20 wherein the search criteria includes the nature of the telephony service requested by the user.
31. The voice application indexing system of claim 20 further comprising:
a graphical user interface with a data connection over the network to the database for providing the voice application data.
32. The voice application indexing system of claim 31 wherein the graphical user interface allows retrieval of location data of at least one of the voice applications based upon criteria specified through the graphical user interface.
33. The voice application indexing system of claim 20 further comprising:

automated searching means for locating and indexing additional voice applications that are located on the network.
34. The voice application indexing system of claim 33 wherein the automated searching means is provided when a search of the database does not retrieve based upon the search criteria any location data for the voice applications.
CA2340495A 2001-01-12 2001-03-13 Computer-implemented voice application indexing web site Expired - Lifetime CA2340495C (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US09/759,926 2001-01-12
US09/759,926 US7379973B2 (en) 2001-01-12 2001-01-12 Computer-implemented voice application indexing web site

Publications (2)

Publication Number Publication Date
CA2340495A1 true CA2340495A1 (en) 2002-07-12
CA2340495C CA2340495C (en) 2010-02-09

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CA2340495A Expired - Lifetime CA2340495C (en) 2001-01-12 2001-03-13 Computer-implemented voice application indexing web site

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US (2) US7379973B2 (en)
CA (1) CA2340495C (en)

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Also Published As

Publication number Publication date
US20020095472A1 (en) 2002-07-18
CA2340495C (en) 2010-02-09
US20080228488A1 (en) 2008-09-18
US8204956B2 (en) 2012-06-19
US7379973B2 (en) 2008-05-27

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