CN102855593A - Intelligent mobile terminal electronic guarantee system and method based on same - Google Patents
Intelligent mobile terminal electronic guarantee system and method based on same Download PDFInfo
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- CN102855593A CN102855593A CN2012102472703A CN201210247270A CN102855593A CN 102855593 A CN102855593 A CN 102855593A CN 2012102472703 A CN2012102472703 A CN 2012102472703A CN 201210247270 A CN201210247270 A CN 201210247270A CN 102855593 A CN102855593 A CN 102855593A
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Abstract
The invention discloses an intelligent mobile terminal electronic guarantee system and a method based on the same. The system comprises a client, a hardware terminal, a cloud server and a mobile intelligent terminal. A 3rd-generation (3G) technology, bar codes, an instant messaging technology, a cloud technology and a mobile Internet technology are comprehensively used, customer guarantee identity authentication is placed forwards from afterwards, prior after-sale service processes and service organization modes can be replaced, customer after-sale service requests can be responded immediately, and immediate interactive information feedbacks are provided for product services in a whole course; and simultaneously, users can participate in and know about the service whole process immediately, and self service is achieved so that good service experience is obtained, and paperless services can be achieved to protect the environment.
Description
Technical field:
The invention belongs to electronic communication field, be specifically related to a kind of intelligent mobile terminal electronic quarantee system.
Background technology:
Existing electronic product after service pattern
Country's retail commercial enterprise is carried out the three guarantees regulation of " guarantee the repair free of charge, guarantee replacement, guarantee for returns " to sold goods, and guarantee to keep in good repair regulation about intelligent mobile terminal electronic products such as mobile phone, PAD in " the mobile phone commodity are repaired and changed return of goods responsibility regulation " of issuing and implementation on November 15 calendar year 2001, the associated electrical product guarantee should meet following requirement:
When selling, 1. to unpack, correct debugging is when deliver for a check the mobile phone commodity towards the consumer; 2. check the sequence number of dispatching from the factory (lot number), product brand and the model of mobile phone main machine body number (IMEI string number) and Sign of Network Access License, annex; 3. the key property of products Presentation is used, the care and maintenance method, and three packet modes and mender; 4. three guarantees voucher, effective invoice are provided, the three guarantees voucher should accurately intactly be filled in " mobile phone commodity three guarantees voucher " and add a cover sellers' seal, and effectively invoice should indicate the contents such as the sequence number of dispatching from the factory (lot number), product brand and model, sales date, sellers' seal, the amount of money of main machine body number (IMEI string number), annex;
During maintenance, the client repairs, exchanges goods, returns goods and should go to the corresponding after service of obtaining after sale with invoice and three guarantees voucher.The client can enjoy corresponding service on 3-guarantees after invoice and papery guarantee voucher must be provided under the existing service mode, and in the actual life because client's invoice, guarantee voucher are lost, are gone on business the other places can not carry the guarantee voucher, or the special marketing model of dealer when the product invoice can not be provided (renting machine professional or group customer centralized purchasing such as telecom operators) then consumer's guarantee right be difficult to obtain effective guarantee; Simultaneously, existing guarantee pattern, after sale service enterprise can't provide the specific aim value-added service according to client's situation: such as service, the Information Mobile Service of calling, carry out the obstacle that this type of client has the actual demand service thereby form; Under the existing service mode, the client can not be immediately and service provider link up, can't in time understand service processes and service dynamically, cause service-aware bad even cause service dispute and contradiction.
Summary of the invention:
The present invention program is used for the after sale service of intelligent mobile handheld terminal, comprehensive utilization 3G technology, bar code, instant messaging technology, cloud and development of Mobile Internet technology, the client is guaranteed to keep in good repair authentication by afterwards preposition in advance, can substitute existing after sale service process and service organizational form, reach summary responses client after sale service requirement, service of goods whole process is provided the purpose of immediate interactive information feedback; Simultaneously, the client can participate in, understand the service overall process immediately, realizes self-service obtaining good service experience, and can realize the environmental protection purpose of with no paper service.
Specific as follows:
Intelligent mobile terminal electronic quarantee system comprises client, hardware terminal, cloud server, mobile intelligent terminal;
Client reads unique authentication information of hardware terminal, and input customer information by the client, immediately be uploaded to the backstage cloud server by wireless mode, after cloud server carries out authentication, generate unique ciphering two-dimension service codes, push back client as the service evidence of identification client guarantee;
The hardware terminal that the mobile intelligent terminal authentication need to be reported for repairment, the two-dimentional service codes that shows with the client carries out real-time verification, guarantees the hardware terminal uniqueness;
The client holds the hardware terminal to be repaired that has authenticated, and shows terminal to be repaired and two-dimentional service codes; Client scan is also identified two-dimentional service codes information, is sent to cloud server and checks: guarantee qualification and the guarantee type of judging the client; Service provider is according to judging that the client provides corresponding related service; Client's repairing information and service procedural information are by being uploaded to cloud server; Again immediately be pushed to client terminal behind the two-dimentional service codes after the cloud server generation is upgraded.
Further, described wireless mode comprises WIFI or 3G.
Further, the mobile intelligent terminal hardware terminal that need to report for repairment by one or more authentications in the following dual mode:
Mode one: implant one-time write ROM calibrating chip on the mobile intelligent terminal, after the cloud server authentication generates the ciphering two-dimension code, immediately receive and write in the calibrating chip by client, when after sale service is provided and the two-dimentional service codes verification hardware uniqueness shown of client;
Mode two: client reads mobile intelligent terminal IMEI code+MAC code, and the two-dimentional service codes of generation is kept in the cloud server simultaneously, when serving after sale and the real-time verification of two-dimentional service codes shown of client, guarantees the hardware terminal uniqueness.
Further, cloud server is to service two-dimension code independent encryption.
Further, described two-dimentional service codes comprises: the basic log-on message of client, hardware terminal authentication information, hardware terminal are bought information, entitlement status information, customer service procedural information.
Further, the basic log-on message of client comprises: name, sex, identification card number, mailbox; The hardware terminal authentication information comprises: IMEI+MAC code, brand, model, manufacturer, encrypted authentication chip; Hardware terminal purchase information comprises: dealer's title, purchase date, invoice information; The entitlement status information comprises: the terminal service condition sign, protect interior, the guarantee date; The customer service procedural information comprises: service times, service type, service result, maintenance provider's code.
Method based on described intelligent mobile terminal electronic quarantee system is characterized in that, comprises the steps:
1) client reads unique authentication information of hardware terminal, and input customer information by the client, immediately be uploaded to the backstage cloud server by wireless mode, after cloud server carries out authentication, generate unique ciphering two-dimension service codes, push back client as the service evidence of identification client guarantee;
2) mobile intelligent terminal authenticates the hardware terminal that need to report for repairment, and the two-dimentional service codes that shows with the client carries out real-time verification, guarantees the hardware terminal uniqueness;
3) client holds the hardware terminal to be repaired that has authenticated, and shows terminal to be repaired and two-dimentional service codes; Client scan is also identified two-dimentional service codes information, is sent to cloud server and checks: guarantee qualification and the guarantee type of judging the client;
Service provider is according to judging that the client provides corresponding related service; Client's repairing information and service procedural information are by being uploaded to cloud server; Again immediately be pushed to client terminal behind the two-dimentional service codes after the cloud server generation is upgraded.
The invention has the beneficial effects as follows:
Realize the with no paper of mobile intelligent terminal product guarantee service process, because scheme can directly substitute guarantee card, and reports the papery document in the process for repairment, therefore can save about paper more than 50%.In the present invention program, can utilize the instant online function of 3G network, so service process is transparent, can realize interactive service, can accomplish the immediate service communication.Can realize service scale, the standardization of intelligent terminal product, and then reduce the cost of enterprise's like product after sale service.Information Mobile Service and the aspectant immediate service of intelligent terminal product can be realized, 20% efficiency of service and service quality can be improved.
Description of drawings:
Fig. 1 is the preposition flow process of intelligent terminal client authentication information real-time authentication.
Fig. 2 is that the with no paper client of intelligent terminal reports service procedure for repairment.
Embodiment:
Below in conjunction with accompanying drawing the present invention is described in detail.
1. intelligent terminal customer service authentication information real-time authentication preposition (seeing accompanying drawing 1)
During purchase: the preposition authentication of customer service authentication information, core is to read hardware terminal (as: smart mobile phone by client, intelligent appliance) unique authentication information, and input purchase information and other core informations by the client, immediately be uploaded to the backstage cloud server by the 3G/WIFI mode, after the end Cloud Server carries out authentication, generate unique ciphering two-dimension service codes, push back client immediately as the service evidence of identifying and identify from now on client's guarantee.
Cryptographic check: mobile intelligent terminal (as: intelligent hand-held terminal) hardware authentication information cryptographic check can be taked hardware mode or software mode, to guarantee the corresponding hardware uniqueness of generation two dimension service codes under varying environment.Hardware check: implant one-time write ROM calibrating chip on the intelligent hand-held terminal, after the cloud server authentication generates the ciphering two-dimension code, immediately receive and write in the calibrating chip by client, when after sale service is provided and the two-dimentional service codes verification hardware uniqueness shown of client.The software verification: client reads the hardware information IMEI code of Intelligent handhold+MAC code, and the two-dimentional service codes of generation is kept in the cloud server simultaneously, when serving after sale and the real-time verification of two-dimentional service codes shown of client, guarantees the hardware terminal uniqueness.
Cipher mode: two-dimentional service codes independent encryption does not allow the core informations such as unauthorized client end and third party's two-dimension code identification software identification hardware check information, client enrollment information, to reach the secret purpose of customer information.
The ciphering two-dimension service codes consists of
2. the with no paper client of intelligent terminal reports service procedure pattern (seeing accompanying drawing 2) for repairment
Report process for repairment: the client holds the intelligent terminal to be repaired that has authenticated, and shows terminal to be repaired and two-dimentional service codes when request service; Service provider's use authority client scan is also identified two-dimentional service codes information, and real-time and cloud server is checked guarantee qualification and the guarantee type of judging the client; Service provider provides corresponding related service according to the information on services of judging as the client; Client's repairing information and service procedural information are by being uploaded to cloud server; Again immediately be pushed to client terminal behind the two-dimentional service codes after the cloud server generation is upgraded.
Client software
Client software is divided into two versions: individual's version and mandate version.Individual version client, the function such as realization information is in time transmitted, terminal warranty information label power, information encryption, service in time respond, interactive is installed in the intelligent mobile terminal that the client buys, and the client can freely download use by high in the clouds.Authorize the version client, the functions such as the authentication of realization customer information, information on services generation, instant messages transmission, and can typing guarantee to keep in good repair and the service procedural information, be installed in the authorization service merchant terminal.
The version difference of client
Claims (7)
1. intelligent mobile terminal electronic quarantee system is characterized in that: comprise client, hardware terminal, cloud server, mobile intelligent terminal;
Client reads unique authentication information of hardware terminal, and input customer information by the client, immediately be uploaded to the backstage cloud server by wireless mode, after cloud server carries out authentication, generate unique ciphering two-dimension service codes, push back client as the service evidence of identification client guarantee;
The hardware terminal that the mobile intelligent terminal authentication need to be reported for repairment, the two-dimentional service codes that shows with the client carries out real-time verification, guarantees the hardware terminal uniqueness;
The client holds the hardware terminal to be repaired that has authenticated, and shows terminal to be repaired and two-dimentional service codes; Client scan is also identified two-dimentional service codes information, is sent to cloud server and checks: guarantee qualification and the guarantee type of judging the client; Service provider is according to judging that the client provides corresponding related service; Client's repairing information and service procedural information are by being uploaded to cloud server; Again immediately be pushed to client terminal behind the two-dimentional service codes after the cloud server generation is upgraded.
2. intelligent mobile terminal electronic quarantee according to claim 1 system, it is characterized in that: described wireless mode comprises WIFI or 3G.
3. intelligent mobile terminal electronic quarantee according to claim 1 system is characterized in that: the hardware terminal that mobile intelligent terminal need to report for repairment by one or more authentications in the following dual mode:
Mode one: implant one-time write ROM calibrating chip on the mobile intelligent terminal, after the cloud server authentication generates the ciphering two-dimension code, immediately receive and write in the calibrating chip by client, when after sale service is provided and the two-dimentional service codes verification hardware uniqueness shown of client;
Mode two: client reads mobile intelligent terminal IMEI code+MAC code, and the two-dimentional service codes of generation is kept in the cloud server simultaneously, when serving after sale and the real-time verification of two-dimentional service codes shown of client, guarantees the hardware terminal uniqueness.
4. intelligent mobile terminal electronic quarantee according to claim 1 system, it is characterized in that: cloud server is to service two-dimension code independent encryption.
5. intelligent mobile terminal electronic quarantee according to claim 1 system, it is characterized in that described two-dimentional service codes comprises: the basic log-on message of client, hardware terminal authentication information, hardware terminal are bought information, entitlement status information, customer service procedural information.
6. intelligent mobile terminal electronic quarantee according to claim 5 system is characterized in that the basic log-on message of client comprises: name, sex, identification card number, mailbox; The hardware terminal authentication information comprises: IMEI+MAC code, brand, model, manufacturer, encrypted authentication chip; Hardware terminal purchase information comprises: dealer's title, purchase date, invoice information; The entitlement status information comprises: the terminal service condition sign, protect interior, the guarantee date; The customer service procedural information comprises: service times, service type, service result, maintenance provider's code.
7. based on the method for each described intelligent mobile terminal electronic quarantee system of claim 1-6, it is characterized in that, comprise the steps:
1) client reads unique authentication information of hardware terminal, and input customer information by the client, immediately be uploaded to the backstage cloud server by wireless mode, after cloud server carries out authentication, generate unique ciphering two-dimension service codes, push back client as the service evidence of identification client guarantee;
2) mobile intelligent terminal authenticates the hardware terminal that need to report for repairment, and the two-dimentional service codes that shows with the client carries out real-time verification, guarantees the hardware terminal uniqueness;
3) client holds the hardware terminal to be repaired that has authenticated, and shows terminal to be repaired and two-dimentional service codes; Client scan is also identified two-dimentional service codes information, is sent to cloud server and checks: guarantee qualification and the guarantee type of judging the client;
Service provider is according to judging that the client provides corresponding related service; Client's repairing information and service procedural information are by being uploaded to cloud server; Again immediately be pushed to client terminal behind the two-dimentional service codes after the cloud server generation is upgraded.
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| CN2012102472703A CN102855593A (en) | 2012-07-17 | 2012-07-17 | Intelligent mobile terminal electronic guarantee system and method based on same |
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Cited By (19)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103442348A (en) * | 2013-08-27 | 2013-12-11 | 北京网秦天下科技有限公司 | Mobile terminal, server and method |
| CN103530739A (en) * | 2013-10-25 | 2014-01-22 | 姚超 | Household item management system |
| CN104424575A (en) * | 2013-09-05 | 2015-03-18 | 黄剑炜 | Method and system applied to reliably connecting object and corresponding service in internet of things |
| CN104468528A (en) * | 2014-11-17 | 2015-03-25 | 合肥华凌股份有限公司 | Registration method and system for refrigerator |
| CN104486413A (en) * | 2014-12-15 | 2015-04-01 | 四川长虹电器股份有限公司 | Information processing system |
| CN104616109A (en) * | 2015-02-03 | 2015-05-13 | 张润虎 | Method for implementing measurement and calibration based on network |
| CN104820632A (en) * | 2015-05-08 | 2015-08-05 | 北京百纳威尔科技有限公司 | A method for recording information of a terminal and a terminal |
| CN105096130A (en) * | 2014-05-16 | 2015-11-25 | 阿里巴巴集团控股有限公司 | Identification code information processing method and system |
| CN105929697A (en) * | 2016-04-19 | 2016-09-07 | 珠海格力电器股份有限公司 | Maintenance method of smart home, device and terminal |
| CN105956865A (en) * | 2016-05-04 | 2016-09-21 | 深圳市万普拉斯科技有限公司 | Electronic warranty card generating method, server, query method and device |
| CN105956673A (en) * | 2016-07-01 | 2016-09-21 | 迈迪信息技术有限公司 | Two-dimensional code product source tracing, after-sale and operation and maintenance service system |
| CN106779738A (en) * | 2016-11-30 | 2017-05-31 | 何钊荣 | A kind of the false proof of smart electronicses product is traced to the source and anti-channel conflict management system |
| CN107220839A (en) * | 2017-06-26 | 2017-09-29 | 南京熊猫电子股份有限公司 | The implementation method that a kind of intelligent television authentication based on internet is put on record with information |
| CN110084337A (en) * | 2019-04-19 | 2019-08-02 | 北京弘浩千瑞科技有限公司 | A kind of corrective maintenance management system and method based on two dimensional code |
| CN110611685A (en) * | 2019-10-30 | 2019-12-24 | 南宁市指搜信息技术有限公司 | Internet site login system based on intelligent equipment monitoring and user identity recognition |
| CN111353786A (en) * | 2018-12-20 | 2020-06-30 | 美的集团股份有限公司 | Product after-sale information acquisition method, user terminal and server |
| CN111526251A (en) * | 2020-05-26 | 2020-08-11 | 卢泽民 | Method for simultaneously solving several problems along with increasing kinds of household equipment |
| CN111553496A (en) * | 2020-04-29 | 2020-08-18 | 武汉智鼎云网络科技有限公司 | Electronic warranty list management system based on alliance block chain |
| CN113129036A (en) * | 2021-04-28 | 2021-07-16 | 天津智中新窗业有限公司 | Intelligent management method and device |
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Cited By (21)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103442348A (en) * | 2013-08-27 | 2013-12-11 | 北京网秦天下科技有限公司 | Mobile terminal, server and method |
| CN103442348B (en) * | 2013-08-27 | 2016-05-11 | 北京网秦天下科技有限公司 | Mobile terminal, server and method |
| CN104424575A (en) * | 2013-09-05 | 2015-03-18 | 黄剑炜 | Method and system applied to reliably connecting object and corresponding service in internet of things |
| CN103530739A (en) * | 2013-10-25 | 2014-01-22 | 姚超 | Household item management system |
| CN105096130A (en) * | 2014-05-16 | 2015-11-25 | 阿里巴巴集团控股有限公司 | Identification code information processing method and system |
| CN104468528A (en) * | 2014-11-17 | 2015-03-25 | 合肥华凌股份有限公司 | Registration method and system for refrigerator |
| CN104486413A (en) * | 2014-12-15 | 2015-04-01 | 四川长虹电器股份有限公司 | Information processing system |
| CN104616109A (en) * | 2015-02-03 | 2015-05-13 | 张润虎 | Method for implementing measurement and calibration based on network |
| CN104820632A (en) * | 2015-05-08 | 2015-08-05 | 北京百纳威尔科技有限公司 | A method for recording information of a terminal and a terminal |
| CN105929697A (en) * | 2016-04-19 | 2016-09-07 | 珠海格力电器股份有限公司 | Maintenance method of smart home, device and terminal |
| CN105956865A (en) * | 2016-05-04 | 2016-09-21 | 深圳市万普拉斯科技有限公司 | Electronic warranty card generating method, server, query method and device |
| CN105956673A (en) * | 2016-07-01 | 2016-09-21 | 迈迪信息技术有限公司 | Two-dimensional code product source tracing, after-sale and operation and maintenance service system |
| CN106779738A (en) * | 2016-11-30 | 2017-05-31 | 何钊荣 | A kind of the false proof of smart electronicses product is traced to the source and anti-channel conflict management system |
| CN107220839A (en) * | 2017-06-26 | 2017-09-29 | 南京熊猫电子股份有限公司 | The implementation method that a kind of intelligent television authentication based on internet is put on record with information |
| CN107220839B (en) * | 2017-06-26 | 2020-11-27 | 南京熊猫电子股份有限公司 | Internet-based smart television authentication and information preparation implementation method |
| CN111353786A (en) * | 2018-12-20 | 2020-06-30 | 美的集团股份有限公司 | Product after-sale information acquisition method, user terminal and server |
| CN110084337A (en) * | 2019-04-19 | 2019-08-02 | 北京弘浩千瑞科技有限公司 | A kind of corrective maintenance management system and method based on two dimensional code |
| CN110611685A (en) * | 2019-10-30 | 2019-12-24 | 南宁市指搜信息技术有限公司 | Internet site login system based on intelligent equipment monitoring and user identity recognition |
| CN111553496A (en) * | 2020-04-29 | 2020-08-18 | 武汉智鼎云网络科技有限公司 | Electronic warranty list management system based on alliance block chain |
| CN111526251A (en) * | 2020-05-26 | 2020-08-11 | 卢泽民 | Method for simultaneously solving several problems along with increasing kinds of household equipment |
| CN113129036A (en) * | 2021-04-28 | 2021-07-16 | 天津智中新窗业有限公司 | Intelligent management method and device |
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Application publication date: 20130102 |