CN103753552A - Robot for company reception services - Google Patents
Robot for company reception services Download PDFInfo
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- CN103753552A CN103753552A CN201410034096.3A CN201410034096A CN103753552A CN 103753552 A CN103753552 A CN 103753552A CN 201410034096 A CN201410034096 A CN 201410034096A CN 103753552 A CN103753552 A CN 103753552A
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Abstract
The invention discloses a robot for company reception services. The robot is applied to examination rooms. The robot is characterized in that the robot comprises a man-machine intercom system, a 3D visual system, a navigation system, humanoid limbs and a remote assist system, wherein the man-machine intercom system, the 3D visual system, the navigation system, the humanoid limbs and the remote assist system are independently connected with a data processing module respectively and are in two-way data transmission with the data processing module. The robot has the advantages that the method that company reception personnel serve customers is replaced by the method that the robot is adopted for company reception services, robot replacing services are achieved, influences on customer satisfaction due to unsatisfactory services in prior reception modes are avoided, and the efficiency of receiving the customers of companies is greatly improved; in addition, labor resources are saved, and benefits of the companies are improved.
Description
Technical field
The present invention relates to hospitalit robot of company, is a kind of hospitalit robot of company that provides automatic hospitalit for company specifically, belongs to the optoelectronic integration of machine field that relates to modern service industry.
Technical background
Company now adopts artificial modes of receiving, thereby reaches reception client's object.Because mode in the past exists the inconsiderate problem of many reception in reception process, cannot meet the demand that company increases customer satisfaction degree, cause consumption and the waste of human resources simultaneously, and then affected the earning rate of company.
Summary of the invention
The present invention is directed to the hospitalit robot of company that the analysis of the problems referred to above integrated system is made, hospitalit robot of company substitutes the mode of the reception personnel of company for customer service, realize robot and replaced service, avoided reception mode in the past to serve the inconsiderate impact that CSAT is caused, greatly improved the reception client's of company efficiency, and saved human resources, improved the income of company.
The technical solution used in the present invention is:
Hospitalit robot of company, comprises respectively with data processing module and being connected separately and man-machine intercom system, 3D vision system, navigation system, apery limbs, the remote assisting system of bidirectional data transfers.
Described man-machine intercom system is connected with data processing module, man-machine intercom system can integrated treatment from the information of self each module, and send result to corresponding module, effectively control user and robot obtain mutually the other side's information and complete particular task process according to certain order, it is mainly according to active user's utterance information, in conjunction with domain knowledge and conversation history, determine user view, and next step action that will take of decision systems, as assist client to complete necessary affairs demand, bomp and whether contact artificial reception.
Described 3D vision system is connected with data processing module, and 3D vision system mainly consists of vision sensor, ultrasonic distance-measuring sensor and infrared ray sensor, can autonomous classification reception hall position and the information such as the collection situation of state, Customer Information.
Described navigation system is connected with data processing module, and navigation system is the navigation system with path judgement and path planning ability, can make robot arrive and specify reception hall that service is provided from any position.
Described apery limbs are connected with data processing module, and apery limbs can complete service and the required action of walking that people's arm, hand and legs and feet can complete under the control of data processing module.
Described remote assisting system is connected with data processing module, remote assisting system is under the instruction of data handling system, to complete the function of contact at the human assistance of welcome center, manually by remote secondary auxiliary system auxiliary robot, completes issue-resolution in particular cases.
Advantage of the present invention is: hospitalit robot of company substitutes the mode of the reception personnel of company for customer service, realize robot and replaced service, avoided reception mode in the past to serve the inconsiderate impact that CSAT is caused, greatly improved the reception client's of company efficiency, and saved human resources, improved the income of company.
Accompanying drawing explanation
Fig. 1 is System Operation schematic diagram of the invention process.
The specific embodiment
Following the preferred embodiments of the present invention describe, and should be appreciated that preferred embodiment described herein, only for description and interpretation the present invention, is not intended to limit the present invention.
Preferred embodiment 1
As shown in Figure 1, hospitalit robot of company, comprises respectively with data processing module and being connected separately and man-machine intercom system, 3D vision system, navigation system, apery limbs, the remote assisting system of bidirectional data transfers.
Man-machine intercom system is connected with data processing module, man-machine intercom system can integrated treatment from the information of self each module, and send result to corresponding module, effectively control user and robot obtain mutually the other side's information and complete particular task process according to certain order, it is mainly according to active user's utterance information, in conjunction with domain knowledge and conversation history, determine user view, and next step action that will take of decision systems, as assist client to complete necessary affairs demand, bomp and whether contact artificial reception.
3D vision system is connected with data processing module, and 3D vision system mainly consists of vision sensor, ultrasonic distance-measuring sensor and infrared ray sensor, can autonomous classification reception room position and the information such as the collection situation of state, customer information.
Navigation system is connected with data processing module, and navigation system is the navigation system with path judgement and path planning ability, can make robot arrive and specify reception hall that service is provided from any position.
Apery limbs are connected with data processing module, and apery limbs can complete service and the required action of walking that people's arm, hand and legs and feet can complete under the control of data processing module.
Remote assisting system is connected with data processing module, remote assisting system is under the instruction of data handling system, to complete the function of contact at the human assistance of welcome center, manually by remote secondary auxiliary system auxiliary robot, completes issue-resolution in particular cases.
The above embodiment is only preferred embodiment of the present invention, is not limited to practical range of the present invention, and the equivalence of being done with content described in the claims in the present invention therefore all changes, within all should being included in the claims in the present invention scope.
Claims (6)
1. company's hospitalit robot, is characterized in that: comprise respectively with data processing module and being connected separately and man-machine intercom system, 3D vision system, navigation system, apery limbs, the remote assisting system of bidirectional data transfers.
2. hospitalit robot of company according to claim 1, it is characterized in that: man-machine intercom system is connected with data processing module, man-machine intercom system can integrated treatment from the information of self each module, and send result to corresponding module, effectively control user and robot obtain mutually the other side's information and complete particular task process according to certain order, it is mainly according to active user's utterance information, in conjunction with domain knowledge and conversation history, determine user view, and next step action that will take of decision systems, as assist client to complete necessary affairs demand, bomp and whether contact artificial reception.
3. hospitalit robot of company according to claim 1, it is characterized in that: 3D vision system is connected with data processing module, 3D vision system mainly consists of vision sensor, ultrasonic distance-measuring sensor and infrared ray sensor, can autonomous classification reception room position and the information such as the collection situation of state, customer information.
4. hospitalit robot of company according to claim 1, it is characterized in that: navigation system is connected with data processing module, navigation system is the navigation system with path judgement and path planning ability, can make robot arrive and specify reception hall that service is provided from any position.
5. hospitalit robot of company according to claim 1, it is characterized in that: apery limbs are connected with data processing module, apery limbs can complete service and the required action of walking that people's arm, hand and legs and feet can complete under the control of data processing module.
6. hospitalit robot of company according to claim 1, it is characterized in that: remote assisting system is connected with data processing module, remote assisting system is under the instruction of data handling system, to complete the function of contact at the human assistance of welcome center, manually by remote secondary auxiliary system auxiliary robot, completes issue-resolution in particular cases.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410034096.3A CN103753552A (en) | 2014-01-24 | 2014-01-24 | Robot for company reception services |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410034096.3A CN103753552A (en) | 2014-01-24 | 2014-01-24 | Robot for company reception services |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN103753552A true CN103753552A (en) | 2014-04-30 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201410034096.3A Pending CN103753552A (en) | 2014-01-24 | 2014-01-24 | Robot for company reception services |
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| Country | Link |
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| CN (1) | CN103753552A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109376213A (en) * | 2018-11-30 | 2019-02-22 | 北京猎户星空科技有限公司 | A kind of setting of locality data, the determination method and device for leading service destination |
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| US20040093219A1 (en) * | 2002-11-13 | 2004-05-13 | Ho-Chul Shin | Home robot using home server, and home network system having the same |
| US20040256474A1 (en) * | 2003-06-23 | 2004-12-23 | Samsung Electronics Co., Ltd. | Indoor environmental control system and method of controlling the same |
| CN101436037A (en) * | 2008-11-28 | 2009-05-20 | 深圳先进技术研究院 | Dining room service robot system |
| CN102059700A (en) * | 2010-11-22 | 2011-05-18 | 南京信息工程大学 | Greeting robot system |
| CN202515651U (en) * | 2011-12-29 | 2012-11-07 | 沈阳新松机器人自动化股份有限公司 | Accompanying robot with remote medical treatment function |
-
2014
- 2014-01-24 CN CN201410034096.3A patent/CN103753552A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20040093219A1 (en) * | 2002-11-13 | 2004-05-13 | Ho-Chul Shin | Home robot using home server, and home network system having the same |
| US20040256474A1 (en) * | 2003-06-23 | 2004-12-23 | Samsung Electronics Co., Ltd. | Indoor environmental control system and method of controlling the same |
| CN101436037A (en) * | 2008-11-28 | 2009-05-20 | 深圳先进技术研究院 | Dining room service robot system |
| CN102059700A (en) * | 2010-11-22 | 2011-05-18 | 南京信息工程大学 | Greeting robot system |
| CN202515651U (en) * | 2011-12-29 | 2012-11-07 | 沈阳新松机器人自动化股份有限公司 | Accompanying robot with remote medical treatment function |
Non-Patent Citations (1)
| Title |
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| 杨志鹏: "导游机器人的设计与实现", 《中国优秀硕士学位论文全文数据库信息科技辑 2010年第08期》 * |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109376213A (en) * | 2018-11-30 | 2019-02-22 | 北京猎户星空科技有限公司 | A kind of setting of locality data, the determination method and device for leading service destination |
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Application publication date: 20140430 |