CN103753567A - Hotel reception service robot - Google Patents
Hotel reception service robot Download PDFInfo
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- CN103753567A CN103753567A CN201410033686.4A CN201410033686A CN103753567A CN 103753567 A CN103753567 A CN 103753567A CN 201410033686 A CN201410033686 A CN 201410033686A CN 103753567 A CN103753567 A CN 103753567A
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Abstract
The invention discloses a hotel reception service robot applied to examination rooms. The hotel reception service robot is characterized by comprising a man-machine intercom system, a 3D vision system, a navigation system, artificial limb bodies and a remote assistance system, wherein the man-machine intercom system, the 3D vision system, the navigation system, the artificial limb bodies and the remote assistance system are independently connected with a data processing module respectively and realize bidirectional data transmission with the data processing module. The hotel reception service robot has the advantages that robot replacing services are realized in the mode that the hotel reception service robot replaces hotel reception staff to serve customers, influences, caused due to the fact that a former reception mode is not considerable in service, on the customer satisfaction degree are avoided, the hotel customer reception efficiency is greatly improved, human resources are saved and the hotel profits are improved.
Description
Technical field
The present invention relates to hotel hospitalit robot, is a kind of for hotel provides the hotel hospitalit robot of automatic hospitalit specifically, belongs to the optoelectronic integration of machine field that relates to modern service industry.
Technical background
Hotel now adopts artificial modes of receiving, thereby reaches reception client's object.Owing to there is the inconsiderate problem of many reception in mode in the past in reception process, cannot meet the demand of increasing customer satisfaction degree in hotel, cause consumption and the waste of human resources simultaneously, and then affected the earning rate in hotel.
Summary of the invention
The present invention is directed to the hotel hospitalit robot that the analysis of the problems referred to above integrated system is made, hotel hospitalit robot substitutes hotel reception personnel for the mode of customer service, realize robot and replaced service, avoided reception mode in the past to serve the inconsiderate impact that customer satisfaction is caused, greatly improved hotel reception client's efficiency, and saved human resources, improved the income in hotel.
The technical solution used in the present invention is:
Hotel hospitalit robot, comprises respectively with data processing module and being connected separately and man-machine intercom system, 3D vision system, navigation system, apery limbs, the remote assisting system of bidirectional data transfers.
Described man-machine intercom system is connected with data processing module, man-machine intercom system can integrated treatment from the information of self each module, and send result to corresponding module, effectively control user and robot and obtain mutually according to certain order the process that the other side's information completes particular task, it is mainly according to active user's utterance information, in conjunction with domain knowledge and conversation history, determine user view, and next step action that will take of decision systems, as assist client to complete necessary affairs demand, bomp and whether contact artificial reception.
Described 3D vision system is connected with data processing module, and 3D vision system mainly consists of vision sensor, ultrasonic distance-measuring sensor and infrared ray sensor, can autonomous classification room location and the information such as collection situation of state, Customer Information.
Described navigation system is connected with data processing module, and navigation system is the navigation system with path judgement and path planning ability, can make robot arrive designated room from any position service is provided.
Described apery limbs are connected with data processing module, and apery limbs can complete service and the required action of walking that people's arm, hand and legs and feet can complete under the control of data processing module.
Described remote assisting system is connected with data processing module, remote assisting system is under the instruction of data handling system, to complete contact in the function of the human assistance of welcome center, manually by remote secondary auxiliary system auxiliary robot, completes issue-resolution in particular cases.
Advantage of the present invention is: hotel hospitalit robot substitutes hotel reception personnel for the mode of customer service, realize robot and replaced service, avoided reception mode in the past to serve the inconsiderate impact that customer satisfaction is caused, greatly improved hotel reception client's efficiency, and saved human resources, improved the income in hotel.
Accompanying drawing explanation
Fig. 1 is System Operation schematic diagram of the invention process.
The specific embodiment
Following the preferred embodiments of the present invention describe, and should be appreciated that preferred embodiment described herein, only for description and interpretation the present invention, is not intended to limit the present invention.
Preferred embodiment 1
As shown in Figure 1, hotel hospitalit robot, comprises respectively with data processing module and being connected separately and man-machine intercom system, 3D vision system, navigation system, apery limbs, the remote assisting system of bidirectional data transfers.
Man-machine intercom system is connected with data processing module, man-machine intercom system can integrated treatment from the information of self each module, and send result to corresponding module, effectively control user and robot and obtain mutually according to certain order the process that the other side's information completes particular task, it is mainly according to active user's utterance information, in conjunction with domain knowledge and conversation history, determine user view, and next step action that will take of decision systems, as assist client to complete necessary affairs demand, bomp and whether contact artificial reception.
3D vision system is connected with data processing module, and 3D vision system mainly consists of vision sensor, ultrasonic distance-measuring sensor and infrared ray sensor, can autonomous classification room location and the information such as collection situation of state, Customer Information.
Navigation system is connected with data processing module, and navigation system is the navigation system with path judgement and path planning ability, can make robot arrive designated room from any position service is provided.
Apery limbs are connected with data processing module, and apery limbs can complete service and the required action of walking that people's arm, hand and legs and feet can complete under the control of data processing module.
Remote assisting system is connected with data processing module, remote assisting system is under the instruction of data handling system, to complete contact in the function of the human assistance of welcome center, manually by remote secondary auxiliary system auxiliary robot, completes issue-resolution in particular cases.
The above embodiment is only preferred embodiment of the present invention, is not limited to practical range of the present invention, and the equivalence of being done with content described in the claims in the present invention therefore all changes, within all should being included in the claims in the present invention scope.
Claims (6)
1. hotel hospitalit robot, is characterized in that: comprise and with data processing module, being connected separately respectively and man-machine intercom system, 3D vision system, navigation system, apery limbs, the remote assisting system of bidirectional data transfers.
2. hotel according to claim 1 hospitalit robot, it is characterized in that: man-machine intercom system is connected with data processing module, man-machine intercom system can integrated treatment from the information of self each module, and send result to corresponding module, effectively control user and robot and obtain mutually according to certain order the process that the other side's information completes particular task, it is mainly according to active user's utterance information, in conjunction with domain knowledge and conversation history, determine user view, and next step action that will take of decision systems, as assist client to complete necessary affairs demand, bomp and whether contact artificial reception.
3. hotel according to claim 1 hospitalit robot, it is characterized in that: 3D vision system is connected with data processing module, 3D vision system mainly consists of vision sensor, ultrasonic distance-measuring sensor and infrared ray sensor, can autonomous classification room location and the information such as collection situation of state, Customer Information.
4. hotel according to claim 1 hospitalit robot, it is characterized in that: navigation system is connected with data processing module, navigation system is the navigation system with path judgement and path planning ability, can make robot arrive designated room from any position service is provided.
5. hotel according to claim 1 hospitalit robot, it is characterized in that: apery limbs are connected with data processing module, apery limbs can complete service and the required action of walking that people's arm, hand and legs and feet can complete under the control of data processing module.
6. hotel according to claim 1 hospitalit robot, it is characterized in that: remote assisting system is connected with data processing module, remote assisting system is under the instruction of data handling system, to complete contact in the function of the human assistance of welcome center, manually by remote secondary auxiliary system auxiliary robot, completes issue-resolution in particular cases.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410033686.4A CN103753567A (en) | 2014-01-24 | 2014-01-24 | Hotel reception service robot |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410033686.4A CN103753567A (en) | 2014-01-24 | 2014-01-24 | Hotel reception service robot |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN103753567A true CN103753567A (en) | 2014-04-30 |
Family
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201410033686.4A Pending CN103753567A (en) | 2014-01-24 | 2014-01-24 | Hotel reception service robot |
Country Status (1)
| Country | Link |
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| CN (1) | CN103753567A (en) |
Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20040093219A1 (en) * | 2002-11-13 | 2004-05-13 | Ho-Chul Shin | Home robot using home server, and home network system having the same |
| US20040256474A1 (en) * | 2003-06-23 | 2004-12-23 | Samsung Electronics Co., Ltd. | Indoor environmental control system and method of controlling the same |
| CN101436037A (en) * | 2008-11-28 | 2009-05-20 | 深圳先进技术研究院 | Dining room service robot system |
| CN102059700A (en) * | 2010-11-22 | 2011-05-18 | 南京信息工程大学 | Greeting robot system |
| CN202515651U (en) * | 2011-12-29 | 2012-11-07 | 沈阳新松机器人自动化股份有限公司 | Accompanying robot with remote medical treatment function |
-
2014
- 2014-01-24 CN CN201410033686.4A patent/CN103753567A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20040093219A1 (en) * | 2002-11-13 | 2004-05-13 | Ho-Chul Shin | Home robot using home server, and home network system having the same |
| US20040256474A1 (en) * | 2003-06-23 | 2004-12-23 | Samsung Electronics Co., Ltd. | Indoor environmental control system and method of controlling the same |
| CN101436037A (en) * | 2008-11-28 | 2009-05-20 | 深圳先进技术研究院 | Dining room service robot system |
| CN102059700A (en) * | 2010-11-22 | 2011-05-18 | 南京信息工程大学 | Greeting robot system |
| CN202515651U (en) * | 2011-12-29 | 2012-11-07 | 沈阳新松机器人自动化股份有限公司 | Accompanying robot with remote medical treatment function |
Non-Patent Citations (1)
| Title |
|---|
| 杨志鹏: "导游机器人的设计与实现", 《中国优秀硕士学位论文全文数据库 信息科技辑 2010年第08期》, no. 08, 15 August 2010 (2010-08-15) * |
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| WD01 | Invention patent application deemed withdrawn after publication |
Application publication date: 20140430 |