CN104036597A - Banking business application form based automated teller machine for bank customer consultation services - Google Patents

Banking business application form based automated teller machine for bank customer consultation services Download PDF

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Publication number
CN104036597A
CN104036597A CN201410265203.3A CN201410265203A CN104036597A CN 104036597 A CN104036597 A CN 104036597A CN 201410265203 A CN201410265203 A CN 201410265203A CN 104036597 A CN104036597 A CN 104036597A
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China
Prior art keywords
client
bank
application form
customer
teller machine
Prior art date
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Granted
Application number
CN201410265203.3A
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Chinese (zh)
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CN104036597B (en
Inventor
王美金
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Shen Yuan
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Individual
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Priority to CN201410265203.3A priority Critical patent/CN104036597B/en
Publication of CN104036597A publication Critical patent/CN104036597A/en
Application granted granted Critical
Publication of CN104036597B publication Critical patent/CN104036597B/en
Expired - Fee Related legal-status Critical Current
Anticipated expiration legal-status Critical

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Abstract

Disclosed is a banking business application form based automated teller machine for bank customer consultation services. Operation steps include that firstly, a bank lobby manager inquires a customer of business requirements to assist in generating a banking business application form; secondly, the customer holds the banking business application form and goes to a banking business application form processing device to input the banking business application form and an identity card; thirdly the automated teller machine for the bank customer consultation services verifies a site photo, a photo stored by an identity card chip and a photo of an online citizen identity information verification system; fourthly, according to customer consultation business requirements, the automated teller machine logs in a bank website and positions a web page corresponding to the businesses consulted by the customer; fifthly, if the customer still does not solve the problem, the automated teller machine accesses to a phone-call recording processing part, for the business consulted by the customer, in a bank customer hotline; sixthly, if the customer still does not solve the problem, the automated teller machine for the bank customer consultation services accesses to a human intervention part, for the business consulted by the customer, in the bank customer hotline; seventhly, if the customer solves the problem, consultation services are finished.

Description

Bank client consulting service self-help teller machine based on banking application form
Technical field
The present invention relates to self-help teller machine technical field, be specifically related to the bank client consulting service self-help teller machine based on banking application form.
Background technology
In the time that bank outlets receive client with limit production capacity; to client's consulting; be difficult to offer high-quality service; perfect solution client query, on the other hand, due to internally controlling requirement; lobby manager can not enter operation system inquiry; client conventionally also will arrive sales counter and process problem, then has the client's of being exactly consulting to take the lobby manager of the bank extensive work time, and efficiency is very low.
Be exactly to be placed on the public customer service hot-wire telephone of bank outlets because many people use in addition, very dirty, client does not like using.
By business application form reader, hotline, online computer, health earphone (sound can direction propagation system dirty, perspire or speckle with food), provides business demand to lobby manager.Answered by computing machine or hotline customer service.Comprise: computer, network equipment, single directed microphone device, sound insulation business handling chamber, seek advice from class business for the treatment of client.
Summary of the invention
The embodiment of the present invention provides the bank client consulting service self-help teller machine based on banking application form to take the lobby manager of bank extensive work time, the problem that efficiency is very low to solve client's consulting.
One of object of the present invention is, when bank outlets are during with limit production capacity reception client, to client's consulting, can offer high-quality service, and perfectly solves client's query.
The present invention is achieved through the following technical solutions above-mentioned purpose: a kind ofbank client consulting service self-help teller machine based on banking application form, is made up of banking application form treating apparatus, banking application form reading device, identity card reader, tripartite's face identification device, network communication device, customer service hot-wire telephone, directed acoustic Microspeaker, noise reduction directional microphone.
Banking application form treating apparatus is made up of screen, main frame, hard disk, internal memory; The link that is used for logining the inner website of bank and navigates to the business of processing the request of banking application form; For the treatment of the service request of banking application form, connect the part of processing the business of banking application form request in bank client hotline.
Identity card reader is used for reading customer's identity card information and image.
Tripartite's face identification device, for identifying on-site customer photo, the photograph of I.D. chip preservation, the photograph of online checking citizenship infosystem, is checked three whether same people of photo.
Network communication device is used for logining website of bank.
Customer service hot-wire telephone is used for connecting bank client hotline.
Directed acoustic Microspeaker is for making the call of client in the clear client's of the hearing hotline of hall of bank.
Noise reduction directional microphone is for making client's hot line employee of bank can hear the speech of client in hall of bank.
Bank client consulting service self-help teller machine based on business application form is carried out following steps and is operated.
Step 1, client, by the lobby manager of bank inquiry facility demand, assist to generate banking application form.
Step 2, client hold banking application form and input banking application form and I.D. before banking application form treating apparatus.
Step 3, bank client consulting service self-help teller machine are checked scene photograph, the photograph of I.D. chip preservation, the photograph of online checking citizenship infosystem.
Step 4, bank client consulting service self-help teller machine are according to client's consultation service demand, and login website of bank navigates to the corresponding webpage of client institute consultation service.
Still unsolved problem of step 5, client, bank client consulting service self-help teller machine is connected the telephonograph processing section of client institute consultation service in bank client hotline.
Still unsolved problem of step 6, client, what bank client consulting service self-help teller machine was connected client institute consultation service in bank client hotline manually answers part.
Step 7, client deal with problems, and consulting service complete.
 
The beneficial effect of the inventive method is: solve client consulting when taking the lobby manager of bank extensive work time, can provide perfect solution for client's consultation service.
Brief description of the drawings
In order to be illustrated more clearly in the embodiment of the present invention or technical scheme of the prior art, to the accompanying drawing of required use in embodiment or description of the Prior Art be briefly described below, apparently, accompanying drawing in the following describes is only some embodiments of the present invention, for those skilled in the art, do not paying under the prerequisite of creative work, can also obtain according to these accompanying drawings other accompanying drawing.
Figure l is the bank client consulting service self-help teller machine method and system process flow diagram of the embodiment of the present invention based on banking application form.
Fig. 2 is the bank client consulting service self-help teller machine operation step map of the embodiment of the present invention based on banking application form.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is clearly and completely described, obviously, described embodiment is only the present invention's part embodiment, instead of whole embodiment.Based on the embodiment in the present invention, those of ordinary skill in the art, not making the every other embodiment obtaining under creative work prerequisite, belong to the scope of protection of the invention.
The bank client consulting service self-help teller machine method and system process flow diagram of EXAMPLE l based on banking application form.
As shown in Figure l, the bank client consulting service self-help teller machine of the embodiment of the present invention based on banking application form, is made up of banking application form treating apparatus, banking application form reading device, identity card reader, tripartite's face identification device, network communication device, customer service hot-wire telephone, directed acoustic Microspeaker, noise reduction directional microphone.
Banking application form treating apparatus is made up of screen, main frame, hard disk, internal memory; The link that is used for logining the inner website of bank and navigates to the business of processing the request of banking application form; For the treatment of the service request of banking application form, connect the part of processing the business of banking application form request in bank client hotline.
Identity card reader is used for reading customer's identity card information and image.
Tripartite's face identification device, for identifying on-site customer photo, the photograph of I.D. chip preservation, the photograph of online checking citizenship infosystem, is checked three whether same people of photo.
Network communication device is used for logining website of bank.
Customer service hot-wire telephone is used for connecting bank client hotline.
Directed acoustic Microspeaker is for making the call of client in the clear client's of the hearing hotline of hall of bank.
Noise reduction directional microphone is for making client's hot line employee of bank can hear the speech of client in hall of bank.
Bank client consulting service self-help teller machine based on business application form is carried out following steps and is operated.
Step 1, client, by the lobby manager of bank inquiry facility demand, assist to generate banking application form.
Step 2, client hold banking application form and input banking application form and I.D. before banking application form treating apparatus.
Step 3, bank client consulting service self-help teller machine are checked scene photograph, the photograph of I.D. chip preservation, the photograph of online checking citizenship infosystem.
Step 4, bank client consulting service self-help teller machine are according to client's consultation service demand, and login website of bank navigates to the corresponding webpage of client institute consultation service.
Still unsolved problem of step 5, client, bank client consulting service self-help teller machine is connected the telephonograph processing section of client institute consultation service in bank client hotline.
Still unsolved problem of step 6, client, what bank client consulting service self-help teller machine was connected client institute consultation service in bank client hotline manually answers part.
Step 7, client deal with problems, and consulting service complete.
The bank client consulting service self-help teller machine operation steps of embodiment 2 based on business application form.
?
As shown in Figure 2, the bank client consulting service self-help teller machine execution following steps of the embodiment of the present invention based on business application form operate.
Step 1, client, by the lobby manager of bank inquiry facility demand, assist to generate banking application form.
Step 2, client hold banking application form and input banking application form and I.D. before banking application form treating apparatus.
Step 3, bank client consulting service self-help teller machine are checked scene photograph, the photograph of I.D. chip preservation, the photograph of online checking citizenship infosystem.
Step 4, bank client consulting service self-help teller machine are according to client's consultation service demand, and login website of bank navigates to the corresponding webpage of client institute consultation service.
Still unsolved problem of step 5, client, bank client consulting service self-help teller machine is connected the telephonograph processing section of client institute consultation service in bank client hotline.
Still unsolved problem of step 6, client, what bank client consulting service self-help teller machine was connected client institute consultation service in bank client hotline manually answers part.
Step 7, client deal with problems, and consulting service complete.
In the present invention, applied specific embodiment principle of the present invention and embodiment are set forth, the explanation of above embodiment is just for helping to understand method of the present invention and core concept thereof; , for one of ordinary skill in the art, according to thought of the present invention, all will change in specific embodiments and applications, in sum, this description should not be construed as limitation of the present invention meanwhile.

Claims (2)

1. the bank client consulting service self-help teller machine based on banking application form, it is characterized in that, automatic teller machine is made up of banking application form treating apparatus, banking application form reading device, identity card reader, tripartite's face identification device, network communication device, customer service hot-wire telephone, directed acoustic Microspeaker, noise reduction directional microphone;
Banking application form treating apparatus is made up of screen, main frame, hard disk, internal memory; The link that is used for logining the inner website of bank and navigates to the business of processing the request of banking application form; For the treatment of the service request of banking application form, connect the part of processing the business of banking application form request in bank client hotline;
Identity card reader is used for reading customer's identity card information and image;
Tripartite's face identification device, for identifying on-site customer photo, the photograph of I.D. chip preservation, the photograph of online checking citizenship infosystem, is checked three whether same people of photo;
Network communication device is used for logining website of bank;
Customer service hot-wire telephone is used for connecting bank client hotline;
Directed acoustic Microspeaker is for making the call of client in the clear client's of the hearing hotline of hall of bank;
Noise reduction directional microphone is for making client's hot line employee of bank can hear the speech of client in hall of bank.
2. the bank client consulting service self-help teller machine based on business application form, is characterized in that, described automatic teller machine is carried out following steps and operated:
Step 1, client, by the lobby manager of bank inquiry facility demand, assist to generate banking application form;
Step 2, client hold banking application form and input banking application form and I.D. before banking application form treating apparatus;
Step 3, bank client consulting service self-help teller machine are checked scene photograph, the photograph of I.D. chip preservation, the photograph of online checking citizenship infosystem;
Step 4, bank client consulting service self-help teller machine are according to client's consultation service demand, and login website of bank navigates to the corresponding webpage of client institute consultation service;
Still unsolved problem of step 5, client, bank client consulting service self-help teller machine is connected the telephonograph processing section of client institute consultation service in bank client hotline;
Still unsolved problem of step 6, client, what bank client consulting service self-help teller machine was connected client institute consultation service in bank client hotline manually answers part;
Step 7, client deal with problems, and consulting service complete.
CN201410265203.3A 2014-06-15 2014-06-15 Bank client counseling services self-help teller machine based on banking application Expired - Fee Related CN104036597B (en)

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CN104036597B CN104036597B (en) 2016-05-11

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Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN111340452A (en) * 2020-02-28 2020-06-26 中国农业银行股份有限公司 Method and device for opening account for public client

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2002208068A (en) * 2001-01-09 2002-07-26 Toshiba Corp Maintenance support processor and maintenance support system and its line establishing method
US6575362B1 (en) * 1996-12-31 2003-06-10 Pitney Bowes Inc. Secure money order issuing kiosk
CN1642094A (en) * 2004-01-13 2005-07-20 深圳市思诺德数字系统有限公司 Self-service card-issueing system and method
CN101000702A (en) * 2006-01-09 2007-07-18 北京东方兴华科技发展有限责任公司 Self service system and method
CN103714483A (en) * 2013-12-15 2014-04-09 谭希妤 Banking service two-dimension code entering method and banking service two-dimension code entering system

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6575362B1 (en) * 1996-12-31 2003-06-10 Pitney Bowes Inc. Secure money order issuing kiosk
JP2002208068A (en) * 2001-01-09 2002-07-26 Toshiba Corp Maintenance support processor and maintenance support system and its line establishing method
CN1642094A (en) * 2004-01-13 2005-07-20 深圳市思诺德数字系统有限公司 Self-service card-issueing system and method
CN101000702A (en) * 2006-01-09 2007-07-18 北京东方兴华科技发展有限责任公司 Self service system and method
CN103714483A (en) * 2013-12-15 2014-04-09 谭希妤 Banking service two-dimension code entering method and banking service two-dimension code entering system

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN111340452A (en) * 2020-02-28 2020-06-26 中国农业银行股份有限公司 Method and device for opening account for public client

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Effective date of registration: 20170911

Address after: Qinghua street Longjiang town 161100 Qigihar City, Heilongjiang province Longjiang County Commission 27 group four

Patentee after: Shen Yuan

Address before: No. 15 half River Garden 528100 Guangdong province Foshan City Sanshui District southwest Street Sha Tau Road 7 804

Patentee before: Wang Meijin

CF01 Termination of patent right due to non-payment of annual fee
CF01 Termination of patent right due to non-payment of annual fee

Granted publication date: 20160511

Termination date: 20190615