DE10345206A1 - Question and answer network communication system, includes technical/electronic system consisting of part- and/or sub-systems - Google Patents

Abstract

An open, automated, auto-controlled and self managed dynamic network communication system (question and answer network communication system-FAN), consists of a circle of users which enter into communication with one another and moreover consists of a technical (electronic) system (part- and/or subsystems) so that the communication between questioner and answering user is possible and can be coordinated, automated, and managed.

Description

• – Antwort– bzw. Auskunftsbedürfnis zu allgemeinen oder speziellen Wissensfragen sowie zu allgemeinen oder speziellen Themen (Naturwissenschaften, Technik, Kultur, Literatur, Kunst, Musik etc.)
• – Antwort– bzw. Auskunftsbedürtnis zu allgemeinen, speziellen, besonders schnellen oder besonders guten bzw. preiswerten, mitunter sogar unbekannten Dienstleistungen, Gütern oder Produkten sowie zu deren Inanspruchnahme- bzw. Bezugsmöglichkeiten und Lieferbedingungen etc.
• – Antwort– bzw. Auskunftsbedürfnis zu besonderen Lokalitäten, Kontakten, Adressen sowie aktuellen Ereignissen oder Veranstaltungen an einem fremden Ort (z. B. auf Reisen, als Tourist in einer fremden Stadt, als Studienanfänger an einer Universität etc.)
• – Antwort– bzw. Auskunftsbedürtnis zu persönlichen technischen Frage– bzw. Problemstellungen im Haushalt, in der Freizeit oder im Beruf
• – Antwort– bzw. Auskunftsbedürfnis zu allgemeinen oder besonderen Phänomenen (Wetter, Verkehrs– bzw. Staulage, Standorte von Objekten, Bewertungen von Hotels oder Restaurants etc.)
• – Frage–Antwort- bzw. Auskunftsbedürfnis zu Personen des öffentlichen Lebens (mittelbare oder unmittelbare Auskunft zu Pop–Idolen oder Prominenten)

In daily life, for different occasions and on different occasions, there is the need to get answers to questions or to problems or information that is moving in a particular situation or is of general interest to you: questions, problems or the need for answers can have - besides others - the following character:

• - Need for answers or information on general or specific knowledge questions as well as on general or special topics (natural sciences, technology, culture, literature, art, music, etc.)
• - A need for answers or information on general, special, particularly fast or particularly good or cheap, sometimes even unknown services, goods or products as well as their utilization or purchase possibilities and delivery conditions etc.
• - Need to answer or provide information on special locations, contacts, addresses and current events or events in a foreign place (eg traveling, as a tourist in a foreign city, as a first-year student at a university, etc.)
• - Answer or information requirement to personal technical questions or problems in the household, at leisure or at work
• - Need for answers or information on general or special phenomena (weather, traffic or storage location, location of objects, reviews of hotels or restaurants, etc.)
• - Question / answer / need for information on persons of public life (direct or indirect information on pop idols or celebrities)

In some cases You can get the questions or the problem through personal conversations, through research in media (publications such as pamphlets, newspapers, Magazines, publications on data media such as CDs, etc.), in reference works (eg dictionaries), in relevant literature or on the Internet answer.

Often But no one is there to answer the question, because the person who is currently moving from a question and answer need is, in mobile use (on the road, in the car, traveling), a knowledge about corresponding offers are not available, offers possibly to local Shop closing times are bound and the question / answer need outside This closing time is, no information about the cheapest Value for money and the quality appropriate offers, hurry to solve problems In addition, you are often in a situation where in the one later Answering the currently current question could be made obsolete.

In other cases, z. For example, in the case of questions whose answers are not highly up-to-date, would the Research or the survey of competent information persons or Experts normally take too long.

Often but can not or should not answer the question being repaired. The person to have answered the question would like to, in many cases in the situation in which he is currently, if possible fast or with the least possible Research effort one possible satisfactory answer to the question get the problem facing him.

This Dilemma between (for what reasons always) more urgent Question or problem and the need for an answer and as fast and as satisfying as possible Answer can often not be solved satisfactorily. The questioner remains in many cases sitting on his question. His need for a fast and satisfactory answer finds insufficient satisfaction.

FAN represents a network communication system that satisfies the need for a Questioner for any question or problem with the answer competence of corresponding answerers brings together. When As a questioner (questioner) everyone can participate in the FAN. As an answerer (Answerer) can be any FAN with his own answering competence in the extent desired by him (eg in self-defined time windows or at specified times Theme / problem areas) to disposal put.

simultaneously creates the network operator of the FAN with the appropriate means (eg hardware, software, databases, etc.) the technical requirements for the Communication process between the users of the FAN, with the help of which Communication between the users as automatically as possible, coordinated, controlled and can be managed.

The users are moved to participate in the FAN for intrinsic as well as extrinsic motives. In order to strengthen and maintain motivation, the FAN has set up an incentive system (bonus system, rating system, ranking list). This incentive system has a dynamic effect on the FAN and its users.

to Participation in the FAN can be the users (questioner and / or answerer) register with the terms of use. The registration allows Participation in the FAN and the use of the functionalities provided for in the FAN for the Terms of use that the user has agreed to.

The Communication of the users in the FAN can basically be done via any electronic communication medium operate. First and foremost are the internet (text messaging, Voice transmission, Image transmission, SMS, e-mail, chat), other electronic communication networks and the telephone (voice control, telephone dialogue, text transmission, Process control e.g. above Tonwahlverfahren, SMS, possibly image transmission with future technologies such as UMTS, etc.). in question.

The Internet serves users primarily as access to their registration in the technical system of the FAN (see Example 1). It serves about that In addition to the exchange of information between the users and the Use of the other functionalities of the FAN (eg evaluation, see. embodiment 2).

Other electronic communication networks, the z. B. only one completed Group of people or companies, including private operators or operated and / or used, may have the same functionality like the internet and can may be used appropriately in relation to FAN.

The Fixed and mobile telephone network serves the users as a medium for the most possible direct and fast information exchange in the FAN. In addition, there is about that fixed and mobile telephone network the possibility of using the other Functionalities of the FAN (eg registration - cf. embodiment 5, evaluation - cf. embodiment 6, etc.).

All functionalities from FAN can both over Internet access (with appropriate system-side vote also over other electronic communication networks) as well as by telephone be used. The telephone use has the advantage that all functionalities of the FAN are also available to the user in mobile use.

The such available standing FAN can be natural and / or legal individuals or groups of persons privately or used commercially. The mentioned users can - for different Time points or consecutive time - both as a questioner as well as a responder occur. In addition, FAN as Forum or service platform for service providers as well as general Forum for information serve any kind.

The information transfer between questioner and answerer can work in different ways done, z. Eg linguistically, in writing, by electronic signals, keyboard shortcuts to be entered (for example, on the phone, eg on the computer) or figuratively.

The Submission of information can be done by the answerer for free or paid.

The Submission of information by the responder will depend on the FAN quality from the information recipient (Questioner) (see exemplary embodiments 1 and 6). The technical system of the FAN allows a corresponding automated documentation of this review and puts it in a corresponding rating system (eg point system, ranking system with evaluation levels) in which the answerer - depending on the quality of their Answer to awarded on the basis of submitted evaluations (eg with stars in a 5-star model or z. B. in a categorized Point system or z. B. with subnotes to certain rating categories or z. B. with an overall rating) and from the for the questioner Responsibility of the answerer - if necessary divided according to different, system-defined assessment categories - can be seen directly.

Vice versa FAN also offers a corresponding automated assessment system for the evaluation of the questioner. This can z. For example, the seriousness and reliability of the questioner.

The Evaluation of the answerer or questioner by the other party takes place by means of evaluation questions provided by FAN (possibly differentiated according to certain rating categories such. B. accessibility, quality the answer, service, quality of service and friendliness etc.) and by classifying the answers to each evaluation question a rating scale specified by FAN. By weighting the respective assessment with a system-based and by the Importance of each individual question or rating category depending Weighting factor and subsequent Cumulation can the individual ratings for a "total rating" of the answerer or Fragers merged become.

The evaluation of questioner / answerer takes place voluntary. FAN However, after exchanging the information between the questioner and the answerer, the system points out the possibility of the evaluation and forwards the questioner and the answerer into a standardized / system-preset evaluation routine.

Becomes however after a contact over FAN refrain from evaluating the user (questioner and answerer), the user will be at the next contact FAN "reminded" the pending rating and asked to do the evaluation.

"Loyalty Evaluator " automatically on the system side by correspondingly positive ratings at "speed and reliability the rating "" rewards ".

Failing the rating again, the reminder function goes out for follow-up contacts. The omitted rating is considered a penalty in the rating of the one deposited, who has omitted the evaluation. This will be a own valuation category "rating / rating reliability" led with a system-determined weighting in the overall rating the user finds input. The user is on the system side related consequences his action or omission, or may be in the FAN to explain.

• – der oder die am schnellsten erreichbaren und unter diesen der oder die kompetentesten Antworter,
• – der oder die aktuell erreichbaren Antworter mit dem höchsten Gesamtrating und der oder die aktuell erreichbaren Antworter mit der höchsten Bewertungszuverlässigkeit.

If, in the FAN, several answerers are available for answering this question, the questioner is always offered the following choice as addressee for his question:

• - the one or the fastest and most competent answerers
• - the most achievable answerer (s) with the highest overall rating and the most current answerer (s) with the highest rating reliability.

alternative the questioner in FAN can determine the number of responses to be displayed and Preset or set the order of the display. The number of answerers to be displayed is from safety and security system reasons (Speed of the system) is limited in height.

Of the Users can use the FAN to contact prominent people use (see exemplary embodiment 7).

FAN is based on the principle that for every question an answer is offered. If there is no answer to a question to disposal is offered to the questioner, his question with a FAN helper to discuss: A FAN helper is not an expert on the adjacent Question, but can possibly give tips such as an answer to the Question can best be found. FAN helper can anyone be (see embodiment 9).

Also FAN helpers can according to the criteria of the v. G. Rating system.

Of the Users can also set one of their input requirements (registration, registration, Specifying a time window, etc.) corresponding input mask by phone at FAN. FAN sends the user via SMS or in another appropriate type a corresponding input mask on the display of his (mobile) telephone or other suitable communication device. In these Input mask, the user can enter the necessary data and return to FAN. FAN processes this data in the manner intended by the user and manner (see embodiment 10).

in the Regard to a limited character input in conventional SMS is the communication in FAN using the input mask so reduced as possible and so in detail as necessary. Every user has the option on the internet or other electronic communication networks, in which FAN may be operated, detailed on the use and functionalities of To inform FAN.

The FAN is listed under a brand name. This will be a brand name selected which does not conflict with the rights of others. Brand names of the FAN can be, for example "FAN", "FANS", "FANFAN", "fan.net", "fan.com", "fan.de". The brand name serves the easier reminder for the users and as a basis for the Derivation of the telephone number of the FAN or the availability of the FAN on the Internet or other electronic communication networks.

FAN can also be in the form of subsystems for different applications and thereby led under differentiated brand names.

The telephone numbers of the FAN are based on the chosen brand name, provided that the chosen brand name has no rights conflict with others. The phone number is derived accordingly the statements made in protection claim 29 (???) (see exemplary embodiment 11).

Another way of using the FAN is to combine the functionalities of the FAN with traffic navigation systems. An example of this is the communication of the position of objects, situations, or the like (eg fixed and possibly mobile speed measurement stations - so-called "lightning boxes"). Traffic congestion) by users to the FAN and the storage, processing and use of the information in traffic navigation systems.

By the processing of information provided by users to FAN and their use by users of the FAN in (for example) traffic navigation systems can Users of traffic navigation systems thereby their driving behavior Customize that set up by the traffic navigation system when approaching automatically on the object (eg mobile or stationary radar trap) or the situation (eg traffic congestion) (cf. embodiment 12).

Embodiment General

FAN uses all possibilities to simplify and accelerate the communication of users, without neglecting security interests. The concrete one Design of these possibilities takes place in a later Stage of implementation of FAN.

FAN is set up so that all functionalities, in particular embodiments 3 to 8 and 10 to 11 also in the speech dialogue through speech recognition systems (or alternatively via FAN helper or operators).

alternative is also a direct text input z. B. by using handheld computers possible.

Conceivable is also a voice dialogue between user and FAN, in which FAN using "intelligent speech recognition systems" in the questions / answers identified by the user's keywords, by means of which the user is automatically assigned to certain subject areas becomes. The assignment can be made directly or to the user for selection Tobe offered. FAN can be set up so that every system step to be confirmed by the user is. Before system steps, FAN can also provide the user with alternative assignments to choose from, from which the user chooses one and thus determines himself Assigns topics.

FAN is to be set up in such a way that the exact concretization and confirmation of the entered and / or transmitted Information reconfirmations if necessary, alternatives for exact determination and selection are offered will be confirmed again afterwards. FAN offers a balance between the speed of the system, Simplicity of operation and the quality requirement of inputs.

Embodiment 1

The embodiment 1 describes the registration of a user on the Internet or possibly another electronic communication network:
The registration at FAN takes place primarily in the Internet or possibly in another electronic communication network. To do this, the user surfs the homepage of FAN (eg "fan.net", "fan.com", "fan.de" etc.), while offering the functionalities of FAN in subsystems differentiated according to application areas under their own brand name the contact with the homepage accordingly (example: operation of own network communication system for the application area "problems in the traffic under the name" TrafFAN "and contact to the homepage" TraFAN.net "or" TraFAN.com "or" TraFAN.de "etc.) The application example is limited to the description of the functionality in FAN. An application in subsystems takes place accordingly.

The functionalities of the FAN or the subsystem are listed on the homepage. First, reports the user at FAN. He uses his personal user ID and his personal Password or his registration number. His user ID and his The user gives himself the password during his first registration / registration. A registration number will be displayed in the dialog with the registration created by the user.

• – Anrede
• – Name
• – Vorname
• – Straße
• – PLZ
• – Ort
• – Telefon Festnetz
• – Telefon Mobil
• – E-Mail Adresse

In the case of first use, the user clicks the "register" functionality.A pop-up window opens, in which the user can choose between "Registration Query" and "Registration Answerer." He selects the corresponding tab an input mask with the following input fields (mandatory fields):

• - Salutation
• - Surname
• - First name
• - Street
• - POSTCODE
• - place
• - Telephone landline
• - Mobile phone
• - E-mail address

Of the Frager clicks on "continue" after everything entered. The terms of use appear. part of Terms of Use is the Code of Conduct. Both must be from Questioner confirmed otherwise it will not be registered.

After its registration, the user has access to all functionalities of the FAN (eg participation as a questioner or answerer on the Internet, in another electronic communication network and / or in the fixed or mobile telephone network, definition of subject areas and time windows as answerers, submission of evaluations, insight into status overview or rating / ranking of questioners and respondents, changes of password, data modification, etc.) For verification purposes The information entered and processed is presented in an overview by the FAN and finally confirmed by the user.

Embodiment 2

embodiment 2 describes the awarding of an evaluation on the Internet and / or in another electronic communication network.

Of the User logs in with his ID or registration number when FAN on. From the functionalities available to him, he selects: "Bonus" or "Bonus Award". Then he receives from the System an overview of the carried out by him Issues. From this he can understand comprehensibly and clearly, to which answerer / questioner he / she awards the intended bonus would like to. By clicking on the corresponding addressee (button) opens through a stored function an input mask for entering the bonus points intended by the user.

Alternatively, it opens a system-defined evaluation routine with standardized evaluation questions, possibly differentiated into certain categories or according to categories certain evaluation criteria. The FAN system determines by weighting the question was graded with a system preset Weighting factor and cumulation one - at system differentiation partial rating per rating category / rating criterion and accordingly - in each Case - one Overall rating for the answerer / questioner.

to Verification will be an overview of the input and processed information / data from the FAN presented and finally confirmed by the user.

Embodiment 3

The embodiment 3 describes the general text input via the keyboard of a suitable telephone or handheld computer in the fixed or mobile telephone network:
So the user first connects to FAN; According to today's communication standards, this would be done over a telephone connection, henceforth called "telephone dialogue." With the existing connection, all administrative functionalities are activated in the automated dialogue between FAN and users.The user is greeted by FAN with a welcome text and with automatic voice control through the telephone dialogue guided (see Example 4 and 5).

alternative To do this, the user calls one of his input needs (registration, registration, indication a time window, etc.) corresponding input mask at FAN and FAN sends the user via SMS or in another suitable Type a corresponding input mask on the display of his (mobile) input device (Telephone and / or handheld computer etc.). In this the user can get the necessary Enter data and send back to FAN. FAN processes this data as intended by the user Way (see embodiment 10).

#

zentrale Steuer- und Befehlstaste. Mit # beginnt und beendet der Nutzer seinen Telefondialog. Mit # werden die Systembefehle eingeleitet und umgesetzt.

*

die Taste * trennt alle Buchstaben (z. B. h*e*c*k* = 44*33*222*55 sowie Wörter (Name**Vorname, z. B. h*e*c*k**j*u*e*r*g*e*n = 44*33*222*55**5*88*33*777*4*33*66) voneinander. In Kombination mit der # Taste veranlasst sie bestimmte Funktionalitäten von FAN (z.B. #* veranlasst Neueingabe bei Vertippen) Ziffern die Zifferntasten dienen zur Eingabe der entsprechenden Ziffern von 0 bis 9

Buchstaben

die Buchstabentasten dienen zur Eingabe der entsprechenden Buchstaben des Alphabets. Die Eingabe ertolgt mit Unterstützung einer automatischen Texterkennung oder durch Eingabe jedes einzelnen Zeichens, wenn dies im Sinne der Eindeutigkeit der Eingabe erforderlich ist. FAN erkennt abhängig von der Funktionalität (ergibt sich aus der Dialogführung) die richtigen Eingabedaten bzw. Eingabebefehle. Beispiel Eingabe mit Texterkennung: „Juergen" = 5837436 Beispiel Eingabe ohne Texterkennung und im Rahmen einer notwendig eindeutigen Eingabe: „Juergen" = 5*88*33*777*4*33*66 Wenn dies aus Gründen der Eindeutigkeit der eingegebenen Daten erforderlich ist, wird jeder eingegebene Buchstabe mit einem * vom nächsten Buchstaben getrennt. Wörter werden je nach Eingabemodus durch * oder** voneinander getrennt. Beispiel Eingabemodus mit Texterkennung: „Heck Juergen" = 4325*5837436 Beispiel Eingabemodus ohne Texterkennung mit erforderlicher Einzeleingabe der Zeichen: „Heck Juergen" = 44*33*222*55**5*88*33*777*4*33*66

The telephone dialog is led with individual keyboard shortcuts. The operation results from its own internal logic, which opens up to the user very quickly and very easily. According to the usual today standardization of the key assignment of phones and the previously known telephone technology, the following keys have the following meaning or would run the dialog as follows:

#

central control and command key. With #, the user starts and ends his telephone conversation. # Initiates and implements the system commands.

*

the key * separates all letters (eg h * e * c * k * = 44 * 33 * 222 * 55 as well as words (name ** first name, eg h * e * c * k ** j * u * e * r * g * e * n = 44 * 33 * 222 * 55 ** 5 * 88 * 33 * 777 * 4 * 33 * 66) from each other In combination with the # key, it initiates certain functions of FAN ( eg # * causes a new entry in case of typing) Numbers The numeric keys are used to enter the corresponding numbers from 0 to 9

letters

the letter keys are used to enter the letters of the alphabet. The entry is made with the support of an automatic text recognition or by entering each individual character, if this is necessary in the sense of unambiguous input. FAN recognizes the correct input data or input commands, depending on the functionality (results from the dialog). Example Input with text recognition: "Juergen" = 5837436 Example Entry without text recognition and within the scope of a necessarily unique entry: "Juergen" = 5 * 88 * 33 * 777 * 4 * 33 * 66 If this is necessary for reasons of clarity of the entered data , every entered letter is separated by a * from the next letter. Words are separated by * or ** depending on the input mode. Example input mode with text recognition: "Heck Juergen" = 4325 * 5837436 Example input mode without text recognition with required single input of characters: "Heck Juergen" = 44 * 33 * 222 * 55 ** 5 * 88 * 33 * 777 * 4 * 33 * 66

The Difference between digit and letter automatically detects FAN on the meaning of the input (word or number, depending on whether accordingly the automatically announced guide in the phone dialog just that Name or first name or a telephone number is entered.

fan uses the currently available technical options for easy and quick information / text input. These will Concretized at the stage of implementation of FAN and after the current one State of the art used.

to Verification will be the entered and processed information Data are repeated by FAN and confirmed by the user corrected in case of incorrect entry.

Embodiment 4

embodiment 4 describes the telephone registration of a user in the FAN

Of the User calls FAN. FAN uses the registration to recognize the user and leads him in the phone dialog to the desired Application. If FAN does not recognize the user automatically (eg because of telephone number suppression) FAN asks the user to enter his ID.

The caller is registered and Fan can recognize this. Then, for example, the following automatic voice dialogue (italic):
Good day. Here is FAN.
Please enter # F # if you want to ask a question. (Input = # 3 #)
Please enter # A # if you want to sign up as an answerer.
(Input = # 2 #, as FAN here automatically expects an "A" for "Answerer" and the letter "A" is stored on the number key "2")

The caller is not registered or is not recognized as registered because of the phone number suppression:
Good day. Here is FAN.
To use FAN, they must be registered in the system. If you are not registered yet, please enter: # registration #. Fan will then guide you through the registration process. If you make a mistake, please enter # c #. If you want to make a new input, please enter # new # or # ac #.
If you are already registered, please enter your user ID and password. Start and end your input with the hash key.
If you want to ask a question, please enter # F # (= # 3 #) after registering.
If you want to register as an answerer, please enter # A # (= # 2 #) after your registration.
You can interrupt the current announcement at any time by entering the function you require and go to the next dialog step. Begin with your input after the beep.

For verification, the entered and processed information / data repeated by FAN and are confirmed by the user or corrected in case of incorrect input.

Embodiment 5

embodiment 5 describes the registration of a user in the FAN via telephone or via handheld computer (hereinafter "telephone Registration "or" telephone communication "or" telephone dialogue ").

The telephone registration is likely be the exception, since the registration via the Internet is more comfortable, faster and safer (see Example 1).

The Entry of the data for the registration takes place with the telephone communication over the standardized letters / number keys and function keys of mobile or fixed telephones (according to the current state of the art) Help of tone dialing: each key has its own frequency, the transmitted and is recognized; see. embodiment 3), or, when using a handheld computer, by entering via the Keyboard and transmission the data over the telephone connection to FAN. The user gives his personal necessary for registration (name, first name, mobile phone number, fixed telephone number, street, residence, Postal code) in a telephone dialog with FAN. It is the Users through an automated dialogue through the registry guided.

With the user agrees to the Terms of Use (Privacy Policy, Codex, etc.). In the phone dialog, the user is limited to these conditions advised and complete registration asked on the internet. In addition, if necessary, the indication that the Data of telephone registration after a certain period of time deleted if the user does not log in via the Internet.

The user establishes the telephone connection to FAN. FAN recognizes that it is an unregistered user and runs it as follows in the auto-registration dialog shown as an example:
Good day. Here is FAN.
To use FAN, they must be registered in the system. If you are not registered yet, please enter: # registration #. Alternatively: FAN offers the user various options with ascending numbers to choose from. One option is the "Registration" function, which allows the user to select this option by entering the appropriate option number or confirming with the # key.
Fan will then guide you through the registration process. If you make a mistake, please enter # c #. If you want to make a new input, please enter # new # or # ac #.
If you are already registered, please enter your user ID and password. Start and end your input with the hash key.
If you want to ask a question, please enter # F # (= # 3 #) after registering.
If you want to register as an answerer, please enter # A # (= # 2 #) after your registration.
You can interrupt the current announcement at any time by entering the function you require and go to the next dialog step. Begin with your input after the beep.
Please enter your data via the touch screen of your mobile phone or handheld computer. Separate each letter with the asterisk key. We need your name, your first name, your mobile and your fixed telephone number, your place of residence your postal code and your street and house number. Please enter ae for ä, oe for ö and ue for ü.
Please enter your surname after the beep. Separate each letter with the asterisk key. Finish entering your family name by pressing the star key twice or by pressing the hash key. (Beep)
Input:
H * e * c * k = 44 * 33 * 222 * 55 ** (or instead of "**""#")
Please enter your first name after the beep. Finish entering your first name by pressing the asterisk key twice or by pressing the hash key. (Beep)
Input:
J * u * e * r * g * e * n = 5 * 88 * 33 * 777 * 4 * 33 * 66 ** (or instead of "**""#")
Please enter your mobile phone number after the beep. You can enter the individual digits without an asterisk key. Separate area code and phone number with the asterisk key. End the entry of your telephone number by pressing the asterisk key twice or by pressing the hash key. If you do not have a mobile telephone number, press the star key or the hash key twice. (Beep).
Input:
0175-3607158 = 0175 * 3607158 ** (or instead of "**""#")
Please enter your phone number after the beep. You can enter the individual digits without an asterisk key. Separate area code and phone number with the asterisk key. End entering your telephone number by pressing the asterisk key twice or by pressing the hash key. (Beep),
Input:
02225-701300 = 02225 * 701300 ** (or instead of "**""#")
Enter your residence after the beep. Separate each letter with the asterisk key. Finish entering your residence by pressing the asterisk key twice or by pressing the hash key.
Input:
Rheinbach = 777 * 44 * 33 * 444 * 66 * 22 * 222 * 44 ** (or instead of "**""#") Enter your postal code after the beep. Finish entering your postal code by pressing the asterisk key twice or by pressing the hash key.
Input:
53359 = 53359 ** (or instead of "**""#")
After the beep, enter your street. Stop entering your street by pressing the asterisk key twice or by pressing the hash key.
Input:
Walnut street
= 66 * 88 * 7777 * 7777 * 22 * 2 * 88 * 6 * 7777 * 8 * 777 * 2 * 7777 * 7777 * 33 * (or instead of ** "#")
Enter your house number after the signal tone. Stop entering your street by pressing the asterisk key twice or by pressing the hash key.
Input:
37 = 37 ** (or instead of "**""#")
This completes your registration. You have entered the following data: Heck, Jürgen, 0175-3607158, 02225-701300, Rheinbach, 53359, Nussbaumstraße, 37. After the beep you will receive your registration number. It consists of the digits that result from entering your name, your first name, and the last 4 digits of your telephone line (fixed, mobile).
Your registration number will be: 4325 5837436 1300 It will be sent to you by SMS after registration is complete.
Please keep this number ready whenever you use FAN. The telephone registration is only provisional. Please register permanently on the internet. If you do not register on the internet within 10 days, your registration with FAN will cease.
You can change the last four digits of your registration number. Please enter: # registration #. You do not need to separate the individual letters with the asterisk key.
Alternatively, FAN offers the user the option "Registration" with a number for selection, and the user can select this option by entering the appropriate number of options and confirming with the # key.
After the beep, please enter your old registration number:
(End your entry with the asterisk key (signal tone).

Input z. B .: 4325 5837436 1300
Hello Mr. Jürgen Heck. After the beep, please enter 4 new digits to change your registration number (beep)
Input: 7777
Enter the four digits again
Entry 7777
Their new registration number is 4325 5837436 7777.
You can delete your data at any time. Please enter your registration number after the beep and delete # data *
Alternatively, FAN offers the user a numbered "Clear Data" options to choose from, and the user can select this option by entering the appropriate number of options and confirming with the # key.

The Telephone registration is on the Internet through a user agreement added. Confirmed there the user the content of a user agreement, the data protection law Provisions and taking note of the FAN Code of Conduct Etc.

to Verification will be the input and processed information / data from each FAN repeated and to be confirmed by the user.

Respectively the inputs with a handheld computer, over a telephone or other Line connected to FAN, the user communicates similar with communication on the internet. e.g. are entered letters in this case, do not separate with a * symbol.

FAN uses all possibilities to simplify and accelerate the communication of users, without neglecting security interests. The concrete one Design of these possibilities takes place in a later Stage of implementation of FAN.

Embodiment 6

embodiment 6 describes the award of a rating in the telephone network on the Keyboard of a suitable telephone or handheld computer.

in the Normally, the questioner at the end of his call with the Answer his bonus or penalty. He can do this immediately or too later (after Determination of quality the answer).

If the questioner wants to award his bonus at the end of the call with the answerer in the still existing connection, he enters:
# bonus * x # (input = # 26687 * x #)
(x stands for bonus points from example -5 to +5)
The positive bonus points are entered as numbers, the negative bonus points as numbers with the prefix *. Bonus allocation 1 is entered as 1, bonus allocation 2 as 2, bonus allocation -1 as * 1 and bonus allocation -2 as * 2.
Example:
Bonus allocation -1: # bonus ** 1 # (input = # 26687 ** 1 #)
Bonus 1: # bonus * 1 # (input = # 26687 * 1 #)

If the questioner wants to award his bonus later, he calls FAN and enters his bonus. When registered with FAN, FAN will automatically recognize the user:
# fan * bonus * x # (= # 326 * 26687 * x #).

Usually, the bonus always refers to the last answerer who has been called. It is also possible to assign the bonus to a specific answerer. This may be desirable if you have asked several questions and later want to award the bonus for a specific question. To do this, he attaches an "a" to the bonus allocation and the last 3 digits of the caller's telephone number to which he wants to award the bonus (2).
Input example for awarding a bonus 2 to a responder whose last three digits of his telephone number are "123":
# fan * bonus * 2 * a123 # (= # 26687 * 2 * a123 #

each Question of a questioner is systemically stored and is over the internet for the questioner retrievable, allowing an assignment of a bonus to one Question or to a responder is possible at any time.

If The answer offered by FAN can not be answered by the Questioner also awarded a penalty.

at Using the handheld computer, the input is modified accordingly (eg without separation of letters or words by * symbol).

alternative to enter single letters or information about the Keyboard of the phone or handheld computer FAN offers the user various Options, each with a number, are available for selection. The user can this option by entering the appropriate number of options and confirmation select with the # -key.

Embodiment 7

The embodiment 7 describes the telephone connection recording of a response to FAN to provide in a time slot; alternatively: Input via Handheld computer.

Of the Answerer will immediately after the connection in a telephone Dialogue with FAN, if FAN recognizes the responder as a registered responder, otherwise FAN will bear the user ID or registration number. This Dialog looks like this as an example:

FAN

Good day. Here is FAN. If you want to ask a question, please enter: # F # (= # 3 #) If you call as a responder, please give a: # A # (= # 2 #)

responder:

Input: # A # (Of the Jump to the next Dialogue - to next Announcement can be done directly by ##

FAN:

Please give yours ID (or registration number)

responder:

# heck * jürgen * "last 4 digits your own landline phone number "# Input: # 4325 5837436 1300 # (The traceability of the structure of the entered numbers because of a space is listed at the place a meaning unit ends (eg name, first name). alternative can they Meaning units are also separated by asterisks. FAN is programmed so (intelligently) that it recognizes both possibilities.)

FAN:

Please enter the Phone number at which you can be reached:

responder:

Entry: # 02225 * 701300 #

FAN:

Give the please Timeframe in which you are available stand; in the following order: day; Month; Time, from to

responder:

Input: # 01 * 02 * 1800 * 2000 # at The following references apply to this entry: 01 = day, 02 = month; 1800 = 18.00 h, 2000 = 20.00 h.

FAN:

Please enter the Subject area in which you are available as an answerer want. If you already registered with a subject area at FAN are for you are now using it Please enter # FAN #. Alternative to this Input automatically detects FAN that the caller is registered, and immediately specifies the topics with which the caller registers is. If the answerer FAN for more than 12 months not his registrations are deleted. When this is done, it is the new contact with FAN by announcement and stating the subject areas, for which he was registered communicated. FAN offers him the options to choose from, opt for the old topics / deleted Re-enable registrations and / or new topic areas take.

FAN:

Your registration is deleted. Please enter a subject area or They are for the following Topics registered "Dusseldorf." If you are looking for this Topic, press You # j # (j stands for yes, input: # 5 #) When the answerer registers for multiple topics is, these are listed in order. For every topic the answerer can set his initially specified time window. For this he operates after each announcement the keys # j #. Has he covered several topics, he can with ## to the next topic jump. With # c # he can delete his last entry. With # ac # he can his delete all entries. With # end # (= # 3633 #) he can end his dialogue.

responder:

gives any Subject areas, z. B. # Düsselstrand Dorff # without further Information means this: Dusseldorf generally; Input: # 3 * 88 * 33 * 7777 * 7777 * 33 * 555 * 3 * 666 * 777 * 333 # or with text recognition: # 38377353673 #

FAN:

You have registered for the subject area "Düsseldorf". If If you want to register for another subject area, enter this one now.

responder:

possibly gives another Subject area (eg # Cologne * Tango #; Entry: # 55 * 666 * 33 * 555 * 66 ** 8 * 2 * 66 * 4 * 666 #) or with text recognition: # 56356 ** 82646 #

responder:

# # Eat Dusseldorf * (responder stands for information to eat in Dusseldorf to disposal)

responder:

Input: # Cologne * Tango #

responder:

Input: # Trier * Uni #

responder:

Input: # FAN * Dusseldorf # (Fan helpers) (see exemplary embodiment 9) The entry means that the caller is generally approachable is and can convey another caller to a special topic In Dusseldorf Can give information. For example, the answerer uses Internet access to FAN to quickly pick two matching phone numbers for the questioner (Er can the Tel. search directly and send by phone to write or he sends it by SMS to the mobile phone number of the questioner.

at Using the handheld computer, the input is modified accordingly (eg without separation of letters or words by * symbol).

alternative to enter single letters or information about the Keyboard of the phone or handheld computer FAN offers the user various Options or input options, each with a number, to choose from. The user can this option by entering the appropriate number of options and confirming with select the # key.

Embodiment 8

The embodiment 8 describes the use of the FAN service "talking to a prominent person" by telephone or handheld computer (in the example, "Jürgen Heck" stands for a prominent person):
The user can try to reach his celebrity at any time as follows: He chooses the number of FAN and the number of his star and then enters the name of the prominent person he wants to speak with according to the following pattern.
Entry example: "Jürgen Heck":
# fan * jürgen * heck # (keyboard: # 326 * 5837436 * 4325 #)

FAN announces via phone via automatic announcement, when the star on the phone is reached, z. B .:
Hello, this is your fan.Your desired participant "Salutation, Name" is currently not available by phone.You can reach "Salutation, Name" at the following times: "Time window." If you wish to receive a text message, please enter : # fan * sms # (keyboard. # 326 * 767 #)

at Using the handheld computer, the input is modified accordingly (eg without separation of letters or words by * symbol).

alternative to enter single letters or information about the Keyboard of the phone or handheld computer FAN offers the user various Options or input options, each with a number, to choose from. The user can this option by entering the appropriate number of options and confirming with select the # key.

Embodiment 9

Exemplary embodiment 9 describes the function of the "FAN helper". As an example, let us mention how a user can register as a fan helper for, for example, Düsseldorf:
# Fanhelfer * Dusseldorf #
Input = 326435337 * 38377353673

The Input means that the caller is generally approachable and for example, can mediate another caller to one Special topic in Dusseldorf Can give information. For example, the answerer uses Internet access to FAN to quickly pick two matching phone numbers for the questioner can the Tel. search directly and send by phone to write or he sends it by SMS to the mobile phone number of the questioner.

at Using the handheld computer, the input is modified accordingly (eg without separation of letters or words by * symbol).

alternative to enter single letters or information about the Keyboard of the phone or handheld computer FAN offers the user options or input options, each with a number, to choose from. The user can this option by entering the appropriate number of options and confirming with select the # key.

Embodiment 10

The embodiment 10 describes the function of retrieving an input mask for written information transfer to FAN by phone or handheld computer.

Of the Calling up an input mask facilitates the transmission of information to FAN for the user. The input mask can be called up by phone or SMS and appears on the display of the (mobile) phone or Handheld computer.

Of the For example, a telephone call can be made as follows:

The user establishes a telephone connection to FAN. After establishing the connection, the user is guided in the speech dialog, for example, as follows:
Hello, this is FAN. You have the option of communicating your information to FAN in the voice dialogue or via SMS. If you want the voice dialogue, please press # s #). If you want a written input, please press # t #.
If you have selected the written entry, you will receive an SMS. In the places marked in the text of the SMS, enter the necessary markings or your desired messages and send the SMS back to FAN.
Example of the structure of an input mask (the underscores stand for input spaces, the points for any required number of input spaces):
Questioner: _
(Here the user marks, with any character, that he has a question or wants to register as a questioner.)
Responder: _
(Here the user marks, with any character, that he wants to register as an answerer or register.)
Registration:_
(Here the user marks, with any character, whether he wants to be registered.)
ID: _...._
(Here the user enters his ID.)
The entry into the following fields happens analogously, or the user leaves them open - yes, according to intention.
Surname:
First name:
Street:..
POSTCODE:
Place:
Telephone landline: _...._
Phone Mobile :.

Depending on the need, the user can also call up special input masks (eg for evaluation, time windows, etc.):
Identifier: _..._
(Entering the user ID or registration number)
Topic: (Entering the topic and the time window in which a caller is available.)
Time window: _._._,_._-_._
(Enter the time window in which a caller is available, enter date (dd.mm.yy, time from - time to [hh.mm-hh.mm], enter the digits, placement according to the order of entry the spaces provided, correction for horizontal or vertical movement of the cursor by overwriting.

In addition, for the questioner, for example, the possibility of only one responder of z. For example, to choose two or three best categories, to have a responder given regardless of their categorization, and / or to accept, for example, the support of a FAN helper:
Answerer category: _ (category 1-5)
(Entering the category of answer competence [eg 1, 2, 3, 4 or 5], depending on its status in the ranking list or rating system)
FAN Helpers: __ ("yes" or "no")
(Entry of "yes" into the input field - here represented by underscores - means: The user may wish the support of a FAN helper, entry of "no" in the input field means: The user does not want any support from a FAN helper )

Embodiment 11

The embodiment 11 describes the derivation of the telephone number for the FAN in dependence from the chosen one Brand names. This is clear from the following examples:

Brand name "FAN"

sRufnummer, when spelling the individual letters: 333-2-66 ("writing" of "F" or "f" by three times Actuate the number key 3 of, for example, a mobile phone; Write from "A" or "a" by one-time Actuate the number key 2 of, for example, a mobile telephone; Write from "N" or "n" by two times Actuate the number key 6 of, for example, a mobile phone;

Brand name "fan.net"

telephone number in spelling by pressing the respective key once, listed on the letter is: 326638 ("writing" the letter "f" by pressing the Key 3, "Write" the letter "a" by pressing the Key 2, "Write" the letter "n" by pressing the key 6, etc .; while the separation point is omitted.

These Type of calling number of the FAN allows the user the simple Reminder and use of the phone number.

Embodiment 12

sThe embodiment 12 describes the communication of the positions of objects (here e.g. B. speed measurement stations in traffic) by users of the FAN to the FAN, the storage and processing of the communicated Information in the FAN, the transmission the data obtained by the FAN in GPS-based traffic navigation systems; via SMS or via the telephone (for example, by voice computers or operators) and the automatic notification of the driver by the traffic navigation system, SMS or telephone to the position of the object in question (here speed measuring station).

The Position of the object, for example, the user writing about the Communicate internet; Alternatively, the message about the Telephone.

at the message about the internet can be over the user FAN street maps and city maps from the whole Federal Republic of Germany (or analogous also from other countries) call, mark the position of the object in the map or plan or by specifying location, street name and number and send the information to the FAN. To concretize the information locations If necessary, reconfirmations are made from FAN or transmission Alternatives from which the user can make a selection.

The FAN works the information for use in traffic navigation systems on. The information obtained in this way will be used by the operators of the FAN the operators of traffic navigation systems in mutual Agreement on business to disposal and finally stand the users of navigation systems (eg drivers, e.g. B. in the form of an optical and acoustic position message) for Available.

The The following example shows how the message of an object position to the FAN by telephone. For this purpose, the user can analog embodiment 10 retrieve an input mask at FAN.

The telephone call, for example, as follows:
The user establishes a telephone connection to FAN at the location of the object position that he wishes to report. After establishing the connection with the FAN, the user is guided in the speech dialogue as follows, for example:
Hello, this is FAN. You have the option of communicating your information to FAN in the voice dialogue or via SMS. If you want the voice dialogue, please press # s #). If you wish to receive a written message via SMS, please press ##.

With the key combination # s #, the user can also at any time to carry out the Activate voice dialog with the FAN.

With the key combination # t # causes the user to send directly an input mask via SMS through the FAN.

When selecting the # s # (voice dialog) option:
If you want to communicate an object, please press # o #.
With the key combination # o #, the user causes the storage of the geographic position of his mobile phone in the FAN and the corresponding processing of this information by the FAN with the aim to make this information usable in traffic navigation systems. FAN assigns all position messages within a radius of approx. 10 m around the object to this object.
The user can enter the information in the normal voice dialogue. Possibly. FAN reconfirms or sends alternatives from which the user can choose. Thereby FAN automatically applies the recognized location of the used mobile phone and associates it with the information provided by the user about the object.
This serves to confirm and concretize the entered information / location data.

When selecting option # t # (written input):
You have chosen the written entry. You will shortly be sent an SMS. In the places marked in the text of the SMS, enter the necessary markings or your desired messages and send the SMS back to FAN.
Example for the structure of an input mask:
Questioner: _
(Here the user marks, with any character, that he has a question or wants to be registered as a questioner.)
Responder: _
(Here the user marks, with any character, that he wants to register as an answerer or register.)
Registration:_
(Here the user marks, with any character, whether he wants to be registered.)
ID: _...._
(Here the user enters his ID.)
The entry in the following fields is analogous, or the user leaves - yes, according to intention - open.
GPS: _
(Here the user marks (eg with "x" or with "any character") that he wants to save the GPS position FAN automatically detects the location of the used mobile phone, stores it and connects it with the object reported below)
Object:_
(eg: 1 = speed measurement station, 2 = special attraction, etc.)

Of the User finally sends the information by SMS to the FAN. This links the automatically detected Position of the used mobile phone and the one communicated by the user Information about the object and prepares the information for use in a traffic navigation system. There she finally stands Users of the traffic navigation system available.

As an alternative to the above-mentioned method, the user can also enter the address of the object (for example: Rheinstraße 45, 53359 Rheinbach). As a rule, the location (including the street side) is described with sufficient accuracy. This method of location notification via the address finds particular application in mobile object locations. The application can be done, for example, as follows:
Hello, this is FAN. You have the option of communicating your information to FAN in the voice dialogue or via SMS. If you want the voice dialogue, please press # s #. If you want a written input, please press # t #.
If you have selected the written entry, you will receive an SMS. In the places marked in the text of the SMS, enter the necessary markings or your desired messages and send the SMS back to FAN.

Example for the structure of an input mask:
Questioner: _
(Here the user marks, with any character, that he has a question or wants to be registered as a questioner.)
Responder: _
(Here the user marks, with any character, that he wants to register as an answerer or register.)
Registration:_
(Here the user marks, with any character, whether he wants to be registered.)
ID: _...._
(Here the user enters his ID.)
The entry in the following fields is analogous, or the user leaves - yes, according to intention - open.
Location
Street:_..._
(Here the user enters the street name.)
Hausnr.:_..._
(Here the user enters the house number.)
Place:_..._
(Here the user enters the place name.)
Post Code:_..._
(Here the user enters the postal code.)
Object:_
(eg: 1 = speed measurement station, 2 = special attraction, 3 = mobile speed measurement station, traffic jam, etc.)

Of the User finally sends the information by SMS to the FAN. This processes the notified Information about the object and prepares the information for use in a traffic navigation system. There she finally stands Users of the traffic navigation system available.

Corresponding can this functionality too for transmission / notification and provision used by Staudaten.

alternative To enter by phone can also be input via (mobile) handheld computer respectively. The communication is then modified accordingly (eg without separation of letters or words by * symbol or transmission the input masks by e-mail or SMS directly to the handheld computer).

alternative to enter single letters or information about the Keyboard of the phone or handheld computer FAN offers the user options or input options, each with a number, to choose from. The user can this option by entering the appropriate number of options and confirming with select the # key.

When Incentive for the users to report object positions will be the number of Messages, in particular the first messages of a user by FAN stored and displayed in a ranking system. The most zealous Notifications of object items become rewards (cash bonuses, goods premiums, prices) provided in promising.

FAN detects whether the position of an object is already reported and stored in the FAN and gives the user appropriate feedback, for example, upon initial notification
Congratulations, you were the first to report this object. With your message you participate in a competition. The more notifications you make, the higher your chance of winning. You can see your chance of winning on the Internet via the homepage of FAN.
or
Thank you for your message. The location has already been reported. Your message flows into a rating system in which the messages from object positions are counted. The more messages you make to FAN, the higher your chance of winning. You can see your chance of winning on the Internet via the homepage of FAN.

Analogous this can be done by reporting the geographic location of any other Objects (eg special sights) and processed by FAN in the same way.

Claims (38)

Open, automated, self-managing, self-managing, dynamic network communication system (question-answer network communication system - FAN) characterized in that FAN on the one hand from a group of users (questioners = questioner and responders = answerers), the one in communication intention in contact and a technical (electronic) system (possibly consisting of subsystems and / or subsystems) that enables, manages, coordinates, automates, controls and manages the communication of the questioners and answerers with one another. Question and Answer Network Communication System (FAN) according to claim 1, characterized in that the questioner (questioner) by means of the technical (electronic) system used in the FAN Any questions to the responders (answerers) with the Aim, a) one possible satisfactory answer to a question (s) and / or questions and / or to a problem and / or multiple problems and / or to get to any topic and / or any topics and or b) Hints, information and / or solutions for finding the offer of a good and / or service and / or offers to obtain goods and / or services and / or c) Notes, information and / or solutions for reliability and / or to the quality from respondents to the above mentioned. Questions and / or problems and / or to obtain topics and / or d) Notes, information and / or solutions to the reliability and / or to the quality from suppliers and / or distributors of the above mentioned Goods and / or services to receive and / or e) information and / or solutions and / or To receive goods and / or services directly (All Alternatives a) to e) are referred to below under the term "question" and / or "problem" and / or "problem" or the corresponding Term for the majority of which are summarized), while the answerers by means of the technical system used in the FAN as addressee for the questioner to disposal put to the v. G. any questions and / or problems and / or Subjects of the questioner possible to answer satisfactorily in their senses and / or hints and / or solutions for the Find and / or provide the requested goods and / or services to offer the goods and / or services you are looking for yourself. Question and Answer Network Communication System (FAN) according to claim 1 - 2 characterized in that the self-administration or self-control of Systems and the communication between questioner and answerer in particular through an incentive system integrated in the system (eg bonus system, rating system) is guaranteed to be evaluated by respondents in the answerer and, where appropriate, questionnaires are also evaluated by respondents. Question and Answer Network Communication System (FAN) according to claim 1 - 3 characterized in that the users on the system side in suitable Routines (process routines) linguistically, in writing, figuratively or in an otherwise suitable manner by the expiration of the rating system until the final Completion of the evaluation fee by the user (electronic message the rating information) to the FAN. Question-answer network communication system (FAN) according to claim 1 - 4, characterized in that the incentive system from a rating system in which the users and / or their performance or behavior are assessed by users who have communicated with them in communication intent and indeed via FAN (e.g., point system with nominal and / or scale scaling and or without rankings) that the incentive system consists of a bonus system that appropriately rewards the use desired by the operator of the FAN (eg bonuses or other material or monetary or other benefits) or that the incentive system is a combination of Rating system and bonus system. Question and Answer Network Communication System (FAN) according to claim 1-5 characterized in that ensured by system-side precautions is that a particular user of the FAN for all other users of the FAN under a systemally uniquely assigned to him, free of him selectable any user pseudonym is identifiable to the quality of his Questions or answers and the ratings received transparent, comprehensible and comparable. Question and Answer Network Communication System (FAN) according to claim 1-6 characterized in that within the rating system to each contact only one evaluation, with the quality and / or reliability the problem solution and / or the answer quality and / or other appropriate criteria concerning the answerer and / or the answer be rated. Question and Answer Network Communication System (FAN) according to claim 1-7 characterized, that FAN evaluates the answerer through the questioner, to which the questioner to solve a problem about FAN Has made contact by systemic precautions and / or through appropriate active automated (or personal) Communication ensures. The evaluation is done immediately after termination of the contact with the answerer or upon the next contact of the inquirer with FAN or also possibly to a later date freely selectable by the user. In the latter two ways FAN asks the respondent to rate the answerer and / or the questioner has the option in the FAN the evaluation routine to call and go through and / or the option of the questioner to rate the answerer will be determined by other appropriate ones activities Secured on the system side in FAN. Question and Answer Network Communication System (FAN) according to claim 1-8 characterized, that FAN is optional and / or mandatory the questioner's assessment by the respondent who asked the questioner solution a problem about FAN was contacted, through systemic precautions and through corresponding active automated (or even personal) Communication ensures. In the event that FAN the rating the questioner provides the system by the answerer, the evaluation takes place directly and directly by the answerer with whom the questioner solution his question and / or questions about FAN, upon termination of contact with the questioner or upon the next contact the answerer with FAN or also possibly to one from the answerer free selectable later Time. It will be the quality and / or reliability the questioner and / or question and / or other appropriate criteria rated. In case of a later Contacting FAN will be the answerer through FAN for review asked the questioner and / or the answerer has the option in the FAN the evaluation routine to call and go through and / or the answerer's option to rate the questioner will be by other appropriate activities Secured on the system side in FAN. Question and Answer Network Communication System (FAN) according to claim 1-9 characterized, that the bonus system is based on the principle the award of bonuses and or or Mali and / or a combination of Bonuses and Mali exists. The bonuses and / or Mali become separate and / or according to a suitable structure (eg by topic) and / or cumulative. When reaching a certain Bonus number, the user acquires the right to his bonus points or accumulated Bonus points against premiums, goods, Money or monetary benefits or free contacts to the FAN or on other suitable, acting in the sense of the incentive system whole or to exchange in parts. The equivalent of the bonuses or the cumulative bonuses comes to users in the sense of one the operator of the fan suitable manner. The by appropriate Reviews acquired bonuses and / or mali of the users will be appropriate stored in the FAN temporarily or permanently and are for reasons of Transparency and in the sense of an incentive for users to use the FAN and in the sense of quality assurance of the FAN for inspection of all users in an appropriate manner available. Question-answer network communication system (FAN) according to claim 1-10, characterized in that within the bonus system for each contact only the one-time assignment of bonus units. Alternatively, the award of malus units and / or a Kombina tion from the allocation of bonus and malus units. By awarding bonus units and / or penalty units, the quality and / or reliability of the problem solution and / or the quality of the response and / or other suitable criteria concerning the answerer and / or the response are assessed. Question and Answer Network Communication System (FAN) according to claim 1-11 characterized, that FAN is optional and / or mandatory the evaluation of the answerer, the questioner from the solution to a Problems over FAN was contacted by awarding bonuses and / or Mali the questioner, by systemic precautions and by appropriate Ensures active automated (or personal) communication. there the allocation of bonuses and / or mali by the questioner takes place immediately after the termination of the contact with the answerer or the next contact of the inquirer with FAN or also optionally to a freely selectable by the evaluator later point in time. In the latter two ways is the questioner by FAN for the award of bonuses and / or Mali to The respondent's request and / or the questioner has the Possibility, in the FAN call up the evaluation routine for the allocation of bonuses or Mali and to go through and / or the option of the questioner, the answerer by awarding bonuses or mali is evaluated by others appropriate measures Secured on the system side in FAN. Question and Answer Network Communication System (FAN) according to claim 1-12 characterized, that FAN is optional and / or mandatory the assessment of the questioner by awarding bonuses and / or Mali by the answerer, who from the questioner to solve a problem about FAN through systemic arrangements and through appropriate active automated (or personal) communication ensures. In the case that FAN evaluates the questioner by means of Assignment of bonuses and / or mali by the responder on the system side provides for the allocation of bonuses and / or mali immediately and directly through the answerer with whom the questioner answers and / or his questions about FAN has contacted after the termination of contact with the questioner or at the next Contacting the answerer with FAN or possibly to one of the answerer freely selectable later Time. It will be the quality and / or reliability the questioner and / or question and / or other appropriate criteria rated. In the case of a later one Contacting FAN becomes the answerer through FAN for award requested by Boni and / or Mali to evaluate the questioner and / or the answerer has the option in the FAN call up the routine for the allocation of bonuses and / or Mali and to go through and / or the option of the answerer, the questioner by awarding bonuses and / or Mali is evaluated by others appropriate measures Secured on the system side in FAN. Question and Answer Network Communication System (FAN) according to claim 1-13 characterized, that all reviews and / or Bonuses and / or Mali and / or Accumulated Bonuses and Mali (Ratings and / or Bonuses and / or Mali and / or Accumulated Bonuses and Mali hereinafter individually or collectively called "incentive ratings") systematized in FAN and managed, with the incentive ratings - Alphabetical ordered and / or subdivided according to problem areas and / or incentive rating categories and graded from good to bad incentive ratings and / or are shown or managed in another suitable manner or - the Incentive rating categories are numerically or symbolically scaled or a combination of a numeric and a symbolic one Scaling system is done. After every further incentive assessment in FAN, the compiled database of incentive ratings (hereinafter also referred to as "incentive rating database") immediately, automatically and immediately updated by the new incentive rating accordingly the system is inserted into the database. Optional takes FAN a system-side conversion of the respective and / or accumulated Bonus or Malusstands each user in a numeric and / or symbolic evaluation system. Question and Answer Network Communication System (FAN) according to claim 1-14 characterized in that the incentive system (bonus system, ranking list, Ratings) in the FAN is optionally transparent and FAN optional the possibility Provides that interested third parties that are not with direct Communication intent with FAN in contact or not information and / or solutions looking for problems, but out of interest and / or out other reasons connect to FAN, the system-side incentive scores by questioners and respondents in excerpts, in whole or in another appropriate way For comparison or for other reasons, see or retrieve can. Question-answer network communication system (FAN) according to claim 1-15, characterized in that the questioner and / or answerer is taken during their search for information and / or solutions to their problem or while in communication intention via FAN contact - Reviews and / or bonuses / mali of each other users and / or - the rating and / or bonuses / mali of users in a particular problem area or rating category and / or - other results of the incentive system in the incentive rating database and / or - the evaluation results for individual problem areas and / or or rating categories of FAN individually, grouped, and / or otherwise sorted or ranked (eg, even before contact has been made with a single user in communication intent) and this ad to the respondent / answerer as a guide to selection his communication partner (questioner or answerer). Question and Answer Network Communication System (FAN) according to claim 1-16 characterized in that the questioner of the technical system of FAN depending on the subject area and depending on the availability and if applicable from the placement in a corresponding ranking list (ranking system) the availability (eg telephone number, pseudonym E-mail address, accessibility on the Internet, etc.) of one or more Answered or directly with a correspondent systemically selected Callers are connected. Question and Answer Network Communication System (FAN) according to claim 1-17 characterized in that the technical system of the FAN storing the data required to operate the FAN (eg personal data) the user allows (eg in one or more databases) and by appropriate technical equipment and programming so related to each other sets that in the sense of the FAN or in the sense of the operator of the FAN and its users intended communication among users possible is. Question and Answer Network Communication System (FAN) according to claim 1-18 characterized, that the system engineering basis of FAN is a database containing the registration data of Fragern and respondents who collect information about their use and / or their contacts among themselves, incentive rating data and / or others for use the system stores necessary or suitable data, manages and further processed. Topics and topics, possible questions, goods, Services and / or problem areas are categorized and systematically structured or differentiated in another suitable way shown. If necessary, the system engineering Basis of several coordinated and cooperative Databases formed. The system is set up so that each of these databases may be separate and distinct from one another functionalities and / or subsystems can be used. Question and Answer Network Communication System (FAN) according to claim 1-19 characterized, that the answerers themselves - permanently and / or at certain, freely selectable times (Usage times, eg in time windows) and - too free selectable any subject areas and / or problems and / or - as informants to or as a provider of any goods and / or services when Answerer available and as such in the database and / or in databases of the FAN under the relevant problem areas or in the relevant areas Question and / or topic categories or in another appropriate, the Operation of the FAN useful manner are registered. Question and Answer Network Communication System (FAN) according to claim 1-20 characterized in that the technical system of the FAN set up is that its use by the user at any time (even temporarily) on appropriate Electronic communication networks (eg via the Internet, networked computers or over other suitable electronic communication networks) and under Use currently and / or in the future appropriate means of communication or communication standards (z. UMTS, mobile or stationary Telephones, personal computers, computer networks, handheld computers or other comparable suitable communication means) and / or is possible in another suitable way and the production the communication connection, the process of the communication process (eg governance and coordination) as well as the administration (eg Registration of users, feedback from users etc.) automatically he follows. Question and Answer Network Communication System (FAN) according to claim 1 - 21 characterized in that the FAN also using currently suitable and / or in the future used appropriate electronic communication networks or Communication systems, as well as using currently and / or future suitable Communication means or communication standards (eg UMTS, mobile or stationary Telephones, personal computers, computer networks, handheld computers or other comparable suitable communication means) becomes. Question and Answer Network Communication System (FAN) according to claim 1 - 22nd characterized in that the users (questioner and / or answerer) can use the FAN privately or commercially. Question and Answer Network Communication System (FAN) according to claim 1 - 23 characterized in that the users (questioner and / or answerer) the use they want or want from the operator of the FAN in the system-controlled dialog by means of text or character input, by means of Voice control, by means of image control or by means of other suitable Execute function commands can. Question and Answer Network Communication System (FAN) according to claim 1 - 24 characterized in that the operator of the FAN is a suitable technical (electronic) system (hardware, software, eg database) established with a suitable electronic communications network (eg. Internet, connected computers, other electronic communication networks, z. B. in the fixed and / or mobile telephone network) connects and set up, that an automatic, self-controlling and coordinating and as far as possible self-managing Operation of the FAN possible is. Question and Answer Network Communication System (FAN) according to claim 1-25 characterized in that the users (questioner and / or answerer) the functional commands necessary to use the FAN over the Number and function keys of your telephone (tone dialing system in the fixed or mobile network, SMS, etc.), via the keyboard of your computer or by voice commands or in any other suitable manner or enter and over transmit suitable electronic communication networks to FAN. Question and Answer Network Communication System (FAN) according to claim 1 - 26 characterized in that the users (questioner and / or answerer) in the FAN with all the data necessary to use the FAN their consent and register in accordance with the privacy policy (Data registration), where the identification of users when contacting and communicate with FAN or at another appropriate time based on their complete or a selection of their registration data. Question and Answer Network Communication System (FAN) according to claim 1 - 27 characterized in that the users (questioner and / or answerer) can register in FAN itself (automatically, conversationally) and also delete your data yourself or restrict their use. Question and Answer Network Communication System (FAN) according to claim 1 - 28 characterized in that necessary for the use of the system Data of the users (questioner and / or answerer) are stored with their consent and to the extent of one given by the users upon their registration Consent to business use by the operators of the FAN can and users in the case of non-recognition of the entrepreneurial use descriptive terms and conditions (terms and conditions) by the operator of the FAN can be excluded from the use of the FAN. Question and Answer Network Communication System (FAN) according to claim 1 - 29 characterized in that the users (questioner and / or answerer) the possibility have, for reasons of the protection of personality the FAN at an address (eg self-selected or system-assigned Phone number, code number, identifier, registration) to use, the one enable pseudonymous use of the FAN. Question and Answer Network Communication System (FAN) according to claim 1-30 characterized, that the stored data of users and their data created when using the FAN, alternatively or optional - completely in FAN can be stored and / or accumulated, - stored compressed and / or to be cumulated, - reduced saved and / or accumulated, - and / or temporarily stored and / or accumulated. Question and Answer Network Communication System (FAN) according to claim 1 - 31 characterized, that the use of the service of the FAN according to the explanations in the operating conditions of the FAN - for free is or - from users with a fixed benefit amount or - with a monthly basic amount or - with a percentage at the value expressed in monetary terms Contractual service between the users or - in another appropriate way consideration is calculated. It is the one for a performance any amount incurred by the users, for example, on their Charged by telephone bill or by debt collection over their Bank or credit card or other suitable means of payment and -ways retracted. Question-answer network communication system (FAN) according to claim 1 - 32, characterized in that the question-answer-network communication system carries a brand name, which simultaneously signals the availability on the Internet or implies the telephone availability (eg. "FAN", "fan.net", "fan.com", "fan.de", "fan.'in the www common country code";"fanfinder.net","fanfinder.com","fanfinder.de";"Tipp.net","tipp.com","tipp.de","toptip.net","toptip.com","toptip.de","toptip.'in the www common country code";"tiptop.net"," Tiptop.com "," tiptop.de ","tiptop.'in the www common country code '") Question and Answer Network Communication System (FAN) according to claim 1 - 33 characterized, that the functionalities of FAN possibly according to application areas or questions and / or problem areas and / or subsystems differentiated according to other appropriate criteria operate. The subsystems may not be under one operated under certain brand names, but under its own brand name of subsystems. The contact to a subsystem and its functionality or the interaction of the subsystems takes place in an overall system according to the above statements. The interaction Subsystems in an overall system is not required for operation of subsystems. The functionalities of the subsystems do not have to be identical be, you can be different; as well as the operation of the subsystems. (Example: Operation of a separate network communication system for the application area "Problems in traffic under the name "TrafFAN" and contact to Homepage "TraFAN.net" or "TraFAN.com" or "TraFAN.de" etc.) Question and Answer Network Communication System (FAN) according to claim 1 - 34 characterized in that the telephone number (or several phone numbers) of FAN possibly from the selected brand name derives and from the consequence of pressing the letter keys / number keys a (mobile) telephone keypad results analogous to the spelling of the chosen Brand name by means of the telephone keys, either in single letter notation or by successive operation the keys on which the letters of the brand name are deposited are, according to the spelling of the brand name; during operation by fields of application or questions and / or problem areas and / or subsystems differentiated according to other appropriate criteria applies accordingly. Question and Answer Network Communication System (FAN) according to claim 1 - 35 characterized in that the accessibility of FAN in the solid or mobile telephone network if necessary over by network operators provided function preselection numbers (eg 0800 -..., 0180 -... o and the numbers that follow the one or more preset codes, derived from the proprietary name, under which the operator FAN operates the entire network or parts thereof. Question and Answer Network Communication System (FAN) according to claims 1 - 36 characterized in that the accessibility of the FAN on the Internet and if applicable in other suitable electronic communication networks at the address "fan.net" "fan.com.", "fan.de" or "fan.'country code '' is possible; when operating according to application areas or issues and / or Problem areas and / or other appropriate criteria Subsystems applies accordingly. Question and Answer Network Communication System (FAN) according to claim 1 - 37 characterized in that the users possibly (eg by telephone) can retrieve an input mask from FAN to enter data, those of FAN system technically in the sense of appropriate desired functionalities be implemented. The input mask will be displayed (eg via SMS) the display of a mobile phone (or a mobile computer) sent and filled out corresponding functionalities (eg via SMS) from the user to FAN for further intended use returned.