DE602004013112D1 - System und Verfahren zur Echtzeitmitteilung von Informationen von Experten zu Benutzern - Google Patents

System und Verfahren zur Echtzeitmitteilung von Informationen von Experten zu Benutzern

Info

Publication number
DE602004013112D1
DE602004013112D1 DE602004013112T DE602004013112T DE602004013112D1 DE 602004013112 D1 DE602004013112 D1 DE 602004013112D1 DE 602004013112 T DE602004013112 T DE 602004013112T DE 602004013112 T DE602004013112 T DE 602004013112T DE 602004013112 D1 DE602004013112 D1 DE 602004013112D1
Authority
DE
Germany
Prior art keywords
experts
users
real
information
time notification
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
DE602004013112T
Other languages
English (en)
Other versions
DE602004013112T2 (de
Inventor
Luis Llamas
Jovan Milosavljevic
Charles P Ubriaco
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Symbol Technologies LLC
Original Assignee
Symbol Technologies LLC
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Symbol Technologies LLC filed Critical Symbol Technologies LLC
Publication of DE602004013112D1 publication Critical patent/DE602004013112D1/de
Application granted granted Critical
Publication of DE602004013112T2 publication Critical patent/DE602004013112T2/de
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/2866—Architectures; Arrangements
    • H04L67/289—Intermediate processing functionally located close to the data consumer application, e.g. in same machine, in same home or in same sub-network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/2866—Architectures; Arrangements
    • H04L67/30—Profiles
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/51—Discovery or management thereof, e.g. service location protocol [SLP] or web services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/535—Tracking the activity of the user
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
    • H04L9/40—Network security protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
DE602004013112T 2003-12-23 2004-12-21 System und Verfahren zur Echtzeitmitteilung von Informationen von Experten zu Benutzern Active DE602004013112T2 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US10/745,274 US20050138115A1 (en) 2003-12-23 2003-12-23 Real time mobile skill set information system
US745274 2003-12-23

Publications (2)

Publication Number Publication Date
DE602004013112D1 true DE602004013112D1 (de) 2008-05-29
DE602004013112T2 DE602004013112T2 (de) 2009-07-02

Family

ID=34552867

Family Applications (1)

Application Number Title Priority Date Filing Date
DE602004013112T Active DE602004013112T2 (de) 2003-12-23 2004-12-21 System und Verfahren zur Echtzeitmitteilung von Informationen von Experten zu Benutzern

Country Status (3)

Country Link
US (1) US20050138115A1 (de)
EP (1) EP1549025B1 (de)
DE (1) DE602004013112T2 (de)

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US9819561B2 (en) 2000-10-26 2017-11-14 Liveperson, Inc. System and methods for facilitating object assignments
US8868448B2 (en) 2000-10-26 2014-10-21 Liveperson, Inc. Systems and methods to facilitate selling of products and services
US8738732B2 (en) 2005-09-14 2014-05-27 Liveperson, Inc. System and method for performing follow up based on user interactions
US9432468B2 (en) 2005-09-14 2016-08-30 Liveperson, Inc. System and method for design and dynamic generation of a web page
US8065286B2 (en) 2006-01-23 2011-11-22 Chacha Search, Inc. Scalable search system using human searchers
US8117196B2 (en) 2006-01-23 2012-02-14 Chacha Search, Inc. Search tool providing optional use of human search guides
US7590550B2 (en) 2006-09-08 2009-09-15 American Well Inc. Connecting consumers with service providers
US20160210005A9 (en) 2006-09-08 2016-07-21 American Well Corporation Quick-Connection for Brokered Engagements
WO2008030855A1 (en) * 2006-09-08 2008-03-13 American Well Inc. Connecting consumers with service providers
FR2910206B1 (fr) * 2006-12-15 2014-02-14 Jean Abboud Systeme intelligent permettant l'assistance au pilotage d'un dispositif sur la base d'informations issues d'une population d'agents.
US8787555B2 (en) * 2006-12-19 2014-07-22 Telethrive, Inc. Process for obtaining expert advice on-demand
US20080201436A1 (en) * 2007-02-20 2008-08-21 Gideon Gartner Enhanced information system and method
US7898394B2 (en) * 2007-05-10 2011-03-01 Red Hat, Inc. Systems and methods for community tagging
US8356048B2 (en) * 2007-05-31 2013-01-15 Red Hat, Inc. Systems and methods for improved forums
US8266127B2 (en) * 2007-05-31 2012-09-11 Red Hat, Inc. Systems and methods for directed forums
US7966319B2 (en) * 2007-06-07 2011-06-21 Red Hat, Inc. Systems and methods for a rating system
US8037009B2 (en) * 2007-08-27 2011-10-11 Red Hat, Inc. Systems and methods for linking an issue with an entry in a knowledgebase
US9037560B2 (en) * 2008-03-05 2015-05-19 Chacha Search, Inc. Method and system for triggering a search request
US8086502B2 (en) 2008-03-31 2011-12-27 Ebay Inc. Method and system for mobile publication
US8762313B2 (en) 2008-07-25 2014-06-24 Liveperson, Inc. Method and system for creating a predictive model for targeting web-page to a surfer
US8260846B2 (en) 2008-07-25 2012-09-04 Liveperson, Inc. Method and system for providing targeted content to a surfer
US8805844B2 (en) 2008-08-04 2014-08-12 Liveperson, Inc. Expert search
US8788476B2 (en) * 2008-08-15 2014-07-22 Chacha Search, Inc. Method and system of triggering a search request
US9892417B2 (en) 2008-10-29 2018-02-13 Liveperson, Inc. System and method for applying tracing tools for network locations
US8825660B2 (en) 2009-03-17 2014-09-02 Ebay Inc. Image-based indexing in a network-based marketplace
US20110115931A1 (en) * 2009-11-17 2011-05-19 Kulinets Joseph M Image management system and method of controlling an image capturing device using a mobile communication device
US20110115612A1 (en) * 2009-11-17 2011-05-19 Kulinets Joseph M Media management system for selectively associating media with devices detected by an rfid
WO2011127049A1 (en) 2010-04-07 2011-10-13 Liveperson, Inc. System and method for dynamically enabling customized web content and applications
US8918465B2 (en) 2010-12-14 2014-12-23 Liveperson, Inc. Authentication of service requests initiated from a social networking site
US9350598B2 (en) 2010-12-14 2016-05-24 Liveperson, Inc. Authentication of service requests using a communications initiation feature
US8712944B1 (en) * 2011-05-13 2014-04-29 Google Inc. Adaptive contact window wherein the probability that an answering user/expert will respond to a question corresponds to the answering users having response rates that are based on the time of day
US8606742B1 (en) 2011-05-13 2013-12-10 Google Inc. User behavior based contact decisions
US8712943B1 (en) 2011-05-13 2014-04-29 Google Inc. Question and answer system wherein experts are associated with models and have response rates that are associated with time intervals
US8943002B2 (en) 2012-02-10 2015-01-27 Liveperson, Inc. Analytics driven engagement
US8805941B2 (en) 2012-03-06 2014-08-12 Liveperson, Inc. Occasionally-connected computing interface
US9563336B2 (en) 2012-04-26 2017-02-07 Liveperson, Inc. Dynamic user interface customization
US9672196B2 (en) 2012-05-15 2017-06-06 Liveperson, Inc. Methods and systems for presenting specialized content using campaign metrics
US20140025441A1 (en) * 2012-07-19 2014-01-23 Sap Ag Peer support gamification by application knowledge scoring in social networks
US11386442B2 (en) 2014-03-31 2022-07-12 Liveperson, Inc. Online behavioral predictor
US10142908B2 (en) 2015-06-02 2018-11-27 Liveperson, Inc. Dynamic communication routing based on consistency weighting and routing rules
US10278065B2 (en) 2016-08-14 2019-04-30 Liveperson, Inc. Systems and methods for real-time remote control of mobile applications

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Publication number Priority date Publication date Assignee Title
US6594688B2 (en) * 1993-10-01 2003-07-15 Collaboration Properties, Inc. Dedicated echo canceler for a workstation
US5958014A (en) * 1996-09-24 1999-09-28 Intervoice Limited Partnership System and method for establishing a real-time agent pool between computer systems
US5915240A (en) * 1997-06-12 1999-06-22 Karpf; Ronald S. Computer system and method for accessing medical information over a network
US6223165B1 (en) * 1999-03-22 2001-04-24 Keen.Com, Incorporated Method and apparatus to connect consumer to expert
WO2001035272A2 (en) * 1999-11-05 2001-05-17 Knowitall, Inc. Apparatus and method for selective routing of users to experts over a network of computers
US20030095525A1 (en) * 2000-04-13 2003-05-22 Daniel Lavin Navigation control unit for a wireless computer resource access device, such as a wireless web content access device
US20020167539A1 (en) * 2001-04-27 2002-11-14 International Business Machines Corporation Portal server enabling joint exploration of the internet with an expert
US7409423B2 (en) * 2001-06-28 2008-08-05 Horvitz Eric J Methods for and applications of learning and inferring the periods of time until people are available or unavailable for different forms of communication, collaboration, and information access
US20030140037A1 (en) * 2002-01-23 2003-07-24 Kenneth Deh-Lee Dynamic knowledge expert retrieval system

Also Published As

Publication number Publication date
DE602004013112T2 (de) 2009-07-02
EP1549025B1 (de) 2008-04-16
US20050138115A1 (en) 2005-06-23
EP1549025A1 (de) 2005-06-29

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