DE602004027987D1 - Anrufwarteschlangensystem und -programm - Google Patents

Anrufwarteschlangensystem und -programm

Info

Publication number: DE602004027987D1
Authority: DE; Germany
Prior art keywords: program; supply system; call supply; call; supply
Prior art date: 2003-02-28
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.): Expired - Lifetime

Application number

DE602004027987T

Other languages

English (en)

Inventor

Gavin Paul Button

Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)

Panasonic Corp

Original Assignee

Panasonic Corp

Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)

2003-02-28

Filing date

2004-02-23

Publication date

2010-08-19

2004-02-23 Application filed by Panasonic Corp filed Critical Panasonic Corp

2010-08-19 Publication of DE602004027987D1 publication Critical patent/DE602004027987D1/de

2024-02-24 Anticipated expiration legal-status Critical

Status Expired - Lifetime legal-status Critical Current

Links

PWPJGUXAGUPAHP-UHFFFAOYSA-N lufenuron Chemical compound C1=C(Cl)C(OC(F)(F)C(C(F)(F)F)F)=CC(Cl)=C1NC(=O)NC(=O)C1=C(F)C=CC=C1F PWPJGUXAGUPAHP-UHFFFAOYSA-N 0.000 title 1

Classifications

- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/428—Arrangements for placing incoming calls on hold
- H04M3/4285—Notifying, informing or entertaining a held party while on hold, e.g. Music On Hold
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
- H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5238—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with waiting time or load prediction arrangements

Landscapes

Engineering & Computer Science (AREA)
Signal Processing (AREA)
Multimedia (AREA)
Business, Economics & Management (AREA)
Marketing (AREA)
Telephonic Communication Services (AREA)

DE602004027987T 2003-02-28 2004-02-23 Anrufwarteschlangensystem und -programm Expired - Lifetime DE602004027987D1 (de)

Applications Claiming Priority (2)

Application Number	Priority Date	Filing Date	Title
GB0304675A GB2398960B (en)	2003-02-28	2003-02-28	Enhanced call queuing system
PCT/GB2004/000723 WO2004077805A2 (en)	2003-02-28	2004-02-23	Enhanced call queuing system

Publications (1)

Publication Number	Publication Date
DE602004027987D1 true DE602004027987D1 (de)	2010-08-19

Family

ID=9953900

Family Applications (1)

Application Number	Title	Priority Date	Filing Date
DE602004027987T Expired - Lifetime DE602004027987D1 (de)	2003-02-28	2004-02-23	Anrufwarteschlangensystem und -programm

Country Status (7)

Country	Link
US (1)	US7555115B2 (de)
EP (1)	EP1570637B1 (de)
JP (1)	JP4486955B2 (de)
CN (1)	CN1754378A (de)
DE (1)	DE602004027987D1 (de)
GB (1)	GB2398960B (de)
WO (1)	WO2004077805A2 (de)

Families Citing this family (6)

* Cited by examiner, † Cited by third party
Publication number	Priority date	Publication date	Assignee	Title
US8804694B2 (en) *	2006-06-08	2014-08-12	At&T Intellectual Property Ii, L.P.	Method and apparatus for invoking multimodal interaction in a VOIP call
US8355484B2 (en) *	2007-01-08	2013-01-15	Nuance Communications, Inc.	Methods and apparatus for masking latency in text-to-speech systems
US9294624B2 (en) *	2009-01-28	2016-03-22	Virtual Hold Technology, Llc	System and method for client interaction application integration
US8447028B2 (en) *	2010-12-22	2013-05-21	Telefonaktiebolaget L M Ericsson (Publ)	Systems and methods for self-learning and building web contents via a rich call center service
JP2013038703A (ja) *	2011-08-10	2013-02-21	Oki Electric Ind Co Ltd	通信システム、並びに、コールセンタシステム、並びに、通信装置及び通信プログラム
US9319527B2 (en) *	2011-08-25	2016-04-19	Avaya Inc.	System and method for providing improved wait time estimates

Family Cites Families (11)

* Cited by examiner, † Cited by third party
Publication number	Priority date	Publication date	Assignee	Title
US7231035B2 (en) *	1997-04-08	2007-06-12	Walker Digital, Llc	Method and apparatus for entertaining callers in a queue
US6687877B1 (en) *	1999-02-17	2004-02-03	Siemens Corp. Research Inc.	Web-based call center system with web document annotation
US6820260B1 (en) *	1999-06-17	2004-11-16	Avaya Technology Corp.	Customized applet-on-hold arrangement
CA2317283A1 (en) *	1999-10-08	2001-04-08	Nortel Networks Corporation	Multimedia music on hold
GB9924259D0 (en) *	1999-10-13	1999-12-15	Duncan Graham L	Interactive service system
US20050207559A1 (en) *	2000-12-04	2005-09-22	Juri Shtivelman	Method for estimating telephony system-queue waiting time in an agent level routing environment
US6728363B2 (en) *	2000-12-29	2004-04-27	Nortel Networks Limited	Determining expected call waiting time in a call center queue
US20020191775A1 (en) *	2001-06-19	2002-12-19	International Business Machines Corporation	System and method for personalizing content presented while waiting
US7110524B2 (en) *	2001-08-07	2006-09-19	Qwest Communications International, Inc.	Method and system for call queueing and customer application interaction
US6871322B2 (en) *	2001-09-06	2005-03-22	International Business Machines Corporation	Method and apparatus for providing user support through an intelligent help agent
US7215759B2 (en) *	2001-12-12	2007-05-08	International Business Machines Corporation	Hold queue wait estimations

2003
- 2003-02-28 GB GB0304675A patent/GB2398960B/en not_active Expired - Fee Related
2004
- 2004-02-23 DE DE602004027987T patent/DE602004027987D1/de not_active Expired - Lifetime
- 2004-02-23 WO PCT/GB2004/000723 patent/WO2004077805A2/en active Application Filing
- 2004-02-23 US US10/547,210 patent/US7555115B2/en not_active Expired - Fee Related
- 2004-02-23 CN CN200480005113.5A patent/CN1754378A/zh active Pending
- 2004-02-23 EP EP04713584A patent/EP1570637B1/de not_active Expired - Fee Related
- 2004-02-23 JP JP2006502317A patent/JP4486955B2/ja not_active Expired - Lifetime

Also Published As

Publication number	Publication date
GB0304675D0 (en)	2003-04-02
JP4486955B2 (ja)	2010-06-23
JP2006519535A (ja)	2006-08-24
CN1754378A (zh)	2006-03-29
EP1570637B1 (de)	2010-07-07
US20070036327A1 (en)	2007-02-15
WO2004077805A3 (en)	2004-10-07
GB2398960A (en)	2004-09-01
EP1570637A2 (de)	2005-09-07
US7555115B2 (en)	2009-06-30
GB2398960B (en)	2005-03-30
WO2004077805A2 (en)	2004-09-10

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ATE350331T1 (de)	2007-01-15	Dosiersystem
ATE349458T1 (de)	2007-01-15	Etonogestrelester
DE60312100D1 (de)	2007-04-12	Kabelbaum
ATA1572002A (de)	2003-06-15	Managementspleisskassette
DE602004021222D1 (de)	2009-07-09	Diffusionssystem
DE60326681D1 (de)	2009-04-30	Dosiermaschine
DE60302827D1 (de)	2006-01-26	Hochgeschwindigheitfräsmaschine
DE602004027987D1 (de)	2010-08-19	Anrufwarteschlangensystem und -programm
ATA4142004A (de)	2005-12-15	Trägerverbau
DE50313605D1 (de)	2011-05-19	Versorgungsleitungsstruktur
ATA19152002A (de)	2004-11-15	Hubkupplung
FI20021277A0 (fi)	2002-06-28	Tuloilmalaite
ATE396192T1 (de)	2008-06-15	N-sulfonylaminothiazole
ATA16872002A (de)	2005-06-15	Zwischenstück
AT5889U3 (de)	2003-04-25	Brennholzspleisser
NO20031725D0 (no)	2003-04-14	Borefikstur
DE60220721D1 (de)	2007-07-26	Eduktor-mischersystem
DE50203335D1 (de)	2005-07-14	Falzschwertantriebsvorrichtung
DE50311554D1 (de)	2009-07-09	Filterhalter
ATA8092002A (de)	2005-01-15	Pibf
ATA9002003A (de)	2005-10-15	Luftscaler