DE68926880T2 - Fernsprechsystem mit Vertreteranrufverwaltung - Google Patents

Fernsprechsystem mit Vertreteranrufverwaltung

Info

Publication number
DE68926880T2
DE68926880T2 DE68926880T DE68926880T DE68926880T2 DE 68926880 T2 DE68926880 T2 DE 68926880T2 DE 68926880 T DE68926880 T DE 68926880T DE 68926880 T DE68926880 T DE 68926880T DE 68926880 T2 DE68926880 T2 DE 68926880T2
Authority
DE
Germany
Prior art keywords
telephone system
call management
representative call
representative
management
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
DE68926880T
Other languages
English (en)
Other versions
DE68926880D1 (de
Inventor
Wayne Alan Davidson
Diana Schlag Winter
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
AT&T Corp
Original Assignee
AT&T Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Family has litigation
First worldwide family litigation filed litigation Critical https://patents.darts-ip.com/?family=23121956&utm_source=google_patent&utm_medium=platform_link&utm_campaign=public_patent_search&patent=DE68926880(T2) "Global patent litigation dataset” by Darts-ip is licensed under a Creative Commons Attribution 4.0 International License.
Application filed by AT&T Corp filed Critical AT&T Corp
Application granted granted Critical
Publication of DE68926880D1 publication Critical patent/DE68926880D1/de
Publication of DE68926880T2 publication Critical patent/DE68926880T2/de
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5158—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with automated outdialling systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5237—Interconnection arrangements between ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q11/00—Selecting arrangements for multiplex systems
    • H04Q11/04—Selecting arrangements for multiplex systems for time-division multiplexing
    • H04Q11/0428—Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/08—ISDN systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5125—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with remote located operators
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13072—Sequence circuits for call signaling, ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13209—ISDN
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13349—Network management
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S370/00—Multiplex communications
    • Y10S370/901—Wide area network
    • Y10S370/902—Packet switching
    • Y10S370/903—Osi compliant network
    • Y10S370/904—Integrated Services Digital Network, ISDN
DE68926880T 1988-12-29 1989-12-08 Fernsprechsystem mit Vertreteranrufverwaltung Expired - Fee Related DE68926880T2 (de)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US07/291,813 US5062103A (en) 1988-12-29 1988-12-29 Telephone agent call management system

Publications (2)

Publication Number Publication Date
DE68926880D1 DE68926880D1 (de) 1996-08-29
DE68926880T2 true DE68926880T2 (de) 1996-12-19

Family

ID=23121956

Family Applications (1)

Application Number Title Priority Date Filing Date
DE68926880T Expired - Fee Related DE68926880T2 (de) 1988-12-29 1989-12-08 Fernsprechsystem mit Vertreteranrufverwaltung

Country Status (6)

Country Link
US (2) US5062103A (de)
EP (1) EP0376517B1 (de)
JP (1) JP2642496B2 (de)
CA (2) CA2004275C (de)
DE (1) DE68926880T2 (de)
ES (1) ES2088900T3 (de)

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* Cited by examiner, † Cited by third party
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CA2004275A1 (en) 1990-06-29
JPH02265345A (ja) 1990-10-30
ES2088900T3 (es) 1996-10-01
CA2004275C (en) 1994-04-26
JP2642496B2 (ja) 1997-08-20
US6434121B1 (en) 2002-08-13
CA2108381A1 (en) 1990-06-30
US5062103A (en) 1991-10-29
EP0376517A3 (de) 1992-09-16
EP0376517A2 (de) 1990-07-04
CA2108381C (en) 1995-01-24
DE68926880D1 (de) 1996-08-29
EP0376517B1 (de) 1996-07-24

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