DE69227973D1 - Automatisches Teilnehmerrückrufverfahren für automatische Anrufverteilsysteme - Google Patents

Automatisches Teilnehmerrückrufverfahren für automatische Anrufverteilsysteme

Info

Publication number
DE69227973D1
DE69227973D1 DE69227973T DE69227973T DE69227973D1 DE 69227973 D1 DE69227973 D1 DE 69227973D1 DE 69227973 T DE69227973 T DE 69227973T DE 69227973 T DE69227973 T DE 69227973T DE 69227973 D1 DE69227973 D1 DE 69227973D1
Authority
DE
Germany
Prior art keywords
automatic
distribution systems
call distribution
callback procedure
automatic call
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
DE69227973T
Other languages
English (en)
Other versions
DE69227973T2 (de
Inventor
Konstantin Livanos
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
AT&T Corp
Original Assignee
AT&T Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by AT&T Corp filed Critical AT&T Corp
Application granted granted Critical
Publication of DE69227973D1 publication Critical patent/DE69227973D1/de
Publication of DE69227973T2 publication Critical patent/DE69227973T2/de
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/48Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q11/00Selecting arrangements for multiplex systems
    • H04Q11/04Selecting arrangements for multiplex systems for time-division multiplexing
    • H04Q11/0428Integrated services digital network, i.e. systems for transmission of different types of digitised signals, e.g. speech, data, telecentral, television signals
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2201/00Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2242/00Special services or facilities
    • H04M2242/22Automatic class or number identification arrangements
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/22Arrangements for supervision, monitoring or testing
    • H04M3/36Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42025Calling or Called party identification service
    • H04M3/42034Calling party identification service
    • H04M3/42059Making use of the calling party identifier
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5231Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with call back arrangements
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5238Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with waiting time or load prediction arrangements
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q3/00Selecting arrangements
    • H04Q3/72Finding out and indicating number of calling subscriber
DE69227973T 1991-10-23 1992-10-16 Automatisches Teilnehmerrückrufverfahren für automatische Anrufverteilsysteme Expired - Lifetime DE69227973T2 (de)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US07/780,605 US5311574A (en) 1991-10-23 1991-10-23 Automatic customer call back for automatic call distribution systems

Publications (2)

Publication Number Publication Date
DE69227973D1 true DE69227973D1 (de) 1999-02-04
DE69227973T2 DE69227973T2 (de) 1999-07-08

Family

ID=25120076

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69227973T Expired - Lifetime DE69227973T2 (de) 1991-10-23 1992-10-16 Automatisches Teilnehmerrückrufverfahren für automatische Anrufverteilsysteme

Country Status (6)

Country Link
US (1) US5311574A (de)
EP (1) EP0539105B1 (de)
JP (1) JP2686029B2 (de)
CA (1) CA2069574C (de)
DE (1) DE69227973T2 (de)
MX (1) MX9205998A (de)

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US5311574A (en) 1994-05-10
DE69227973T2 (de) 1999-07-08
EP0539105A3 (de) 1994-03-16
EP0539105A2 (de) 1993-04-28
JPH077555A (ja) 1995-01-10
CA2069574A1 (en) 1993-04-24
JP2686029B2 (ja) 1997-12-08
MX9205998A (es) 1993-05-01
EP0539105B1 (de) 1998-12-23
CA2069574C (en) 1996-02-20

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