DE69229444D1 - Verfahren und vorrichtung zur automatischen ablaufsteuerung von telefonischen anrufen - Google Patents

Verfahren und vorrichtung zur automatischen ablaufsteuerung von telefonischen anrufen

Info

Publication number
DE69229444D1
DE69229444D1 DE69229444T DE69229444T DE69229444D1 DE 69229444 D1 DE69229444 D1 DE 69229444D1 DE 69229444 T DE69229444 T DE 69229444T DE 69229444 T DE69229444 T DE 69229444T DE 69229444 D1 DE69229444 D1 DE 69229444D1
Authority
DE
Germany
Prior art keywords
server
dial
agent workstations
data
process control
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
DE69229444T
Other languages
English (en)
Other versions
DE69229444T2 (de
Inventor
Glenn Thorne
Steven Peterson
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Teledirect International Inc
Original Assignee
Teledirect International Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Teledirect International Inc filed Critical Teledirect International Inc
Publication of DE69229444D1 publication Critical patent/DE69229444D1/de
Application granted granted Critical
Publication of DE69229444T2 publication Critical patent/DE69229444T2/de
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • B—PERFORMING OPERATIONS; TRANSPORTING
    • B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
    • B25C—HAND-HELD NAILING OR STAPLING TOOLS; MANUALLY OPERATED PORTABLE STAPLING TOOLS
    • B25C5/00—Manually operated portable stapling tools; Hand-held power-operated stapling tools; Staple feeding devices therefor
    • B25C5/02—Manually operated portable stapling tools; Hand-held power-operated stapling tools; Staple feeding devices therefor with provision for bending the ends of the staples on to the work
    • B25C5/0221—Stapling tools of the table model type, i.e. tools supported by a table or the work during operation
    • B25C5/0228—Stapling tools of the table model type, i.e. tools supported by a table or the work during operation power-operated
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5158—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with automated outdialling systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S379/00—Telephonic communications
    • Y10S379/904—Auto-calling
DE69229444T 1991-10-02 1992-10-02 Verfahren und vorrichtung zur automatischen ablaufsteuerung von telefonischen anrufen Expired - Fee Related DE69229444T2 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US07/769,594 US5297195A (en) 1991-10-02 1991-10-02 Method and apparatus for automatic telephone scheduling system
PCT/US1992/008378 WO1993007705A1 (en) 1991-10-02 1992-10-02 Method and apparatus for automatic telephone scheduling system

Publications (2)

Publication Number Publication Date
DE69229444D1 true DE69229444D1 (de) 1999-07-22
DE69229444T2 DE69229444T2 (de) 2000-03-23

Family

ID=25085921

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69229444T Expired - Fee Related DE69229444T2 (de) 1991-10-02 1992-10-02 Verfahren und vorrichtung zur automatischen ablaufsteuerung von telefonischen anrufen

Country Status (11)

Country Link
US (1) US5297195A (de)
EP (1) EP0607347B1 (de)
JP (1) JP3398956B2 (de)
AT (1) ATE181475T1 (de)
AU (1) AU668366B2 (de)
CA (1) CA2119355C (de)
DE (1) DE69229444T2 (de)
DK (1) DK0607347T3 (de)
ES (1) ES2135418T3 (de)
GR (1) GR3031201T3 (de)
WO (1) WO1993007705A1 (de)

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DE4035869A1 (de) * 1990-11-10 1992-05-14 Kodak Ag Heftvorrichtung zum zusammenheften von blaettern
CA2103204C (en) * 1992-11-17 2002-11-12 Daniel F. Baker Call distributor with automatic preannouncement system and method
CA2123147A1 (en) * 1993-07-22 1995-01-23 Robert J. Monson Agricultural communication network
US5436965A (en) * 1993-11-16 1995-07-25 Automated Systems And Programming, Inc. Method and system for optimization of telephone contact campaigns
CA2119086C (en) * 1994-03-15 1998-06-16 Thomas A. Gray Help desk improvement
US5533103A (en) * 1994-04-28 1996-07-02 Electronic Information Systems, Inc. Calling system and method
US5592543A (en) * 1994-06-01 1997-01-07 Davox Corporation Method and system for allocating agent resources to a telephone call campaign
US5517566A (en) * 1994-06-01 1996-05-14 Smith; B. Scott Method for allocating agent resources to multiple telephone call campaigns
JP3308718B2 (ja) * 1994-07-28 2002-07-29 富士通株式会社 自動発信制御方法および装置
EP0711059A1 (de) * 1994-11-01 1996-05-08 Siemens Schweiz AG Verfahren zum Uebertragen von Teilnehmerdaten zwischen Endgeräten eines Fernmeldenetzes
US5867559A (en) * 1996-02-20 1999-02-02 Eis International, Inc. Real-time, on-line, call verification system
US5953393A (en) * 1996-07-15 1999-09-14 At&T Corp. Personal telephone agent
US5943410A (en) * 1996-08-02 1999-08-24 Siemens Information And Communications Networks, Inc. Automated calling of multiple numbers using directory assistance
US5822400A (en) * 1996-08-19 1998-10-13 Davox Corporation Call record scheduling system and method
US5797016A (en) * 1996-10-29 1998-08-18 Cheyenne Software Inc. Regeneration agent for back-up software
IL121501A (en) * 1997-08-08 2003-04-10 Icq Inc Telephone-status notification system
JP2002512413A (ja) * 1998-04-17 2002-04-23 カール デー． ツェットマイアー 電話通話管理ソフトウェアおよびインターネットマーケティング方法
US7142662B2 (en) * 2000-07-11 2006-11-28 Austin Logistics Incorporated Method and system for distributing outbound telephone calls
CA2419272A1 (en) * 2000-08-22 2002-02-28 Deere & Company System and method for developing a farm management plan for production agriculture
JP2002297900A (ja) * 2001-03-30 2002-10-11 Ibm Japan Ltd 業務別応対管理システム、顧客側端末装置、応対側端末装置、管理サーバ、待ち行列監視装置、応対側端末の割り当て方法、および記憶媒体
US7110525B1 (en) 2001-06-25 2006-09-19 Toby Heller Agent training sensitive call routing system
US7054434B2 (en) * 2001-07-09 2006-05-30 Austin Logistics Incorporated System and method for common account based routing of contact records
US7023979B1 (en) 2002-03-07 2006-04-04 Wai Wu Telephony control system with intelligent call routing
US7372952B1 (en) 2002-03-07 2008-05-13 Wai Wu Telephony control system with intelligent call routing
CA2407991A1 (en) * 2002-10-15 2004-04-15 Keith Gill Expandable multiline dialing apparatus
US9818136B1 (en) 2003-02-05 2017-11-14 Steven M. Hoffberg System and method for determining contingent relevance
US7676034B1 (en) 2003-03-07 2010-03-09 Wai Wu Method and system for matching entities in an auction
US8874477B2 (en) 2005-10-04 2014-10-28 Steven Mark Hoffberg Multifactorial optimization system and method
US8300798B1 (en) 2006-04-03 2012-10-30 Wai Wu Intelligent communication routing system and method
CN101951558B (zh) * 2008-01-21 2013-06-12 中兴通讯股份有限公司 集群通信系统中调度坐席之间授权的实现方法
US7746987B1 (en) * 2010-04-11 2010-06-29 Dennis Becker Voice message transmission and retrieval
CN103685776A (zh) * 2012-09-13 2014-03-26 中兴通讯股份有限公司 一种呼叫处理方法及设备
US9036811B1 (en) 2013-04-19 2015-05-19 Noble Systems Corporation Dialing a telephone number subject to an autodialer prohibition in a contact center
US8738076B1 (en) 2013-04-19 2014-05-27 Noble Systems Corporation Providing compliance enforcement for manually dialed wireless numbers in a contact center
US9578282B1 (en) 2014-09-23 2017-02-21 Google Inc. Techniques for initiating real-time communication sessions
AU2015343339A1 (en) 2014-11-03 2017-06-15 Genentech, Inc. Methods and biomarkers for predicting efficacy and evaluation of an OX40 agonist treatment
WO2018118983A1 (en) * 2016-12-19 2018-06-28 Interactive Intelligence Group, Inc. System and method for managing contact center system

Family Cites Families (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB1494083A (en) * 1974-02-21 1977-12-07 Thorne D Telephone apparatus
US3989899A (en) * 1975-04-08 1976-11-02 Daniel Norwich Telephone scheduling system
US4599493A (en) * 1984-08-28 1986-07-08 Tbs International, Inc. Multi-line telephone control system
US4922520A (en) * 1986-12-31 1990-05-01 M. A. Kempner, Inc. Automatic telephone polling system
US4894857A (en) * 1987-06-16 1990-01-16 Inuentions Inc. Method and apparatus for customer account servicing
US4797911A (en) * 1987-06-16 1989-01-10 Inventions, Inc. Customer account online servicing system
US5036535A (en) * 1989-11-27 1991-07-30 Unifi Communications Corporation Switchless automatic call distribution system
US5214688A (en) * 1990-06-05 1993-05-25 Inventions, Inc. Method and apparatus for dynamic and interdependent processing of inbound calls and outbound calls
US5097528A (en) * 1991-02-25 1992-03-17 International Business Machines Corporation System for integrating telephony data with data processing systems

Also Published As

Publication number Publication date
JPH06511367A (ja) 1994-12-15
DK0607347T3 (da) 1999-11-22
GR3031201T3 (en) 1999-12-31
CA2119355C (en) 2002-06-04
EP0607347B1 (de) 1999-06-16
AU668366B2 (en) 1996-05-02
WO1993007705A1 (en) 1993-04-15
ATE181475T1 (de) 1999-07-15
ES2135418T3 (es) 1999-11-01
US5297195A (en) 1994-03-22
JP3398956B2 (ja) 2003-04-21
EP0607347A4 (de) 1994-10-19
EP0607347A1 (de) 1994-07-27
CA2119355A1 (en) 1993-04-15
AU2795592A (en) 1993-05-03
DE69229444T2 (de) 2000-03-23

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Legal Events

Date Code Title Description
8364 No opposition during term of opposition
8339 Ceased/non-payment of the annual fee