DE69925004D1 - Kommunikationsverwaltungssystem für ein computernetz-basiertes fernsprechsystem - Google Patents

Kommunikationsverwaltungssystem für ein computernetz-basiertes fernsprechsystem

Info

Publication number
DE69925004D1
DE69925004D1 DE69925004T DE69925004T DE69925004D1 DE 69925004 D1 DE69925004 D1 DE 69925004D1 DE 69925004 T DE69925004 T DE 69925004T DE 69925004 T DE69925004 T DE 69925004T DE 69925004 D1 DE69925004 D1 DE 69925004D1
Authority
DE
Germany
Prior art keywords
computer network
communication management
based telephone
management system
telephone system
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Revoked
Application number
DE69925004T
Other languages
English (en)
Other versions
DE69925004T2 (de
Inventor
Eitan Bar
Mordechai Nisani
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
STS Software Systems Ltd
Original Assignee
STS Software Systems Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Family has litigation
First worldwide family litigation filed litigation Critical https://patents.darts-ip.com/?family=22491288&utm_source=google_patent&utm_medium=platform_link&utm_campaign=public_patent_search&patent=DE69925004(D1) "Global patent litigation dataset” by Darts-ip is licensed under a Creative Commons Attribution 4.0 International License.
Application filed by STS Software Systems Ltd filed Critical STS Software Systems Ltd
Application granted granted Critical
Publication of DE69925004D1 publication Critical patent/DE69925004D1/de
Publication of DE69925004T2 publication Critical patent/DE69925004T2/de
Anticipated expiration legal-status Critical
Revoked legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42221Conversation recording systems
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066Session management
    • H04L65/1083In-session procedures
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066Session management
    • H04L65/1101Session protocols
    • H04L65/1104Session initiation protocol [SIP]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066Session management
    • H04L65/1101Session protocols
    • H04L65/1106Call signalling protocols; H.323 and related
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/60Network streaming of media packets
    • H04L65/65Network streaming protocols, e.g. real-time transport protocol [RTP] or real-time control protocol [RTCP]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/60Network streaming of media packets
    • H04L65/70Media network packetisation
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/80Responding to QoS
DE69925004T 1998-08-26 1999-08-26 Kommunikationsverwaltungssystem für computernetzwerkgestützte telefone Revoked DE69925004T2 (de)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US140453 1998-08-26
US09/140,453 US6122665A (en) 1998-08-26 1998-08-26 Communication management system for computer network-based telephones
PCT/US1999/019505 WO2000013075A1 (en) 1998-08-26 1999-08-26 Communication management system for computer network-based telephones

Publications (2)

Publication Number Publication Date
DE69925004D1 true DE69925004D1 (de) 2005-06-02
DE69925004T2 DE69925004T2 (de) 2006-03-02

Family

ID=22491288

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69925004T Revoked DE69925004T2 (de) 1998-08-26 1999-08-26 Kommunikationsverwaltungssystem für computernetzwerkgestützte telefone

Country Status (7)

Country Link
US (1) US6122665A (de)
EP (3) EP1545092A3 (de)
JP (4) JP2002524004A (de)
AU (1) AU775173B2 (de)
DE (1) DE69925004T2 (de)
WO (1) WO2000013075A1 (de)
ZA (1) ZA200101522B (de)

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EP1545092A3 (de) 2010-03-17
US6122665A (en) 2000-09-19
EP1814291A3 (de) 2010-03-17
EP1108239A4 (de) 2004-04-28
AU5901599A (en) 2000-03-21
JP2002524004A (ja) 2002-07-30
ZA200101522B (en) 2001-09-14
EP1108239B1 (de) 2005-04-27
DE69925004T2 (de) 2006-03-02
WO2000013075A9 (en) 2000-08-10
EP1545092A2 (de) 2005-06-22
JP2007014006A (ja) 2007-01-18
EP1814291A2 (de) 2007-08-01
EP1108239A1 (de) 2001-06-20
JP2007020204A (ja) 2007-01-25
WO2000013075A1 (en) 2000-03-09
JP2007058859A (ja) 2007-03-08
AU775173B2 (en) 2004-07-22

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