DE69942291D1 - Verfahren für Multimedien-Transaktionsverarbeitung mit automatischen Anrufverteilern - Google Patents

Verfahren für Multimedien-Transaktionsverarbeitung mit automatischen Anrufverteilern

Info

Publication number
DE69942291D1
DE69942291D1 DE69942291T DE69942291T DE69942291D1 DE 69942291 D1 DE69942291 D1 DE 69942291D1 DE 69942291 T DE69942291 T DE 69942291T DE 69942291 T DE69942291 T DE 69942291T DE 69942291 D1 DE69942291 D1 DE 69942291D1
Authority
DE
Germany
Prior art keywords
call
transaction processing
automatic call
host
transferring
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
DE69942291T
Other languages
English (en)
Inventor
Anthony J Dezonno
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Rockwell Firstpoint Contact Corp
Original Assignee
Rockwell Electronic Commerce Technologies LLC
Rockwell Electronic Commerce Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Rockwell Electronic Commerce Technologies LLC, Rockwell Electronic Commerce Corp filed Critical Rockwell Electronic Commerce Technologies LLC
Application granted granted Critical
Publication of DE69942291D1 publication Critical patent/DE69942291D1/de
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
DE69942291T 1998-05-26 1999-05-26 Verfahren für Multimedien-Transaktionsverarbeitung mit automatischen Anrufverteilern Expired - Fee Related DE69942291D1 (de)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
US09/084,815 US6449356B1 (en) 1998-05-26 1998-05-26 Method of multi-media transaction processing

Publications (1)

Publication Number Publication Date
DE69942291D1 true DE69942291D1 (de) 2010-06-10

Family

ID=22187379

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69942291T Expired - Fee Related DE69942291D1 (de) 1998-05-26 1999-05-26 Verfahren für Multimedien-Transaktionsverarbeitung mit automatischen Anrufverteilern

Country Status (7)

Country Link
US (1) US6449356B1 (de)
EP (1) EP0961469B1 (de)
JP (1) JP2000041107A (de)
AT (1) ATE466447T1 (de)
AU (1) AU752548B2 (de)
CA (1) CA2273115A1 (de)
DE (1) DE69942291D1 (de)

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Also Published As

Publication number Publication date
EP0961469B1 (de) 2010-04-28
EP0961469A2 (de) 1999-12-01
US6449356B1 (en) 2002-09-10
AU2398699A (en) 1999-12-02
JP2000041107A (ja) 2000-02-08
CA2273115A1 (en) 1999-11-26
EP0961469A3 (de) 2003-01-29
ATE466447T1 (de) 2010-05-15
AU752548B2 (en) 2002-09-19

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Legal Events

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8339 Ceased/non-payment of the annual fee