EP0571345A2

EP0571345A2 - Centralised telefax reception

Info

Publication number: EP0571345A2
Application number: EP93850051A
Authority: EP
Inventors: Svartsjö Krister
Original assignee: Televerket
Current assignee: Telia AB
Priority date: 1992-05-21
Filing date: 1993-03-22
Publication date: 1993-11-24
Anticipated expiration: 2013-03-22
Also published as: GB2267197B; ES2123631T3; SE9201589D0; GB2267197A; EP0571345A3; DE69320251T2; EP0571345B1; DE69320251D1; GB9303550D0

Abstract

The present invention provides equipment for the centralised reception of telefax messages in a telephone exchange, e.g. a PABX (3). Incoming calls are directed to a number of fictitious extensions on the exchange, from whence they are routed to a message receiving system (2). A called party is identified by the number of the fictitious extension on which a call is received, and this information is transferred to the message receiving system (2) with the message. After reception of the message, the message receiving system (2) transfers the message to the whatever equipment is available for reception of the message at the subscriber station, e.g. fax receiver (11), PC (9), printer, recorder etc.. The message receiving system has the facility to arrange transfer of fax messages to addressees who are located either within, or outside, the exchange area.

Description

The invention relates to centralised telefax reception apparatus for location in a telephone exchange.
In a telephone exchange installation, incoming lines are arranged for receiving calls from parties external to the exchange installation. By exchange installation is meant any telecommunications switch, including a PABX, which has the capacity to receive, from a plurality of callers, and to distribute, to a plurality of subscribers, calls. Within the exchange, there is a number of connections arranged for receiving calls from incoming lines or from internal lines connected to own exchange extensions. In the transmission of fax messages, a fax receiver is required for each subscriber unit which is required to have the capability to receive fax messages.
The requirement that every subscriber unit capable of receiving fax messages has a fax receiver means that, the number of fax receivers connected to a given exchange installation can become quite significant. In certain cases it is clearly desirable to arrange for the central reception and handling of fax messages. However, in prior art central fax reception arrangements a fax receiver is still required for each line allocated to receive fax messages. This requires installation of a plurality of fax receivers. It is apparent that such a solution is costly and the need to maintain a plurality of independent fax receivers does not permit an efficient use of available resources.
Using a central telefax service has the disadvantage that the telefax centre must identify the addressee of every incoming message by reading the message. This procedure is not efficient where relatively large quantities of information are handled. It is thus desirable to develop arrangements for central telefax handling, which, automatically identify the addressee of incoming fax messages. Such a system also needs to transfer incoming messages to the addressee, using whatever equipment is available to the addressee, e.g. a computer (PC), printer, fax receiver etc.
The present invention provides a solution to these problems.
In an exchange installation, which may be a PABX or the like, it is possible to arrange for the central handling of incoming fax messages, by providing a unit for the reception of incoming calls. The receiving unit has a plurality of reception numbers allocated to it, each number corresponding to a subscriber connected to the exchange who is permitted to receive fax messages. Non of the reception numbers are directly connected to receiving equipment, such as a telephone, telefax receiver etc.. This arrangement provides a pool of extensions which can be used by users of the system.
A person who subscribes to the service is allocated a subscriber number in the pool. Furthermore, the receiving unit is provided with a message forwarding arrangement, so that an incoming call to the receiving unit is automatically forwarded to a predetermined receiving point. The receiving point is allocated one or more equipments for serving incoming calls. The addressee for a message is identified, in the receiving unit, from the called number, which information is transferred to a message receiving system. With the aid of information relating to the called number, the message receiving system identifies the addressee and the type of equipment available to receive the incoming message. This process of identification can, advantageously, be carried out automatically by comparing the called number with information held in a look-up table, stored in the message receiving system which correlates called numbers with subscriber addressees and available receiving equipment. Transfer of a message to the designated receiving equipment then takes place, e.g the message may be transferred to a personal computer (PC), printer, telefax receiver or the like.
The message receiving system is connected to a number of subscriber/extension lines. A call is directed by the exchange/station to the first idle line. Information on the original called number is transferred to the fax receiving system by the exchange/station via a selected line. The receiving system receives this information and registers the original called number. After the appropriate handshake procedures are completed, between the receiving system and the calling transmitter, the receiving system receives the message. Depending on how the message is to be transferred to the intended addressee, the message is stored as a paper copy, in a computer memory etc.. The message receiving system then transfers the message to the intended addressee. The transfer may be effected via a local area network (LAN), public switched telephone network, or by some other means. If the receiver is not within the area served by the automatic message transfer system, the system ensures that the message is transferred by other suitable channels.
If messages, for a particular addressee, must be treated in accordance with a pre-requested routine, the necessary information can be stored in the look-up table referred to above and this information can be used to drive the message receiving system. Such routines might provide, for example, special procedures for handling secret or confidential information, or special procedures for distribution of received messages.
According to the present invention there is provided a centralised telefax message reception apparatus, for use, by a plurality of subscribers (8), in a telephone system having a plurality of subscriber numbers (2) assigned for reception of fax messages, each number of said plurality identified with a single subscriber, characterised in that the apparatus includes a receiving unit (2) and a message receiving system (5,12), the receiving unit (2) adapted to receive incoming fax messages, the receiving unit (2) including means arranged to forward incoming calls, addressed to anyone of said plurality of subscriber numbers, to the message receiving system (5,12) arranged to distribute incoming messages to the subscriber (8) to whom they are addressed.
According to another aspect of the present invention, the apparatus is further characterised in that messages transferred by the receiving unit (2) to the message receiving system (5, 12) include a data segment identifying the subscriber number called.
According to a further aspect of the present invention, the message receiving system (2) is characterised in that it has a memory in which is stored a look-up table identifying subscriber equipment available at each subscriber location, and means for translating incoming messages into a data format capable of reception by the subscriber equipment available at a given subscriber location.
According to a yet further aspect of the present invention the message receiving system is characterised in that it comprises a fax server (12), and the subscriber equipment to which said fax server (12) is connected includes fax receivers (11), personal computers (9), printers and recorders.
The present invention reduces the number of telefax equipments that must be procured by an organisation, and enables units which do not normally receive fax to be utilised as telefax message receivers, e.g. printers, PCs, and the like.
For the personnel of a telefax centre, the work of identifying the addressees of received messages is reduced, because the system does this automatically. The present invention also facilitates the handling of messages according to different security classifications in a satisfactory manner.
An embodiment of the invention will now be described by way of example with reference to accompanying drawing which shows, in diagrammatic form, a centralised fax message receiving system, according to the present invention.
A call, originating on the public switched telephone network (PSTN), 1, is received by one of a number of the fictitious user extensions, B numbers, 2, from where it is forwarded via a call forward unit, (CFU), 4, to the inputs, 5, of the telefax message receiving system, 12, which, in this embodiment, is referred to as a fax server. Calls are automatically received on an extension line which is idle. The idle line selected, in the drawing, been identified as line CFB. A local area network, or public switched network or the like, here designated as LAN, 6, is used for the distribution of incoming messages to subscribers. Individual receivers of information may have fax receiving equipment, 11, PCs, 12, or telephones.
The invention will now be described with reference to it operation in an office PABX, 3, connected to the PSTN, 1. Telefax messages are transferred from a calling party in the PSTN, 1, to the addressee's B number, 2, in the PABX, 3.
The calling party in the PSTN, 1, calls the addressee in the normal way, by sending out digit information, i.e. dialling a telephone number. The digit information is identified by the PSTN which prepares the interconnection of called and calling parties. The called party is notified of the incoming call, from the calling party, in the usual way, by transmission of ringing tone or an equivalent signal. In the present case the call is made to an office PABX, 3. In the PABX, the call is directed to the fictitious extension numbers, B numbers, 2. The direction of the call to numbers, 2, may be effected either by a telephonist, or by direct dialling, that is to say the PSTN transfers the necessary routing information to the PABX which, automatically arranges the connection to the B numbers, or by some other established interconnection method.
The incoming call is thus directed to the B numbers. These fictitious numbers only occupy space in the PABX number range. They do not have telephone sets are other subscriber reception equipment connected to them.
Incoming calls to the B numbers, 2, are automatically redirected to the fax server, 12, which answers the calls. The identity of the B number called, BNP, is transferred to the fax server, 12, when the call is transferred. The fax server receivers this information and notes the identity of the addressee to which the call is addressed. The fax server has a plurality of lines for answering calls, and the called party is identified regardless of which of these lines actually receives the call.
After the necessary identifications, the fax server receives the message transmitted by the calling party. The message is subsequently transferred to the receiving party. The receiving party may be connected to the PABX, 3, or may be at a remote geographical location. The latter situation can arise, for example, when the called party is a person who is on a business trip or temporarily on duty at another location. Where messages are to transferred to a remote location, transfer is effected by means of the PSTN, a data network or the like. Internally, the transfer is preferably carried out via an internal network or LAN, 6. The information transmitted over the LAN, 6, may be received by a fax equipment, recorder, PC, printer etc.. The type of equipment available at a particular location can be recorded in a suitable look-up table, and once the type of equipment available to receive the message has been identified the data format of the message to be transmitted can, if necessary, be translated into a suitable format for the equipment available to receive it. This facility to receive fax messages on a variety of equipment, enables a reduction in the cost of procuring fax receivers. This saving is effected by the replacement of several fax machines with a single recorder of suitable design, and by using a single fax machine to transmit out going messages. Such devices may be positioned at suitable locations within the area served by the PABX.
Alternatively, it is possible for the receiving party to call the fax server, 12, in order to retrieve any messages that have been received, for him, by the fax server, 12. In this case the fax server identifies the calling party before message transfer is permitted. Many techniques are known for the secure identification of a calling party, including the use of personal identity numbers or PINs. Such procedures are normally used only in those cases where access to incoming messages is limited to a particular person.
In the fax server, 12, the messages are stored in a suitable memory function provided for this purpose. There are, of course, no reasons why a message should not be retrieved directly in a readable form, e.g. on paper, data screens or the like.

Claims

Apparatus for providing centralised telefax message reception, to a plurality of subscribers (8), in a telephone system having a plurality of subscriber numbers (2) assigned to reception of fax messages, each number of said plurality identified with a single subscriber is characterised in that the apparatus includes a receiving unit (2) and a message receiving system (5, 12), the receiving unit (2) adapted to receiving incoming fax messages, the receiving unit including means arranged to forward incoming calls, addressed to anyone of said plurality of subscriber numbers, to the message receiving system (5, 12) arranged to distribute incoming messages to the subscriber to whom they are addressed.
Apparatus as claimed in claim 1 further characterised in that messages transferred by the receiving unit (2) to the message receiving system (5, 12) include a data segment the identifying the subscriber number called.
Apparatus as claimed in claims 1 or 2 further characterised in that the message receiving system (12) is connected to a plurality of lines (5) and, in use, the first idle line is selected for an incoming message from the receiving unit (2), said message including the identity of the called subscriber.
Apparatus as claimed in any preceding claim further characterised in that, in use, an incoming message is transferred from the message receiving system (12) to a subscriber (9) to whom the message is addressed over a local area data network (6).
Apparatus as claimed in any preceding claim further characterised in that the message receiving system (12) includes a memory, in which is stored a look-up table identifying the subscriber equipment available at each subscriber location, and means to translate incoming messages into a data format capable of reception by subscriber equipment (9) available at a given subscriber location.
Apparatus as claimed in claim 5 further characterised in that the message receiving system (12) comprises a fax server, and the subscriber equipment to which said fax server is connected includes fax receivers (11), personal computers (9), printers and recorders.
Apparatus as claimed in any previous claim further characterised in that the message receiving system (12) includes means for recording incoming fax messages together with a number identifying a subscriber to whom the messages are addressed.
Apparatus as claimed in any of claims 5, 6, or 7 further characterised in that said look-up table includes information on methods to be used for the distribution of messages addressed to subscribers.
A PABX (3) including apparatus as claimed in any previous claim.
A PSTN telephone exchange including apparatus as claimed in any previous claim.