EP0615368A2 - Agencement de messages à intégration de messages multimédia - Google Patents

Agencement de messages à intégration de messages multimédia Download PDF

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Publication number
EP0615368A2
EP0615368A2 EP94301490A EP94301490A EP0615368A2 EP 0615368 A2 EP0615368 A2 EP 0615368A2 EP 94301490 A EP94301490 A EP 94301490A EP 94301490 A EP94301490 A EP 94301490A EP 0615368 A2 EP0615368 A2 EP 0615368A2
Authority
EP
European Patent Office
Prior art keywords
segments
message
voice
fax
converting
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP94301490A
Other languages
German (de)
English (en)
Other versions
EP0615368A3 (fr
Inventor
Robert Michael Klein
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
AT&T Corp
Original Assignee
AT&T Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by AT&T Corp filed Critical AT&T Corp
Publication of EP0615368A2 publication Critical patent/EP0615368A2/fr
Publication of EP0615368A3 publication Critical patent/EP0615368A3/fr
Withdrawn legal-status Critical Current

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/5307—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording messages comprising any combination of audio and non-audio components
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/54—Store-and-forward switching systems 
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/06—Message adaptation to terminal or network requirements
    • H04L51/066—Format adaptation, e.g. format conversion or compression
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
    • H04L9/40—Network security protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/60—Medium conversion

Definitions

  • This invention relates generally to integrated message systems, and specifically to voice-and-fax message systems and electronic mail systems.
  • Multi-media messaging involves integrating discrete messages or individual message components of different media, e.g., voice, text, video, and the ability to deliver the integrated messages through a single universal mailbox.
  • U.S. Patent No. 5,008,926 discloses an integrated voice-and-facsimile store-and-forward message system that provides for the sending, storage, and delivery of voice messages, fax messages, fax messages annotated with voice messages, and voice messages annotated with fax messages.
  • the disclosed system additionally provides for display of fax messages on terminal screens, and the conversion of fax printed text messages into voice messages via text-to-speech conversion facilities.
  • Electronic mail, or e-mail, systems are also well known in the art. They provide for the sending, storage, and delivery between computer terminals of displayable data --text and/or graphics-- messages.
  • Integration of e-mail systems with voice-and-fax message systems is highly desirable. For example, it is becoming common for salesmen to work out of "mobile offices" --their cars-- which are equipped normally with telephones, often with fax machines, but generally not with data terminals, yet the salesmen would like to have the capability of receiving in their mobile offices messages sent to them in any form --voice, fax, or e-mail.
  • the integration of fax and e-mail messaging is readily accomplished through conversion of e-mail messages into fax messages for delivery to their recipients. But while fax machines are more likely to be available to mobile recipients of the messages than data terminals, they are not as readily available as telephones. Therefore, it is often preferable to instead accomplish the integration of voice and e-mail messaging through conversion of e-mail messages into voice messages for delivery to their recipients. This type of conversion is also readily accomplished if the e-mail messages constitute text only.
  • data messaging such as e-mail messaging
  • audio-and-image messaging such as voice-and-fax messaging
  • voice-and-fax messaging by converting voiceable segments of a data message into voice message segments, converting non-voiceable segments of the data message into image message segments, and substituting in the voice message voiced pointers to the image message segments in place of the non-voiceable segments.
  • the transformation of the message from one media to another may be done in the reverse direction.
  • segments of information for example, of a received message
  • a first medium for example, e-mail
  • a second medium for example, voice
  • representation of the identified segments is convened from the first medium into the second medium
  • representation of other segments of the obtained information is converted from the first medium into a third medium (for example, fax) and then pointers represented in the second medium and pointing to the segments represented in the third medium are interspersed among the segments represented in the second medium.
  • the information represented in the second and third media may then be substituted for the information represented in the first medium.
  • the conversion of the information from one set of media to another allows the information to be delivered and presented to a user in a form selected by, and most suitable to, the user. Yet, the multi-media form of the message ensures that none of the informational content of the message need be discarded during the conversion process.
  • a traveling sales representative is able to receive the voice portion of the converted e-mail message on his or her mobile telephone and decide from the contents of the voice portion whether to go to the effort of printing the associated fax component of the message. If the recipient decides to receive the entire message, he or she is able to receive the entire e-mail message as an integrated voice-and-fax message on his or her mobile telephone and fax without loss of any of the information carried by the e-mail message.
  • the pointers used in the multi-media message to point from one medium to the other ensure that the recipient can follow the logical flow of the original message in the multi-media message, and can receive all the information contained in the original message in the proper order.
  • header information of a received e-mail message is converted for delivery to a recipient into a voice header.
  • This allows the recipient to examine and browse through headers of integrated voice-and-fax messages in the same manner as he or she does with headers of conventional voice messages.
  • certain white-space segments of the e-mail message which carry no user information are discarded during the conversion process. This increases the efficiency and compactness of the resulting integrated voice-and-fax message.
  • FIG. 1 shows an illustrative telecommunications system. It comprises telephone terminals 29 and fax terminals 30 connected by a private branch exchange switch (PBX) 24 to a message system 1000.
  • PBX private branch exchange switch
  • Message system 1000 stores voice and fax messages in a mass storage 12, such as a disk, operating under control of a controller 10.
  • Terminals 29 and 30 access message system 1000 through PBX 24 over phone lines 1004 and a voice/data interface 34 that interfaces phone lines 1004 to the internal circuits and functions of message system 1000, to store the messages in system 1000 and to retrieve the messages from system 1000.
  • PBX private branch exchange switch
  • Message system 1000 is illustratively the AT&T Ovation multimedia communication system, or an AT&T voice-mail system of the type disclosed in EP-A-0554980 or in EP-A-0581484, this application, which systems are further adapted to store both voice and fax messages.
  • portion 1 of the system of FIG. 1 which includes terminals 29 and 30, PBX 24, and message system 1000, is illustratively the integrated voice-and-facsimile store-and-forward system disclosed in U.S. Patent No. 5,008,926.
  • message system 1000 operates under the guidance of a control 10.
  • Control 10 is illustratively a general-purpose processor operating under control of programs 1006 stored in its memory. Execution of programs 1006 implements the store-and-forward messaging functionality flowcharted in FIG. 2.
  • control 10 determines from caller input whether or not this is a message storage request, at step 202. If so, control 10 identifies from the caller's input the caller/message sender and the intended message recipient, at step 204, and the message medium or media, at step 206.
  • the media may be voice, fax, or voice-plus-fax, though other media, such as video, may also be allowed.
  • Control 10 then forms a message header that includes information such as the sender's identification, date and time of receipt of the message, etc., and sets media I.D. flags in the header to indicate the identified message media, at step 208.
  • Control 10 then receives the segment, if any, of the message which is in the voice medium, at step 210, stores the received segment in a file in mass storage 12, at step 212, and sets a voice file pointer in the message header to point to the stored file, at step 214. Control 10 performs the same functions for the segment, if any, of the message which is in the fax medium, at steps 214-220. Control 10 then stores the header in the intended message recipient's universal mailbox in mass storage 12, at step 222, and returns to step 202 to determine if the caller has further requests.
  • control 10 determines from the caller's input whether this is a message retrieval request, at step 230. If not, control 10 continues its operation with other conventional operations, not relevant hereto, at step 250. If so, control 10 identifies the caller, at step 232, and then retrieves stored message headers from the caller's universal mailbox and sends them to the caller, at step 234. Control 10 then determines from the caller's further input whether the caller has selected a message for retrieval, at step 236. If not, control 10 returns to step 202; if so, control 10 examines the media I.D.
  • Control 10 then retrieves the message segments that are in the identified media using the file pointers of the message header, and sends the message segments to the caller, at steps 240-242. Control 10 then returns to step 202.
  • message system 1000 is connected by a local area network (LAN) 1001 to an electronic mail (e-mail) network 1003.
  • LAN 1001 is interfaced to the internal circuits and functions of message system 1000 by a LAN interface 84, in a conventional manner such as is disclosed in the above-referenced patent no. 5,008,926.
  • E-mail network 1003 is a conventional network, comprising a plurality of communicatively interconnected computers including the e-mail computer 1002.
  • Computer 1002 couples data terminals 28 to network 1003, by means of which users can send and retrieve e-mail messages in a conventional manner.
  • an e-mail user who is also served by system portion 1 has the choice of receiving e-mail messages either in the conventional manner, or as integrated voice-and/or-fax messages through portion 1.
  • the user's choice is programmed into the user's e-mail profile stored by computer 1002. If the user has chosen to receive e-mail messages through portion 1, computer 1002 examines an e-mail message received for that user to determine which segments thereof can be converted into a voice message via text-to-speech functions, and which segments thereof are not amenable to this conversion.
  • the convertible segments are converted into a voice message, and the nonconvertible segments are converted into a fax message.
  • Voice references pointing to the fax message are inserted into the voice message in place of the nonconvertible segments.
  • the voice and fax messages are then delivered to message system 1000 for storage and subsequent delivery to the recipient in the conventional integrated voice-and-fax messaging manner.
  • computer 1002 executes programs 1005 stored in its memory that implement the functionality flowcharted in FIG. 3.
  • computer 1002 In response to receiving an e-mail message for a user served by it, at step 300 of FIG. 3, computer 1002 identifies the recipient in a conventional manner, at step 302, and then examines the identified recipient's stored user profile, at step 304, to determine, at step 306, whether the user wishes to have e-mail messages delivered in the conventional manner via terminal 28 or as integrated voice-and-fax messages via phone and fax terminals 29 and 30 by way of message system 1000. If conventional delivery is indicated, computer 1002 proceeds to handle the received message in the conventional e-mail manner, at step 310.
  • An e-mail message 400 is an ASCII-format file with a predefined header 401 followed by a sequence of lines of ASCII characters. Besides the header, the following types of segment lines are defined: whitespace 402, consisting of a blank line; prose 403, consisting of natural language or numerals interspaced with standard punctuation; and non-prose 404, which is anything else.
  • Computer 1002 classifies each line of the message into one of the above four types.
  • the header is identified by sentinels predefined for this particular e-mail system (e.g., DATE:, FROM:, SUBJECT:).
  • Whitespace 402 is identified by a lone newline or linefeed character.
  • Prose 403 lines are identified by strings of ASCII characters forming words, numbers, and conventional (natural-language) punctuation. Any lines not identified as header 401, whitespace 402, or prose 403 are classified as non-prose 404.
  • nonstandard characters e.g., bar, angle bracket, ampersand, numerical signs, etc.
  • non-standard punctuation or standard punctuation used in non-standard manner e.g., a sequence of colons or semicolons
  • string that is a mix of letters and numerals, etc.
  • computer 1002 Having classified each line of the message according to type and thus separated the message into segments 401-404, computer 1002 now interprets the information of header segment 401 to create, via conventional text-to-speech technology, a voice message header 501 conveying that information, at step 314 of FIG. 3.
  • Computer 1002 then converts prose segments 403 into voice message segments 503, again using text-to-speech technology, at step 316.
  • Computer 1002 ignores and discards whitespace segments 402 that are interspersed among prose segments 403, at step 318.
  • Computer 1002 also converts each non-prose segment 404 into a fax segment 504 (such as a fax page), at step 319.
  • computer 1002 does this by first using the ASCII form of the non-prose segment to generate a PostScript file via a utility such as Nroff or Troff, and then converting the PostScript file into standard G3 fax format. Alternatively, the conversion from ASCII to G3 fax bitmap is performed directly.
  • Computer 1002 retains, as part of the fax, whitespace segments 402 that are surrounded by non-prose segments 404.
  • computer 1002 inserts into the voice message, at the places that were occupied in e-mail message 400 by the non-prose segments 404, voice pointers 505 to the appropriate fax segments 504, at step 320.
  • voice pointer 505 is "Refer to attached document section x ".
  • Computer 1002 then stores the voice message with the voice pointers into a voice file 500 in its memory, and stores the fax segments into a fax file 510 in its memory, at step 322.
  • E-mail message 400 has now been converted into the format of integrated voice-and-fax messages dealt with by system 1000, and computer 1002 transfers the voice file 500 and fax file 510 of the integrated voice-and-fax message 600 over LAN 1001 to message system 1000, at step 324, and ends its operation, at step 326.
  • the transfer over LAN is performed by means of an applications programmer interface (API) program communicating by means of a utility such as transfer control protocol/Internet protocol (TCIP/IP) remote procedure call (RPC) server function in LAN interface 84.
  • API applications programmer interface
  • TCIP/IP transfer control protocol/Internet protocol
  • RPC remote procedure call
  • Controller 10 of system 1000 treats LAN 1001 as a caller and stores the message 600 in the manner shown in FIG. 2. Then, upon demand, controller 10 presents message 600 as an integrated voice-and-fax message to the recipient user, also in the manner shown in FIG. 2.
  • the conversion of the e-mail message into an integrated voice-and-fax message may be performed at the message originator's computer, in a central conversion host computer in the e-mail system, or in message system 1000.
  • the conversion need not be limited to voice and fax media, but may involve other media such as video.
  • the process may be reversed, whereby received integrated voice-and-fax messages are converted into e-mail messages for delivery. Further still, features may be added to improve the coherence and appearance of the output.
  • sentinels may be included in the e-mail message to direct which components of the e-mail message are to be converted to fax irrespective of whether they are non-pose or prose components.
  • limits may be set on the minimum line size of prose segments that will be converted to voice format; smaller prose segments interspersed with non-prose segments will then be converted to fax.
EP94301490A 1993-03-10 1994-03-02 Agencement de messages à intégration de messages multimédia. Withdrawn EP0615368A3 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US08/029,193 US5479411A (en) 1993-03-10 1993-03-10 Multi-media integrated message arrangement
US29193 1993-03-10

Publications (2)

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EP0615368A2 true EP0615368A2 (fr) 1994-09-14
EP0615368A3 EP0615368A3 (fr) 1995-04-12

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US (1) US5479411A (fr)
EP (1) EP0615368A3 (fr)
JP (1) JP3281713B2 (fr)
CA (1) CA2109899C (fr)

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EP0615368A3 (fr) 1995-04-12
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US5479411A (en) 1995-12-26
JPH0723057A (ja) 1995-01-24
CA2109899A1 (fr) 1994-09-11

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