EP0955778A2 - Method for querying and maintaining an automatic directory assistance in mobile communication systems - Google Patents

Method for querying and maintaining an automatic directory assistance in mobile communication systems Download PDF

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Publication number
EP0955778A2
EP0955778A2 EP99108803A EP99108803A EP0955778A2 EP 0955778 A2 EP0955778 A2 EP 0955778A2 EP 99108803 A EP99108803 A EP 99108803A EP 99108803 A EP99108803 A EP 99108803A EP 0955778 A2 EP0955778 A2 EP 0955778A2
Authority
EP
European Patent Office
Prior art keywords
querying
information
subscriber
mobile communication
information data
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
EP99108803A
Other languages
German (de)
French (fr)
Other versions
EP0955778A3 (en
Inventor
Hans Zschnitzsch
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Telekom Deutschland GmbH
Original Assignee
Deutsche Telekom AG
DeTeMobil Deutsche Telekom Mobilnet GmbH
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
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Publication date
Application filed by Deutsche Telekom AG, DeTeMobil Deutsche Telekom Mobilnet GmbH filed Critical Deutsche Telekom AG
Publication of EP0955778A2 publication Critical patent/EP0955778A2/en
Publication of EP0955778A3 publication Critical patent/EP0955778A3/en
Ceased legal-status Critical Current

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12—Messaging; Mailboxes; Announcements
    • H04W4/14—Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W8/00—Network data management
    • H04W8/18—Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data

Definitions

  • the invention relates to a method for querying and maintaining an automatic call number information in mobile communication systems.
  • Every participant in a mobile or fixed telecommunication network knows the possibility of calling numbers. By dialing a specific number, the subscriber is connected to the directory inquiry, an operator reports who accepts the request for information, researches the associated directory number and notifies the subscriber.
  • the disadvantage of this telephone number information is that if the subscriber provides inaccurate or incomplete information, it is not possible for the operator to determine the associated telephone number. This is not possible due to time and cost reasons alone.
  • the object of the present invention is to propose a method for querying and maintaining automatic call number information in mobile communication systems, which enables more flexible and inexpensive information.
  • An essential feature of the invention is the possibility of personal query and maintenance of an electronic telephone book with the help of short messages. The user himself maintains the respective information entry.
  • the queried information data records are transmitted from the central office to the subscriber number specified in the querying short message.
  • the information records are inseparable from the subscriber identity, e.g. B. is predetermined by the number are linked. Creating, querying, changing and / or information records is only possible for the authorized subscriber himself.
  • the subscriber is authenticated to use the caller ID information advantageously by means of the authentication sequence specific to the mobile communication network, which is activated when the user logs into the mobile communication network.
  • a major advantage of the invention is that the user himself has the possibility to create and manage telephone book entries himself and to call them up at any time and inexpensively via the short message service.
  • a further advantage is that a flexible query syntax is proposed, by means of which it is possible to obtain the correct information with great certainty even with inaccurate or incomplete search queries.
  • One aspect of the invention is the combination of question parameters and how they are used to generate the answers, particularly in the case of inaccurate or incomplete information. Since the query of the call number information takes place via a mobile terminal, the type of character input, which is generally somewhat uncomfortable for the user, must be taken into account via the keyboard.
  • a query is entered in the form of a short message on the mobile terminal and transmitted to the central office.
  • the sender information d. H. the calling subscriber's number is an implicit information within this short message.
  • the answer consisting of one or more short messages, is transmitted to the subscriber at this call number contained in the querying short message.
  • the query itself consists of at least one, but generally several search words.
  • the order of the search words in the query message is essential because it influences the evaluation of the possible answers.
  • a search word consists of a certain string. In general, all characters from the short message character set are permitted in the search word. Two characters play a special role.
  • the separator is an example (Space) and the so-called joker in this context * ". The separator separates search words from each other. If the separator should appear in the search word, a special syntax must be followed, e.g. B. Two consecutive separators must be written.
  • Joker * plays a special role. It stands for any character string Joker appear as a normal character in the search word, it must be written twice in succession
  • An essential aspect of the invention is that a user can manage, create, change and / or delete his information records himself in the information database.
  • the authentication sequence specific to the mobile radio network is used to authenticate this subscriber.
  • a data entry in the information database is inextricably linked to the sender information. Any change to existing information entries can only be made by the same sender.
  • the answer text is in the central office Alexander Berg "in a suitable manner linked to the sender's call number and the current date and possibly further information.
  • a response set is generated in the information database, taking essentially into account the degree of correspondence of each potential answer with the query text and the best "records are sent as answers to the querying participant.

Abstract

The automatic call number information method uses short messages provided by a mobile telephone, for individual entry, interrogation, alteration and/or erasure of information data sets, for each subscriber held in an information databank at a central exchange.

Description

Die Erfindung betrifft ein Verfahren zur Abfrage und Pflege einer automatischen Rufnummernauskunft in Mobilkommunikationssystemen.The invention relates to a method for querying and maintaining an automatic call number information in mobile communication systems.

Jeder Teilnehmer eines mobilen oder festen Telekommunikationsnetzes kennt die Möglichkeit der Rufnummernauskunft. Durch Anwahl einer bestimmten Rufnummer wird der Teilnehmer mit der Rufnummernauskunft verbunden, wobei sich ein Operator meldet, welcher den Auskunftswunsch entgegennimmt, die zugehörige Rufnummer recherchiert und dem Teilnehmer mitteilt. Nachteil bei dieser Rufnummernauskunft ist, daß bei ungenauen oder unvollständigen Angaben seitens des Teilnehmers es dem Operator nicht möglich ist, die zugehörige Rufnummer zu ermitteln. Dies ist allein aus Zeit- und Kostengründen nicht möglich.Every participant in a mobile or fixed telecommunication network knows the possibility of calling numbers. By dialing a specific number, the subscriber is connected to the directory inquiry, an operator reports who accepts the request for information, researches the associated directory number and notifies the subscriber. The disadvantage of this telephone number information is that if the subscriber provides inaccurate or incomplete information, it is not possible for the operator to determine the associated telephone number. This is not possible due to time and cost reasons alone.

Die Aufgabe der vorliegenden Erfindung besteht darin, ein Verfahren zur Abfrage und Pflege einer automatischen Rufnummernauskunft in Mobilkommunikationssystemen vorzuschlagen, welches eine flexiblere und kostengünstige Auskunft ermöglicht.The object of the present invention is to propose a method for querying and maintaining automatic call number information in mobile communication systems, which enables more flexible and inexpensive information.

Diese Aufgabe wird durch die kennzeichnenden Merkmale des Patentanspruchs 1 gelöst.This object is achieved by the characterizing features of patent claim 1.

Wesentliches Merkmal der Erfindung ist die Möglichkeit der eigenhändigen Abfrage und Pflege eines elektronischen Telefonbuches mit Hilfe von Kurznachrichten (Short Messages). Die Pflege des jeweiligen Auskunftseintrages erfolgt durch den Benutzer selbst.An essential feature of the invention is the possibility of personal query and maintenance of an electronic telephone book with the help of short messages. The user himself maintains the respective information entry.

Gemäß einer Weiterbildung der vorliegenden Erfindung ist vorgesehen, daß die abgefragten Auskunftsdatensätze von der Zentralstelle an die in der abfragenden Kurznachricht angegebene Teilnehmerrufnummer übermittelt werden.According to a development of the present invention, it is provided that the queried information data records are transmitted from the central office to the subscriber number specified in the querying short message.

Das bedeutet ferner, daß die Auskunftsdatensätze untrennbar mit der Teilnehmeridentität, die z. B. durch die Rufnummer vorgegeben ist, verknüpft sind. Ein Anlegen, Abfragen, Ändern und/oder von Auskunftsdatensätzen ist nur durch den berechtigten Teilnehmer selbst möglich.This also means that the information records are inseparable from the subscriber identity, e.g. B. is predetermined by the number are linked. Creating, querying, changing and / or information records is only possible for the authorized subscriber himself.

Die Authentisierung des Teilnehmers zur Benutzung der Rufnummernauskunft erfolgt vorteilhaft durch die dem Mobilkommunikationsnetz eigene Authentisierungssequenz, die beim Einbuchen in das Mobilkommunikationsnetz aktiviert wird.The subscriber is authenticated to use the caller ID information advantageously by means of the authentication sequence specific to the mobile communication network, which is activated when the user logs into the mobile communication network.

Ein wesentlicher Vorteil der Erfindung besteht darin, daß der Benutzer selbst die Möglichkeit hat, Telefonbucheinträge selbst zu kreieren und zu verwalten und diese jederzeit und kostengünstig über den Kurznachrichtendienst abzurufen.A major advantage of the invention is that the user himself has the possibility to create and manage telephone book entries himself and to call them up at any time and inexpensively via the short message service.

Ein weiterer Vorteil ist, daß eine flexible Abfragesyntax vorgeschlagen wird, durch welche es möglich ist, auch bei ungenauen oder unvollständigen Suchanfragen mit großer Sicherheit die richtige Auskunft zu erhalten.A further advantage is that a flexible query syntax is proposed, by means of which it is possible to obtain the correct information with great certainty even with inaccurate or incomplete search queries.

Im folgenden wird die Erfindung anhand eines Ausführungsbeispiels näher erläutert.The invention is explained in more detail below using an exemplary embodiment.

Ein Aspekt der Erfindung besteht in der Kombination von Frageparametern und der Handhabung derselben, um die Antworten zu erzeugen, insbesondere bei ungenauer oder unvollständiger Information. Da die Abfrage der Rufnummernauskunft über ein Mobilendgerät erfolgt, muß die für den Benutzer im allgemeinen etwas unbequeme Art der Zeicheneingabe über die Tastatur berücksichtigt werden.One aspect of the invention is the combination of question parameters and how they are used to generate the answers, particularly in the case of inaccurate or incomplete information. Since the query of the call number information takes place via a mobile terminal, the type of character input, which is generally somewhat uncomfortable for the user, must be taken into account via the keyboard.

Eine Abfrage wird in Form einer Kurznachricht am Mobilendgerät eingegeben und an die Zentralstelle übermittelt. Die Absenderangabe, d. h. die Rufnummer des abfragenden Teilnehmers, ist eine implizite Information innerhalb dieser Kurznachricht. An diese in der abfragenden Kurznachricht enthaltene Rufnummer wird die Antwort, bestehend aus einer oder mehreren Kurznachrichten, an den Teilnehmer übermittelt.A query is entered in the form of a short message on the mobile terminal and transmitted to the central office. The sender information, d. H. the calling subscriber's number is an implicit information within this short message. The answer, consisting of one or more short messages, is transmitted to the subscriber at this call number contained in the querying short message.

Die Abfrage selbst besteht aus mindestens einem, im allgemeinen jedoch mehreren Suchworten.The query itself consists of at least one, but generally several search words.

Die Reihenfolge der Suchworte in der Abfragenachricht ist wesentlich, weil sie die Bewertung der möglichen Antworten beeinflußt.The order of the search words in the query message is essential because it influences the evaluation of the possible answers.

Ein Suchwort besteht aus einer bestimmten Zeichenfolge. Im Suchwort sind im allgemeinen alle Zeichen aus dem Kurznachrichten-Zeichenvorrat erlaubt. Zwei Zeichen spielen eine besondere Rolle. Als Beispiel sei hier das Trennzeichen

Figure imgb0001
Figure imgb0001
(Leerschritt) und der in diesem Kontext sogenannte Joker
Figure imgb0001
*" genannt. Das Trennzeichen
Figure imgb0001
Figure imgb0001
trennt Suchworte voneinander. Soll das Trennzeichen im Suchwort vorkommen, ist eine besondere Syntax einzuhalten, z. B. sind zwei unmittelbar aufeinanderfolgende Trennzeichen zu schreiben.A search word consists of a certain string. In general, all characters from the short message character set are permitted in the search word. Two characters play a special role. The separator is an example
Figure imgb0001
Figure imgb0001
(Space) and the so-called joker in this context
Figure imgb0001
* ". The separator
Figure imgb0001
Figure imgb0001
separates search words from each other. If the separator should appear in the search word, a special syntax must be followed, e.g. B. Two consecutive separators must be written.

Der Joker

Figure imgb0001
*" spielt eine besondere Rolle. Er steht stellvertretend für eine beliebige Zeichenfolge. Soll der Joker als gewöhnliches Zeichen im Suchwort vorkommen, so ist er unmittelbar aufeinanderfolgend zweimal zu schreiben.The Joker
Figure imgb0001
* "plays a special role. It stands for any character string Joker appear as a normal character in the search word, it must be written twice in succession

Beispielsweise steht das Suchwort

  • Figure imgb0001
    Ha*" für
    Figure imgb0001
    Hans", aber auch für
    Figure imgb0001
    Hannelore",
  • und
    Figure imgb0001
    ha*s" für
    Figure imgb0001
    Hans", aber auch für
    Figure imgb0001
    Hannes".
For example, the search word
  • Figure imgb0001
    Ha * "for
    Figure imgb0001
    Hans ", but also for
    Figure imgb0001
    Hannelore ",
  • and
    Figure imgb0001
    ha * s "for
    Figure imgb0001
    Hans ", but also for
    Figure imgb0001
    Hannes ".

Die Suche nach Alexander Berg aus Gais kann also folgendermaßen formuliert werden:

Figure imgb0001
Al* Be* Ga*". Mit dieser Suchanfrage würde aber auch der Teilnehmernamen Alfred Bergs aus Gartenstadt gefunden werden.The search for Alexander Berg from Gais can therefore be formulated as follows:
Figure imgb0001
Al * Be * Ga * ". This search query would also find the participant name Alfred Bergs from Gartenstadt.

Ein wesentlicher Aspekt der Erfindung ist, daß ein Benutzer seine Auskunftsdatensätze in der Auskunftsdatenbank selbst verwalten, kreieren, ändern und/oder löschen kann. Zur Authentisierung dieses Teilnehmers wird die dem Mobilfunknetz eigene Authentisierungssequenz verwendet.An essential aspect of the invention is that a user can manage, create, change and / or delete his information records himself in the information database. The authentication sequence specific to the mobile radio network is used to authenticate this subscriber.

Ein Dateneintrag in der Auskunftsdatenbank ist untrennbar mit der Absenderangabe verknüpft. Jede Veränderung existierender Auskunftseinträge ist nur vom gleichen Absender durchführbar.A data entry in the information database is inextricably linked to the sender information. Any change to existing information entries can only be made by the same sender.

Das erstmalige Anlegen eines Auskunftsdatensatzes oder eine Veränderung des Auskunftsdatensatzes erfolgt durch eine Kurznachricht. Dazu gibt der Benutzer wie weiter oben beschrieben eine entsprechende Zeichenfolge an seinem Mobilfunkendgerät ein und übermittelt diese als Kurznachricht an die Zentralstelle. Um eine Anweisung des Benutzers von Suchanfragen zu unterscheiden, beginnt der Nachrichtentext einer Anweisung mit einem wohl definierten Komandozeichen z. B.

Figure imgb0001
!" unmittelbar gefolgt von mindestens einem weiteren Komandobuchstaben. Z. B. kann ein neuer Benutzereintrag mit der laufenden Nummer
Figure imgb0001
x" durch folgende Anweisung erzeugt werden:

  • Figure imgb0001
    !Nx Alexander Berg Gais + 49224123456.."
The first creation of an information record or a change in the information record is done by a short message. For this purpose, the user enters a corresponding character string on his mobile radio terminal as described above and transmits this as a short message to the central office. In order to distinguish an instruction from the user from search queries, the message text of an instruction begins with a well-defined command character, e.g. B.
Figure imgb0001
! "immediately followed by at least one more command letter. For example, a new user entry with the serial number
Figure imgb0001
x "can be generated by the following statement:
  • Figure imgb0001
    ! Nx Alexander Berg Gais + 49224123456 .. "

In der Zentralstelle wird der Antworttext

Figure imgb0001
Alexander Berg" in geeigneter Weise verknüpft mit der Absenderrufnummer und dem aktuellen Datum und gegebenenfalls weiteren Informationen. Bei einer Abfrage wird in der Auskunftsdatenbank eine Antwortmenge erzeugt, wobei im wesentlichen der Grad der Übereinstimmung jeder potentiellen Antwort mit dem Abfragetext berücksichtigt und die
Figure imgb0001
besten" Datensätze als Antworten dem abfragenden Teilnehmer übermittelt werden.The answer text is in the central office
Figure imgb0001
Alexander Berg "in a suitable manner linked to the sender's call number and the current date and possibly further information. When a query is made, a response set is generated in the information database, taking essentially into account the degree of correspondence of each potential answer with the query text and the
Figure imgb0001
best "records are sent as answers to the querying participant.

Die Anweisung

  • Figure imgb0001
    !H..." oder
    Figure imgb0001
    !?..."
liefert z. B. einen Hilfstext, eine Erläuterung oder eine Bedienungsanleitung an den abfragenden Teilnehmer. Durch einen Parameter kann die Sprache der Auskunft festgelegt werden, so daß auch Fremdteilnehmer die Rufnummernauskunft nutzen können.The instruction
  • Figure imgb0001
    ! H ... "or
    Figure imgb0001
    !? ... "
delivers z. B. a help text, an explanation or an instruction manual to the querying participant. The language of the information can be defined by a parameter so that external subscribers can also use the phone number information.

Die Anweisung

  • Figure imgb0001
    !Lx" oder
    Figure imgb0001
    !L*"
listet einem von einem Benutzer erzeugten Eintrag, im Beispiel den X-ten bzw. alle Einträge.The instruction
  • Figure imgb0001
    ! Lx "or
    Figure imgb0001
    ! L * "
lists an entry created by a user, in the example the Xth or all entries.

Die Anweisung

  • Figure imgb0001
    !DELx" oder
    Figure imgb0001
    !DEL*"
löscht einen Benutzereintrag, im Beispiel den X-ten bzw. alle vorhandenen Benutzereinträge.The instruction
  • Figure imgb0001
    ! DELx "or
    Figure imgb0001
    ! DEL * "
deletes a user entry, in the example the Xth or all existing user entries.

Claims (6)

Verfahren zur Abfrage und Pflege einer automatischen Rufnummernauskunft in Mobilkommunikationssystemen, gekennzeichnet durch die Verwendung von Kurznachrichten (SM) zum teilnehmerindividuellen Anlegen, Abfragen, Ändern und/oder Löschen von Auskunftdatensätzen in einer Auskunftdatenbank einer Zentralstelle.Method for querying and maintaining automatic call number information in mobile communication systems, characterized by the use of short messages (SM) for subscriber-specific creation, querying, changing and / or deleting information data records in an information database of a central office. Verfahren nach Anspruch 1, dadurch gekennzeichnet, daß die abgefragten Auskunftdatensätze von der Zentralstelle an die in der abfragenden Kurznachricht angegebene Teilnehmerrufnummer übermittelt werden.Method according to claim 1, characterized in that the requested information data records are transmitted from the central station to the subscriber number specified in the requesting short message. Verfahren nach einem der Ansprüche 1 oder 2, dadurch gekennzeichnet, daß die Auskunftsdatensätze untrennbar mit der Teilnehmeridentität verknüpft sind.Method according to one of claims 1 or 2, characterized in that the information data records are inseparably linked to the subscriber identity. Verfahren nach einem der Ansprüche 1 bis 3, dadurch gekennzeichnet, daß ein Anlegen, Abfragen, Ändern und/oder Löschen von Auskunftsdatensätzen nur durch den berechtigten Teilnehmer selbst erfolgen kann.Method according to one of claims 1 to 3, characterized in that the creation, querying, changing and / or deleting of information data records can only be carried out by the authorized subscriber himself. Verfahren nach einem der Ansprüche 1 bis 4, dadurch gekennzeichnet, daß die Authentisierung des Teilnehmers durch die dem Mobilkommunikationsnetz eigene Authentisierungssequenz erfolgt.Method according to one of claims 1 to 4, characterized in that the authentication of the subscriber is carried out by the authentication sequence specific to the mobile communication network. Verfahren nach einem der Ansprüche 1 bis 5, dadurch gekennzeichnet, daß die Kurznachricht mindestens ein Suchwort bestehend aus einer Zeichenfolge enthält.Method according to one of claims 1 to 5, characterized in that the short message contains at least one search word consisting of a character string.
EP99108803A 1998-05-05 1999-05-04 Method for querying and maintaining an automatic directory assistance in mobile communication systems Ceased EP0955778A3 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
DE19819643 1998-05-05
DE1998119643 DE19819643C2 (en) 1998-05-05 1998-05-05 Procedure for querying and maintaining automatic call number information in mobile communication systems

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EP0955778A2 true EP0955778A2 (en) 1999-11-10
EP0955778A3 EP0955778A3 (en) 2000-08-16

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Cited By (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FR2803161A1 (en) * 1999-12-27 2001-06-29 Dns Co Ltd METHOD FOR DOWNLOADING TELEPHONE NUMBERS TO A MOBILE TELEPHONE
WO2001095649A1 (en) * 2000-06-05 2001-12-13 Soma Networks, Inc. Method and apparatus for modifying persistent storage
EP1187433A2 (en) * 2000-09-07 2002-03-13 Samsung Electronics Co., Ltd. Method of inputting an address book into a mobile communication terminal
DE10344603B4 (en) * 2003-06-20 2006-05-18 Sin Etke Technology Co., Ltd. Customer Supporting Response System

Families Citing this family (2)

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Publication number Priority date Publication date Assignee Title
DE10057137A1 (en) * 2000-11-17 2002-06-06 Surf Id Com Ag Data communications system has telephone number or internet address of required subscriber determined from shortened identification information
DE10060654C1 (en) * 2000-12-06 2002-06-20 Varetis Ag Method and device for the automatic issuing of information by means of a search engine

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Publication number Priority date Publication date Assignee Title
WO1992014329A1 (en) * 1991-02-12 1992-08-20 Telenokia Oy A method for conveying information in a multi-service network
US5483586A (en) * 1994-07-18 1996-01-09 Sussman; Lester Electronic on-line subscriber telephone directory
US5689547A (en) * 1995-11-02 1997-11-18 Ericsson Inc. Network directory methods and systems for a cellular radiotelephone

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IL128324A0 (en) * 1998-04-16 2000-01-31 Synergetics Ltd Dedicated personalized information system

Patent Citations (3)

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Publication number Priority date Publication date Assignee Title
WO1992014329A1 (en) * 1991-02-12 1992-08-20 Telenokia Oy A method for conveying information in a multi-service network
US5483586A (en) * 1994-07-18 1996-01-09 Sussman; Lester Electronic on-line subscriber telephone directory
US5689547A (en) * 1995-11-02 1997-11-18 Ericsson Inc. Network directory methods and systems for a cellular radiotelephone

Cited By (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FR2803161A1 (en) * 1999-12-27 2001-06-29 Dns Co Ltd METHOD FOR DOWNLOADING TELEPHONE NUMBERS TO A MOBILE TELEPHONE
WO2001095649A1 (en) * 2000-06-05 2001-12-13 Soma Networks, Inc. Method and apparatus for modifying persistent storage
EP1187433A2 (en) * 2000-09-07 2002-03-13 Samsung Electronics Co., Ltd. Method of inputting an address book into a mobile communication terminal
EP1187433A3 (en) * 2000-09-07 2003-12-17 Samsung Electronics Co., Ltd. Method of inputting an address book into a mobile communication terminal
DE10344603B4 (en) * 2003-06-20 2006-05-18 Sin Etke Technology Co., Ltd. Customer Supporting Response System

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EP0955778A3 (en) 2000-08-16
DE19819643C2 (en) 2003-06-18

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