EP2713629A1 - A headset having an RFID reader - Google Patents

A headset having an RFID reader Download PDF

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Publication number
EP2713629A1
EP2713629A1 EP12186517.4A EP12186517A EP2713629A1 EP 2713629 A1 EP2713629 A1 EP 2713629A1 EP 12186517 A EP12186517 A EP 12186517A EP 2713629 A1 EP2713629 A1 EP 2713629A1
Authority
EP
European Patent Office
Prior art keywords
headset
settings
rfid tag
tag
rfid
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP12186517.4A
Other languages
German (de)
French (fr)
Inventor
Rasmus Kongsgaard OLSSON
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
GN Audio AS
Original Assignee
GN Netcom AS
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by GN Netcom AS filed Critical GN Netcom AS
Priority to EP12186517.4A priority Critical patent/EP2713629A1/en
Publication of EP2713629A1 publication Critical patent/EP2713629A1/en
Withdrawn legal-status Critical Current

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Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04RLOUDSPEAKERS, MICROPHONES, GRAMOPHONE PICK-UPS OR LIKE ACOUSTIC ELECTROMECHANICAL TRANSDUCERS; DEAF-AID SETS; PUBLIC ADDRESS SYSTEMS
    • H04R1/00Details of transducers, loudspeakers or microphones
    • H04R1/10Earpieces; Attachments therefor ; Earphones; Monophonic headphones
    • H04R1/1041Mechanical or electronic switches, or control elements
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04RLOUDSPEAKERS, MICROPHONES, GRAMOPHONE PICK-UPS OR LIKE ACOUSTIC ELECTROMECHANICAL TRANSDUCERS; DEAF-AID SETS; PUBLIC ADDRESS SYSTEMS
    • H04R1/00Details of transducers, loudspeakers or microphones
    • H04R1/10Earpieces; Attachments therefor ; Earphones; Monophonic headphones
    • H04R1/1083Reduction of ambient noise
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04RLOUDSPEAKERS, MICROPHONES, GRAMOPHONE PICK-UPS OR LIKE ACOUSTIC ELECTROMECHANICAL TRANSDUCERS; DEAF-AID SETS; PUBLIC ADDRESS SYSTEMS
    • H04R2201/00Details of transducers, loudspeakers or microphones covered by H04R1/00 but not provided for in any of its subgroups
    • H04R2201/10Details of earpieces, attachments therefor, earphones or monophonic headphones covered by H04R1/10 but not provided for in any of its subgroups
    • H04R2201/107Monophonic and stereophonic headphones with microphone for two-way hands free communication
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04RLOUDSPEAKERS, MICROPHONES, GRAMOPHONE PICK-UPS OR LIKE ACOUSTIC ELECTROMECHANICAL TRANSDUCERS; DEAF-AID SETS; PUBLIC ADDRESS SYSTEMS
    • H04R2225/00Details of deaf aids covered by H04R25/00, not provided for in any of its subgroups
    • H04R2225/55Communication between hearing aids and external devices via a network for data exchange
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04RLOUDSPEAKERS, MICROPHONES, GRAMOPHONE PICK-UPS OR LIKE ACOUSTIC ELECTROMECHANICAL TRANSDUCERS; DEAF-AID SETS; PUBLIC ADDRESS SYSTEMS
    • H04R2420/00Details of connection covered by H04R, not provided for in its groups
    • H04R2420/07Applications of wireless loudspeakers or wireless microphones
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04RLOUDSPEAKERS, MICROPHONES, GRAMOPHONE PICK-UPS OR LIKE ACOUSTIC ELECTROMECHANICAL TRANSDUCERS; DEAF-AID SETS; PUBLIC ADDRESS SYSTEMS
    • H04R5/00Stereophonic arrangements
    • H04R5/033Headphones for stereophonic communication

Definitions

  • the present invention relates to headsets and particularly to headsets being used by different users, each user having a different user profile, and to a communication network comprising a plurality of headsets, and furthermore, to a system for facilitating user identification and application of user specific headset settings.
  • Headsets are being increasingly used also in office environments, and more and more standard desk phones are being replaced by soft phones, such as soft phones installed on a terminal or computer, and the soft phones interconnect to a user via headset, such as a corded headset or a wireless headset.
  • soft phones such as soft phones installed on a terminal or computer
  • headset such as a corded headset or a wireless headset.
  • the headsets may be personal and used by a single user only, or the headsets may be shared by numerous users, for example in a call center environment. But headsets may be used in many different environments.
  • a mobile head-worn device is disclosed that is suitable for speech-directed applications.
  • the functionalities of the mobile terminal are incorporated in the head-worn device.
  • the device may include an RFID reader for reading an RFID tag of e.g. a selected product and generate an output, such as directions, reflective of the reading.
  • the RFID reader is provided to read RFID tags during use for identification of for example a selected product, and is not related to the set up of neither the headworn device, nor the terminal.
  • US2004/0059579 discloses a peripheral, such as a headset, connected to a terminal.
  • the peripheral has parameters associated with it to be read by the terminal and these parameters are used to define operation of the terminal, such as to define operational parameters for the terminal.
  • the terminal is configured to be able to communicate with a computer and to operate according to the operational parameter(s).
  • the operational parameters may be volume of terminal, or voice templates specific for each user, text to speech preferences to set the terminal accordingly, e.g. in respect of pitch, speed, gender etc. of voice commands through the terminal.
  • the terminal may have an RFID reader and read an RFID tag of a peripheral device, such as a headset.
  • the use characterizing criteria are thus stored in the peripheral and read by the terminal, such as when connecting the peripheral to the terminal.
  • the headset is preferably for personal use having predetermined settings for operation of the terminal stored therein.
  • an apparatus for sharing content between headphones is disclosed.
  • the content may be for example music played by a data player.
  • the data player may have a reader, such as an RFID reader, and the headphones may have a code, either in the form of a disposable code or an RFID tag.
  • an RFID reader in the player may be enabled to read the RFID tag of the other headphone to thereby exchange wireless network keys for sharing the music between the two headphones.
  • this requires that the code of the other headphone is either pre-approved by the data player or that the data player is able to verify the code of the other headphone.
  • a headset for voice communication comprising at least one earphone, a microphone, and an ID reader, such as an RFID reader, configured to read an ID tag, such as an RFID tag, and decode an information signal encoded in the ID tag.
  • the headset may further comprise a processor, such as a processing circuitry configured to receive the information signal from the ID reader, and the processor may be further configured to control headset settings based on the received information signal.
  • a communication network comprising a plurality of headsets, each of the plurality of headsets being configured to connect to a network application via a terminal.
  • Each of the plurality of headsets comprising at least one earphone, a microphone, and an ID reader, such as an RFID reader, configured to read an ID tag, such as an RFID tag, and decode an information signal encoded in the ID tag.
  • the headset may further comprise a processor, such as a processing circuitry configured to receive the information signal from the ID reader, and the processor may be further configured to control headset settings based on the received information signal.
  • At least one of the headset ID readers is configured to read and decode an additional ID tag, and the at least one headset ID reader and corresponding processor are configured to read and decode the additional ID tag and coordinate access settings between headsets tagged with the first ID tag and the additional ID tag.
  • a system for facilitating user identification and application of user specific headset settings comprises a terminal configured to communicate with a headset, the headset having an RFID reader configured to read an RFID tag and decode an information signal encoded in the RFID tag, a processor configured to receive the information signal from the RFID reader and control headset settings based on the received information signal, wherein the headset is configured to operate according to the headset settings.
  • the headset settings corresponding to the ID tag may be stored in a memory or storage device in the headset, or the headset settings may be retrieved from a server to which the headset is connected.
  • an ID tag such as an identification card
  • an ID tag may be used to identify the headset settings to be used, thereby dynamically operating the headset according to the settings as determined by the ID tag read.
  • the ID reader and ID tag may be any combination of tag and reader wherein the ID reader is configured to automatically identify ID data stored in the ID tag.
  • the ID reader and ID tag may be a proximity type reader and tag, and one such widely used system is based on radio frequency technology, and includes RFID readers and corresponding RFID tags. It is an advantage of using RFID tags and RFID readers in that the reading of the tag is performed when the RFID tag is within reach of the RFID reader, and thus, no alignment of the RFID tag and RFID reader is required.
  • the ID tag may be provided in any form, and may for example be provided in an identification card, in a key card, a key hanger, in a wrist chain or a bracelet or necklace style chain, in a pendant or a charm, in a mobile phone, the ID tag may be printed on a label, etc.
  • the ID tag typically comprises an information signal, and the information signal as read by the ID reader may identify a person, and thus, the headset settings may be controlled based on the received information signal identifying a person, such as a user of the headset.
  • the information signal may identify a group of persons, and the headset settings may be controlled based on the headset settings applied to the group of persons in question.
  • the headset settings may thereby be personalised so that the headset is operated according to pre-specified parameters as e.g. selected by the user, or as retrieved from a system to which the headset is connected based on the user identity.
  • the headset may comprise a storage medium, such as an EEPROM, or a RAM, etc., to store the headset settings.
  • the headset settings may for example be adjusted a first time a user uses the headset and stored in the storage medium.
  • the headset settings may be stored in a central database and retrieved upon reading of the ID tag.
  • the headset settings may be centrally adjusted, e.g. by an administrator of the system or network, and applied to specific user IDs or groups of user IDs.
  • the processor such as a processing circuitry, such as an integrated circuit, such as an ASIC, may be programmed to control the headset according to the stored or retrieved headset settings corresponding to person identified by the ID tag.
  • the headset settings may comprise headset equalizer settings to control the frequency response for the headset, and thus the equalizer settings as identified by the ID tag may control the processor to control the frequency response for an audio signal transmitted to a user of the headset, that is control e.g. the bass, treble, balance, etc. distribution of the audio signal.
  • the headset settings may furthermore comprise call control signaling, such as ring tones, sound profile, audio volume, notification sounds, call forwarding settings, call barring settings, caller ID settings, etc.
  • call control signaling such as ring tones, sound profile, audio volume, notification sounds, call forwarding settings, call barring settings, caller ID settings, etc.
  • the headset settings may further comprise localized settings, such as headset settings associated with the geographic location of a user.
  • the ID tag may comprise information of the normal geographic location for the person identified by the ID tag.
  • the headset may via e.g. WIFI determine the geographic location of the headset and set the localized settings accordingly.
  • the localized settings may be settings such as RF band settings, which typically varies between regions, such as between Europe and the USA.
  • the localized settings may include language specific settings, such as voice announcement language, display information, such as display information on a headset base unit, noise exposure limitations, etc.
  • the headset settings may furthermore include access settings for the headset and thus the current headset user as identified by the ID tag.
  • each ID tag may have an associated access profile defining the access settings for the headset when being used by the current headset user and thus determine which privileges apply for the headset.
  • the access settings for the headset may be communicated to a system to which the headset is connected, such as a telephone system, and thereby allow access only to those services as specified by the access settings.
  • a headset user may position his or her personal ID tag adjacent the headset ID reader to allow for the ID tag to be read by the headset ID reader.
  • the information signal may be passed on to a server for checking the credentials associated with the information signal. When the credentials have been checked, the user may operate according to the associated access settings.
  • the access settings may be used as access settings for a system, and e.g. void the use of entering passwords into the system and grant the headset, and thereby the headset user, access to a system or network application, such as for example grant access when the credentials associated with the information signal have been checked.
  • the access settings may allow a user to access selected operations in the system or network application only, they may allow a user administrator rights for the system, and for example in a call center environment, a call center agent may have limited access rights, and be allowed e.g. only to answer incoming call but not to initiate outgoing calls, for example at an inbound call center facility, such as at a help desk call center, a call center agent may be allowed to call only e.g. pre-specified numbers, or the user may have supervisor access settings, allowing the supervisor access to e.g. call center performance statistics, such as statistics including number of calls treated, calls in queue, max queue times, total sales, agent performance, noise exposure, etc.
  • call center performance statistics such as statistics including number of calls treated, calls in queue, max queue times, total sales, agent performance, noise exposure, etc.
  • the access settings may also enable the headset, and thus the headset user, to join an ongoing conversation. This may be advantageous e.g. for a call center supervisor, for training purposes, etc., so that a supervisor may be able to enter any ongoing calls, either from a separate system access point, i.e. such as from a separate computer or terminal, or via a same access point, such as a same computer or terminal, as the one from which the ongoing conversation was initiated by e.g. another headset user. It may furthermore allow for a conference call functionality where more users may access a same call.
  • the ID reader in the headset may be configured to read an additional ID tag, and the headset is granted access to any ongoing conversations tagged with the same additional ID tag.
  • a first headset user may be invited into an ongoing call by a second headset user and by reading the second ID tag, i.e. the ID tag of the second user, with the first ID reader provided in the first headset, access to the ongoing call is facilitated.
  • the first headset may communicate the information signal as decoded from the second ID tag to the server, and the server may facilitate the linking of the first headset to the ongoing conversation.
  • At least one participant in an ongoing conversation may have to approve the access, or approve a request for access, before access is granted, i.e. via a software interface, via a headset base unit, or via a headset user interface, etc.
  • the additional ID tag may be provided in a headset, and access to an ongoing conversation may thereby be initiated by positioning the headset with the additional ID tag within reach of the ID reader in the headset performing an ongoing call.
  • the first headset user may position his headset next to the second headset to thereby read the additional ID tag, i.e. the second ID tag, with the ID reader provided in the first headset.
  • headset user systems such as headset user systems connected to a network application, such as a telephone system, such as a soft phone system
  • a network application such as a telephone system, such as a soft phone system
  • headset user systems typically allow for conference call functionalities via the telephone system.
  • a conference call functionality typically requires all participating headsets not only are within reach of their own base units connected to the telephone system, but also are physically close to the terminals or base units to enable the conference call functionality via the terminal or the base unit. It is therefore an advantage of the present invention that a conference call functionality may be provided which is initiated from the headset and which allows an additional headset access to an ongoing telephone call.
  • At least one of the headset ID readers may be configured to read and decode an additional ID tag.
  • the at least one headset ID reader and corresponding headset processor may be configured to read and decode the additional ID tag and coordinate access settings between headsets tagged with the first ID tag and the additional ID tag.
  • At least one ID reader and corresponding processor are further configured to provide the additional ID tag to a network server for verification of the additional ID tag before coordinating the access settings.
  • the coordination of access settings may for example allow the headset associated with the additional ID tag to join an ongoing conversation between the at least one headset and the network application.
  • At least one participant in an ongoing conversation may be have to approve the access before access is granted.
  • the access may be approved by e.g. pressing a button on the headset or on a headset base unit.
  • the additional ID tag may be provided in a headset performing a call, and an additional headset may be granted access to the ongoing call upon positioning the additional headset in reading proximity to the additional ID tag provided in the first headset performing the ongoing call.
  • a server may grant access to the ongoing call to any headset tagged with the additional ID tag.
  • the headset settings may furthermore comprise noise exposure settings, and the noise exposure settings for example include a limit for sound received by a same user within a given time frame.
  • the noise exposure may be associated with any geographical information provided by the ID tag, or any WIFI or GPS location parameters.
  • the headset settings may comprise log parameters for logging of noise exposure for a user so as to track the sound received by a user, and the processor may for example be configured to provide a sound signal when a predetermined noise exposure limit is exceeded.
  • the headset may comprise a noise dosimeter to keep track of the noise, and the noise received during a predetermined interval, such as during a working day, may be logged and centrally stored for a specific user.
  • the headset settings may furthermore include log parameters for logging of calls for a user identified by the ID tag.
  • the call log may be maintained via the network application, or the call log may be stored in the headset storage medium.
  • the ID reader as positioned in the headset may furthermore be configured to read additional ID tags provided outside of the network to retrieve other information as stored by the ID tags.
  • a communication network comprising a server and at least one headset having an RFID reader configured to read an RFID tag and decode an information signal encoded in the RFID tag, wherein the headset is configured to connect to the server to receive headset settings associated with the information signal.
  • the at least one ID reader and corresponding processor may further be configured to provide the additional ID tag to a network server for verification of the additional ID tag before coordinating the access settings.
  • the headset associated with the additional ID tag may be allowed to join an ongoing call between the at least one headset and the network application.
  • a headset 10 for voice communication having at least one earphone 11, a microphone 12, and an RFID reader 13 configured to read an RFID tag 14, and decode an information signal encoded in the RFID tag 14.
  • the RFID tag 14 may be provided in an access card or identification card 15 as shown in Fig.1a , or the RFID tag may be provided in a mobile phone 16 as seen in Fig. 1 b. It is envisaged that the RFID tag may be provided in any form as known to a person skilled in the art, and is by no means limited to the illustrated embodiments.
  • the headset 10 as illustrated is a corded headset and connects to for example a base unit or terminal, such as a network terminal, via cord 17.
  • a base unit or terminal such as a network terminal
  • the headset may as well be a wireless headset connecting to a base station or terminal via any wireless standard, such as DECT, Bluetooth, etc.
  • the headset is shown schematically in more detail, and comprises the earphone 11, microphone 12, RFID reader 13 with antenna 20 and processor 18 configured to receive the information signal from the RFID reader, and the processor 18 is further configured to control headset settings based on the received information signal.
  • the headset settings may be stored in the headset 10 in storage medium 19. Alternatively, the headset settings may be received by the processor from a terminal or a server in a network.
  • a communication network 30 comprising a plurality of headsets 10 each of the plurality of headsets 10 being configured to connect to a network application via a terminal 22.
  • the headsets 10 have at least one earphone 11, a microphone 12, and an RFID reader 13 configured to read an RFID tag 14, and decode an information signal encoded in the RFID tag 14.
  • the terminals 22 may be connected to a server 23 either directly or via the internet 24.
  • a user 31 has a headset 41 having an RFID reader 51, and a user 32 has a headset 42 having an RFID reader 52.
  • the user 31 has an RFID card 61 with an RFID tag 71 and the user 32 has an RFID card 62 with an RFID tag 72 (see Fig. 5 ).
  • the headset 41 is connected to the terminal 22 and RFID reader 51 has read the RFID tag 71 of the user's 31 RFID card 61.
  • the headset user 31 has positioned his or her personal RFID tag 71 adjacent the headset RFID reader 51 to allow for the RFID tag 71 to be read by the headset RFID reader 51.
  • the RFID tag 71 has been read and decoded by the RFID reader 51 to provide an information signal to the processor 18, and the processor control the headset 41 according with the headset settings corresponding to the RFID tag 71.
  • the RFID card 61 of the user 31 is positioned in reading proximity to the RFID reader 52 in the headset 42 and the additional RFID tag 71 is read by the RFID reader 52. See step II.
  • the headset 42 is in this case a wireless headset 42 further comprising a transceiver (not shown) for communicating with a transceiver (not shown) in the terminal 22.
  • the information signal as extracted from the RFID tag 71 is via processor 18 and the transceiver provided to the terminal 22, see step III.
  • the terminal 22, or a server 23 connected thereto coordinates the access settings between headsets 41, 42 now tagged with the same RFID tag 71 and hereby allows headset 42 to join the ongoing call between headset 41 and terminal 22.
  • a user 31 has a headset 41 having an RFID reader 51, and a user 32 has a headset 42 having an RFID reader 52.
  • the user 31 has an RFID card 61 with an RFID tag 71 (see Fig. 4 ) and the user 32 has an RFID card 62 with an RFID tag 72.
  • the headset 41 is connected to the terminal 22 via a base unit 25 and RFID reader 51 has read the RFID tag 71 of the user's 31 RFID card 61.
  • the headset user 31 has positioned his or her personal RFID tag 71 adjacent the headset RFID reader 51 to allow for the RFID tag 71 to be read by the headset RFID reader 51.
  • the RFID tag 71 has been read and decoded by the RFID reader 51 to provide an information signal to the processor 18, and operates the headset 41 according with the headset settings corresponding to the RFID tag 71.
  • step I in Fig. 5 corresponds to step I in Fig. 4 .
  • the RFID card 62 of the user 32 is positioned in reading proximity to the RFID reader 51 in the headset 41 and the additional RFID tag 72 is read by the RFID reader 51. See step II.
  • the information signal as extracted from the RFID tag 71 is via processor 18 in headset 41 provided to the terminal 22.
  • the processor 18 upon reading the additional RFID tag 72, and providing the corresponding information signal to the processor 18 of the headset 41, the processor 18 sends a request to the terminal 22 to grant the headset 42 access to the ongoing call, see step III.
  • the credentials of headset 42 are checked and upon approval access of the headset 42 to the ongoing call is granted.
  • the headset is a wireless headset, and a wireless connection is established between wireless headset 42 and the terminal 22, such as via base unit 25, and the headset 42 may join the conversation.
  • the base unit 25 may have a push button 26, allowing a user 31 to confirm that the headset 42 is allowed to join the conversation before the connection is established.
  • a communication network 30 comprising a plurality of headsets 41, 42, each being configured to connect to a network application via terminals 91, 92.
  • the headsets 41, 42 have an RFID reader 51, 52 configured to read an RFID tag 71,72, and decode an information signal encoded in the RFID tag 71, 72.
  • the terminals 91, 92 may be connected to a server 23 either directly or via a network, such as the internet 24. It is envisaged that even though only two headsets are shown, the invention applies equally for any number of headsets.
  • a user 31 has a headset 41 having an RFID reader 51, and a user 32 has a headset 42 having an RFID reader 52.
  • the user 31 has an RFID card 61 with an RFID tag 71 and the user 32 has an RFID card 62 with an RFID tag 72
  • the headset 41 is connected to the terminal 91 via wireless connection 81, and RFID reader 51 has read the RFID tag 71 of the user's 31 RFID card 61.
  • the headset 42 is connected to the terminal 92 via wireless connection 82, and RFID reader 52 has read the RFID tag 72 of the user's 32 RFID card 62.
  • the each headset user 31, 32 has positioned his or her personal RFID tag 71, 72 adjacent the headset RFID reader 51, 52 to allow for the RFID tag 71, 72 to be read by the headset RFID reader 51,52.
  • the processor 18 controls the headsets 41, 42 in accordance with the headset settings corresponding to the RFID tags 71, 72, respectively.
  • the RFID tag 71, 72 may allow each headset 41, 42 access to a network application on the terminals 91, 92, respectively, after checking the credentials of the RFID tag.
  • the first headset 41 connects wirelessly to the terminal 91
  • the second headset 42 connects wirelessly to the terminal 92, typically via a DECT standard.
  • the wireless connection may have a significant range, such as 50 - 100 m in an office environment.
  • the two headset users 31, 32 may be away from their terminals 91, 92 while still being connected to the terminals 91, 92 via wireless connections 81, 82, as illustrated in Fig. 6 .
  • Headset user 31 may be performing a call via a network application on terminal 91, and headset user 32 may want to join this call. For example, headset user 31 may be getting a coffee while in a call, and meeting headset user 32 on the way, he asks headset user 32 to join the call.
  • the headset user 32 may proximate his RFID card 62 comprising the RFID tag 72 to the headset 41.
  • the headsets 41, 42 may comprise the once read RFID tags 71, 72, and by proximating the headset 42 to the headset 41, RFID reader 52 reads the additional RFID tag 71 from the headset 41.
  • the information signal as extracted from the RFID tag 71 is via processor 18 and wireless connection 82 provided to the terminal 92.
  • the terminal 92, or a server 23 connected thereto coordinates the access settings between headsets 41, 42 now tagged with the same RFID tag 71 and hereby allows headset 42 to join the ongoing call originally initiated by headset 41 via his own terminal 92.
  • headsets such as 3, 4, 5, 6, etc. may be able to join an ongoing call.

Abstract

A headset for voice communication and a network comprising a plurality of headsets are provided. The headset comprises at least one earphone, a microphone, an RFID reader configured to read an RFID tag and decode an information signal encoded in the RFID tag. The headset further comprises a processor configured to receive the information signal from the RFID reader, and control headset settings based on the received information signal. In the communication network the plurality of headsets may being configured to connect to a network application via a terminal, and at least one of the headset ID readers may be configured to read and decode an additional ID tag, and the at least one headset ID reader and corresponding processor are configured to read and decode the additional ID tag and coordinate access settings between headsets tagged with the first ID tag and the additional ID tag.

Description

    TECHNICAL FIELD
  • The present invention relates to headsets and particularly to headsets being used by different users, each user having a different user profile, and to a communication network comprising a plurality of headsets, and furthermore, to a system for facilitating user identification and application of user specific headset settings.
  • BACKGROUND OF THE INVENTION
  • Headsets are being increasingly used also in office environments, and more and more standard desk phones are being replaced by soft phones, such as soft phones installed on a terminal or computer, and the soft phones interconnect to a user via headset, such as a corded headset or a wireless headset.
  • The headsets may be personal and used by a single user only, or the headsets may be shared by numerous users, for example in a call center environment. But headsets may be used in many different environments.
  • In US2007/0183616 a mobile head-worn device is disclosed that is suitable for speech-directed applications. To avoid having a separate mobile terminal, the functionalities of the mobile terminal are incorporated in the head-worn device. The device may include an RFID reader for reading an RFID tag of e.g. a selected product and generate an output, such as directions, reflective of the reading. The RFID reader is provided to read RFID tags during use for identification of for example a selected product, and is not related to the set up of neither the headworn device, nor the terminal.
  • US2004/0059579 discloses a peripheral, such as a headset, connected to a terminal. The peripheral has parameters associated with it to be read by the terminal and these parameters are used to define operation of the terminal, such as to define operational parameters for the terminal. The terminal is configured to be able to communicate with a computer and to operate according to the operational parameter(s). The operational parameters may be volume of terminal, or voice templates specific for each user, text to speech preferences to set the terminal accordingly, e.g. in respect of pitch, speed, gender etc. of voice commands through the terminal. The terminal may have an RFID reader and read an RFID tag of a peripheral device, such as a headset. The use characterizing criteria are thus stored in the peripheral and read by the terminal, such as when connecting the peripheral to the terminal. Thus, the headset is preferably for personal use having predetermined settings for operation of the terminal stored therein.
  • Furthermore, in WO 2006/051505 , an apparatus for sharing content between headphones is disclosed. The content may be for example music played by a data player. The data player may have a reader, such as an RFID reader, and the headphones may have a code, either in the form of a disposable code or an RFID tag. When a connection is established between a first headphone and the data player, another headphone may share the music by holding the other headphone close to the player. Hereby, an RFID reader in the player may be enabled to read the RFID tag of the other headphone to thereby exchange wireless network keys for sharing the music between the two headphones. However, this requires that the code of the other headphone is either pre-approved by the data player or that the data player is able to verify the code of the other headphone.
  • SUMMARY OF THE INVENTION
  • It is an object of the present invention to provide a system and a headset for setting specific operational parameters for the headset.
  • According to the above and other objects, a headset for voice communication is provided, the headset comprising at least one earphone, a microphone, and an ID reader, such as an RFID reader, configured to read an ID tag, such as an RFID tag, and decode an information signal encoded in the ID tag. The headset may further comprise a processor, such as a processing circuitry configured to receive the information signal from the ID reader, and the processor may be further configured to control headset settings based on the received information signal.
  • According to another aspect of the present invention a communication network comprising a plurality of headsets is provided, each of the plurality of headsets being configured to connect to a network application via a terminal. Each of the plurality of headsets comprising at least one earphone, a microphone, and an ID reader, such as an RFID reader, configured to read an ID tag, such as an RFID tag, and decode an information signal encoded in the ID tag. The headset may further comprise a processor, such as a processing circuitry configured to receive the information signal from the ID reader, and the processor may be further configured to control headset settings based on the received information signal. At least one of the headset ID readers is configured to read and decode an additional ID tag, and the at least one headset ID reader and corresponding processor are configured to read and decode the additional ID tag and coordinate access settings between headsets tagged with the first ID tag and the additional ID tag.
  • According to a further aspect of the present invention, a system for facilitating user identification and application of user specific headset settings is provided. The system comprises a terminal configured to communicate with a headset, the headset having an RFID reader configured to read an RFID tag and decode an information signal encoded in the RFID tag, a processor configured to receive the information signal from the RFID reader and control headset settings based on the received information signal, wherein the headset is configured to operate according to the headset settings.
  • The headset settings corresponding to the ID tag may be stored in a memory or storage device in the headset, or the headset settings may be retrieved from a server to which the headset is connected.
  • It is an advantage of the present invention that it is dynamic and allows for a headset to operate according to any predetermined headset settings as identified by the ID tag. Thus, where the prior art solutions allow for personalisation of a headset, e.g. for hygienic or maintenance reasons, and therefore operate the headset according to static settings which are coded into the headset by the user upon setting up of the headset, it is an advantage of the present invention that an ID tag, such as an identification card, may be used to identify the headset settings to be used, thereby dynamically operating the headset according to the settings as determined by the ID tag read.
  • The ID reader and ID tag may be any combination of tag and reader wherein the ID reader is configured to automatically identify ID data stored in the ID tag. The ID reader and ID tag may be a proximity type reader and tag, and one such widely used system is based on radio frequency technology, and includes RFID readers and corresponding RFID tags. It is an advantage of using RFID tags and RFID readers in that the reading of the tag is performed when the RFID tag is within reach of the RFID reader, and thus, no alignment of the RFID tag and RFID reader is required.
  • The ID tag may be provided in any form, and may for example be provided in an identification card, in a key card, a key hanger, in a wrist chain or a bracelet or necklace style chain, in a pendant or a charm, in a mobile phone, the ID tag may be printed on a label, etc.
  • The ID tag typically comprises an information signal, and the information signal as read by the ID reader may identify a person, and thus, the headset settings may be controlled based on the received information signal identifying a person, such as a user of the headset. Alternatively or additionally, the information signal may identify a group of persons, and the headset settings may be controlled based on the headset settings applied to the group of persons in question.
  • The headset settings may thereby be personalised so that the headset is operated according to pre-specified parameters as e.g. selected by the user, or as retrieved from a system to which the headset is connected based on the user identity. The headset may comprise a storage medium, such as an EEPROM, or a RAM, etc., to store the headset settings. The headset settings may for example be adjusted a first time a user uses the headset and stored in the storage medium. In one or more embodiments, the headset settings may be stored in a central database and retrieved upon reading of the ID tag. Alternatively or additionally, the headset settings may be centrally adjusted, e.g. by an administrator of the system or network, and applied to specific user IDs or groups of user IDs.
  • The processor, such as a processing circuitry, such as an integrated circuit, such as an ASIC, may be programmed to control the headset according to the stored or retrieved headset settings corresponding to person identified by the ID tag.
  • The headset settings may comprise headset equalizer settings to control the frequency response for the headset, and thus the equalizer settings as identified by the ID tag may control the processor to control the frequency response for an audio signal transmitted to a user of the headset, that is control e.g. the bass, treble, balance, etc. distribution of the audio signal.
  • The headset settings may furthermore comprise call control signaling, such as ring tones, sound profile, audio volume, notification sounds, call forwarding settings, call barring settings, caller ID settings, etc.
  • The headset settings may further comprise localized settings, such as headset settings associated with the geographic location of a user. Thus, the ID tag may comprise information of the normal geographic location for the person identified by the ID tag. Alternatively, the headset may via e.g. WIFI determine the geographic location of the headset and set the localized settings accordingly.
  • The localized settings may be settings such as RF band settings, which typically varies between regions, such as between Europe and the USA. The localized settings may include language specific settings, such as voice announcement language, display information, such as display information on a headset base unit, noise exposure limitations, etc.
  • The headset settings may furthermore include access settings for the headset and thus the current headset user as identified by the ID tag. Thus, each ID tag may have an associated access profile defining the access settings for the headset when being used by the current headset user and thus determine which privileges apply for the headset.
  • In one or more embodiments, the access settings for the headset may be communicated to a system to which the headset is connected, such as a telephone system, and thereby allow access only to those services as specified by the access settings.
  • Thus, a headset user may position his or her personal ID tag adjacent the headset ID reader to allow for the ID tag to be read by the headset ID reader. Once the ID tag has been read and decoded by the ID reader to provide an information signal, the information signal may be passed on to a server for checking the credentials associated with the information signal. When the credentials have been checked, the user may operate according to the associated access settings.
  • The access settings may be used as access settings for a system, and e.g. void the use of entering passwords into the system and grant the headset, and thereby the headset user, access to a system or network application, such as for example grant access when the credentials associated with the information signal have been checked.
  • In a further example, when the headset connects to the system or a specific network application, the access settings may allow a user to access selected operations in the system or network application only, they may allow a user administrator rights for the system, and for example in a call center environment, a call center agent may have limited access rights, and be allowed e.g. only to answer incoming call but not to initiate outgoing calls, for example at an inbound call center facility, such as at a help desk call center, a call center agent may be allowed to call only e.g. pre-specified numbers, or the user may have supervisor access settings, allowing the supervisor access to e.g. call center performance statistics, such as statistics including number of calls treated, calls in queue, max queue times, total sales, agent performance, noise exposure, etc.
  • The access settings may also enable the headset, and thus the headset user, to join an ongoing conversation. This may be advantageous e.g. for a call center supervisor, for training purposes, etc., so that a supervisor may be able to enter any ongoing calls, either from a separate system access point, i.e. such as from a separate computer or terminal, or via a same access point, such as a same computer or terminal, as the one from which the ongoing conversation was initiated by e.g. another headset user. It may furthermore allow for a conference call functionality where more users may access a same call.
  • In one or more embodiments, the ID reader in the headset may be configured to read an additional ID tag, and the headset is granted access to any ongoing conversations tagged with the same additional ID tag.
  • Hereby, for example, for a group of headset users connected to a same server, a first headset user may be invited into an ongoing call by a second headset user and by reading the second ID tag, i.e. the ID tag of the second user, with the first ID reader provided in the first headset, access to the ongoing call is facilitated. The first headset may communicate the information signal as decoded from the second ID tag to the server, and the server may facilitate the linking of the first headset to the ongoing conversation.
  • At least one participant in an ongoing conversation may have to approve the access, or approve a request for access, before access is granted, i.e. via a software interface, via a headset base unit, or via a headset user interface, etc.
  • The additional ID tag may be provided in a headset, and access to an ongoing conversation may thereby be initiated by positioning the headset with the additional ID tag within reach of the ID reader in the headset performing an ongoing call. Hereby, as in the example above, the first headset user may position his headset next to the second headset to thereby read the additional ID tag, i.e. the second ID tag, with the ID reader provided in the first headset.
  • Presently, headset user systems, such as headset user systems connected to a network application, such as a telephone system, such as a soft phone system, typically allow for conference call functionalities via the telephone system. However, such a conference call functionality typically requires all participating headsets not only are within reach of their own base units connected to the telephone system, but also are physically close to the terminals or base units to enable the conference call functionality via the terminal or the base unit. It is therefore an advantage of the present invention that a conference call functionality may be provided which is initiated from the headset and which allows an additional headset access to an ongoing telephone call.
  • In a communication network comprising a plurality of headsets according to the present invention, at least one of the headset ID readers may be configured to read and decode an additional ID tag. The at least one headset ID reader and corresponding headset processor may be configured to read and decode the additional ID tag and coordinate access settings between headsets tagged with the first ID tag and the additional ID tag.
  • In one or more embodiments, at least one ID reader and corresponding processor are further configured to provide the additional ID tag to a network server for verification of the additional ID tag before coordinating the access settings.
  • The coordination of access settings may for example allow the headset associated with the additional ID tag to join an ongoing conversation between the at least one headset and the network application.
  • In one or more embodiments, at least one participant in an ongoing conversation may be have to approve the access before access is granted. The access may be approved by e.g. pressing a button on the headset or on a headset base unit.
  • The additional ID tag may be provided in a headset performing a call, and an additional headset may be granted access to the ongoing call upon positioning the additional headset in reading proximity to the additional ID tag provided in the first headset performing the ongoing call. A server may grant access to the ongoing call to any headset tagged with the additional ID tag.
  • The headset settings may furthermore comprise noise exposure settings, and the noise exposure settings for example include a limit for sound received by a same user within a given time frame. As the governmentally set noise exposure limits may vary significantly from region to region, the noise exposure may be associated with any geographical information provided by the ID tag, or any WIFI or GPS location parameters.
  • The headset settings may comprise log parameters for logging of noise exposure for a user so as to track the sound received by a user, and the processor may for example be configured to provide a sound signal when a predetermined noise exposure limit is exceeded. The headset may comprise a noise dosimeter to keep track of the noise, and the noise received during a predetermined interval, such as during a working day, may be logged and centrally stored for a specific user.
  • The headset settings may furthermore include log parameters for logging of calls for a user identified by the ID tag. The call log may be maintained via the network application, or the call log may be stored in the headset storage medium.
  • The ID reader as positioned in the headset may furthermore be configured to read additional ID tags provided outside of the network to retrieve other information as stored by the ID tags.
  • In one or more embodiments of the present invention, a communication network is provided, the network comprising a server and at least one headset having an RFID reader configured to read an RFID tag and decode an information signal encoded in the RFID tag, wherein the headset is configured to connect to the server to receive headset settings associated with the information signal.
  • The at least one ID reader and corresponding processor may further be configured to provide the additional ID tag to a network server for verification of the additional ID tag before coordinating the access settings.
  • By coordination of access settings the headset associated with the additional ID tag may be allowed to join an ongoing call between the at least one headset and the network application.
  • The present invention will now be described more fully hereinafter with reference to the accompanying drawings, in which exemplary embodiments of the invention are shown. The invention may, however, be embodied in different forms and should not be construed as limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the invention to those skilled in the art. Like reference numerals refer to like elements throughout. Like elements will, thus, not be described in detail with respect to the description of each figure.
  • BRIEF DESCRIPTION OF THE DRAWINGS
    • Figs. 1a and 1b show schematically a headset having an RFID reader and an RFID card or mobile phone having an RFID tag configured to be read by the RFID reader,
    • Fig. 2 shows schematically a drawing of a headset according to the present invention,
    • Fig. 3 shows a network having a plurality of headset users connecting to a plurality of network terminals,
    • Fig. 4 shows an embodiment of the present invention in which a supervisor or colleague connect to an ongoing call by a user by reading the users RFID tag,
    • Fig. 5 shows another embodiment of the present invention in which a supervisor or colleague may join an ongoing call by providing the supervisor or colleague RFID tag within reach of the user RFID reader in the headset,
    • Fig. 6 shows a further embodiment of the present invention in which headsets in a communication network may be enabled to join an ongoing call by proximating two headsets to each other.
    DETAILLED DESCRIPTION OF THE DRAWING
  • In Fig. 1, a headset 10 for voice communication is shown having at least one earphone 11, a microphone 12, and an RFID reader 13 configured to read an RFID tag 14, and decode an information signal encoded in the RFID tag 14. The RFID tag 14 may be provided in an access card or identification card 15 as shown in Fig.1a, or the RFID tag may be provided in a mobile phone 16 as seen in Fig. 1 b. It is envisaged that the RFID tag may be provided in any form as known to a person skilled in the art, and is by no means limited to the illustrated embodiments.
  • The headset 10 as illustrated is a corded headset and connects to for example a base unit or terminal, such as a network terminal, via cord 17. However, the headset may as well be a wireless headset connecting to a base station or terminal via any wireless standard, such as DECT, Bluetooth, etc.
  • In Fig. 2, the headset is shown schematically in more detail, and comprises the earphone 11, microphone 12, RFID reader 13 with antenna 20 and processor 18 configured to receive the information signal from the RFID reader, and the processor 18 is further configured to control headset settings based on the received information signal.
  • The headset settings may be stored in the headset 10 in storage medium 19. Alternatively, the headset settings may be received by the processor from a terminal or a server in a network.
  • In Fig. 3, a communication network 30 is shown comprising a plurality of headsets 10 each of the plurality of headsets 10 being configured to connect to a network application via a terminal 22. The headsets 10 have at least one earphone 11, a microphone 12, and an RFID reader 13 configured to read an RFID tag 14, and decode an information signal encoded in the RFID tag 14. The terminals 22 may be connected to a server 23 either directly or via the internet 24.
  • In Fig. 4, a user 31 has a headset 41 having an RFID reader 51, and a user 32 has a headset 42 having an RFID reader 52. The user 31 has an RFID card 61 with an RFID tag 71 and the user 32 has an RFID card 62 with an RFID tag 72 (see Fig. 5).
  • The headset 41 is connected to the terminal 22 and RFID reader 51 has read the RFID tag 71 of the user's 31 RFID card 61. Thus, initially in step I, the headset user 31 has positioned his or her personal RFID tag 71 adjacent the headset RFID reader 51 to allow for the RFID tag 71 to be read by the headset RFID reader 51. Once the RFID tag 71 has been read and decoded by the RFID reader 51 to provide an information signal to the processor 18, and the processor control the headset 41 according with the headset settings corresponding to the RFID tag 71.
  • A second headset user 32 having a headset 42 being controlled according to headset settings corresponding with the RFID tag 72, wants to connect to e.g. an ongoing conversation performed by user 31 using the headset 41. To enable headset 42 to join the conversation, the RFID card 61 of the user 31 is positioned in reading proximity to the RFID reader 52 in the headset 42 and the additional RFID tag 71 is read by the RFID reader 52. See step II. The headset 42 is in this case a wireless headset 42 further comprising a transceiver (not shown) for communicating with a transceiver (not shown) in the terminal 22. The information signal as extracted from the RFID tag 71 is via processor 18 and the transceiver provided to the terminal 22, see step III. The terminal 22, or a server 23 connected thereto, coordinates the access settings between headsets 41, 42 now tagged with the same RFID tag 71 and hereby allows headset 42 to join the ongoing call between headset 41 and terminal 22.
  • In Fig. 5, a user 31 has a headset 41 having an RFID reader 51, and a user 32 has a headset 42 having an RFID reader 52. The user 31 has an RFID card 61 with an RFID tag 71 (see Fig. 4) and the user 32 has an RFID card 62 with an RFID tag 72.
  • The headset 41 is connected to the terminal 22 via a base unit 25 and RFID reader 51 has read the RFID tag 71 of the user's 31 RFID card 61. Thus, initially in step I, the headset user 31 has positioned his or her personal RFID tag 71 adjacent the headset RFID reader 51 to allow for the RFID tag 71 to be read by the headset RFID reader 51. Once the RFID tag 71 has been read and decoded by the RFID reader 51 to provide an information signal to the processor 18, and operates the headset 41 according with the headset settings corresponding to the RFID tag 71. Thus, step I in Fig. 5 corresponds to step I in Fig. 4.
  • A second headset user 32 having a headset 42 being controlled according to headset settings corresponding with the RFID tag 72, wants to connect to e.g. an ongoing conversation performed by user 31 using the headset 41. To enable headset 42 to join the conversation, the RFID card 62 of the user 32 is positioned in reading proximity to the RFID reader 51 in the headset 41 and the additional RFID tag 72 is read by the RFID reader 51. See step II. The information signal as extracted from the RFID tag 71 is via processor 18 in headset 41 provided to the terminal 22. The terminal 22, or a server 23 connected thereto, coordinates the access settings between headsets 41, 42 and allows the additional headset 42 access to the ongoing conversation. Thus, upon reading the additional RFID tag 72, and providing the corresponding information signal to the processor 18 of the headset 41, the processor 18 sends a request to the terminal 22 to grant the headset 42 access to the ongoing call, see step III. The credentials of headset 42 are checked and upon approval access of the headset 42 to the ongoing call is granted. In the present case, the headset is a wireless headset, and a wireless connection is established between wireless headset 42 and the terminal 22, such as via base unit 25, and the headset 42 may join the conversation.
  • The base unit 25 may have a push button 26, allowing a user 31 to confirm that the headset 42 is allowed to join the conversation before the connection is established.
  • In Fig. 6, a communication network 30 is shown comprising a plurality of headsets 41, 42, each being configured to connect to a network application via terminals 91, 92. The headsets 41, 42 have an RFID reader 51, 52 configured to read an RFID tag 71,72, and decode an information signal encoded in the RFID tag 71, 72. The terminals 91, 92 may be connected to a server 23 either directly or via a network, such as the internet 24. It is envisaged that even though only two headsets are shown, the invention applies equally for any number of headsets.
  • In Fig. 6, a user 31 has a headset 41 having an RFID reader 51, and a user 32 has a headset 42 having an RFID reader 52. The user 31 has an RFID card 61 with an RFID tag 71 and the user 32 has an RFID card 62 with an RFID tag 72
  • The headset 41 is connected to the terminal 91 via wireless connection 81, and RFID reader 51 has read the RFID tag 71 of the user's 31 RFID card 61. Likewise, the headset 42 is connected to the terminal 92 via wireless connection 82, and RFID reader 52 has read the RFID tag 72 of the user's 32 RFID card 62. Thus, initially, the each headset user 31, 32 has positioned his or her personal RFID tag 71, 72 adjacent the headset RFID reader 51, 52 to allow for the RFID tag 71, 72 to be read by the headset RFID reader 51,52. Once the RFID tag 71, 72 has been read and decoded by the RFID reader 51, 52 to provide an information signal to the processor 18, the processor 18 controls the headsets 41, 42 in accordance with the headset settings corresponding to the RFID tags 71, 72, respectively. Additionally, the RFID tag 71, 72 may allow each headset 41, 42 access to a network application on the terminals 91, 92, respectively, after checking the credentials of the RFID tag.
  • Thus, the first headset 41 connects wirelessly to the terminal 91, and the second headset 42 connects wirelessly to the terminal 92, typically via a DECT standard. The wireless connection may have a significant range, such as 50 - 100 m in an office environment. Thus, the two headset users 31, 32 may be away from their terminals 91, 92 while still being connected to the terminals 91, 92 via wireless connections 81, 82, as illustrated in Fig. 6. Headset user 31 may be performing a call via a network application on terminal 91, and headset user 32 may want to join this call. For example, headset user 31 may be getting a coffee while in a call, and meeting headset user 32 on the way, he asks headset user 32 to join the call. For headset user 32 to join the call, the headset user 32 may proximate his RFID card 62 comprising the RFID tag 72 to the headset 41. Alternatively, as illustrated in Fig. 6, the headsets 41, 42 may comprise the once read RFID tags 71, 72, and by proximating the headset 42 to the headset 41, RFID reader 52 reads the additional RFID tag 71 from the headset 41. After reading the additional RFID tag 71, the information signal as extracted from the RFID tag 71 is via processor 18 and wireless connection 82 provided to the terminal 92. The terminal 92, or a server 23 connected thereto, coordinates the access settings between headsets 41, 42 now tagged with the same RFID tag 71 and hereby allows headset 42 to join the ongoing call originally initiated by headset 41 via his own terminal 92.
  • It is envisaged that even though two headsets are illustrated, more headsets, such as 3, 4, 5, 6, etc. may be able to join an ongoing call.

Claims (16)

  1. A headset (10, 41,42) for voice communication, the headset (10, 41,42) comprising
    at least one earphone (11),
    a microphone (12),
    an RFID reader (13, 51, 52) configured to read an RFID tag (14, 71,72) and decode an information signal encoded in the RFID tag (14, 71,72),
    wherein the headset (10, 41, 42) further comprises a processor (18) configured to receive the information signal from the RFID reader (13, 51,52), the processor (18) being further configured to control headset settings based on the received information signal.
  2. A headset according to claim 1, wherein the headset settings include access settings for the headset (10, 41, 42) in order for the headset to access selected operations in a system.
  3. A headset according to claim 2, wherein the access settings enable the headset (10, 41, 42) to join an ongoing conversation.
  4. A headset according to claim 3, wherein the RFID reader (13, 51, 52) is configured to read at least one additional RFID tag (71, 72), and wherein the headset (10,41, 42) is granted access to any ongoing conversations tagged with the same additional RFID tag (71, 72).
  5. A headset according to claim 4, wherein at least one participant in an ongoing conversation must approve the access, before access is granted.
  6. A headset according to claims 4 or 5, wherein the additional RFID tag (71,72) is provided in an additional headset (41, 42).
  7. A headset according to any of the previous claims, wherein the headset settings comprise headset equalizer settings and/or localized settings, such as RF band settings and language specific settings.
  8. A headset according to any of the previous claims, wherein the headset settings comprises noise exposure.
  9. A headset according to any of the previous claims, wherein the headset settings include log parameters for logging of noise exposure for a user.
  10. A headset according to claim 9, wherein the headset (10, 41, 42) further comprises a noise dosimeter.
  11. A headset according to any of the previous claims, wherein the headset settings include log parameters for logging of calls for a user identified by the RFID tag (14, 71,72).
  12. A headset according to any of the previous claims, wherein the RFID reader (13, 51, 52) is configured to read additional RFID tags (14, 71, 72) to retrieve information stored by the RFID tags (14, 71, 72).
  13. A system for facilitating user identification and application of user specific headset settings, the system comprising
    a terminal (22) configured to communicate with a headset (10, 41, 42),
    the headset having an RFID reader (13, 51, 52) configured to read an RFID tag (14, 71, 72) and decode an information signal encoded in the RFID tag (14, 71, 72)
    a processor (18) configured to receive the information signal from the RFID reader (13, 51, 52) and control operational parameters of the headset (10, 41, 42) based on the received information signal,
    wherein communication between headset (10, 41, 42) and terminal (22) is controlled based on the headset settings.
  14. A communication network comprising a plurality of headsets (10, 41, 42) according to any of claims 1-13, each of the plurality of headsets (10, 41, 42) being configured to connect to a network application via a terminal (22),
    at least one of the headset RFID readers (13, 51, 52) being configured to read and decode an additional RFID tag (14, 71, 72),
    wherein the at least one headset RFID reader (13, 51, 52) and corresponding processor (18) are configured to read and decode the additional RFID tag (71, 72) and coordinate access settings between headsets (10, 41, 42) tagged with the first RFID tag (71, 72) and the additional RFID tag (72, 71).
  15. A network according to claim 14, wherein the at least one RFID reader (13, 51, 52) and corresponding processor (18) are further configured to provide the additional RFID tag (71, 72) to a network server (23) for verification of the additional RFID tag (71, 72) before coordinating the access settings.
  16. A network according to claim 15, wherein the coordination of access settings allows the headset (10, 41, 42) associated with the additional RFID tag (71, 72) to join an ongoing call between the at least one headset (10, 41, 42) and the network application.
EP12186517.4A 2012-09-28 2012-09-28 A headset having an RFID reader Withdrawn EP2713629A1 (en)

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