US20040153396A1

US20040153396A1 - Telecommunications credit management system and method

Info

Publication number: US20040153396A1
Application number: US10/631,211
Authority: US
Inventors: Harald Hinderer
Original assignee: Individual
Current assignee: SAP SE
Priority date: 2003-01-31
Filing date: 2003-07-31
Publication date: 2004-08-05
Also published as: EP1593071A1; WO2004068377A2; US20040243510A1; US8615464B2

Abstract

A system and method for a telecommunications service provider for managing credit information relating to telecommunications customers and the credit process. The credit management system has a credit information manager, credit limit manager, credit decision support and credit rules engine. The credit management system communicates with external systems such as external credit information providers, accounting systems, electronic commerce systems and business partners. The credit rules engine applies rules to information gathered from such sources to calculate internal credit scoring and credit limits.

Description

CROSS-REFERENCE TO RELATED APPLICATION

This application arises from provisional application 60/444,310 filed on Jan. 31, 2003 and claims the benefit thereof.[0001]

FIELD OF THE INVENTION

This invention relates to an automated credit management system and method for managing credit information relating to a telecommunications customer. The present invention is particularly useful where telecommunications customers are offered services or products on credit.

BACKGROUND OF THE INVENTION

Many businesses that sell goods and/or services sell such goods and/or services on credit. One such business would be a telecommunications service provider. When offering credit, it is a good business practice to determine the risk associated with offering that credit and balance it against the potential profit from sale for which the credit was offered. This balancing process is often used to generate a credit limit for a particular customer. This process can be an involved and time-consuming process and tends to slow down the conduct of business.

Generally, in most large companies the information needed for credit decisions is spread out all over the company. The necessary communications between various departments within a company, such as sales, credit and finance departments can be very time consuming. For instance, the sales department, credit department and finance departments may need to collaborate on what is the risk associated with offering credit, what is the potential profit and whether or not accepting the deal is worth the risk. Outside services, like Dunn & Bradstreet, help to some extent at determining the risk by offering outside credit scoring, but do not completely address the problem as each company has its own view of a risk/benefit analysis.

The process of credit management typically consists of interactions between the credit department, the sales department, the finance department and credit information providers. Typically, when a new sales order or service contract is prepared, the sales department and credit department need to interact. The credit department can then check the credit limit of the customer. If the customer credit limit has not been established internally, the contract can be blocked which involves communication with the sales department. Then the customer credit fact sheet is checked in the credit department. The credit department can then interact with the outside credit information provider to get external credit information, such as a credit scoring. This credit scoring can then be used along with other information to establish an internal credit scoring of the customer and, based on this, a credit limit. The sales order can than be released back to the sales department for execution.

The present invention relates to an automated credit management system and method for managing credit information in an automated fashion. The automated credit management system of the present invention includes a credit information manager, a credit limit manager, credit decision support and a credit rules engine.

Automating the credit decision would help you speed up the credit process and improve the consistency and efficiency of a credit operation. However, such an automated process must be flexible enough to meet the demands of different businesses.

Thus, a need exists for an automated credit management system that is flexible enough to meet the changing needs of different businesses.

SUMMARY OF THE INVENTION

The present invention has many advantages over the prior art. It provides automated validation of a customer's ability to pay before a sale is made. It enables variable credit limit monitoring of a customer across all company branches and sales channels. It permits a business to analyze and classify customers according to their credit worthiness. It provides a flexible tool for calculating a customer's credit rating according to internal rating regulations. It enables a company to use customer data to manage the customers' credit lines according to the company's credit policy. It automates the decision process for credit applications. It also supports credit managers handling exceptions in the credit management process.

The present invention enables controlling of credit risk via real-time credit allocation and ongoing monitoring. It permits online credit rating check for a fast credit decision. It reduces effective DSO by reducing payment delays and bad debt. It increases revenues with risk free accounts by decreasing the rate of credit refusals. It reduces transaction costs by automating the credit application process. It improves customer relationships by concentrating the service on profitable customers. It also links dunning and dispute information to the credit decision process.

An embodiment of the present invention provides a system and method for automating and managing the credit process for a telecommunications service provider.

Another embodiment of the present invention provides a system and method for determining a credit limit for a telecommunications customer based upon information relating to the customer through the application of a rule.

Another embodiment of the present invention provides a system and method for performing automated credit scoring updates.

Another embodiment of the present invention provides a system and method for performing credit limit monitoring.

Another embodiment of the present invention provides a system and method for performing credit exposure monitoring.

Another embodiment of the present invention provides a system and method for preparing periodic credit checklists.

As such, it is an object of the present invention to provide for the automatic management of the credit process for a telecommunications service provider.

It is another object of the present invention to automatically set a telecommunications customer credit limit based upon information relating to the customer through the application of a rule.

It is another object of the present invention to automatically update credit scoring.

It is another object of the present invention to monitor credit limits.

It is another object of the present invention to monitor credit exposure.

It is yet another object of the present invention to periodically prepare credit checklists.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1 is a block diagram depicting an automated credit management system according to an embodiment of the present invention. [0024]
FIG. 2 is a block diagram depicting a process flow in an automatic credit management system according to an embodiment of the present invention. [0025]
FIG. 3 is a block diagram depicting a process flow for a credit check in an automatic credit management system according to an embodiment of the present invention. [0026]
FIG. 4 is a flow chart depicting a method of a periodic credit scoring update according to an embodiment of the present invention. [0027]
FIG. 5 is a flow chart depicting a method of a credit limit monitoring according to an embodiment of the present invention. [0028]
FIG. 6 is a flow chart depicting a method of credit exposure monitoring according to an embodiment of the present invention. [0029]
FIG. 7 is a flow chart depicting a method of creating a periodic credit checklist according to an embodiment of the present invention. [0030]

DESCRIPTION OF THE PREFERRED EMBODIMENTS

The present invention will be better understood by reference to the accompanying drawings. [0031]
Referring now to FIG. 1, [0032] credit management system 100 contains several functionalities. One is credit limit manager 101. Credit limit manager 101 handles the credit limit master data, integration with business partners, the calculation of open and used credit lines, the online/offline credit limit check, credit limit hierarchies and consolidation of open items from different accounting systems.
[0033] Credit information manager 102 is also contained in credit management system 100. It interfaces to third party credit information providers, such as Dunn & Bradstreet and other credit bureaus. It collects credit data by analyzing internal customer data, obtains customer data from business partners, monitors credit data validity, and automatically updates credit data.
[0034] Credit decision support 103 is contained in credit management system 100. It handles customer fact sheets with all credit-relevant customer data and key figures. It performs credit history analyses, payment history analyses, analyses of customer balance and sales figures for goods and/or services, and DSO analyses. Credit decision support 103 also handles credit limit warnings and the release of blocked orders.
Credit rules [0035] engine 104 is also part of credit management system 100. It dynamically generates credit limits through the application of credit rules. The credit limits can be derived from a customer profile and/or accounting and credit information. Credit rules engine 104 is key to the workflow-supported credit approval process and automatic credit decisions using predefined credit rules that may be set-up by or for the company using credit management system 100 according to their own view of a risk/benefit analysis. Such decisions could include, e.g., accept, reject, blacklist, VIP customer, etc. It also may automatically dispatch credit applications to the responsible credit manager.
An [0036] electronic commerce system 110, logistics execution 120, billing system.130, and accounts receivable system 140 all may communicate with credit management system 100. External credit-information service(s) 150 can be accessed by credit management system to obtain credit information on customers. Credit management system 100 communicates with dispute management functionality 160 for dealing with disputes regarding credit. It also communicates with a data warehouse 170 for storing and retrieving information.
[0037] Credit management system 100 also communicates with credit manager portal 180 for permitting a user to access the credit management system 100. A user may view credit exposure by country, a list of customers with usage of their credit limit, an overview of all blocked orders, cross-system credit information, general customer and contact data, customer credit information, and customer credit history, for example.
[0038] Credit management system 100 is thus a global credit management solution that can be integrated into all sales, logistics and accounting systems existing at a company. It is particularly useful for a telecommunications service provider because a large portion of its sales of services are conducted on a credit basis. Credit management system 100 can perform a myriad of functions. It can perform dynamic credit application scoring for new customers and behavior scoring for existing customers. It can perform a workflow based credit approval process. It can perform an online credit rating check using internal company and external credit information. It also can perform, ongoing credit risk monitoring in a variety of ways, such as by customer, by currency, or by country. It provides an access point to external credit information available for other accounting systems. It also provides credit decision support from customer analysis tools including balance analysis, payment history analysis, due date structure, and sales history.
Referring now to FIG. 2, a process flow of a credit check using the [0039] credit management system 100 according to an embodiment of the present invention is shown. Credit information manager 102 obtains information from external credit information provider(s) 205. It may also gather information from an application 215, such as a dispute application to be used when making a credit determination. Credit information manager 102 provides the appropriate information to credit rules engine 104. The credit rules engine 104 calculates internal scoring and credit limit and provides this scoring and limit to credit limit manager 101. Credit decision support 103 provides output to credit management portal 180 through data warehouse 170.
A [0040] business partner 210 may provide information to or receive information from credit limit manager 101. Credit limit manager 101 may provide information to credit management portal 180, directly and/or through data warehouse 170. It also may accept information from an outside application 270, such as an electronic commerce system or an accounting system, for a request for a credit check or the like.
One of the ways in which the present invention can be used is to perform a credit check for a new telecommunications customer. Referring to FIG. 3, a process flow of the functioning of [0041] credit rules engine 104 during a credit check is shown. The first step is to take customer information, such as name, ID number (such as a tax ID, SSN, driver's license number, etc.), address, bank account number, age, profession, etc., from an electronic commerce system 110 or another system and forward it to credit management system 100. Credit management system 100 can group and treat the customer according to the group they belong to. For example, it can group the customer as an individual or a company. Different credit rules can be used for each group if desired and external scoring can be obtained from different and/or multiple external credit information sources if desired. A request for credit scoring for a customer is then sent to the appropriate external credit information source(s) 205. A score(s) is then received back. The score(s) can then be stored by credit information manager 102. An internal credit scoring rule can then be applied based on the process group to determine internal scoring by credit rules engine 104. The score can be stored by credit information manager 102. A credit limit can be calculated based on the internal scoring, customer type and any other inputs desired by credit rules engine 104 and stored by credit information manager 102. This limit can be used by a telecommunications service provider, for example, to control customer access to telecommunications services. A telecommunications service provider may utilize a customer's credit limit to suspend service once the limit is hit.
Referring now to FIG. 3, information relating to the volume of sales of goods and/or [0042] services 300, dunning information 305, and financial information 310 such as average delay in payments, can be used to form credit information 315. This credit information 315 is then provided to credit rules engine 104. For a new customer, such information may not be available unless it is provided by a business partner 210 that has conducted business with the customer in the past. Other information can be used in addition to, or in lieu of, credit information 315. For instance, customer country or region 360, customer age 365, and customer profession 370 can be used to form customer information 380. Credit scoring information from external credit information providers 320 and 325 can also be input to credit rules engine 104. Scoring rule 330 is provided to credit rules engine 104, as is credit limit rule 340. Credit rules engine 104 then applies credit scoring rule 330 and credit limit rule 340 to the credit information 315 and/or 380 and credit scoring information from external service providers 320 and 325. The resulting internal scoring and credit limit are then passed onto credit limit manager 350.
For example, two external credit information providers could be accessed to determine two different external scores A and B by a telecommunications service provider. Sales volume, dunning and payment information could be used in a formulaic way by [0043] credit rules engine 104 to obtain a score C. Region, age and profession could be used to obtain a score D. Credit rules engine 104 can then calculate an internal scoring S through the application of a credit rule. For example, IF (blacklist entry exists) S=0, ELSE S=(2*A+3*B+5*C+5*D)/15.
Periodic updating of internal customer scoring and/or credit limit can be done. This updating may be especially useful to telecommunications service providers. Referring now to FIG. 4, this process is described. This update can operate either in a pull or a push fashion. With the pull method, the process is initiated by [0044] credit management 100. This can be done periodically or on demand. If it is to be performed periodically, a valid date can be set in step 400. This date is an indication of when the validity of the current internal credit scoring and credit limit either expire or the last date they are valid. In step 405, a periodic batch job can be run to find customers whose limits are no longer valid. For a customer whose information is no longer valid, it can be determined if the customer is active, in step 410. This step is not a necessary step but may be desired to avoid additional requests for credit updates in the future during other periodic updates. If the customer is not active, in step 415, he may be placed on an inactive list or his scoring and credit limit may be deleted so that a new request for scoring will have to be performed upon receiving a new order from the inactive customer. If the customer is active, a request to external sources can be made for new scoring information in step 420. External credit information sources then provide external scoring to credit management 100 in step 425. This information is stored in step 430 to update the stored external scoring. In step 435, credit management 100 retrieves updated sales and accounting data. In step 440, the internal scoring and/or credit limit is then recalculated based upon the new external credit scoring and the data obtained in step 435. In step 445, the internal scoring and/or internal credit limit is then stored. The process for push updating is essentially the same, but begins at step 425.
Referring now to FIG. 5, a process of credit limit monitoring is shown. This process begins in [0045] step 500 when a new order or contract is released for a customer by an electronic commerce system, for example, or in the telecommunications industry, when a service is being accessed, such as when a new call is being placed. In step 505, information relating to new orders from an electronic commerce system, unbilled and billed but not posted items from a billing system, and open items from an accounts receivable system, for example, is received by credit management system 100. In step 510, a credit limit usage and early warning list is run periodically to determine those customers above, at, or near their credit limits. In step 515, an event is triggered for follow-up. In step 520, the results can be reviewed in the credit manager portal by a user. In step 525, the customer credit scoring and limit can be updated. This may be accomplished through the method discussed earlier with respect to the pull method of FIG. 4. In step 530, a date can be set for the validity of the new credit scoring and limit to expire. In step 535, workflow proceeds for follow-up actions. In step 540, the customer can be contacted if desired.
Referring to FIG. 6, the process of periodic exposure monitoring can be performed. This process first entails obtaining information relating to new orders from an electronic commerce system, or in the telecommunications industry, when a service is being accessed, such as when a new call being placed, unbilled and billed but not posted items from a billing system, and open items from an accounts receivable system, for example, in [0046] step 600. In step 610, the totals of the new order, the unbilled and billed but not posted amount and the open items are added together to determine a total credit exposure. In step 620, this credit exposure is compared with the credit limit to determine if the credit exposure exceeds the credit limit and if so, to what extent. If the credit exposure does not exceed the credit limit, the order can be approved or the service can be provided (e.g., the call connection can be completed) in step 630. If the credit exposure does exceed the credit limit, in step 640, an event(s) can be triggered. For example, the total credit exposure, the amount of the exposure over the credit limit, and/or the fact that the exposure exceeds the credit limit can be sent to a report, used to reject an order or suspend a service (such as disabling calls) and/or to request down payment or cash from the affected customer.
Referring to FIG. 7, a periodic credit checklist can be generated. This process could also be initiated on demand. In [0047] step 700, accounts receivable system 140 communicates its new totals to credit management system 100. In step 710, billing system 130 communicates its totals to credit management system 100. In step 720, a list of critical customers may be communicated back to accounts receivable system 140, for example, by credit management system 100. In step 730, a credit checklist can be calculated, for example, by taking a predetermined percentage of the customers reported by accounts receivable system 140, any suspicious customers and any critical customers along with a predetermined percentage of the customers reported by billing system 130 any suspicious customers and any critical customers. From this information, a report can be created with the information for review by a credit department employee through credit management portal 180 or some other event can be triggered in step 740.
Credit events can include credit limit exceeded, credit master data changed, scoring changed, credit limit changed, and external rating changed. Follow-up activities based upon credit events include triggering internal workflows and triggering external applications. The internal workflows can include calling the customer or requesting a down payment or cash. The external workflows can include locking the customer account by preventing further orders or disabling services, disabling the credit, creating a bill, or blacklisting the customer. [0048]
Although the preferred embodiments of the present invention have been described and illustrated in detail, it will be evident to those skilled in the art that various modifications and changes may be made thereto without departing from the spirit and scope of the invention as set forth in the appended claims and equivalents thereof. [0049]

Claims

What is claimed is:

1. A credit management system for managing information relating to credit of a telecommunications customer comprising:

a credit information manager, said credit information manager managing information relating to a credit limit and credit scoring of said telecommunications customer;

a credit limit manager, said credit limit manager managing credit limit master data and calculating open and used credit for said telecommunications customer;

credit decision support, said credit decision support performing analyses of accounting information relating to said telecommunications customer; and

a credit rules engine, said credit rules engine applying credit rules to generate internal scoring and internal credit limits from information input into said credit management system.

2. A credit management system as in claim 1, wherein said information input comprises external credit scoring.

3. A credit management system as in claim 1, wherein said information input comprises said accounting information.

4. A credit management system as in claim 3, wherein said accounting information comprises sales volume information, dunning information, and payment history information.

5. A credit management system as in claim 1, wherein said information input comprises customer profession and age information.

6. A method of automatically performing a credit check relating to a telecommunications customer, said method being designed to be run on a computerized platform and comprising the steps of:

obtaining an external credit scoring from at least one external credit information provider;

obtaining information relating to said telecommunications customer from at least one source;

applying a credit scoring rule to said external credit scoring and said information to calculate an internal credit limit; and

storing said internal credit limit.

7. A method of automatically performing a credit check as in claim 6, wherein said applying a credit scoring rule step comprises calculating an internal credit scoring prior to calculating said internal credit limit and utilizing said internal credit scoring to calculate said internal credit limit.

8. A method of automatically performing a credit check as in claim 7, further comprising the step of storing said internal credit scoring.

9. A method of automatically performing a credit check as in claim 6, wherein said information relating to said telecommunications customer comprises accounting information.

10. A method of automatically performing a credit check as in claim 9, wherein said accounting information comprises sales volume information, dunning information and payment history information.

11. A method of automatically performing a credit check as in claim 6, wherein said information relating to said customer comprises profession and age information.

12. A method of automatically updating a telecommunications customer's credit scoring, said method being designed to be run on a computerized platform and comprising the steps of:

receiving an updated external credit scoring from at least one external credit information provider;

storing said updated external credit scoring;

retrieving updated accounting information;

calculating a new internal credit scoring based upon said updated external credit scoring and said updated accounting information; and

storing said new internal credit scoring.

13. A method of automatically updating a telecommunications customer's internal credit scoring as in claim 12, further comprising the step of requesting said updated external credit scoring from said at least one external credit information provider.

14. A method of automatically updating a telecommunications customer's internal credit scoring as in claim 13, further comprising the steps of:

determining if said internal credit scoring is still valid;

determining if said customer is active; and

if said customer is not active, adding said customer to an inactive list and not updating said customer's internal credit scoring.

15. A method of automatically updating a telecommunications customer's internal credit scoring as in claim 14, wherein if said customer is not active, erasing a stored credit limit and credit scoring for said telecommunications customer.

16. A method of automated credit limit monitoring for a telecommunications customer, said method being designed to be run on a computerized platform and comprising the steps of:

receiving accounting information, said accounting information collectively providing an indication of exposure for said telecommunications customer;

calculating a total exposure from said accounting information;

determining if said total exposure is within a predetermined level of said credit limit or higher;

if said total exposure is within a predetermined level of said credit limit or higher, triggering an event for follow-up, and updating credit scoring and credit limit for said telecommunications customer.

17. A method of automated credit limit monitoring as in claim 16, wherein said accounting information comprises data relating to open items, and unbilled and billed but not posted items.

18. A method of automated credit limit monitoring as in claim 16, further comprising the step of setting a new validity date for said updated credit scoring and credit limit.

19. A method of automated exposure monitoring for monitoring credit exposure of a telecommunications service provider, said method being designed to be run on a computerized platform and comprising the steps of:

obtaining accounting information relating to a telecommunications customer;

calculating an accounting information total;

determining if said accounting information total exceeds a credit limit of said telecommunications customer;

if said accounting information total does exceed said credit limit, triggering an event.

20. A method of automated exposure monitoring as in claim 19, wherein said event comprises storing said accounting information total.

21. A method of automated exposure monitoring as in claim 19, wherein said event comprises storing a difference between said accounting information total and said credit limit.

22. A method of automated exposure monitoring as in claim 19, wherein said method is run upon said telecommunications customer accessing a service.

23. A method of automated exposure monitoring as in claim 22, wherein said accessing a service comprises placing a new call.

24. A method of automated exposure monitoring as in claim 22, wherein if said accounting information total does not exceed said credit limit, said service is provided.

25. A method of automated exposure monitoring as in claim 22, wherein said event comprises suspending said service.

26. A method of automated exposure monitoring as in claim 19, wherein said method is run upon said telecommunications customer placing a new order.

27. A method of automated exposure monitoring as in claim 26, wherein if said accounting information total does not exceed said credit limit, said new order is approved.

28. A method of automated exposure monitoring as in claim 26, wherein said event comprises declining said new order.

29. A method of automated exposure monitoring as in claim 19, wherein said method is run periodically.

30. A method of automated exposure monitoring as in claim 19, wherein said accounting information comprises data relating to open items, and unbilled and billed but not posted items.

31. A method of automated exposure monitoring as in claim 19, wherein a plurality of different systems may provide said accounting information.

32. A method of automatically preparing a credit checklist for a telecommunications service provider, said method being designed to be run on a computerized platform and comprising the steps of:

obtaining information from an accounts receivable system;

obtaining information from a billing system; and

taking information relating to a predetermined volume of telecommunications customers, critical telecommunications customers' information, and suspicious telecommunications customers' information and preparing a report therefrom.

33. A method of automatically preparing a credit checklist as in claim 32, wherein said predetermined volume comprises a predetermined percentage of said telecommunications customers.