US20110235786A1 - Voice over ip telephone recording architecture - Google Patents
Voice over ip telephone recording architecture Download PDFInfo
- Publication number
- US20110235786A1 US20110235786A1 US13/153,654 US201113153654A US2011235786A1 US 20110235786 A1 US20110235786 A1 US 20110235786A1 US 201113153654 A US201113153654 A US 201113153654A US 2011235786 A1 US2011235786 A1 US 2011235786A1
- Authority
- US
- United States
- Prior art keywords
- session
- voice
- telephone
- voice data
- recording device
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Abandoned
Links
Images
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42221—Conversation recording systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
Definitions
- the present invention relates to a distributed network architecture for recording a stream of analog or digital data.
- the first method is “logging,” which consists of recording every transmission, from initiation until termination, regardless of the content or characteristics of the transmission, because logging is independent of the contents and characteristics of the transmission, if a specific transmission is to be reviewed, it becomes necessary to record every transmission. Recording every transmission, however, requires a significant amount of storage space. Further, because of the number of transmissions recorded, it is difficult and time-consuming to locate a specific transmission.
- the second method of recording a transmission is “event driven” recording, which records a transmission upon the occurrence of a certain condition or event.
- the recording condition may be the start of the transmission (which is, in effect, the logging method), while in other instances the event will occur during the transmission (such as when a user presses a “record” button during the transmission).
- Other events may be time-based, such as when recording begins and ends at a specific times.
- One difficulty of an event driven recording system is properly defining the event that initiates recording. An overly broad event may record too many transmissions, while too specific of an event may not record enough.
- Another disadvantage of event driven recording is that the event may occur, or may occur at the wrong time, resulting in not all of the content of the transmission being recorded.
- Yet another disadvantage is that if the event cannot or does not) occur until after the initiation of transmission, then the transmission that occurs prior to the event is not recorded. Further, for communications via computer instant messengerging, a similar disadvantage occurs when the content of the conversation may “scroll off” the screen before the user can save the earlier portions of the conversation.
- PBX Private Branch Exchange
- a recording initiation device such as a recording phone has to obtain all call control information and voice data for other phones in connection therewith from the PBX.
- a method and system for on-demand recording of a voice session by a telephone recording device in a telecommunication network.
- a user of the telephone recording device may instruct it to store voice data during the voice session so long as the voice session has not been terminated.
- the telephone recording device processes and transmits the voice data to and saved at a storage server without going through a centrally located exchange device, wherein the saved voice data is available for on-demand replay.
- FIG. 1 illustrates a conventional telephone recording system using a centrally located exchange device.
- FIG. 2 illustrates a distributed recording system in a telecommunication network using a recording phone.
- FIG. 3 illustrates a flow diagram for implementing the on-demand recording of a voice session according to one embodiment of the present invention.
- FIG. 4 illustrates a distributed recording system in a telecommunication network using a recording phone according to another embodiment of the present invention.
- FIG. 5 illustrates a distributed recording system in a telecommunication network using a recording phone according to another embodiment of the present invention.
- a centralized on-demand recording system 100 includes an centrally located exchange device 10 connected to a server 12 via a network 14 .
- the centrally located exchange device 10 such as a PBX includes a memory buffer 16 , such as RAM or a hard drive, a processor 18 for converting analog signals into digital signals, and for placing data into packets. While only one processor 18 is shown, it is contemplated that a processing system, composed of one or more processors in conjunction with firmware or software, could provide equivalent functionality.
- the server 12 includes a memory buffer 20 , such as random access memory (RAM) or a hard drive, a storage device 22 , such as a compact disk (CD-ROM) drive, floppy drive, or hard drive, and a device 24 for receiving a save initiation request.
- the centrally located exchange device 10 is connected to one or more communication devices 28 via the network 14 .
- Communication devices 28 may be capable of transmitting or receiving analog or digital signals via the network 14 .
- the network may be any type of wired or wireless system for transmission of signals, including, a plain old telephone switch (POTS) network, computer packet network, or television broadcast system.
- POTS plain old telephone switch
- a save initiator 30 Connected to at least one of the communication devices 28 is a save initiator 30 , which allows a user to initiate a save request. While depicted in FIG. 1 as being connected to one of the communication devices 28 , the save initiator 30 may instead (or in addition) be connected to any of the other components or may be a stand-alone component connected to the network, thus allowing the initiation of the save request by someone other than a user of the communication devices 28 .
- the corresponding voice data is duplicated and digitized by the processor 18 and may be pieced into packets.
- the packets are then provided over the network and received by the server 12 .
- the server 20 extracts (e.g., de-packetizes) the digitized information from the packets and stores the extracted information in the memory buffer 20 . If a save request signal is initiated, the save initiator 30 transmits a save request signal for receipt by the receiver 28 .
- the contents of the memory buffer 20 on the server 20 is copied onto the storage device 22 .
- the saved information of the entire connection on storage device 22 is made available for playback via devices such as the communication device 28 .
- any number of telephones 28 may be connected to any number of line cards of the centrally located exchange device 10 .
- the line cards may contain functional modules that deliver that functions equivalent to the memory module 16 , digitizing processor and packetizing processor system 18 .
- FIG. 2 is a graphic representation for a distributed Voice Over IP (VoIP) telephone network 200 including a telephone recording device such as a VoIP recording phone 202 other communication devices such as regular VoIP telephones 204 a - d , which may not have the recording feature. Although only one VoIP recording phone 302 is shown, it is understood that a number of such phones can be connected to the network 200 . It is assumed that telephones 204 a - c are connected to a hub device 206 a , and telephone 204 d and the recording telephone 202 are connected to another hub device 206 b .
- VoIP Voice Over IP
- the hub device 206 a or 206 b can be an Ethernet hub device that are normally used to connect various computing devices such as another hub device, a storage server such as an IDVR server 208 , or a call control unit such as a call manager 210 .
- the VoIP recording telephone 202 performs an on-demand recording process to process and send all voice data from any other telephone involved in a conversation therewith to the IDVR server for recording purposes without going through a centrally located exchange device (such as the server 12 of FIG. 1 ).
- the recording telephone 202 also obtains can control information from the call manager 210 without involving a centrally located exchange device.
- the voice data initiated by telephone 204 a goes to a local switch device such as the hub 206 a , further through another hub 206 b , and reaches the recording phone 202 .
- the recording phone 202 will dynamically process and duplicate the voice data received. If the voice data is not already in digital form, it is digitized and packetized by the recording phone 202 , and sent to the IDVR server 208 .
- the IDVR server 208 will extract (e.g., de-packetize) the digitized voice data from the packets and store the data in a memory buffering device such as a memory module in the IDVR server. If needed, the voice data is further stored in a persistent memory device for future replay.
- a memory buffering device such as a memory module in the IDVR server. If needed, the voice data is further stored in a persistent memory device for future replay.
- FIG. 3 illustrates a flow diagram 300 for recording a voice session over a VoIP recording network 200 .
- the voice data (either initiated by the recording phone or other noon-recording phone) is packetized by the VoIP recording phone 202 and sent to the IDVR server for temporary storage.
- a temporary memory buffering device such as a memory buffer of the IDVR server may be used to tentatively hold the stored information.
- the user of the recording phone 202 may request that the information of the entire voice session be saved for later retrieval by initiating a save request in step 304 .
- the user may only need to push a predetermined button on the recording phone 202 .
- VoIP recording phone is the instrument processes the save request, it is noted that it doesn't have to be the user of the VoIP recording phone who initiates the request, a user on the other end of the line using a regular VoIP telephone can also initiate the process by sending a notice to the VoIP recording phone. Since the packets are used as the transport means for information exchange, it should be understood by one skilled in the art that all other VoIP telephones can send a signal to the VoIP recording phone to request a conversation session to be saved. It should be noted, however, that the user of the VoIP telephone recording system does not necessarily have to be a user of a telephone 204 a - d or 202 . The user can use a computer terminal that can communicate with the VoIP recording phone.
- the save request signal is sent to and received by the IDVR server.
- the IDVR server Upon receiving the instruction, the IDVR server stores all the voice data currently stored in the temporary memory module and any forthcoming voice data in a predetermined persistent storage device of the IDVR server for future retrieval (step 308 ).
- the voice data tentatively stored by the IDVR server will be deleted when the voice session ends.
- the user can retrieve the stored voice data at any time from the IDVR server through any compatible playback device such as a regular VoIP telephone (step 310 ). In this manner, regardless of when the save request is initiated during the session, the entire communication of the yoke session is available for playback.
- the temporary memory buffering device does not need to be on the IDVR server, it can reside in the VoIP phone as well. If so, the VoIP recording phone processes the voice data and keeps it until it is clear whether the voice data needs to be sent to the IDVR server for storage. In other words, if the yoke session ends without a save request ever issued, the VoIP phone discards the content tentatively saved thereon.
- the hubs shown can be replaced by switches if required, and the voice session can still be recorded based on the above described principles.
- FIG. 3 thus illustrates a distributed communication architecture (e.g., most likely within a company) wherein two or more people can start and record a peer-to-peer conversation without involving a centrally located exchange device such as a private branch exchange (PBX) or any similar devices.
- PBX private branch exchange
- FIG. 4 illustrates a peer-to-peer VoIP telephone recording system 400 involving only one local switch device.
- the system 400 is similar to the system 200 of FIG. 2 except that only one switch 402 is involved.
- the switches like the hubs, operate at the Ethernet level for the communication, and only serve the purpose of routing the packets from one end to the other of an established communication link.
- a voice session is carried out with voice data transmitted only through one single switch. No centrally located exchange device is involved at all.
- FIG. 5 illustrates a VoIP telephone recording system 500 according to another embodiment of the present invention.
- This system 500 connects a VoIP recording phone with a remote VoIP phone through a series of network devices such as the switches 402 a - b , a gateway device 502 , and an IP transport network 504 .
- the IDVR server since the VoIP recording phone transmits packets to the IDVR server 208 , the IDVR server does not have to be physically located in the same network or in the vicinity of the recording phone. As the packets can travel a long distance in a short time period, the IDVR server can actually be located in a different networks.
- the VoIP recording phone 202 shown in FIGS. 2-5 can be easily replaced by computing devices such as personal computers or personal digital assistants as long as such computer device has the VoIP recording telephone function. While packets are used in the preferred embodiment above, other forms of date, transfer are commonly used by those skilled in the art, including, for example, frames, raw data or tokens.
- the present invention as described above thus provides an improved method for allowing the entire telephone conversation, and other streams of analog or digital data to be recorded when the triggering event to record the data is initiated during the transmission. It is also contemplated by the present invention that various components of the invention could be combined to reduce the number of components.
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
- Telephonic Communication Services (AREA)
Abstract
A method and system is disclosed for on-demand recording of a voice session by a telephone recording device in a telecommunication network. After establishing a voice session between the telephone recording device and at least one communication device, a user of the telephone recording device may instruct it to store voice data during the voice session so long as the voice session has not been terminated. During the voice session, the telephone recording device processes and transmits the voice data to and saved at a storage server without going through a centrally located exchange device, wherein the saved voice data is available for on-demand replay.
Description
- The present invention relates to a distributed network architecture for recording a stream of analog or digital data.
- In the current state of the industry, in order to record the contents of a telephone call, computer transmission, television program, or any form or type of analog or digital data transmission, there are two basic methods. The first method is “logging,” which consists of recording every transmission, from initiation until termination, regardless of the content or characteristics of the transmission, because logging is independent of the contents and characteristics of the transmission, if a specific transmission is to be reviewed, it becomes necessary to record every transmission. Recording every transmission, however, requires a significant amount of storage space. Further, because of the number of transmissions recorded, it is difficult and time-consuming to locate a specific transmission.
- The second method of recording a transmission is “event driven” recording, which records a transmission upon the occurrence of a certain condition or event. In some instances, the recording condition may be the start of the transmission (which is, in effect, the logging method), while in other instances the event will occur during the transmission (such as when a user presses a “record” button during the transmission). Other events may be time-based, such as when recording begins and ends at a specific times. One difficulty of an event driven recording system is properly defining the event that initiates recording. An overly broad event may record too many transmissions, while too specific of an event may not record enough. Another disadvantage of event driven recording is that the event may occur, or may occur at the wrong time, resulting in not all of the content of the transmission being recorded. Yet another disadvantage is that if the event cannot or does not) occur until after the initiation of transmission, then the transmission that occurs prior to the event is not recorded. Further, for communications via computer instant messenging, a similar disadvantage occurs when the content of the conversation may “scroll off” the screen before the user can save the earlier portions of the conversation.
- The above described recording methods all deal with a centralized network architecture. That is, the functional components that manage call control and voice transmission are all centrally located in a Private Branch Exchange (PBX) of a private network. More specifically, a recording initiation device such as a recording phone has to obtain all call control information and voice data for other phones in connection therewith from the PBX.
- What is needed is distributed network architecture for recording voice data between telephones.
- A method and system is disclosed for on-demand recording of a voice session by a telephone recording device in a telecommunication network. After establishing a voice session between the telephone recording device and at least one communication device, a user of the telephone recording device may instruct it to store voice data during the voice session so long as the voice session has not been terminated. During the voice session, the telephone recording device processes and transmits the voice data to and saved at a storage server without going through a centrally located exchange device, wherein the saved voice data is available for on-demand replay.
-
FIG. 1 illustrates a conventional telephone recording system using a centrally located exchange device. -
FIG. 2 illustrates a distributed recording system in a telecommunication network using a recording phone. -
FIG. 3 illustrates a flow diagram for implementing the on-demand recording of a voice session according to one embodiment of the present invention. -
FIG. 4 illustrates a distributed recording system in a telecommunication network using a recording phone according to another embodiment of the present invention. -
FIG. 5 illustrates a distributed recording system in a telecommunication network using a recording phone according to another embodiment of the present invention. - The following disclosure provides many different embodiments, or examples, for implementing different features of an on-demand recording system. Specific examples of components, processes, and implementations are described to help clarify the invention. These are, of course, merely examples and are not intended to limit the invention from that described in the claims.
- Referring to
FIG. 1 , a centralized on-demand recording system 100 includes an centrally locatedexchange device 10 connected to aserver 12 via anetwork 14. The centrally locatedexchange device 10 such as a PBX includes amemory buffer 16, such as RAM or a hard drive, aprocessor 18 for converting analog signals into digital signals, and for placing data into packets. While only oneprocessor 18 is shown, it is contemplated that a processing system, composed of one or more processors in conjunction with firmware or software, could provide equivalent functionality. Theserver 12 includes amemory buffer 20, such as random access memory (RAM) or a hard drive, astorage device 22, such as a compact disk (CD-ROM) drive, floppy drive, or hard drive, and adevice 24 for receiving a save initiation request. The centrally locatedexchange device 10 is connected to one ormore communication devices 28 via thenetwork 14.Communication devices 28 may be capable of transmitting or receiving analog or digital signals via thenetwork 14. The network may be any type of wired or wireless system for transmission of signals, including, a plain old telephone switch (POTS) network, computer packet network, or television broadcast system. - Connected to at least one of the
communication devices 28 is asave initiator 30, which allows a user to initiate a save request. While depicted inFIG. 1 as being connected to one of thecommunication devices 28, thesave initiator 30 may instead (or in addition) be connected to any of the other components or may be a stand-alone component connected to the network, thus allowing the initiation of the save request by someone other than a user of thecommunication devices 28. - While two parties are engaging in a voice session, the corresponding voice data is duplicated and digitized by the
processor 18 and may be pieced into packets. The packets are then provided over the network and received by theserver 12. Theserver 20 extracts (e.g., de-packetizes) the digitized information from the packets and stores the extracted information in thememory buffer 20. If a save request signal is initiated, thesave initiator 30 transmits a save request signal for receipt by thereceiver 28. When the connection is terminated, the contents of thememory buffer 20 on theserver 20 is copied onto thestorage device 22. The saved information of the entire connection onstorage device 22 is made available for playback via devices such as thecommunication device 28. - In an enterprise environment wherein a complex telephone system is deployed, any number of
telephones 28 may be connected to any number of line cards of the centrally locatedexchange device 10. The line cards may contain functional modules that deliver that functions equivalent to thememory module 16, digitizing processor and packetizingprocessor system 18. -
FIG. 2 is a graphic representation for a distributed Voice Over IP (VoIP)telephone network 200 including a telephone recording device such as aVoIP recording phone 202 other communication devices such as regular VoIP telephones 204 a-d, which may not have the recording feature. Although only oneVoIP recording phone 302 is shown, it is understood that a number of such phones can be connected to thenetwork 200. It is assumed that telephones 204 a-c are connected to ahub device 206 a, andtelephone 204 d and therecording telephone 202 are connected to anotherhub device 206 b. Thehub device server 208, or a call control unit such as acall manager 210. TheVoIP recording telephone 202 performs an on-demand recording process to process and send all voice data from any other telephone involved in a conversation therewith to the IDVR server for recording purposes without going through a centrally located exchange device (such as theserver 12 ofFIG. 1 ). Therecording telephone 202 also obtains can control information from thecall manager 210 without involving a centrally located exchange device. - When a voice session is established between two telephones transmitting voice data, while at least one of which is a
VoIP recording telephone 202 and the other is a regular phone such astelephone 204 a, the voice data initiated bytelephone 204 a goes to a local switch device such as thehub 206 a, further through anotherhub 206 b, and reaches therecording phone 202. Therecording phone 202 will dynamically process and duplicate the voice data received. If the voice data is not already in digital form, it is digitized and packetized by therecording phone 202, and sent to the IDVRserver 208. The IDVRserver 208 will extract (e.g., de-packetize) the digitized voice data from the packets and store the data in a memory buffering device such as a memory module in the IDVR server. If needed, the voice data is further stored in a persistent memory device for future replay. -
FIG. 3 illustrates a flow diagram 300 for recording a voice session over aVoIP recording network 200. After a voice session is established instep 302, the voice data (either initiated by the recording phone or other noon-recording phone) is packetized by theVoIP recording phone 202 and sent to the IDVR server for temporary storage. A temporary memory buffering device such as a memory buffer of the IDVR server may be used to tentatively hold the stored information. At any time during the voice session and up until the session is terminated, the user of therecording phone 202 may request that the information of the entire voice session be saved for later retrieval by initiating a save request instep 304. To initiate the save request, the user may only need to push a predetermined button on therecording phone 202. Other user interfaces may also be possible to send the save request. Although the VoIP recording phone is the instrument processes the save request, it is noted that it doesn't have to be the user of the VoIP recording phone who initiates the request, a user on the other end of the line using a regular VoIP telephone can also initiate the process by sending a notice to the VoIP recording phone. Since the packets are used as the transport means for information exchange, it should be understood by one skilled in the art that all other VoIP telephones can send a signal to the VoIP recording phone to request a conversation session to be saved. It should be noted, however, that the user of the VoIP telephone recording system does not necessarily have to be a user of a telephone 204 a-d or 202. The user can use a computer terminal that can communicate with the VoIP recording phone. Instep 306, the save request signal is sent to and received by the IDVR server. Upon receiving the instruction, the IDVR server stores all the voice data currently stored in the temporary memory module and any forthcoming voice data in a predetermined persistent storage device of the IDVR server for future retrieval (step 308). On the other hand, if the save request is never initiated before the end of the voice session, the voice data tentatively stored by the IDVR server will be deleted when the voice session ends. The user can retrieve the stored voice data at any time from the IDVR server through any compatible playback device such as a regular VoIP telephone (step 310). In this manner, regardless of when the save request is initiated during the session, the entire communication of the yoke session is available for playback. It is also understood that the temporary memory buffering device does not need to be on the IDVR server, it can reside in the VoIP phone as well. If so, the VoIP recording phone processes the voice data and keeps it until it is clear whether the voice data needs to be sent to the IDVR server for storage. In other words, if the yoke session ends without a save request ever issued, the VoIP phone discards the content tentatively saved thereon. The hubs shown can be replaced by switches if required, and the voice session can still be recorded based on the above described principles.FIG. 3 thus illustrates a distributed communication architecture (e.g., most likely within a company) wherein two or more people can start and record a peer-to-peer conversation without involving a centrally located exchange device such as a private branch exchange (PBX) or any similar devices. -
FIG. 4 illustrates a peer-to-peer VoIPtelephone recording system 400 involving only one local switch device. Thesystem 400 is similar to thesystem 200 ofFIG. 2 except that only oneswitch 402 is involved. The switches, like the hubs, operate at the Ethernet level for the communication, and only serve the purpose of routing the packets from one end to the other of an established communication link. In this configuration, a voice session is carried out with voice data transmitted only through one single switch. No centrally located exchange device is involved at all. -
FIG. 5 illustrates a VoIPtelephone recording system 500 according to another embodiment of the present invention. Thissystem 500 connects a VoIP recording phone with a remote VoIP phone through a series of network devices such as theswitches 402 a-b, agateway device 502, and anIP transport network 504. This illustrates that the voice recording mechanism as described withFIG. 3 can be extended to a much bigger network or even to multiple networks as long as one VoIP recording phone is operating together with anIDVR server 208 and acall manager 210, which manages the voice session. It is also understood that since the VoIP recording phone transmits packets to theIDVR server 208, the IDVR server does not have to be physically located in the same network or in the vicinity of the recording phone. As the packets can travel a long distance in a short time period, the IDVR server can actually be located in a different networks. - The
VoIP recording phone 202 shown inFIGS. 2-5 can be easily replaced by computing devices such as personal computers or personal digital assistants as long as such computer device has the VoIP recording telephone function. While packets are used in the preferred embodiment above, other forms of date, transfer are commonly used by those skilled in the art, including, for example, frames, raw data or tokens. - The present invention as described above thus provides an improved method for allowing the entire telephone conversation, and other streams of analog or digital data to be recorded when the triggering event to record the data is initiated during the transmission. It is also contemplated by the present invention that various components of the invention could be combined to reduce the number of components.
- While the invention has been particularly shown and described with reference to the preferred embodiments thereof, it will be understood by those skilled in the art that various changes in form and detail may be made therein without departing from the spirit and scope of the invention, as set forth in the following claims.
Claims (11)
1.-23. (canceled)
24. A method for storing a peer-to-peer telephone conversation session between a telephone recording device and at least one communication device which does not have a recording feature, the method comprising:
establishing the peer-to-peer telephone conversation session between the telephone recording device and the communication device through a first local switch device coupled to the telephone recording device and a second local switch coupled to the communication device and to the first local switch;
temporarily saving voice data representing the entire session in a memory buffer of the telephone recording device; and
if a save initiation signal is received during the session and before the session ends, transmitting the voice data representing the entire session from the memory buffer to a storage server coupled to the telephone recording device to store the voice data for later replay.
25. The method of claim 24 further including:
replaying at least part of the stored voice data.
26. The method of claim 24 , wherein establishing the peer-to-peer telephone conversation session includes establishing the session over a voice over IP telephone network.
27. The method of claim 24 , further including:
generating the save initiation signal by pressing a button on the telephone recording device.
28. The method of claim 24 , further including:
if a save initialization signal is not received during the session and the session terminates without receiving the save initialization signal, the voice date representing the entire session is cleared from the memory buffer without transmitting the voice data to the storage server.
29. A method for on-demand recording of a voice session by a telephone recording device in a telecommunication network, the method comprising:
establishing a voice session between the telephone recording device and at least one communication device;
automatically temporarily storing voice data representing the voice session in a memory buffer device included in the telephone recording device, wherein the temporary storing is automatically initiated upon the establishment of the voice session;
receiving a save initiation signal instructing the telephone recording device to store the voice data, wherein receiving the save initiation signal can occur at any time during the voice session so long as the voice session has not been terminate; and
upon receiving the save initiation signal, transmitting all of the voice data currently stored in the memory buffer to a persistent memory device in a server, and then transmitting any forthcoming voice data included in the voice data session to the persistent memory device until the voice session is terminated.
30. The method of claim 29 , further including:
retrieving the stored voice data from the persistent memory device for replay some time after the voice session is terminated.
31. The method of claim 29 , wherein establishing the voice session includes:
establishing the voice session through only one single switch.
32. The method of claim 29 , wherein establishing the voice session includes:
establishing the voice session through a first hub device coupled to the telephone recording device and through a second hub device coupled to the at least one communication device.
33. The method of claim 29 , wherein establishing the voice session includes:
transmitting signals including analog signals from the communication device;
receiving the analog signals at the telephone recording device; and
digitizing the received analog signals at the telephone recording device.
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US13/153,654 US20110235786A1 (en) | 2002-09-11 | 2011-06-06 | Voice over ip telephone recording architecture |
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US10/065,028 US7054420B2 (en) | 2002-09-11 | 2002-09-11 | Voice over IP telephone recording architecture |
US11/442,876 US8537984B2 (en) | 2002-09-11 | 2006-05-30 | Voice over IP telephone recording architecture |
US13/153,654 US20110235786A1 (en) | 2002-09-11 | 2011-06-06 | Voice over ip telephone recording architecture |
Related Parent Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US11/442,876 Division US8537984B2 (en) | 2002-09-11 | 2006-05-30 | Voice over IP telephone recording architecture |
Publications (1)
Publication Number | Publication Date |
---|---|
US20110235786A1 true US20110235786A1 (en) | 2011-09-29 |
Family
ID=31989954
Family Applications (3)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US10/065,028 Expired - Lifetime US7054420B2 (en) | 2002-09-11 | 2002-09-11 | Voice over IP telephone recording architecture |
US11/442,876 Expired - Fee Related US8537984B2 (en) | 2002-09-11 | 2006-05-30 | Voice over IP telephone recording architecture |
US13/153,654 Abandoned US20110235786A1 (en) | 2002-09-11 | 2011-06-06 | Voice over ip telephone recording architecture |
Family Applications Before (2)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US10/065,028 Expired - Lifetime US7054420B2 (en) | 2002-09-11 | 2002-09-11 | Voice over IP telephone recording architecture |
US11/442,876 Expired - Fee Related US8537984B2 (en) | 2002-09-11 | 2006-05-30 | Voice over IP telephone recording architecture |
Country Status (1)
Country | Link |
---|---|
US (3) | US7054420B2 (en) |
Cited By (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20060233321A1 (en) * | 2002-09-11 | 2006-10-19 | Telstrat, Int'l. | Voice over IP telephone recording architecture |
US20120099483A1 (en) * | 2010-10-26 | 2012-04-26 | Geoffrey Langos | Systems and methods for integrating information from voice over internet protocol systems and social networking systems |
GB2496598A (en) * | 2011-11-14 | 2013-05-22 | Truphone Ltd | Call recording in a telecommunications network |
CN105099990A (en) * | 2014-04-28 | 2015-11-25 | 华为技术有限公司 | Media recording method, device and system |
US9603006B2 (en) | 2011-09-19 | 2017-03-21 | Truphone Limited | Managing mobile device identities |
US9712994B2 (en) | 2011-06-02 | 2017-07-18 | Truphone Limited | Identity management for mobile devices |
Families Citing this family (40)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US7499530B2 (en) * | 2001-05-18 | 2009-03-03 | Telstrat Int'l, Ltd | System and method for on-demand recording |
US7957401B2 (en) | 2002-07-05 | 2011-06-07 | Geos Communications, Inc. | System and method for using multiple communication protocols in memory limited processors |
JP3933066B2 (en) * | 2003-03-11 | 2007-06-20 | ブラザー工業株式会社 | Telephone terminal and recording / reproducing program |
US7606217B2 (en) * | 2003-07-02 | 2009-10-20 | I2 Telecom International, Inc. | System and method for routing telephone calls over a voice and data network |
US9185228B1 (en) | 2003-09-25 | 2015-11-10 | Smith Micro Software, Inc. | Buffering voice data in network-based instant connect communication |
US7676599B2 (en) * | 2004-01-28 | 2010-03-09 | I2 Telecom Ip Holdings, Inc. | System and method of binding a client to a server |
US7809388B1 (en) | 2004-02-26 | 2010-10-05 | Core Mobility, Inc. | Selectively replaying voice data during a voice communication session |
US8804758B2 (en) | 2004-03-11 | 2014-08-12 | Hipcricket, Inc. | System and method of media over an internet protocol communication |
CA2559891A1 (en) | 2004-03-11 | 2005-09-22 | Ali Awais | Dynamically adapting the transmission rate of packets in real-time voip communications to the available bandwidth |
US7738384B2 (en) * | 2004-03-23 | 2010-06-15 | Level 3 Communications, Llc | Systems and methods for accessing voice transmissions |
US8031616B2 (en) * | 2004-03-23 | 2011-10-04 | Level 3 Communications, Llc | Systems and methods for accessing IP transmissions |
US7782878B2 (en) * | 2004-08-16 | 2010-08-24 | I2Telecom Ip Holdings, Inc. | System and method for sharing an IP address |
US7336654B2 (en) * | 2004-10-20 | 2008-02-26 | I2Telecom International, Inc. | Portable VoIP service access module |
US7548539B2 (en) * | 2005-03-08 | 2009-06-16 | Audiocodes, Inc. | Method and apparatus for Voice-over-IP call recording |
US7738638B1 (en) * | 2005-04-05 | 2010-06-15 | At&T Intellectual Property Ii, L.P. | Voice over internet protocol call recording |
US20060287002A1 (en) * | 2005-06-16 | 2006-12-21 | Wen-Hua Sun | Mobile Phone with Voice Recording Function for Fixed Line Telephone |
US8122122B1 (en) | 2005-11-08 | 2012-02-21 | Raytheon Oakley Systems, Inc. | Event monitoring and collection |
US8463612B1 (en) * | 2005-11-08 | 2013-06-11 | Raytheon Company | Monitoring and collection of audio events |
US8141149B1 (en) | 2005-11-08 | 2012-03-20 | Raytheon Oakley Systems, Inc. | Keyword obfuscation |
US7873035B2 (en) * | 2005-12-19 | 2011-01-18 | Audiocodes, Inc. | Method and apparatus for voice-over-IP call recording and analysis |
US8689317B2 (en) * | 2005-12-19 | 2014-04-01 | Level 3 Communications, Llc | Providing SIP signaling data for third party surveillance |
US7526072B2 (en) * | 2006-01-12 | 2009-04-28 | Orec Llc | Audio device, system and method for archiving audio files based on distributed audio phone data received over a data network in encrypted or non-encrypted form |
US7904056B2 (en) * | 2006-03-01 | 2011-03-08 | Ipc Systems, Inc. | System, method and apparatus for recording and reproducing trading communications |
US9276903B2 (en) * | 2007-01-11 | 2016-03-01 | Nice-Systems Ltd. | Branch IP recording |
US8331358B2 (en) | 2007-07-25 | 2012-12-11 | Actiontec Electronics, Inc. | Systems and methods for connecting a packet-based call to a conventional telephone network |
US8504048B2 (en) | 2007-12-17 | 2013-08-06 | Geos Communications IP Holdings, Inc., a wholly owned subsidiary of Augme Technologies, Inc. | Systems and methods of making a call |
US8605863B1 (en) * | 2008-03-18 | 2013-12-10 | Avaya Inc. | Method and apparatus for providing state indication on a telephone call |
US7949636B2 (en) * | 2008-03-27 | 2011-05-24 | Emc Corporation | Systems and methods for a read only mode for a portion of a storage system |
US20090271522A1 (en) * | 2008-04-29 | 2009-10-29 | Embarq Holdings Company, Llc | System, Method and Apparatus For On-Demand Recording Of A Communication Session |
KR101489426B1 (en) * | 2008-12-24 | 2015-02-03 | 삼성전자주식회사 | Apparatus and method for recoding cellular call in a internet telephone system |
US8422641B2 (en) * | 2009-06-15 | 2013-04-16 | Calabrio, Inc. | Distributed record server architecture for recording call sessions over a VoIP network |
US20110054912A1 (en) * | 2009-09-01 | 2011-03-03 | Christopher Anthony Silva | System and method of storing telephone conversations |
US8428559B2 (en) | 2009-09-29 | 2013-04-23 | Christopher Anthony Silva | Method for recording mobile phone calls |
US20110076990A1 (en) * | 2009-09-29 | 2011-03-31 | Christopher Anthony Silva | Method for recording mobile phone calls |
US8396192B2 (en) * | 2010-03-03 | 2013-03-12 | Calabrio, Inc. | Desktop recording architecture for recording call sessions over a telephony network |
US20110235520A1 (en) * | 2010-03-26 | 2011-09-29 | Calabrio, Inc. | Live monitoring of call sessions over an ip telephony network |
US10275485B2 (en) | 2014-06-10 | 2019-04-30 | Google Llc | Retrieving context from previous sessions |
US9479547B1 (en) | 2015-04-13 | 2016-10-25 | RINGR, Inc. | Systems and methods for multi-party media management |
US9710464B1 (en) * | 2016-08-29 | 2017-07-18 | Le Technology, Inc. | Language translation of encoded voice packets during a cellular communication session |
CN111934705A (en) * | 2020-07-29 | 2020-11-13 | 杭州叙简科技股份有限公司 | Voice anti-loss method and device for interphone, electronic equipment and medium |
Citations (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5818907A (en) * | 1993-09-22 | 1998-10-06 | Teknekron Infoswitch Corporation | Method and system for automatically monitoring the performance quality of call center service representatives |
US6122665A (en) * | 1998-08-26 | 2000-09-19 | Sts Software System Ltd. | Communication management system for computer network-based telephones |
US20020067810A1 (en) * | 2000-12-05 | 2002-06-06 | Zvi Barak | System and method for telephone call recording and recorded call retrieval |
US20020118798A1 (en) * | 2001-02-27 | 2002-08-29 | Christopher Langhart | System and method for recording telephone conversations |
US20020155847A1 (en) * | 2001-02-09 | 2002-10-24 | Uri Weinberg | Communications recording system |
Family Cites Families (29)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
WO1990001838A1 (en) | 1988-08-12 | 1990-02-22 | Gordon Moe | Recovery recorder system, particularly commercial radio/tv broadcast recovery recorder system |
US5097400A (en) | 1991-03-29 | 1992-03-17 | Luxo Lamp Corporation | Halogen lamp |
CA2128835C (en) * | 1993-08-03 | 1999-04-06 | Daniel F. Daly | Modular digital recording logger |
US5535261A (en) * | 1993-08-20 | 1996-07-09 | Gateway Technologies, Inc. | Selectively activated integrated real-time recording of telephone conversations |
US5533103A (en) * | 1994-04-28 | 1996-07-02 | Electronic Information Systems, Inc. | Calling system and method |
US6263147B1 (en) | 1996-02-28 | 2001-07-17 | Sun Microsystems, Inc. | Delayed decision recording device |
US6029063A (en) * | 1996-09-11 | 2000-02-22 | Sony Corporation | Voice scratchpad implemented with wireless telephone |
US6445694B1 (en) * | 1997-03-07 | 2002-09-03 | Robert Swartz | Internet controlled telephone system |
US6222909B1 (en) * | 1997-11-14 | 2001-04-24 | Lucent Technologies Inc. | Audio note taking system and method for communication devices |
US6072645A (en) | 1998-01-26 | 2000-06-06 | Sprague; Peter J | Method and apparatus for retroactive recording using memory of past information in a data storage buffer |
US6233320B1 (en) * | 1998-06-22 | 2001-05-15 | Lucent Technologies Inc. | Method and apparatus for recording and playing back a conversation using a digital wireless phone |
US6233389B1 (en) | 1998-07-30 | 2001-05-15 | Tivo, Inc. | Multimedia time warping system |
US6209025B1 (en) | 1998-11-09 | 2001-03-27 | John C Bellamy | Integrated video system |
US6363440B1 (en) | 1998-11-13 | 2002-03-26 | Gateway, Inc. | Method and apparatus for buffering an incoming information signal for subsequent recording |
US6757906B1 (en) | 1999-03-30 | 2004-06-29 | Tivo, Inc. | Television viewer interface system |
CN1265386C (en) | 1999-03-30 | 2006-07-19 | 提维股份有限公司 | System for automatic playback position correction after fast forward or reverse |
US6467041B1 (en) * | 1999-05-06 | 2002-10-15 | International Business Machines Corporation | Third party host packet replication |
US6269361B1 (en) | 1999-05-28 | 2001-07-31 | Goto.Com | System and method for influencing a position on a search result list generated by a computer network search engine |
US6381220B1 (en) * | 1999-08-18 | 2002-04-30 | At&T Corp | Monitoring selected IP voice calls through activity of a watchdog program at an IP-addressing mapping check point |
JP4519389B2 (en) * | 2000-03-08 | 2010-08-04 | ゼネラル インスツルメント コーポレーション | Personal multifunction recorder and method for implementing and using the same |
US20020040475A1 (en) | 2000-03-23 | 2002-04-04 | Adrian Yap | DVR system |
US6661879B1 (en) * | 2000-07-19 | 2003-12-09 | Xtend Communications Corp. | System and method for recording telephonic communications |
US6668044B1 (en) * | 2000-07-19 | 2003-12-23 | Xtend Communications Corp. | System and method for recording telephonic communications |
JP3555568B2 (en) * | 2000-09-04 | 2004-08-18 | 日本電気株式会社 | IP telephone recording system |
US7499530B2 (en) | 2001-05-18 | 2009-03-03 | Telstrat Int'l, Ltd | System and method for on-demand recording |
US20030223552A1 (en) * | 2001-12-05 | 2003-12-04 | Gustav Schoeman | Means and method for computerized call logging |
US7149415B2 (en) | 2002-05-23 | 2006-12-12 | Microsoft Corporation | Program recording completion |
US6778639B2 (en) * | 2002-06-26 | 2004-08-17 | International Business Machines Corporation | Method, apparatus and computer program for authorizing recording of a message |
US7054420B2 (en) | 2002-09-11 | 2006-05-30 | Telstrat International, Ltd. | Voice over IP telephone recording architecture |
-
2002
- 2002-09-11 US US10/065,028 patent/US7054420B2/en not_active Expired - Lifetime
-
2006
- 2006-05-30 US US11/442,876 patent/US8537984B2/en not_active Expired - Fee Related
-
2011
- 2011-06-06 US US13/153,654 patent/US20110235786A1/en not_active Abandoned
Patent Citations (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5818907A (en) * | 1993-09-22 | 1998-10-06 | Teknekron Infoswitch Corporation | Method and system for automatically monitoring the performance quality of call center service representatives |
US6122665A (en) * | 1998-08-26 | 2000-09-19 | Sts Software System Ltd. | Communication management system for computer network-based telephones |
US20020067810A1 (en) * | 2000-12-05 | 2002-06-06 | Zvi Barak | System and method for telephone call recording and recorded call retrieval |
US20020155847A1 (en) * | 2001-02-09 | 2002-10-24 | Uri Weinberg | Communications recording system |
US20020118798A1 (en) * | 2001-02-27 | 2002-08-29 | Christopher Langhart | System and method for recording telephone conversations |
Cited By (9)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20060233321A1 (en) * | 2002-09-11 | 2006-10-19 | Telstrat, Int'l. | Voice over IP telephone recording architecture |
US8537984B2 (en) | 2002-09-11 | 2013-09-17 | TeleStrat International, Ltd. | Voice over IP telephone recording architecture |
US20120099483A1 (en) * | 2010-10-26 | 2012-04-26 | Geoffrey Langos | Systems and methods for integrating information from voice over internet protocol systems and social networking systems |
US9774744B2 (en) * | 2010-10-26 | 2017-09-26 | Vonage America Inc. | Systems and methods for integrating information from voice over internet protocol systems and social networking systems |
US9712994B2 (en) | 2011-06-02 | 2017-07-18 | Truphone Limited | Identity management for mobile devices |
US9603006B2 (en) | 2011-09-19 | 2017-03-21 | Truphone Limited | Managing mobile device identities |
GB2496598A (en) * | 2011-11-14 | 2013-05-22 | Truphone Ltd | Call recording in a telecommunications network |
GB2496598B (en) * | 2011-11-14 | 2014-01-01 | Truphone Ltd | Call recording in a telecommunications network |
CN105099990A (en) * | 2014-04-28 | 2015-11-25 | 华为技术有限公司 | Media recording method, device and system |
Also Published As
Publication number | Publication date |
---|---|
US8537984B2 (en) | 2013-09-17 |
US20060233321A1 (en) | 2006-10-19 |
US7054420B2 (en) | 2006-05-30 |
US20040047451A1 (en) | 2004-03-11 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
US8537984B2 (en) | Voice over IP telephone recording architecture | |
US20050207542A1 (en) | System and method for on-demand recording | |
US7450699B2 (en) | Method and system for call answer while connected to voice mail | |
US6970712B1 (en) | Real time replay service for communications network | |
KR100445284B1 (en) | An internet telephone network system and a network access method and a telephone equipment adapter | |
US20030099333A1 (en) | System and method for providing voice messaging services utilizing a network connection | |
US7379466B2 (en) | In band signal detection and presentation for IP phone | |
US20060133584A1 (en) | Telephone voice control system, intermediate processing apparatus and exchange | |
JP2003101662A (en) | Communication method, communication apparatus and communication terminal | |
CN101202795B (en) | Method and system for audio frequency content user recording | |
EP3506612B1 (en) | Call recording system, call recording method, and call recording program | |
US6959072B1 (en) | Apparatus and method for recording/reproducing voice message in exchange system having internet gateway | |
US7355988B1 (en) | Application server having asynchronous event manager configured for terminating messaging operations and rolling back prescribed data structures | |
US7688763B2 (en) | Method for establishing a communication connection in a direct communication network | |
MXPA03002884A (en) | Network telephony appliance and system supporting wireless internet telephony. | |
US20050094626A1 (en) | Voice communication system, and communication apparatus, cable modem, and method for controlling communication apparatus used for the system | |
JP2011071853A (en) | Ip telephone system, communication content recorder and communication method | |
WO2001089182A1 (en) | Voice storage system, exchanger and voice storage apparatus | |
US20120207289A1 (en) | Method and system for recording telephone conversations placed on hold | |
US7545738B2 (en) | Network telephony system with enhanced interconversion of audio signals and IP packets | |
US6842452B1 (en) | Method for switching data streams | |
EP2282500B1 (en) | Method and system for recording telephone conversations placed on hold | |
US20070286167A1 (en) | IP telephone repeater, IP telephone repeating system and IP telephone repeating method | |
JP2002016708A (en) | Call center system | |
FR2860936A1 (en) | Multi-terminals e.g. videoconferencing equipment, communication controlling method, involves transmitting request for establishing media flow with equipment to communication controller that controls flow transmission between terminals |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
STCB | Information on status: application discontinuation |
Free format text: ABANDONED -- FAILURE TO RESPOND TO AN OFFICE ACTION |