US20140080597A1 - Gaming System Customer Service Techniques - Google Patents
Gaming System Customer Service Techniques Download PDFInfo
- Publication number
- US20140080597A1 US20140080597A1 US14/011,147 US201314011147A US2014080597A1 US 20140080597 A1 US20140080597 A1 US 20140080597A1 US 201314011147 A US201314011147 A US 201314011147A US 2014080597 A1 US2014080597 A1 US 2014080597A1
- Authority
- US
- United States
- Prior art keywords
- player
- message
- gaming
- gaming location
- touch screen
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Abandoned
Links
Images
Classifications
-
- A63F13/12—
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
- G07F17/32—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for games, toys, sports, or amusements
- G07F17/3241—Security aspects of a gaming system, e.g. detecting cheating, device integrity, surveillance
-
- A—HUMAN NECESSITIES
- A63—SPORTS; GAMES; AMUSEMENTS
- A63F—CARD, BOARD, OR ROULETTE GAMES; INDOOR GAMES USING SMALL MOVING PLAYING BODIES; VIDEO GAMES; GAMES NOT OTHERWISE PROVIDED FOR
- A63F13/00—Video games, i.e. games using an electronically generated display having two or more dimensions
- A63F13/80—Special adaptations for executing a specific game genre or game mode
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
- G07F17/32—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for games, toys, sports, or amusements
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
- G07F17/32—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for games, toys, sports, or amusements
- G07F17/3202—Hardware aspects of a gaming system, e.g. components, construction, architecture thereof
- G07F17/3204—Player-machine interfaces
- G07F17/3209—Input means, e.g. buttons, touch screen
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
- G07F17/32—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for games, toys, sports, or amusements
- G07F17/3225—Data transfer within a gaming system, e.g. data sent between gaming machines and users
- G07F17/3227—Configuring a gaming machine, e.g. downloading personal settings, selecting working parameters
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
- G07F17/32—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for games, toys, sports, or amusements
- G07F17/3225—Data transfer within a gaming system, e.g. data sent between gaming machines and users
- G07F17/3232—Data transfer within a gaming system, e.g. data sent between gaming machines and users wherein the operator is informed
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
- G07F17/32—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for games, toys, sports, or amusements
- G07F17/3225—Data transfer within a gaming system, e.g. data sent between gaming machines and users
- G07F17/3232—Data transfer within a gaming system, e.g. data sent between gaming machines and users wherein the operator is informed
- G07F17/3237—Data transfer within a gaming system, e.g. data sent between gaming machines and users wherein the operator is informed about the players, e.g. profiling, responsible gaming, strategy/behavior of players, location of players
- G07F17/3239—Tracking of individual players
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
- G07F17/32—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for games, toys, sports, or amusements
- G07F17/326—Game play aspects of gaming systems
- G07F17/3272—Games involving multiple players
Definitions
- This invention relates to gaming systems, and more particularly relates to communications with gaming locations and gaming service stations.
- a large casino typically employs thousands of gaming locations that include non-machine games and machine games. Users of the games typically desire to place orders or reservations as they play, and they may desire to exchange messages with other users. Messaging systems used in casinos in the past have failed to provide such capability.
- U.S. Pat. No. 5,429,361 (Raven et al., issued Jul. 4, 1995), describes a 12 character dot-matrix LED display 30 that can display messages to a player and a keypad that the player can use to send messages to a control unit.
- the system is not sufficiently interactive and flexible to allow users to efficiently place orders or reservations or to exchange messages.
- U.S. Pat. No. 5,951,397 (Dickinson, issued Sep. 14, 1999) and U.S. Pat. No. 6,210,279 (Dickinson, issued Apr. 3, 2001) each discloses a touch screen used in a gaming machine.
- the touch screens are CRTs and are used for operation of the game. Such screens would be too large for effective use in a messaging system suitable for coupling to a gaming machine.
- This invention addresses the problems presented by the foregoing patents and provides a solution.
- One form of the invention is useful in a gaming system comprising a service station and at least a first gaming location.
- communication with the service station and the first gaming location is enabling by providing an interactive first communication unit operable from the first gaming location, including a first display visible from the first gaming location, an interactive second communication unit operable from the service station, including a second display visible from the service station, and a network arranged to transmit data so that messages are displayed on the first display and the second display.
- Another apparatus form of the invention is useful in a gaming system comprising a first gaming location and a second gaming location.
- communication between the first and second gaming locations is enabled by providing apparatus comprising an interactive first communication unit operable from the first gaming location, including a first display visible from the first gaming location and arranged to display a first message, an interactive second communication unit operable from the second gaming location, including a second display visible from the service station and arranged to display a second message, and a network arranged transmit data between the first and second gaming locations, whereby the first and second messages are exchanged.
- apparatus for displaying graphics images unrelated to the operation of the gaming machine comprises a memory for storing image data and a graphics display arranged to display graphics images.
- a graphics display controller is arranged to generate the graphics images on the display in response to the image data.
- One method form of the invention is useful in a gaming system comprising a service station and at least a first gaming location.
- communication with the service station and the first gaming location is enabled by providing steps comprising generating messages at the first gaming location and displaying messages visible from the first gaming location interactively, generating messages at the first service station and displaying messages visible from the service station interactively, and transmitting the generated messages.
- Another method form of the invention is useful in a gaming system comprising a first gaming location and a second gaming location.
- communication between the first and second gaming locations is enabled by providing steps comprising generating messages at the first gaming location and displaying messages from the second gaming location at the first gaming location interactively, generating messages at the second gaming location and displaying messages from the first gaming location at the second gaming location interactively, and transmitting the messages between the first and second gaming locations.
- Another method form of the invention is useful in a gaming system comprising a gaming machine including a game display.
- graphics images unrelated to the operation of the gaming machine may be displayed by the use of a liquid crystal display by steps comprising storing image data and generating the graphics images in response to the image data.
- communications with gaming locations and/or service stations may be carried out with a degree of ease and reliability previously unavailable.
- FIG. 1 is a schematic block diagram of one form of gaming system employing a gaming location message display made in accordance with one form of the invention.
- FIG. 2 is a block diagram of one of the gaming location message displays shown in FIG. 1 , together with a game video display.
- FIG. 3 is a block diagram of the message display shown in FIG. 1 with an exemplary service menu, including a personal service option, a reservation option and a personal message option, and a message menu with a displayed advertisement.
- FIG. 4 is a block diagram of the message display shown in FIG. 1 with a personal service menu, including a drink option, displayed in response to the selection of the personal service option shown in FIG. 3 .
- FIG. 5 is a block diagram of the message display shown in FIG. 1 with a drink menu, including a soft drink option, displayed in response to the selection of the drink option in FIG. 4 .
- FIG. 6 is a block diagram of the message display shown in FIG. 1 with a soft drink menu displayed in response to the selection of the soft drink option in FIG. 5 , including an image of a touch screen numerical keypad for entering quantity.
- FIG. 7 is a block diagram of the message display shown in FIG. 1 with a reservation menu, including a ticket for show option, displayed in response to selection of the reservation option shown in FIG. 3 .
- FIG. 8 is a block diagram of the message display shown in FIG. 1 with a show ticket reservation menu, including a comedy option, displayed in response to selection of the ticket for show option shown in FIG. 7 .
- FIG. 9 is a block diagram of the message display shown in FIG. 1 with a comedy reservation menu, including a show x option, displayed in response to selection of the comedy option shown in FIG. 8 .
- FIG. 10 is a block diagram of the message display shown in FIG. 1 with a show x reservation menu displayed in response to selection of the show x option of FIG. 9 .
- FIG. 11 is a block diagram of the message display shown in FIG. 1 with an image of a touch screen numerical keypad displayed in response to selection of the “other” option of FIG. 10 .
- FIG. 12 is a block diagram of the message display shown in FIG. 1 with a reminder message displayed in response to selection of the show x reservation selection shown in FIG. 10 .
- FIG. 13 is a block diagram of the message display shown in FIG. 1 with a personal message menu displayed in response to selection of the personal message option shown in FIG. 3 .
- FIG. 14 is a block diagram of the message display shown in FIG. 1 with an image of a touch screen alphanumeric keypad displayed in response to at least one of options 1 , 2 or 3 shown in FIG. 13 .
- FIG. 15 is a block diagram of a second message display shown in FIG. 1 illustrating delivery of the personal message shown in FIG. 13 .
- FIG. 16 is a block diagram of the second message display shown in FIG. 15 with a reply message menu.
- FIG. 17 is a block diagram of the service center display shown in FIG. 1 with exemplary messages received at the service center.
- FIG. 18 is a block diagram of the service center display shown in FIG. 17 with an exemplary reply menu.
- FIG. 19 is a block diagram of the second message display shown in FIG. 15 illustrating delivery of a message from the service center and providing for a yes or no response.
- gaming system 100 includes a several gaming locations 102 , 104 and 106 that may include various non-machine games, such as craps and blackjack, or may include game machines, such as slot machines, video poker machines, video roulette machines, and the like.
- non-machine games such as craps and blackjack
- game machines such as slot machines, video poker machines, video roulette machines, and the like.
- Gaming location 102 is exemplary of gaming locations 104 and 106 . If gaming location 102 includes a gaming machine 102 A, a game controller 108 and a game display 110 are provided. For both a non-machine gaming location and a game machine location, a location interface 112 , an optional alphanumeric keypad 114 and a touch screen message display 118 are provided. Display 118 may comprise a touch screen liquid crystal display (LCD) similar to the displays used in laptop computers. Display 118 is coupled to or located inside the cabinet of gaming machine 102 A, and may, for example, take the form of a rectangle about 3 inches high and 4 inches wide.
- LCD liquid crystal display
- an LCD inside a gaming machine in order to display graphics images and to display a numeric or alphabetic input image is advantageous because it eliminates the need for a separate keypad for the interactive entry of data.
- an LCD requires less space than many other types of displays. These considerations are important, because there usually is very limited space inside or adjacent a gaming machine.
- An optional alphanumeric keypad 114 may be placed for convenient manipulation while a player is using gaming location 102 .
- a conventional graphics display controller 117 controls display 118 .
- Controller 117 can display either vector graphics or bit-mapped graphics on display 118 , depending the type of application program stored in memory 146 used for graphic display and the type of data stored for purposes of generating graphics images.
- the image data resulting in graphics images can be stored in memory 146 or can be stored in memory 121 and transmitted via network 126 to controller 117 for a particular graphic image.
- the image data can be either vector data or bit-mapped data.
- CPU 144 controls the transfer of the image data to controller 117 in response to application programs stored in memory 146 that determine the location of the graphics images on display 118 and also determine the time at which the graphics displays are presented.
- Interface 112 , optional keypad 114 , controller 117 and display 118 comprise an interactive communication unit 119 .
- Each of the gaming locations 104 and 106 include an interactive communication unit like unit 119 .
- gaming location 106 includes a communication unit 119 A like unit 119 .
- a player enters alphabetic and numeric information by touching display 118 .
- keypad 114 may not be provided.
- interface 112 comprises a communication controller 148 , such as a modem.
- Communication unit 119 comprises one or more programs for accepting such input from, for example, a touch screen alphanumeric keyboard image. Such programs are well known to those skilled in computer communication.
- interface 112 may include, for example, an RS485 interface such as that implemented by a SentinelTM Interface from Casino Data Systems. Other interfaces and network architectures (e.g., Ethernet, parallel port, and the like) may be substituted however. Furthermore, interface 112 may implement, for example, the IGT Gaming SASTM communication protocol or the CDS GDAPTM communication protocol for communication with gaming machine 102 A, or a custom communication protocol.
- message display 118 may be coupled to the frame of the gaming machine or may be inside the cabinet of the gaming machine. However, any means of associating display 118 with gaming machine 102 A may be used as long as display 118 is visible from gaming machine 102 A.
- Interface 112 is programmed to provide an interactive messaging operation. That is, user message activity, such as touching an active area of display 118 or entering information from keypad 114 , causes a response from or action by system 100 .
- user message activity such as touching an active area of display 118 or entering information from keypad 114 .
- One such response is the sending of data over network 126 to another location within system 100 so that a message is displayed.
- Another response is the display of a menu that depends on the area touched and/or user preferences.
- User preferences may be stored in interface memory 146 that is controlled by a CPU 144 .
- CPU 144 controls the sending of messages by gaming location 102 , the receipt of messages by gaming location 102 and the display of messages by gaming location 102 in a well known manner.
- Game controller 108 is responsible for operation of the gaming machine 102 A.
- the game controller may include a microprocessor, memory, game software, and support circuitry to implement a slot machine or other type of game.
- the display 110 provides displays necessary for the play of the game, such as a display of slot machine rotors.
- Gaming location 102 also includes a club card reader 150 that can read a MAG number located on a magnetic strip of a club card 152 , which may, for example, be a smart card.
- the MAG number is unique for each player.
- Card 152 also sometimes bears a player ID number that is human readable, but is not machine-readable.
- the card reader sends the MAG number to central authority 120 , which converts the MAG number to an OCR number. This feature prevents any potential misuse due to fraudulent creation of a bogus club card.
- Memory 121 maintains a table that correlates OCR numbers with player ID numbers.
- An example of misuse prevented or inhibited by converting the MAG number to an OCR number is as follows.
- the clerks at the stations generally have access to the OCR numbers, but not the MAG numbers.
- a person operating outside system 100 could not duplicate a new player card with a MAG number corresponding to an existing club card. If such a person could duplicate an existing club card, the person may be tempted to use the duplicate card to cash out a player's account.
- the conversion of the MAG number to an OCR number is an important feature that inhibits such temptation.
- Central authority 120 translates an OCR number to a corresponding player ID number. This feature allows a single player ID number to identify more than one OCR number.
- the player ID number can be used by the central authority to address the value of an account corresponding to the player ID number or to access preferences of the player.
- the central authority keeps no account value or preferences corresponding to the MAG number or OCR number; it only keeps an account value and preferences corresponding to the player ID number, correlated with the OCR number by a table.
- Player preferences may include preferences for drinks, cigarettes, snacks and the like.
- memory 121 may store a preference authorizing the player to be located by having central authority 120 correlate his player ID number with the gaming location at which his club card 152 was read.
- central authority 120 When central authority 120 locates a player, it sends data to station 132 via network 126 that results in an electronic or printed display. For example, a printed display may result in a map 136 printed by a printer 138 attached to the station. Alternatively, the map may be displayed on display 134 .
- the map provides a floor plan of the casino or other facility in which system 100 is located, the location of the service station and the location at which card 152 was entered in a card reader, such as gaming location 102 .
- Club cards are generated by having a player fill out a form and by submitting the form to a clerk at a station that is equipped with a card creator (not shown).
- a card creator is located at only one or two work stations, such as service station 132 , within a gambling facility.
- the clerk keys information into the station, and the information is transmitted to central authority 120 , which then generates an OCR number, corresponding MAG no. and player ID number for the creation of a new club card.
- the OCR number and player ID number are stored in the data base in memory 121 in the manner previously described.
- the central authority then causes the card creator to create a new club card with the stored player ID number and MAG number.
- the OCR number is not stored in memory 121 by having the new club card read by a card reader.
- Central authority 120 includes a central processing unit (CPU) 122 that operates through a network interface 124 and a network 126 to enable communication of the preferences with gaming locations 102 , 104 and 106 .
- Network 126 may be a conventional local area network, which allows messages to be sent directly between any of gaming locations 102 , 104 and 106 , service station 132 and central authority 120 .
- Memory 121 also may store data for various displays shown in FIGS. 2-19 . Alternatively, the data for the displays may be stored locally in the memories for each of the gaming locations, such as memory 146 .
- Service stations such as station 132 connect to central authority 120 and gaming locations 102 , 104 and 106 over network 126 .
- Service station 132 includes an interface like interface 112 , a touch screen display 134 like display 118 and a keypad 114 B like keypad 114 , as well as a communication unit 135 like unit 119 .
- Service stations typically are located near a source of drinks and snacks that may be ordered by players or users of system 100 .
- Several stations, like station 132 typically are scattered throughout a large gaming facility.
- FIG. 2 illustrates message display 118 in relationship to game display 110 .
- Display 118 illustrates an exemplary menu of options 160 for a player or user of system 100 , as well as an exemplary space for receipt of messages 162 .
- Display 118 may be implemented as a window in display 110 .
- FIG. 3 illustrates display 118 with an exemplary advertisement 164 .
- Any type of advertisement may be generated by central authority 120 and sent to any gaming location for display.
- FIG. 3 also shows an exemplary menu by which a user may chose the type of service desired by touching an appropriate portion of display 118 or entering a corresponding number on keypad 114 .
- the advertisement may be displayed without the menu if desired.
- FIG. 4 illustrates display 118 with an exemplary personal service menu displayed in response to a player or user touching the term “PERSONAL SERVICE” on display 118 or entering the number 1 on keypad 114 .
- the items in the personal service menu may depend on the preferences accessed from memory 121 when the user's club card is read by reader 150 . For example, a smoker whose preferences include cigarettes will have item 2 “CIGARETTES” displayed, whereas a non-smoker whose preferences do not include cigarettes will not have item 2 displayed.
- FIG. 5 illustrates an exemplary drink menu displayed in response to a player or user touching the phrase “DRINK” on the display shown in FIG. 4 , or entering the number 1 on keypad 114 .
- the drinks displayed may depend on the player preferences accessed from memory 121 .
- FIG. 6 illustrates an exemplary soft drink menu displayed in response to a player or user touching the screen 118 at the phrase “SOFT DRINK” on the display shown in FIG. 5 .
- the listed drinks may depend on the player preferences accessed from memory 121 .
- a numeric input image such as an image of a numeric keypad 170 , is displayed as shown.
- the text “EN” provides an enter function and an arrow 172 provides a backspace function.
- Other forms of a numeric input image may be displayed.
- a box 174 displays the number entered by the player from keypad image 170 . The number indicates the quantities of drinks desired by the player.
- Each of displays 118 , 118 A and 134 can display a numeric input image like image 170 .
- Communication unit 119 generates a message identifying the drink selected by touching display 118 (e.g., drink number 2) and the quantity selected by touching a number on the keypad image 170 (e.g., the number 1).
- the message is transmitted via controller 148 and network 126 to service station 132 and is displayed on message display 134 .
- FIG. 7 illustrates an exemplary reservation menu displayed on display 118 in response to a player or user touching the phrase “RESERVATION” or the number 2 on the display shown in FIG. 3 , or by entering the number 2 on keypad 114 .
- the message display includes graphics images in the form of a pair of masks 200 , a cake 202 and a car 204 .
- the graphics images may be in color. For example, masks 200 may be displayed in red, cake 202 may be displayed in yellow, and car 204 may be displayed in blue.
- Many other forms of graphics images can be used to illustrate the text appearing on any of the displays described in this specification. Alternatively, the graphics images can be shown alone without any text.
- FIG. 8 illustrates an exemplary show ticket reservation menu displayed on display 118 in response to a player or user touching the phrase “TICKET FOR SHOW” or the number 1 on the display shown in FIG. 7 , or by entering the number 1 on keypad 114 .
- the items listed in FIG. 8 may depend on the player's preferences stored in memory 121 .
- FIG. 9 illustrates an exemplary comedy reservation menu displayed on display 118 in response to a player or user touching the phrase “COMEDY” or the number 1 on the display shown in FIG. 8 , or by entering the number 1 on keypad 114 .
- the items listed may depend on the player's preferences stored in memory 121 .
- FIG. 10 illustrates an exemplary show x reservation menu displayed on display 118 in response to a player or user touching the phrase “SHOW X” or the number 1 or the number 2 on the display shown in FIG. 9 , or by entering the number 1 on keypad 114 .
- the user enters the number of tickets desired in the blank space provided by using keypad 114 or by touching the appropriate number below the legend “NUMBER OF TICKETS.” If the desired number of tickets is not displayed, the player touches “OTHER” in order to display the image of numeric input keypad 170 as shown in FIG. 11 .
- the player then enters the desired number of tickets by touching an appropriate combination of numbers on image 170 .
- Box 174 displays the number entered by the player.
- Communication unit 119 generates a message identifying the desired show, date(s), time(s) and number of tickets indicated by the player's touching of display 118 as described in connection with FIGS. 7-11 .
- the message is transmitted via controller 148 and network 126 to service station 132 and is displayed on message display 134 .
- the message may be sent to a ticket handling facility 158 of a producer or ticket agent of the requested show via a network 159 , such as the Internet through central authority 120 .
- FIG. 12 illustrates an exemplary reminder message sent to display 118 from central authority 120 or station 132 .
- FIG. 13 illustrates an exemplary personal message menu displayed on display 118 in response to a player or user touching the phrase “PERSONAL MESSAGE SENT” or the number 3 on the display shown in FIG. 3 , or by entering the number 3 on keypad 114 .
- an alphanumeric input image such as an image of an alphanumeric keypad 180
- Arrow 182 represents a backspace function
- the word “ENTER” represents an enter function.
- the word “SHIFT” represents a shift function between upper case and lower case letters.
- the punctuation marks shown in image 180 have their normal meanings.
- the player causes controller unit 119 to generate an appropriate message by entering the name of a person for whom the message is intended (e.g., John Doe), a game location (e.g., 106 ) or player ID number, and a message, such as “MEET ME AT THE RESERVATION DESK AT NOON,” by touching display 118 at the appropriate numbers and letters of image 180 .
- the data entered by the player is displayed as shown in FIG. 14 .
- Each of displays 118 , 118 A and 134 can display an alphanumeric input image like image 180 .
- the message shown in FIG. 14 may be typed by the player or user by operating keypad 114 .
- Communication unit 119 generates a message based on the data entered by the player as explained in connection with FIG. 14 .
- the message includes an identification of the gaming location (e.g., 106 ) to which the message is to be sent or a player ID number.
- the message is transmitted via controller 148 and network 126 to central authority 120 . If a player ID number was entered, central authority 120 checks the ID numbers of players whose cards have been read by the system to find a match. If a match is located, the message is forwarded to the gaming location at which the card was read. If no match is found, the system stores the message in memory 121 . When the player with the correct ID number inserts his card into a reader, the message is retrieved from memory and is forwarded to the proper gaming location for display.
- central authority 120 finds the name of the current user of gaming location 102 from the information on the club card 152 used to initiate the gaming location so that the name of the sender can be displayed at the gaming location receiving the message. If a gaming location was entered by the player, central authority sends the message to the proper gaming location, such as location 106 , and displays on display 118 A the name of the sender, the date, the time the message was sent and the message as shown in FIG. 15 .
- FIG. 15 illustrates the an exemplary message menu displayed on display 118 A of gaming location 106 showing the message sent from gaming location 102 to gaming location 106 over network 126 through central authority 120 . If a gaming location is entered by the player as explained in connection with FIG. 14 , the message may be sent directly from gaming location 102 to gaming location 106 without being transmitted to the central authority 120 . The date and time at which the message was sent are displayed as shown in FIG. 15 .
- the player at gaming location 106 may reply to the message shown in FIG. 15 by touching display 118 A at the “REPLY” text, at the number 4 to the left of the reply text, or by entering the number 4 on keypad 114 A.
- FIG. 16 illustrates an exemplary reply message menu displayed on display 118 A in response to a player or user touching the phrase “REPLY” or the number 4 on screen 118 A or by entering the number 4 on keypad 114 A.
- the reply menu provides for sending copies of the message to various locations.
- the personal message menu shown in FIG. 13 can be modified to also provide for sending of copies.
- a reply message is generated and sent in the same manner described in connection with FIGS. 13 and 14 .
- a display of the type shown in FIG. 14 is generated on display 118 A.
- the player then enters the reply data using image 180 in the manner previously described.
- FIG. 17 illustrates exemplary messages received at service station 132 and displayed on display 134 from gaming locations 102 and 104 .
- workers in the gaming facility may attempt to fill the order and bring it to the player or user.
- the location of the requester of service is displayed to help facilitate delivery.
- the time is posted to ensure that orders are processed in the order in which they were sent.
- FIG. 18 illustrates an exemplary service station reply message menu displayed in response to a work station attendant touching the phrase “REG. COKE” on the display 134 shown in FIG. 17 , or entering the number 1 on keypad 114 B.
- the attendant can enter a message by touching the number 2 or touching the phrase “CONTENT OF MESSAGE” shown in FIG. 18 which causes display of an alphanumeric input image on display 134 like the image shown in FIG. 14 .
- a message then is entered in the manner described in connection with FIG. 14 .
- the message may be “WE ARE OUT OF REGULAR COKE. IS A DIET COKE OK?”
- Communication unit 135 generates a message based on the data entered by an attendant as explained in connection with FIGS. 14 and 18 .
- the message includes an identification of the gaming location (e.g., 102 ) to which the message is to be sent.
- the message is transmitted via a serial controller in service station 132 and network 126 to gaming location 102 and is displayed on display 118 in the manner shown in FIG. 19 .
- the message from the service center is displayed with a YES button 190 and a NO button 191 .
- the player at gaming location 102 responds to the message by touching display 118 at either the word “YES” or “NO.”
- Communication unit 119 generates a message based on the touching of button 190 or 191 .
- the message includes an identification of service station 132 to which the message is to be sent.
- the message is transmitted via serial controller 148 and network 126 to service station 132 and is displayed on display 134 so that an attendant will know the drink preferred by the player.
Abstract
Description
- This application is a continuation of the following U.S. patent application Ser. No. 11/303,240 filed on Dec. 16, 2005, which is a continuation of U.S. application Ser. No. 09/982,244 filed on Oct. 17, 2001.
- The above stated application is incorporated herein by reference in its entirety.
- This invention relates to gaming systems, and more particularly relates to communications with gaming locations and gaming service stations.
- A large casino typically employs thousands of gaming locations that include non-machine games and machine games. Users of the games typically desire to place orders or reservations as they play, and they may desire to exchange messages with other users. Messaging systems used in casinos in the past have failed to provide such capability. For example, U.S. Pat. No. 5,429,361 (Raven et al., issued Jul. 4, 1995), describes a 12 character dot-matrix LED display 30 that can display messages to a player and a keypad that the player can use to send messages to a control unit. However, the system is not sufficiently interactive and flexible to allow users to efficiently place orders or reservations or to exchange messages.
- U.S. Pat. No. 5,951,397 (Dickinson, issued Sep. 14, 1999) and U.S. Pat. No. 6,210,279 (Dickinson, issued Apr. 3, 2001) each discloses a touch screen used in a gaming machine. However, the touch screens are CRTs and are used for operation of the game. Such screens would be too large for effective use in a messaging system suitable for coupling to a gaming machine.
- This invention addresses the problems presented by the foregoing patents and provides a solution.
- One form of the invention is useful in a gaming system comprising a service station and at least a first gaming location. In such an environment, communication with the service station and the first gaming location is enabling by providing an interactive first communication unit operable from the first gaming location, including a first display visible from the first gaming location, an interactive second communication unit operable from the service station, including a second display visible from the service station, and a network arranged to transmit data so that messages are displayed on the first display and the second display.
- Another apparatus form of the invention is useful in a gaming system comprising a first gaming location and a second gaming location. In such an environment, communication between the first and second gaming locations is enabled by providing apparatus comprising an interactive first communication unit operable from the first gaming location, including a first display visible from the first gaming location and arranged to display a first message, an interactive second communication unit operable from the second gaming location, including a second display visible from the service station and arranged to display a second message, and a network arranged transmit data between the first and second gaming locations, whereby the first and second messages are exchanged.
- Another apparatus form of the invention is useful in a gaming system comprising a gaming machine including a game display. In such an environment, apparatus for displaying graphics images unrelated to the operation of the gaming machine comprises a memory for storing image data and a graphics display arranged to display graphics images. A graphics display controller is arranged to generate the graphics images on the display in response to the image data.
- One method form of the invention is useful in a gaming system comprising a service station and at least a first gaming location. In such an environment, communication with the service station and the first gaming location is enabled by providing steps comprising generating messages at the first gaming location and displaying messages visible from the first gaming location interactively, generating messages at the first service station and displaying messages visible from the service station interactively, and transmitting the generated messages.
- Another method form of the invention is useful in a gaming system comprising a first gaming location and a second gaming location. In such an environment, communication between the first and second gaming locations is enabled by providing steps comprising generating messages at the first gaming location and displaying messages from the second gaming location at the first gaming location interactively, generating messages at the second gaming location and displaying messages from the first gaming location at the second gaming location interactively, and transmitting the messages between the first and second gaming locations.
- Another method form of the invention is useful in a gaming system comprising a gaming machine including a game display. In such an environment, graphics images unrelated to the operation of the gaming machine may be displayed by the use of a liquid crystal display by steps comprising storing image data and generating the graphics images in response to the image data.
- By using techniques of the foregoing type, communications with gaming locations and/or service stations may be carried out with a degree of ease and reliability previously unavailable.
-
FIG. 1 is a schematic block diagram of one form of gaming system employing a gaming location message display made in accordance with one form of the invention. -
FIG. 2 is a block diagram of one of the gaming location message displays shown inFIG. 1 , together with a game video display. -
FIG. 3 is a block diagram of the message display shown inFIG. 1 with an exemplary service menu, including a personal service option, a reservation option and a personal message option, and a message menu with a displayed advertisement. -
FIG. 4 is a block diagram of the message display shown inFIG. 1 with a personal service menu, including a drink option, displayed in response to the selection of the personal service option shown inFIG. 3 . -
FIG. 5 is a block diagram of the message display shown inFIG. 1 with a drink menu, including a soft drink option, displayed in response to the selection of the drink option inFIG. 4 . -
FIG. 6 is a block diagram of the message display shown inFIG. 1 with a soft drink menu displayed in response to the selection of the soft drink option inFIG. 5 , including an image of a touch screen numerical keypad for entering quantity. -
FIG. 7 is a block diagram of the message display shown inFIG. 1 with a reservation menu, including a ticket for show option, displayed in response to selection of the reservation option shown inFIG. 3 . -
FIG. 8 is a block diagram of the message display shown inFIG. 1 with a show ticket reservation menu, including a comedy option, displayed in response to selection of the ticket for show option shown inFIG. 7 . -
FIG. 9 is a block diagram of the message display shown inFIG. 1 with a comedy reservation menu, including a show x option, displayed in response to selection of the comedy option shown inFIG. 8 . -
FIG. 10 is a block diagram of the message display shown inFIG. 1 with a show x reservation menu displayed in response to selection of the show x option ofFIG. 9 . -
FIG. 11 is a block diagram of the message display shown inFIG. 1 with an image of a touch screen numerical keypad displayed in response to selection of the “other” option ofFIG. 10 . -
FIG. 12 is a block diagram of the message display shown inFIG. 1 with a reminder message displayed in response to selection of the show x reservation selection shown inFIG. 10 . -
FIG. 13 is a block diagram of the message display shown inFIG. 1 with a personal message menu displayed in response to selection of the personal message option shown inFIG. 3 . -
FIG. 14 is a block diagram of the message display shown inFIG. 1 with an image of a touch screen alphanumeric keypad displayed in response to at least one ofoptions FIG. 13 . -
FIG. 15 is a block diagram of a second message display shown inFIG. 1 illustrating delivery of the personal message shown inFIG. 13 . -
FIG. 16 is a block diagram of the second message display shown inFIG. 15 with a reply message menu. -
FIG. 17 is a block diagram of the service center display shown inFIG. 1 with exemplary messages received at the service center. -
FIG. 18 is a block diagram of the service center display shown inFIG. 17 with an exemplary reply menu. -
FIG. 19 is a block diagram of the second message display shown inFIG. 15 illustrating delivery of a message from the service center and providing for a yes or no response. - Referring to
FIG. 1 ,gaming system 100 includes aseveral gaming locations -
Gaming location 102 is exemplary ofgaming locations gaming location 102 includes agaming machine 102A, agame controller 108 and agame display 110 are provided. For both a non-machine gaming location and a game machine location, alocation interface 112, an optionalalphanumeric keypad 114 and a touchscreen message display 118 are provided.Display 118 may comprise a touch screen liquid crystal display (LCD) similar to the displays used in laptop computers.Display 118 is coupled to or located inside the cabinet ofgaming machine 102A, and may, for example, take the form of a rectangle about 3 inches high and 4 inches wide. Using an LCD inside a gaming machine in order to display graphics images and to display a numeric or alphabetic input image is advantageous because it eliminates the need for a separate keypad for the interactive entry of data. In addition, an LCD requires less space than many other types of displays. These considerations are important, because there usually is very limited space inside or adjacent a gaming machine. An optionalalphanumeric keypad 114 may be placed for convenient manipulation while a player is usinggaming location 102. - A conventional graphics display
controller 117 controls display 118.Controller 117 can display either vector graphics or bit-mapped graphics ondisplay 118, depending the type of application program stored inmemory 146 used for graphic display and the type of data stored for purposes of generating graphics images. The image data resulting in graphics images can be stored inmemory 146 or can be stored inmemory 121 and transmitted vianetwork 126 tocontroller 117 for a particular graphic image. The image data can be either vector data or bit-mapped data.CPU 144 controls the transfer of the image data tocontroller 117 in response to application programs stored inmemory 146 that determine the location of the graphics images ondisplay 118 and also determine the time at which the graphics displays are presented. -
Interface 112,optional keypad 114,controller 117 anddisplay 118 comprise aninteractive communication unit 119. Each of thegaming locations unit 119. For example,gaming location 106 includes acommunication unit 119A likeunit 119. In one embodiment, a player enters alphabetic and numeric information by touchingdisplay 118. In such an embodiment,keypad 114 may not be provided. For the non-machine gaming locations,interface 112 comprises acommunication controller 148, such as a modem. - In this specification and claims, interactive means capable of accepting input from a human.
Communication unit 119 comprises one or more programs for accepting such input from, for example, a touch screen alphanumeric keyboard image. Such programs are well known to those skilled in computer communication. - For a game machine location,
interface 112 may include, for example, an RS485 interface such as that implemented by a Sentinel™ Interface from Casino Data Systems. Other interfaces and network architectures (e.g., Ethernet, parallel port, and the like) may be substituted however. Furthermore,interface 112 may implement, for example, the IGT Gaming SAS™ communication protocol or the CDS GDAP™ communication protocol for communication withgaming machine 102A, or a custom communication protocol. Ingaming machine 102A,message display 118 may be coupled to the frame of the gaming machine or may be inside the cabinet of the gaming machine. However, any means of associatingdisplay 118 withgaming machine 102A may be used as long asdisplay 118 is visible fromgaming machine 102A. -
Interface 112 is programmed to provide an interactive messaging operation. That is, user message activity, such as touching an active area ofdisplay 118 or entering information fromkeypad 114, causes a response from or action bysystem 100. One such response is the sending of data overnetwork 126 to another location withinsystem 100 so that a message is displayed. Another response is the display of a menu that depends on the area touched and/or user preferences. - User preferences may be stored in
interface memory 146 that is controlled by aCPU 144.CPU 144 controls the sending of messages bygaming location 102, the receipt of messages bygaming location 102 and the display of messages bygaming location 102 in a well known manner. -
Game controller 108 is responsible for operation of thegaming machine 102A. Thus the game controller may include a microprocessor, memory, game software, and support circuitry to implement a slot machine or other type of game. Thedisplay 110 provides displays necessary for the play of the game, such as a display of slot machine rotors. -
Gaming location 102 also includes aclub card reader 150 that can read a MAG number located on a magnetic strip of aclub card 152, which may, for example, be a smart card. The MAG number is unique for each player.Card 152 also sometimes bears a player ID number that is human readable, but is not machine-readable. The card reader sends the MAG number tocentral authority 120, which converts the MAG number to an OCR number. This feature prevents any potential misuse due to fraudulent creation of a bogus club card.Memory 121 maintains a table that correlates OCR numbers with player ID numbers. An example of misuse prevented or inhibited by converting the MAG number to an OCR number is as follows. The clerks at the stations generally have access to the OCR numbers, but not the MAG numbers. As a result, a person operating outsidesystem 100 could not duplicate a new player card with a MAG number corresponding to an existing club card. If such a person could duplicate an existing club card, the person may be tempted to use the duplicate card to cash out a player's account. The conversion of the MAG number to an OCR number is an important feature that inhibits such temptation. -
Central authority 120 translates an OCR number to a corresponding player ID number. This feature allows a single player ID number to identify more than one OCR number. The player ID number can be used by the central authority to address the value of an account corresponding to the player ID number or to access preferences of the player. Thus, the central authority keeps no account value or preferences corresponding to the MAG number or OCR number; it only keeps an account value and preferences corresponding to the player ID number, correlated with the OCR number by a table. - Player preferences may include preferences for drinks, cigarettes, snacks and the like. In addition,
memory 121 may store a preference authorizing the player to be located by havingcentral authority 120 correlate his player ID number with the gaming location at which hisclub card 152 was read. - When
central authority 120 locates a player, it sends data to station 132 vianetwork 126 that results in an electronic or printed display. For example, a printed display may result in amap 136 printed by aprinter 138 attached to the station. Alternatively, the map may be displayed ondisplay 134. The map provides a floor plan of the casino or other facility in whichsystem 100 is located, the location of the service station and the location at whichcard 152 was entered in a card reader, such asgaming location 102. - Club cards are generated by having a player fill out a form and by submitting the form to a clerk at a station that is equipped with a card creator (not shown). Typically, a card creator is located at only one or two work stations, such as
service station 132, within a gambling facility. The clerk keys information into the station, and the information is transmitted tocentral authority 120, which then generates an OCR number, corresponding MAG no. and player ID number for the creation of a new club card. The OCR number and player ID number are stored in the data base inmemory 121 in the manner previously described. The central authority then causes the card creator to create a new club card with the stored player ID number and MAG number. Thus, the OCR number is not stored inmemory 121 by having the new club card read by a card reader. Once the MAG, OCR and player ID numbers are created, they cannot be changed by a person operating outsidesystem 100. -
Central authority 120 includes a central processing unit (CPU) 122 that operates through anetwork interface 124 and anetwork 126 to enable communication of the preferences withgaming locations Network 126 may be a conventional local area network, which allows messages to be sent directly between any ofgaming locations service station 132 andcentral authority 120.Memory 121 also may store data for various displays shown inFIGS. 2-19 . Alternatively, the data for the displays may be stored locally in the memories for each of the gaming locations, such asmemory 146. - Service stations, such as
station 132, connect tocentral authority 120 andgaming locations network 126.Service station 132 includes an interface likeinterface 112, atouch screen display 134 likedisplay 118 and akeypad 114B likekeypad 114, as well as acommunication unit 135 likeunit 119. Service stations typically are located near a source of drinks and snacks that may be ordered by players or users ofsystem 100. Several stations, likestation 132, typically are scattered throughout a large gaming facility. -
FIG. 2 illustratesmessage display 118 in relationship togame display 110.Display 118 illustrates an exemplary menu ofoptions 160 for a player or user ofsystem 100, as well as an exemplary space for receipt ofmessages 162.Display 118 may be implemented as a window indisplay 110. -
FIG. 3 illustratesdisplay 118 with anexemplary advertisement 164. Any type of advertisement may be generated bycentral authority 120 and sent to any gaming location for display.FIG. 3 also shows an exemplary menu by which a user may chose the type of service desired by touching an appropriate portion ofdisplay 118 or entering a corresponding number onkeypad 114. The advertisement may be displayed without the menu if desired. -
FIG. 4 illustratesdisplay 118 with an exemplary personal service menu displayed in response to a player or user touching the term “PERSONAL SERVICE” ondisplay 118 or entering thenumber 1 onkeypad 114. The items in the personal service menu may depend on the preferences accessed frommemory 121 when the user's club card is read byreader 150. For example, a smoker whose preferences include cigarettes will haveitem 2 “CIGARETTES” displayed, whereas a non-smoker whose preferences do not include cigarettes will not haveitem 2 displayed. -
FIG. 5 illustrates an exemplary drink menu displayed in response to a player or user touching the phrase “DRINK” on the display shown inFIG. 4 , or entering thenumber 1 onkeypad 114. The drinks displayed may depend on the player preferences accessed frommemory 121. -
FIG. 6 illustrates an exemplary soft drink menu displayed in response to a player or user touching thescreen 118 at the phrase “SOFT DRINK” on the display shown inFIG. 5 . The listed drinks may depend on the player preferences accessed frommemory 121. When a player selects a particular drink from theFIG. 6 display by touchingdisplay 118 at the text corresponding to the desired drink, a numeric input image, such as an image of anumeric keypad 170, is displayed as shown. In this example, it is assumed that the player touched “7UP” by thenumber 2 or touched thenumber 2. The text “EN” provides an enter function and anarrow 172 provides a backspace function. Other forms of a numeric input image may be displayed. Abox 174 displays the number entered by the player fromkeypad image 170. The number indicates the quantities of drinks desired by the player. Each ofdisplays image 170. -
Communication unit 119 generates a message identifying the drink selected by touching display 118 (e.g., drink number 2) and the quantity selected by touching a number on the keypad image 170 (e.g., the number 1). The message is transmitted viacontroller 148 andnetwork 126 toservice station 132 and is displayed onmessage display 134. -
FIG. 7 illustrates an exemplary reservation menu displayed ondisplay 118 in response to a player or user touching the phrase “RESERVATION” or thenumber 2 on the display shown inFIG. 3 , or by entering thenumber 2 onkeypad 114. The message display includes graphics images in the form of a pair ofmasks 200, acake 202 and acar 204. The graphics images may be in color. For example, masks 200 may be displayed in red,cake 202 may be displayed in yellow, andcar 204 may be displayed in blue. Many other forms of graphics images can be used to illustrate the text appearing on any of the displays described in this specification. Alternatively, the graphics images can be shown alone without any text. -
FIG. 8 illustrates an exemplary show ticket reservation menu displayed ondisplay 118 in response to a player or user touching the phrase “TICKET FOR SHOW” or thenumber 1 on the display shown inFIG. 7 , or by entering thenumber 1 onkeypad 114. The items listed inFIG. 8 may depend on the player's preferences stored inmemory 121. -
FIG. 9 illustrates an exemplary comedy reservation menu displayed ondisplay 118 in response to a player or user touching the phrase “COMEDY” or thenumber 1 on the display shown inFIG. 8 , or by entering thenumber 1 onkeypad 114. The items listed may depend on the player's preferences stored inmemory 121. -
FIG. 10 illustrates an exemplary show x reservation menu displayed ondisplay 118 in response to a player or user touching the phrase “SHOW X” or thenumber 1 or thenumber 2 on the display shown inFIG. 9 , or by entering thenumber 1 onkeypad 114. The user enters the number of tickets desired in the blank space provided by usingkeypad 114 or by touching the appropriate number below the legend “NUMBER OF TICKETS.” If the desired number of tickets is not displayed, the player touches “OTHER” in order to display the image ofnumeric input keypad 170 as shown inFIG. 11 . The player then enters the desired number of tickets by touching an appropriate combination of numbers onimage 170.Box 174 displays the number entered by the player. -
Communication unit 119 generates a message identifying the desired show, date(s), time(s) and number of tickets indicated by the player's touching ofdisplay 118 as described in connection withFIGS. 7-11 . The message is transmitted viacontroller 148 andnetwork 126 toservice station 132 and is displayed onmessage display 134. Alternatively, the message may be sent to aticket handling facility 158 of a producer or ticket agent of the requested show via anetwork 159, such as the Internet throughcentral authority 120. -
FIG. 12 illustrates an exemplary reminder message sent to display 118 fromcentral authority 120 orstation 132. -
FIG. 13 illustrates an exemplary personal message menu displayed ondisplay 118 in response to a player or user touching the phrase “PERSONAL MESSAGE SENT” or thenumber 3 on the display shown inFIG. 3 , or by entering thenumber 3 onkeypad 114. When the player touches any of numbers 1-3 shown inFIG. 13 , or touches the text opposite the numbers, an alphanumeric input image, such as an image of analphanumeric keypad 180, is displayed ondisplay 118 as shown inFIG. 14 .Arrow 182 represents a backspace function, the word “ENTER” represents an enter function. The word “SHIFT” represents a shift function between upper case and lower case letters. The punctuation marks shown inimage 180 have their normal meanings. - The player causes
controller unit 119 to generate an appropriate message by entering the name of a person for whom the message is intended (e.g., John Doe), a game location (e.g., 106) or player ID number, and a message, such as “MEET ME AT THE RESERVATION DESK AT NOON,” by touchingdisplay 118 at the appropriate numbers and letters ofimage 180. The data entered by the player is displayed as shown inFIG. 14 . Each ofdisplays image 180. Alternatively, the message shown inFIG. 14 may be typed by the player or user by operatingkeypad 114. -
Communication unit 119 generates a message based on the data entered by the player as explained in connection withFIG. 14 . The message includes an identification of the gaming location (e.g., 106) to which the message is to be sent or a player ID number. The message is transmitted viacontroller 148 andnetwork 126 tocentral authority 120. If a player ID number was entered,central authority 120 checks the ID numbers of players whose cards have been read by the system to find a match. If a match is located, the message is forwarded to the gaming location at which the card was read. If no match is found, the system stores the message inmemory 121. When the player with the correct ID number inserts his card into a reader, the message is retrieved from memory and is forwarded to the proper gaming location for display. In addition,central authority 120 finds the name of the current user ofgaming location 102 from the information on theclub card 152 used to initiate the gaming location so that the name of the sender can be displayed at the gaming location receiving the message. If a gaming location was entered by the player, central authority sends the message to the proper gaming location, such aslocation 106, and displays ondisplay 118A the name of the sender, the date, the time the message was sent and the message as shown inFIG. 15 . -
FIG. 15 illustrates the an exemplary message menu displayed ondisplay 118A ofgaming location 106 showing the message sent fromgaming location 102 togaming location 106 overnetwork 126 throughcentral authority 120. If a gaming location is entered by the player as explained in connection withFIG. 14 , the message may be sent directly fromgaming location 102 togaming location 106 without being transmitted to thecentral authority 120. The date and time at which the message was sent are displayed as shown inFIG. 15 . - The player at
gaming location 106 may reply to the message shown inFIG. 15 by touchingdisplay 118A at the “REPLY” text, at thenumber 4 to the left of the reply text, or by entering thenumber 4 on keypad 114A. -
FIG. 16 illustrates an exemplary reply message menu displayed ondisplay 118A in response to a player or user touching the phrase “REPLY” or thenumber 4 onscreen 118A or by entering thenumber 4 on keypad 114A. The reply menu provides for sending copies of the message to various locations. The personal message menu shown inFIG. 13 can be modified to also provide for sending of copies. - A reply message is generated and sent in the same manner described in connection with
FIGS. 13 and 14 . When the player touches any of numbers 1-3 or the text opposite any of the numbers, a display of the type shown inFIG. 14 is generated ondisplay 118A. The player then enters the replydata using image 180 in the manner previously described. -
FIG. 17 illustrates exemplary messages received atservice station 132 and displayed ondisplay 134 fromgaming locations -
FIG. 18 illustrates an exemplary service station reply message menu displayed in response to a work station attendant touching the phrase “REG. COKE” on thedisplay 134 shown inFIG. 17 , or entering thenumber 1 onkeypad 114B. The attendant can enter a message by touching thenumber 2 or touching the phrase “CONTENT OF MESSAGE” shown inFIG. 18 which causes display of an alphanumeric input image ondisplay 134 like the image shown inFIG. 14 . A message then is entered in the manner described in connection withFIG. 14 . For example, the message may be “WE ARE OUT OF REGULAR COKE. IS A DIET COKE OK?” By enabling interactive communication between a gaming location and a service station, the delivery of desired goods to gaming locations is facilitated. -
Communication unit 135 generates a message based on the data entered by an attendant as explained in connection withFIGS. 14 and 18 . The message includes an identification of the gaming location (e.g., 102) to which the message is to be sent. The message is transmitted via a serial controller inservice station 132 andnetwork 126 togaming location 102 and is displayed ondisplay 118 in the manner shown inFIG. 19 . - The message from the service center is displayed with a
YES button 190 and a NO button 191. The player atgaming location 102 responds to the message by touchingdisplay 118 at either the word “YES” or “NO.”Communication unit 119 generates a message based on the touching ofbutton 190 or 191. The message includes an identification ofservice station 132 to which the message is to be sent. The message is transmitted viaserial controller 148 andnetwork 126 toservice station 132 and is displayed ondisplay 134 so that an attendant will know the drink preferred by the player. - Those skilled in the gaming and computer arts are able to program the interfaces and central authority to provide the displays and interactivity described in the accompanying drawings and described in this specification.
- The “OTHER” options referenced in the drawings are handled by displaying a numeric or alphanumeric input image depending on context.
- While the invention has been described with reference to one or more preferred embodiments, those skilled in the art will understand that changes may be made and equivalents may be substituted without departing from the scope of the invention. In addition, many modifications may be made to adapt a particular step, structure, or material to the teachings of the invention without departing from its scope. Therefore, it is intended that the invention not be limited to the particular embodiment disclosed, but that the invention will include all embodiments falling within the scope of the appended claims.
Claims (20)
Priority Applications (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US14/011,147 US20140080597A1 (en) | 2001-10-17 | 2013-08-27 | Gaming System Customer Service Techniques |
US14/930,314 US9886819B2 (en) | 2001-10-17 | 2015-11-02 | Gaming system customer service techniques |
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US09/982,244 US20030073496A1 (en) | 2001-10-17 | 2001-10-17 | Gaming system customer service techniques |
US11/303,240 US8529347B2 (en) | 2001-10-17 | 2005-12-16 | Gaming system customer service techniques |
US14/011,147 US20140080597A1 (en) | 2001-10-17 | 2013-08-27 | Gaming System Customer Service Techniques |
Related Parent Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US11/303,240 Continuation US8529347B2 (en) | 2001-10-17 | 2005-12-16 | Gaming system customer service techniques |
Related Child Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US14/930,314 Division US9886819B2 (en) | 2001-10-17 | 2015-11-02 | Gaming system customer service techniques |
Publications (1)
Publication Number | Publication Date |
---|---|
US20140080597A1 true US20140080597A1 (en) | 2014-03-20 |
Family
ID=25528977
Family Applications (4)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US09/982,244 Abandoned US20030073496A1 (en) | 2001-10-17 | 2001-10-17 | Gaming system customer service techniques |
US11/303,240 Expired - Lifetime US8529347B2 (en) | 2001-10-17 | 2005-12-16 | Gaming system customer service techniques |
US14/011,147 Abandoned US20140080597A1 (en) | 2001-10-17 | 2013-08-27 | Gaming System Customer Service Techniques |
US14/930,314 Expired - Lifetime US9886819B2 (en) | 2001-10-17 | 2015-11-02 | Gaming system customer service techniques |
Family Applications Before (2)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US09/982,244 Abandoned US20030073496A1 (en) | 2001-10-17 | 2001-10-17 | Gaming system customer service techniques |
US11/303,240 Expired - Lifetime US8529347B2 (en) | 2001-10-17 | 2005-12-16 | Gaming system customer service techniques |
Family Applications After (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US14/930,314 Expired - Lifetime US9886819B2 (en) | 2001-10-17 | 2015-11-02 | Gaming system customer service techniques |
Country Status (7)
Country | Link |
---|---|
US (4) | US20030073496A1 (en) |
EP (1) | EP1444602A4 (en) |
AU (3) | AU2002331882B2 (en) |
CA (1) | CA2463698A1 (en) |
NZ (1) | NZ532898A (en) |
WO (1) | WO2003034266A1 (en) |
ZA (1) | ZA200403033B (en) |
Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20170256131A1 (en) * | 2016-03-03 | 2017-09-07 | Universal Entertainment Corporation | Information providing system and information providing apparatus |
Families Citing this family (69)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US8352400B2 (en) | 1991-12-23 | 2013-01-08 | Hoffberg Steven M | Adaptive pattern recognition based controller apparatus and method and human-factored interface therefore |
US8574074B2 (en) | 2005-09-30 | 2013-11-05 | Sony Computer Entertainment America Llc | Advertising impression determination |
US7895076B2 (en) | 1995-06-30 | 2011-02-22 | Sony Computer Entertainment Inc. | Advertisement insertion, profiling, impression, and feedback |
US7904187B2 (en) | 1999-02-01 | 2011-03-08 | Hoffberg Steven M | Internet appliance system and method |
US7695363B2 (en) | 2000-06-23 | 2010-04-13 | Igt | Gaming device having multiple display interfaces |
US7699699B2 (en) | 2000-06-23 | 2010-04-20 | Igt | Gaming device having multiple selectable display interfaces based on player's wagers |
US8751310B2 (en) | 2005-09-30 | 2014-06-10 | Sony Computer Entertainment America Llc | Monitoring advertisement impressions |
US20030148812A1 (en) * | 2002-02-01 | 2003-08-07 | Paulsen Craig A. | Gaming system and gaming method |
US6843725B2 (en) * | 2002-02-06 | 2005-01-18 | Igt | Method and apparatus for monitoring or controlling a gaming machine based on gaming machine location |
US7169052B2 (en) | 2002-08-05 | 2007-01-30 | Igt | Personalized gaming apparatus and gaming method |
US20050113173A1 (en) * | 2003-09-15 | 2005-05-26 | Waters David B. | System and method for enhancing amusement machines |
AU2004305823B2 (en) | 2003-09-15 | 2011-03-17 | Igt | Player specific network |
US9564004B2 (en) | 2003-10-20 | 2017-02-07 | Igt | Closed-loop system for providing additional event participation to electronic video game customers |
US8021230B2 (en) | 2004-08-19 | 2011-09-20 | Igt | Gaming system having multiple gaming machines which provide bonus awards |
US7963847B2 (en) | 2004-08-19 | 2011-06-21 | Igt | Gaming system having multiple gaming machines which provide bonus awards |
US8251791B2 (en) | 2004-08-19 | 2012-08-28 | Igt | Gaming system having multiple gaming machines which provide bonus awards |
US8763157B2 (en) | 2004-08-23 | 2014-06-24 | Sony Computer Entertainment America Llc | Statutory license restricted digital media playback on portable devices |
US9613491B2 (en) | 2004-12-16 | 2017-04-04 | Igt | Video gaming device having a system and method for completing wagers and purchases during the cash out process |
US20070045958A1 (en) * | 2005-08-30 | 2007-03-01 | Rader Richard M | System and method for providing poker player tracking and bonus events |
US8137188B2 (en) | 2005-09-09 | 2012-03-20 | Igt | Server based gaming system having multiple progressive awards |
US8128491B2 (en) | 2005-09-09 | 2012-03-06 | Igt | Server based gaming system having multiple progressive awards |
US7841939B2 (en) | 2005-09-09 | 2010-11-30 | Igt | Server based gaming system having multiple progressive awards |
US8626584B2 (en) | 2005-09-30 | 2014-01-07 | Sony Computer Entertainment America Llc | Population of an advertisement reference list |
US20070118425A1 (en) | 2005-10-25 | 2007-05-24 | Podbridge, Inc. | User device agent for asynchronous advertising in time and space shifted media network |
US10657538B2 (en) | 2005-10-25 | 2020-05-19 | Sony Interactive Entertainment LLC | Resolution of advertising rules |
US8676900B2 (en) * | 2005-10-25 | 2014-03-18 | Sony Computer Entertainment America Llc | Asynchronous advertising placement based on metadata |
US11004089B2 (en) | 2005-10-25 | 2021-05-11 | Sony Interactive Entertainment LLC | Associating media content files with advertisements |
EA009864B1 (en) * | 2006-02-01 | 2008-04-28 | Александр Тихонович Карпенко | Method for lottery gaming |
US8968077B2 (en) | 2006-04-13 | 2015-03-03 | Idt | Methods and systems for interfacing with a third-party application |
US8992304B2 (en) | 2006-04-13 | 2015-03-31 | Igt | Methods and systems for tracking an event of an externally controlled interface |
US10026255B2 (en) | 2006-04-13 | 2018-07-17 | Igt | Presentation of remotely-hosted and locally rendered content for gaming systems |
US9028329B2 (en) | 2006-04-13 | 2015-05-12 | Igt | Integrating remotely-hosted and locally rendered content on a gaming device |
US8512139B2 (en) | 2006-04-13 | 2013-08-20 | Igt | Multi-layer display 3D server based portals |
US8777737B2 (en) | 2006-04-13 | 2014-07-15 | Igt | Method and apparatus for integrating remotely-hosted and locally rendered content on a gaming device |
US8784196B2 (en) | 2006-04-13 | 2014-07-22 | Igt | Remote content management and resource sharing on a gaming machine and method of implementing same |
CN103279874B (en) | 2006-05-05 | 2016-08-03 | 美国索尼电脑娱乐公司 | Advertisement rotation |
US8512130B2 (en) | 2006-07-27 | 2013-08-20 | Igt | Gaming system with linked gaming machines that are configurable to have a same probability of winning a designated award |
US9304675B2 (en) | 2006-09-06 | 2016-04-05 | Apple Inc. | Portable electronic device for instant messaging |
US8616959B2 (en) | 2006-09-27 | 2013-12-31 | Igt | Server based gaming system having system triggered loyalty award sequences |
US7862430B2 (en) | 2006-09-27 | 2011-01-04 | Igt | Server based gaming system having system triggered loyalty award sequences |
US7674180B2 (en) | 2006-09-27 | 2010-03-09 | Igt | Server based gaming system having system triggered loyalty award sequences |
US20090156303A1 (en) | 2006-11-10 | 2009-06-18 | Igt | Bonusing Architectures in a Gaming Environment |
US9311774B2 (en) | 2006-11-10 | 2016-04-12 | Igt | Gaming machine with externally controlled content display |
US9954996B2 (en) | 2007-06-28 | 2018-04-24 | Apple Inc. | Portable electronic device with conversation management for incoming instant messages |
US7985133B2 (en) | 2007-07-30 | 2011-07-26 | Igt | Gaming system and method for providing an additional gaming currency |
US8900053B2 (en) | 2007-08-10 | 2014-12-02 | Igt | Gaming system and method for providing different bonus awards based on different types of triggered events |
US8416247B2 (en) | 2007-10-09 | 2013-04-09 | Sony Computer Entertaiment America Inc. | Increasing the number of advertising impressions in an interactive environment |
US9142097B2 (en) | 2007-10-26 | 2015-09-22 | Igt | Gaming system and method for providing play of local first game and remote second game |
US8769558B2 (en) | 2008-02-12 | 2014-07-01 | Sony Computer Entertainment America Llc | Discovery and analytics for episodic downloaded media |
US20100069138A1 (en) * | 2008-09-15 | 2010-03-18 | Acres-Fiore, Inc. | Player selected identities and lucky symbols |
US9039516B2 (en) | 2009-07-30 | 2015-05-26 | Igt | Concurrent play on multiple gaming machines |
US8763090B2 (en) | 2009-08-11 | 2014-06-24 | Sony Computer Entertainment America Llc | Management of ancillary content delivery and presentation |
US20110207529A1 (en) | 2010-02-25 | 2011-08-25 | Acres John F | Personal electronic device for gaming and bonus system |
US9286761B2 (en) | 2010-03-02 | 2016-03-15 | Patent Investment & Licensing Company | System for trade-in bonus |
US20130151342A1 (en) * | 2011-06-21 | 2013-06-13 | Gree Inc | Online game community with controlled cross-promotion |
US9524609B2 (en) | 2011-09-30 | 2016-12-20 | Igt | Gaming system, gaming device and method for utilizing mobile devices at a gaming establishment |
US9466173B2 (en) | 2011-09-30 | 2016-10-11 | Igt | System and method for remote rendering of content on an electronic gaming machine |
US9129469B2 (en) | 2012-09-11 | 2015-09-08 | Igt | Player driven game download to a gaming machine |
US9390582B2 (en) | 2013-09-20 | 2016-07-12 | Igt | Customization of game play through personal gaming device |
US20150350141A1 (en) | 2014-05-31 | 2015-12-03 | Apple Inc. | Message user interfaces for capture and transmittal of media and location content |
US9875618B2 (en) | 2014-07-24 | 2018-01-23 | Igt | Gaming system and method employing multi-directional interaction between multiple concurrently played games |
US10055930B2 (en) | 2015-08-11 | 2018-08-21 | Igt | Gaming system and method for placing and redeeming sports bets |
US9972171B2 (en) | 2015-09-24 | 2018-05-15 | Igt | Gaming system and method for providing a triggering event based on a collection of units from different games |
US10846779B2 (en) | 2016-11-23 | 2020-11-24 | Sony Interactive Entertainment LLC | Custom product categorization of digital media content |
US10860987B2 (en) | 2016-12-19 | 2020-12-08 | Sony Interactive Entertainment LLC | Personalized calendar for digital media content-related events |
US10931991B2 (en) | 2018-01-04 | 2021-02-23 | Sony Interactive Entertainment LLC | Methods and systems for selectively skipping through media content |
US10424151B1 (en) | 2018-07-11 | 2019-09-24 | Igt | System and method for utilizing mobile device to provide service window functionality |
US20200090452A1 (en) | 2018-09-18 | 2020-03-19 | Igt | System and method for utilizing mobile device to provide service window functionality |
US11079913B1 (en) | 2020-05-11 | 2021-08-03 | Apple Inc. | User interface for status indicators |
Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5259613A (en) * | 1992-04-08 | 1993-11-09 | Rio Hotel Casino, Inc. | Casino entertainment system |
US20010009868A1 (en) * | 2000-01-20 | 2001-07-26 | Square Co., Ltd. | Online-composite servicing method, recording medium recorded with programs for realizing the method, and online-composite servicing system |
US20020041069A1 (en) * | 2000-10-04 | 2002-04-11 | Steelman Gaming Technology | Ergonomic gaming machine |
US7022017B1 (en) * | 1996-09-25 | 2006-04-04 | Oneida Indian Nation | Interactive resort operating system |
Family Cites Families (37)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4722053A (en) * | 1982-12-29 | 1988-01-26 | Michael Dubno | Food service ordering terminal with video game capability |
US4926255A (en) * | 1986-03-10 | 1990-05-15 | Kohorn H Von | System for evaluation of response to broadcast transmissions |
US5197009A (en) * | 1990-01-24 | 1993-03-23 | Mid America Technologies, Inc. | Apparatus for and method of creating delivery route maps |
US5262938A (en) * | 1990-11-16 | 1993-11-16 | Rapoport Lawrence D | Food services routing system including seating location display |
US5429361A (en) | 1991-09-23 | 1995-07-04 | Bally Gaming International, Inc. | Gaming machine information, communication and display system |
US5951397A (en) | 1992-07-24 | 1999-09-14 | International Game Technology | Gaming machine and method using touch screen |
US5770533A (en) * | 1994-05-02 | 1998-06-23 | Franchi; John Franco | Open architecture casino operating system |
US5655961A (en) | 1994-10-12 | 1997-08-12 | Acres Gaming, Inc. | Method for operating networked gaming devices |
US5613912A (en) * | 1995-04-05 | 1997-03-25 | Harrah's Club | Bet tracking system for gaming tables |
US5845263A (en) * | 1995-06-16 | 1998-12-01 | High Technology Solutions, Inc. | Interactive visual ordering system |
US5830068A (en) * | 1995-09-08 | 1998-11-03 | Ods Technologies, L.P. | Interactive wagering systems and processes |
NZ286211A (en) * | 1995-10-21 | 1998-06-26 | Bally Gaming Int Inc | Video game machine with touch sensitive display screen |
US6110041A (en) | 1996-12-30 | 2000-08-29 | Walker Digital, Llc | Method and system for adapting gaming devices to playing preferences |
US7033276B2 (en) | 1996-04-22 | 2006-04-25 | Walker Digital, Llc | Method and system for adapting casino games to playing preferences |
US5971271A (en) * | 1996-07-01 | 1999-10-26 | Mirage Resorts, Incorporated | Gaming device communications and service system |
US6099408A (en) | 1996-12-31 | 2000-08-08 | Walker Digital, Llc | Method and apparatus for securing electronic games |
US20030054879A1 (en) | 1996-12-31 | 2003-03-20 | Bruce Schneier | System and method for securing electronic games |
US5984786A (en) | 1997-01-03 | 1999-11-16 | 2 Am Inc. | Run-time environment for simulations and games |
US5971849A (en) * | 1997-04-28 | 1999-10-26 | Falciglia; Sal | Computer-based system and method for playing a poker-like game |
US6135884A (en) * | 1997-08-08 | 2000-10-24 | International Game Technology | Gaming machine having secondary display for providing video content |
US6174235B1 (en) | 1997-12-30 | 2001-01-16 | Walker Digital, Llc | Method and apparatus for directing a game with user-selected elements |
US6264562B1 (en) * | 1998-04-24 | 2001-07-24 | Nnbbd Productions, Llc | E-mail games |
US6241612B1 (en) * | 1998-11-09 | 2001-06-05 | Cirrus Logic, Inc. | Voice communication during a multi-player game |
AU7557700A (en) * | 1999-10-08 | 2001-04-23 | Kabushiki Kaisha Eighting | Participant search method in online game or online chat, participant searching device, participant network server, network terminal and computer program |
AU2001229587A1 (en) | 2000-01-21 | 2001-07-31 | Oneida Indian Nation | Interactive resort operating system |
CA2400587A1 (en) * | 2000-02-17 | 2001-09-07 | Acclaim Entertainment, Inc. | Multi-player computer game system and method |
US6761633B2 (en) * | 2000-06-02 | 2004-07-13 | Gtech Rhode Island Corporation | Game of chance with multiple paths on a virtual scratch ticket |
US6699125B2 (en) * | 2000-07-03 | 2004-03-02 | Yahoo! Inc. | Game server for use in connection with a messenger server |
US20020116284A1 (en) * | 2000-10-04 | 2002-08-22 | Steelman Gaming Technology | Method and system for operating a gaming device offering non-gaming services |
US6424264B1 (en) * | 2000-10-12 | 2002-07-23 | Safetzone Technologies Corporation | System for real-time location of people in a fixed environment |
US7156738B2 (en) | 2001-01-16 | 2007-01-02 | Igt | Casino gambling machine with bonus round award redemption |
US20020133418A1 (en) * | 2001-03-16 | 2002-09-19 | Hammond Keith J. | Transaction systems and methods wherein a portable customer device is associated with a customer |
US7918738B2 (en) * | 2001-03-27 | 2011-04-05 | Igt | Interactive game playing preferences |
WO2002089935A1 (en) | 2001-04-11 | 2002-11-14 | Walker Digital, Llc | Method and apparatus for remotely customizing a gaming device |
EP1401546A4 (en) | 2001-06-15 | 2006-11-02 | Walker Digital Llc | Method and apparatus for planning and customizing a gaming experience |
US6887157B2 (en) * | 2001-08-09 | 2005-05-03 | Igt | Virtual cameras and 3-D gaming environments in a gaming machine |
US6712698B2 (en) * | 2001-09-20 | 2004-03-30 | Igt | Game service interfaces for player tracking touch screen display |
-
2001
- 2001-10-17 US US09/982,244 patent/US20030073496A1/en not_active Abandoned
-
2002
- 2002-09-20 WO PCT/US2002/029981 patent/WO2003034266A1/en not_active Application Discontinuation
- 2002-09-20 AU AU2002331882A patent/AU2002331882B2/en not_active Expired
- 2002-09-20 CA CA002463698A patent/CA2463698A1/en not_active Abandoned
- 2002-09-20 NZ NZ532898A patent/NZ532898A/en not_active IP Right Cessation
- 2002-09-20 EP EP02768876A patent/EP1444602A4/en not_active Ceased
-
2004
- 2004-04-21 ZA ZA2004/03033A patent/ZA200403033B/en unknown
-
2005
- 2005-12-16 US US11/303,240 patent/US8529347B2/en not_active Expired - Lifetime
-
2009
- 2009-07-03 AU AU2009202709A patent/AU2009202709A1/en not_active Abandoned
- 2009-07-03 AU AU2009202710A patent/AU2009202710A1/en not_active Abandoned
-
2013
- 2013-08-27 US US14/011,147 patent/US20140080597A1/en not_active Abandoned
-
2015
- 2015-11-02 US US14/930,314 patent/US9886819B2/en not_active Expired - Lifetime
Patent Citations (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5259613A (en) * | 1992-04-08 | 1993-11-09 | Rio Hotel Casino, Inc. | Casino entertainment system |
US7022017B1 (en) * | 1996-09-25 | 2006-04-04 | Oneida Indian Nation | Interactive resort operating system |
US20010009868A1 (en) * | 2000-01-20 | 2001-07-26 | Square Co., Ltd. | Online-composite servicing method, recording medium recorded with programs for realizing the method, and online-composite servicing system |
US20020041069A1 (en) * | 2000-10-04 | 2002-04-11 | Steelman Gaming Technology | Ergonomic gaming machine |
Cited By (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20170256131A1 (en) * | 2016-03-03 | 2017-09-07 | Universal Entertainment Corporation | Information providing system and information providing apparatus |
US10535222B2 (en) * | 2016-03-03 | 2020-01-14 | Universal Entertainment Corporation | Information providing system and information providing apparatus |
Also Published As
Publication number | Publication date |
---|---|
AU2009202709A1 (en) | 2009-08-06 |
EP1444602A4 (en) | 2011-01-26 |
US9886819B2 (en) | 2018-02-06 |
NZ532898A (en) | 2006-01-27 |
AU2009202710A1 (en) | 2009-08-06 |
CA2463698A1 (en) | 2003-04-24 |
US20160055715A1 (en) | 2016-02-25 |
ZA200403033B (en) | 2005-03-30 |
EP1444602A1 (en) | 2004-08-11 |
US20060094508A1 (en) | 2006-05-04 |
AU2002331882B2 (en) | 2009-07-16 |
US8529347B2 (en) | 2013-09-10 |
WO2003034266A1 (en) | 2003-04-24 |
US20030073496A1 (en) | 2003-04-17 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
US9886819B2 (en) | Gaming system customer service techniques | |
AU2002331882A1 (en) | Gaming system customer service techniques | |
US20080039196A1 (en) | Systems and methods for disseminating information in a gaming environment | |
JP2007087007A (en) | Automatic transaction system, automatic transaction device, information management server, and method of automatic transaction | |
JP5322547B2 (en) | Distribution system and server for sales office system, sales office terminal and sales office system | |
AU2018267672B2 (en) | Gaming system customer service techniques | |
EP1783704A1 (en) | Automatic vender | |
AU2017201502A1 (en) | Gaming system customer service techniques | |
AU2011254046A1 (en) | Gaming system customer service techniques | |
JP4961729B2 (en) | Account transaction system and account transaction method | |
AU2011254045A1 (en) | Gaming system customer service techniques | |
JP2003346215A (en) | Automatic transaction device cooperation system | |
JP4682631B2 (en) | Automatic transaction equipment | |
KR100564017B1 (en) | Automatic Teller Machine with advertisement display | |
JP3246505B2 (en) | Server and method for providing remote printing service | |
JP5632505B2 (en) | Sales office system and terminal, and notification document distribution method and server for sales office system | |
WO2008022085A2 (en) | Systems and methods for disseminating information in a gaming environment | |
KR100553084B1 (en) | Method for controlling advertisement display of automatic teller machine | |
JP2005251049A (en) | Card issuing machine, card issuing system, and relay device for card issuing system | |
JP2008234499A (en) | Information delivery system | |
JPH10244736A (en) | Printing service system and filing service system | |
JPS5994171A (en) | Automatic cash dealing system | |
JP2003006707A (en) | Transaction method for consumer transaction facility | |
JPH01234960A (en) | Information processing service system | |
JP2007265041A (en) | Business store system and business store terminal |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
AS | Assignment |
Owner name: ARISTOCRAT TECHNOLOGIES, INC., NEVADA Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNORS:D'AMICO, MICHAEL H.;GONG, XIAOQIANG D.;VAN BALTZ, FREDERICK;AND OTHERS;REEL/FRAME:033946/0938 Effective date: 20011211 |
|
AS | Assignment |
Owner name: ARISTOCRAT TECHNOLOGIES AUSTRALIA PTY LIMITED, AUS Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNOR:ARISTOCRAT TECHNOLOGIES, INC.;REEL/FRAME:033970/0393 Effective date: 20081215 |
|
AS | Assignment |
Owner name: ARISTOCRAT TECHNOLOGIES, INC., NEVADA Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNORS:D'AMICO, MICHAEL H.;GONG, XIAOQIANG D.;VAN BALTZ, FREDERICK;AND OTHERS;REEL/FRAME:034137/0688 Effective date: 20011211 |
|
AS | Assignment |
Owner name: UBS AG, STAMFORD BRANCH, CONNECTICUT Free format text: PATENT SECURITY AGREEMENT;ASSIGNOR:ARISTOCRAT TECHNOLOGIES AUSTRALIA PTY LIMITED;REEL/FRAME:034777/0498 Effective date: 20141020 |
|
STCB | Information on status: application discontinuation |
Free format text: ABANDONED -- FAILURE TO RESPOND TO AN OFFICE ACTION |
|
AS | Assignment |
Owner name: BANK OF AMERICA, N.A., NORTH CAROLINA Free format text: NOTICE OF ASSIGNMENT OF SECURITY INTEREST;ASSIGNOR:UBS AG, STAMFORD BRANCH;REEL/FRAME:060204/0216 Effective date: 20220524 |