US8892965B2 - Automated trouble ticket generation - Google Patents
Automated trouble ticket generation Download PDFInfo
- Publication number
- US8892965B2 US8892965B2 US13/536,116 US201213536116A US8892965B2 US 8892965 B2 US8892965 B2 US 8892965B2 US 201213536116 A US201213536116 A US 201213536116A US 8892965 B2 US8892965 B2 US 8892965B2
- Authority
- US
- United States
- Prior art keywords
- server
- information
- partition
- administrator
- disaster event
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Fee Related, expires
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Images
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/30—Monitoring
- G06F11/3055—Monitoring arrangements for monitoring the status of the computing system or of the computing system component, e.g. monitoring if the computing system is on, off, available, not available
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
- G06F11/0709—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/0766—Error or fault reporting or storing
- G06F11/0775—Content or structure details of the error report, e.g. specific table structure, specific error fields
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/30—Monitoring
- G06F11/3003—Monitoring arrangements specially adapted to the computing system or computing system component being monitored
- G06F11/3006—Monitoring arrangements specially adapted to the computing system or computing system component being monitored where the computing system is distributed, e.g. networked systems, clusters, multiprocessor systems
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/30—Monitoring
- G06F11/32—Monitoring with visual or acoustical indication of the functioning of the machine
- G06F11/324—Display of status information
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/16—Error detection or correction of the data by redundancy in hardware
- G06F11/20—Error detection or correction of the data by redundancy in hardware using active fault-masking, e.g. by switching out faulty elements or by switching in spare elements
- G06F11/202—Error detection or correction of the data by redundancy in hardware using active fault-masking, e.g. by switching out faulty elements or by switching in spare elements where processing functionality is redundant
- G06F11/2023—Failover techniques
- G06F11/2028—Failover techniques eliminating a faulty processor or activating a spare
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/16—Error detection or correction of the data by redundancy in hardware
- G06F11/20—Error detection or correction of the data by redundancy in hardware using active fault-masking, e.g. by switching out faulty elements or by switching in spare elements
- G06F11/202—Error detection or correction of the data by redundancy in hardware using active fault-masking, e.g. by switching out faulty elements or by switching in spare elements where processing functionality is redundant
- G06F11/2038—Error detection or correction of the data by redundancy in hardware using active fault-masking, e.g. by switching out faulty elements or by switching in spare elements where processing functionality is redundant with a single idle spare processing component
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/16—Error detection or correction of the data by redundancy in hardware
- G06F11/20—Error detection or correction of the data by redundancy in hardware using active fault-masking, e.g. by switching out faulty elements or by switching in spare elements
- G06F11/202—Error detection or correction of the data by redundancy in hardware using active fault-masking, e.g. by switching out faulty elements or by switching in spare elements where processing functionality is redundant
- G06F11/2048—Error detection or correction of the data by redundancy in hardware using active fault-masking, e.g. by switching out faulty elements or by switching in spare elements where processing functionality is redundant where the redundant components share neither address space nor persistent storage
Definitions
- Boot settings for a selected partition may also be adjusted.
- FIG. 3B is a screen shot illustrating boot settings for a partition according to one embodiment of the disclosure.
- a display 350 may display a number of options 360 for a selected partition.
- Boot settings for a partition may include, for example, automatic boot enabled, automatic power enabled, boot device type, boot disk, duplex boot device disk, boot tape, initial load address, and jump keys set.
- an administrator may select a submit button 370 to finalize the change in the boot settings for the selected partition.
- the monitoring server may take action to respond to the alerts automatically. For example, when an alert is received that a partition becomes unavailable, the monitoring server may automatically make a second partition available through the method described above with reference to FIG. 1 .
- alerts may cause the monitoring server to answer a message, send a command to the first server, the second server, or a different server, record the alert, generate a text message to an administrator, and/or execute an application on the monitoring server.
- actions may be taken by issuing commands through the same remote communications session from which the first information and the second information are received.
- the monitoring server may emulate an end user.
Abstract
Description
Claims (20)
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US13/536,116 US8892965B2 (en) | 2012-05-11 | 2012-06-28 | Automated trouble ticket generation |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US201261645709P | 2012-05-11 | 2012-05-11 | |
US13/536,116 US8892965B2 (en) | 2012-05-11 | 2012-06-28 | Automated trouble ticket generation |
Publications (2)
Publication Number | Publication Date |
---|---|
US20130305102A1 US20130305102A1 (en) | 2013-11-14 |
US8892965B2 true US8892965B2 (en) | 2014-11-18 |
Family
ID=49549536
Family Applications (3)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US13/536,116 Expired - Fee Related US8892965B2 (en) | 2012-05-11 | 2012-06-28 | Automated trouble ticket generation |
US13/536,127 Abandoned US20130304901A1 (en) | 2012-05-11 | 2012-06-28 | Automated integration of disparate system management tools |
US13/536,108 Active 2033-01-16 US8832490B2 (en) | 2012-05-11 | 2012-06-28 | Server control automation |
Family Applications After (2)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US13/536,127 Abandoned US20130304901A1 (en) | 2012-05-11 | 2012-06-28 | Automated integration of disparate system management tools |
US13/536,108 Active 2033-01-16 US8832490B2 (en) | 2012-05-11 | 2012-06-28 | Server control automation |
Country Status (1)
Country | Link |
---|---|
US (3) | US8892965B2 (en) |
Families Citing this family (17)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US8892965B2 (en) * | 2012-05-11 | 2014-11-18 | Unisys Corporation | Automated trouble ticket generation |
US10740358B2 (en) | 2013-04-11 | 2020-08-11 | Oracle International Corporation | Knowledge-intensive data processing system |
US9330119B2 (en) | 2013-04-11 | 2016-05-03 | Oracle International Corporation | Knowledge intensive data management system for business process and case management |
US9292402B2 (en) * | 2013-04-15 | 2016-03-22 | Century Link Intellectual Property LLC | Autonomous service management |
US9098457B2 (en) * | 2013-10-31 | 2015-08-04 | Vmware, Inc. | Visualizing disaster recovery plan execution for the cloud |
US9454439B2 (en) * | 2014-05-28 | 2016-09-27 | Unitrends, Inc. | Disaster recovery validation |
US9448834B2 (en) | 2014-06-27 | 2016-09-20 | Unitrends, Inc. | Automated testing of physical servers using a virtual machine |
CN106233274B (en) * | 2014-08-27 | 2020-01-07 | 惠普发展公司有限责任合伙企业 | Method and system for synchronizing files among computing devices and computing devices |
US9720823B2 (en) * | 2015-06-18 | 2017-08-01 | Oracle International Corporation | Free memory trending for detecting out-of-memory events in virtual machines |
US10248561B2 (en) | 2015-06-18 | 2019-04-02 | Oracle International Corporation | Stateless detection of out-of-memory events in virtual machines |
US10708151B2 (en) * | 2015-10-22 | 2020-07-07 | Level 3 Communications, Llc | System and methods for adaptive notification and ticketing |
US10534643B2 (en) | 2016-05-09 | 2020-01-14 | Oracle International Corporation | Correlation of thread intensity and heap usage to identify heap-hoarding stack traces |
CN108111600A (en) * | 2017-12-20 | 2018-06-01 | 山东浪潮云服务信息科技有限公司 | A kind of data managing method and intelligent operation platform |
CN111372039A (en) * | 2018-12-26 | 2020-07-03 | 北京嘀嘀无限科技发展有限公司 | Monitoring and early warning method, computer device and computer readable storage medium |
US10986012B1 (en) * | 2019-10-31 | 2021-04-20 | Elasticsearch B.V. | System for generating alerts based on alert condition and optimistic concurrency control procedure |
CN111427768A (en) * | 2020-02-26 | 2020-07-17 | 平安科技(深圳)有限公司 | Mirror image testing method and device, computer equipment and storage medium |
US20220201072A1 (en) * | 2020-12-22 | 2022-06-23 | Nokia Solutions And Networks Oy | Intent-based networking using mirroring for reliability |
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US20130304901A1 (en) * | 2012-05-11 | 2013-11-14 | James Malnati | Automated integration of disparate system management tools |
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EP2095231B1 (en) * | 2006-12-22 | 2016-07-20 | Hewlett-Packard Enterprise Development LP | Computer system and method of control thereof |
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- 2012-06-28 US US13/536,116 patent/US8892965B2/en not_active Expired - Fee Related
- 2012-06-28 US US13/536,127 patent/US20130304901A1/en not_active Abandoned
- 2012-06-28 US US13/536,108 patent/US8832490B2/en active Active
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Also Published As
Publication number | Publication date |
---|---|
US20130305084A1 (en) | 2013-11-14 |
US8832490B2 (en) | 2014-09-09 |
US20130305102A1 (en) | 2013-11-14 |
US20130304901A1 (en) | 2013-11-14 |
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Legal Events
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AS | Assignment |
Owner name: DEUTSCHE BANK TRUST COMPANY AMERICAS, NEW JERSEY Free format text: SECURITY AGREEMENT;ASSIGNOR:UNISYS CORPORATION;REEL/FRAME:028736/0798 Effective date: 20120802 |
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Owner name: UNISYS CORPORATION, PENNSYLVANIA Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNOR:MALNATI, JAMES R.;REEL/FRAME:029005/0288 Effective date: 20120716 |
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Owner name: UNISYS CORPORATION, PENNSYLVANIA Free format text: RELEASE BY SECURED PARTY;ASSIGNOR:DEUTSCHE BANK TRUST COMPANY;REEL/FRAME:030004/0619 Effective date: 20121127 |
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Owner name: UNISYS CORPORATION, PENNSYLVANIA Free format text: RELEASE BY SECURED PARTY;ASSIGNOR:DEUTSCHE BANK TRUST COMPANY AMERICAS, AS COLLATERAL TRUSTEE;REEL/FRAME:030082/0545 Effective date: 20121127 |
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Owner name: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS COLLATE Free format text: PATENT SECURITY AGREEMENT;ASSIGNOR:UNISYS CORPORATION;REEL/FRAME:042354/0001 Effective date: 20170417 Owner name: WELLS FARGO BANK, NATIONAL ASSOCIATION, AS COLLATERAL TRUSTEE, NEW YORK Free format text: PATENT SECURITY AGREEMENT;ASSIGNOR:UNISYS CORPORATION;REEL/FRAME:042354/0001 Effective date: 20170417 |
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