WO1998037678A3 - An electronic voice mail message handling system - Google Patents

An electronic voice mail message handling system Download PDF

Info

Publication number
WO1998037678A3
WO1998037678A3 PCT/US1998/003481 US9803481W WO9837678A3 WO 1998037678 A3 WO1998037678 A3 WO 1998037678A3 US 9803481 W US9803481 W US 9803481W WO 9837678 A3 WO9837678 A3 WO 9837678A3
Authority
WO
WIPO (PCT)
Prior art keywords
handling system
party
mail message
voice mail
message handling
Prior art date
Application number
PCT/US1998/003481
Other languages
French (fr)
Other versions
WO1998037678A2 (en
Inventor
Richard A Miner
David M Pelland
William J Warner
Nancy Benovich Gilby
Original Assignee
Wildfire Communications Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Wildfire Communications Inc filed Critical Wildfire Communications Inc
Priority to DE69836725T priority Critical patent/DE69836725T2/en
Priority to JP53694498A priority patent/JP2001516527A/en
Priority to EP98906644A priority patent/EP0962091B1/en
Priority to CA002281924A priority patent/CA2281924C/en
Publication of WO1998037678A2 publication Critical patent/WO1998037678A2/en
Publication of WO1998037678A3 publication Critical patent/WO1998037678A3/en

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/527Centralised call answering arrangements not requiring operator intervention
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/436Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533Voice mail systems
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M9/00Arrangements for interconnection not involving centralised switching
    • H04M9/02Arrangements for interconnection not involving centralised switching involving a common line for all parties
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2201/00Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/38Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
    • H04M3/382Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using authorisation codes or passwords
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42204Arrangements at the exchange for service or number selection by voice
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/487Arrangements for providing information services, e.g. recorded voice services or time announcements
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533Voice mail systems
    • H04M3/53333Message receiving aspects
    • H04M3/53341Message reply
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533Voice mail systems
    • H04M3/53333Message receiving aspects
    • H04M3/53358Message preview
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533Voice mail systems
    • H04M3/53366Message disposing or creating aspects
    • H04M3/53375Message broadcasting
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533Voice mail systems
    • H04M3/53366Message disposing or creating aspects
    • H04M3/53383Message registering commands or announcements; Greetings

Abstract

A virtual intercom method implemented by a computer-based electronic assistant (110) and including the steps of receiving a voice command from a first party (200), wherein the voice command identifies a user selectable one of a plurality of subscriber parties; responding to the voice command by generating a greeting to the first party, wherein the greeting is an audio recording in the voice of the identified subscriber (216); receiving a message generated by the first party for the identified subscriber (218); and storing the received message for later playback to the identified subscriber.
PCT/US1998/003481 1997-02-24 1998-02-23 An electronic voice mail message handling system WO1998037678A2 (en)

Priority Applications (4)

Application Number Priority Date Filing Date Title
DE69836725T DE69836725T2 (en) 1997-02-24 1998-02-23 ELECTRONIC VOICE MAIL MACHINE PROCESSING SYSTEM
JP53694498A JP2001516527A (en) 1997-02-24 1998-02-23 Electronic voicemail message handling system
EP98906644A EP0962091B1 (en) 1997-02-24 1998-02-23 An electronic voice mail message handling system
CA002281924A CA2281924C (en) 1997-02-24 1998-02-23 An electronic voice mail message handling system

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US08/804,548 1997-02-24
US08/804,548 US6021181A (en) 1997-02-24 1997-02-24 Electronic voice mail message handling system

Publications (2)

Publication Number Publication Date
WO1998037678A2 WO1998037678A2 (en) 1998-08-27
WO1998037678A3 true WO1998037678A3 (en) 1998-10-29

Family

ID=25189236

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US1998/003481 WO1998037678A2 (en) 1997-02-24 1998-02-23 An electronic voice mail message handling system

Country Status (6)

Country Link
US (1) US6021181A (en)
EP (1) EP0962091B1 (en)
JP (1) JP2001516527A (en)
CA (1) CA2281924C (en)
DE (1) DE69836725T2 (en)
WO (1) WO1998037678A2 (en)

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See also references of EP0962091A4 *

Also Published As

Publication number Publication date
DE69836725T2 (en) 2007-10-04
CA2281924A1 (en) 1998-08-27
US6021181A (en) 2000-02-01
JP2001516527A (en) 2001-09-25
CA2281924C (en) 2007-11-06
EP0962091A4 (en) 2002-06-05
DE69836725D1 (en) 2007-02-08
EP0962091A2 (en) 1999-12-08
EP0962091B1 (en) 2006-12-27
WO1998037678A2 (en) 1998-08-27

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