WO1999052258B1 - Interactive telephony system - Google Patents

Interactive telephony system

Info

Publication number
WO1999052258B1
WO1999052258B1 PCT/US1999/007624 US9907624W WO9952258B1 WO 1999052258 B1 WO1999052258 B1 WO 1999052258B1 US 9907624 W US9907624 W US 9907624W WO 9952258 B1 WO9952258 B1 WO 9952258B1
Authority
WO
WIPO (PCT)
Prior art keywords
patient
database
caller
specific
information
Prior art date
Application number
PCT/US1999/007624
Other languages
French (fr)
Other versions
WO1999052258A1 (en
Inventor
Alfredo Garcia
Original Assignee
Alfredo Garcia
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Alfredo Garcia filed Critical Alfredo Garcia
Priority to AU32220/99A priority Critical patent/AU3222099A/en
Publication of WO1999052258A1 publication Critical patent/WO1999052258A1/en
Publication of WO1999052258B1 publication Critical patent/WO1999052258B1/en

Links

Classifications

    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H10/00—ICT specially adapted for the handling or processing of patient-related medical or healthcare data
    • G16H10/60—ICT specially adapted for the handling or processing of patient-related medical or healthcare data for patient-specific data, e.g. for electronic patient records
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H15/00—ICT specially adapted for medical reports, e.g. generation or transmission thereof
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H20/00—ICT specially adapted for therapies or health-improving plans, e.g. for handling prescriptions, for steering therapy or for monitoring patient compliance
    • G16H20/10—ICT specially adapted for therapies or health-improving plans, e.g. for handling prescriptions, for steering therapy or for monitoring patient compliance relating to drugs or medications, e.g. for ensuring correct administration to patients
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
    • G16H40/60—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices
    • G16H40/67—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices for remote operation
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H70/00—ICT specially adapted for the handling or processing of medical references
    • G16H70/20—ICT specially adapted for the handling or processing of medical references relating to practices or guidelines
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H70/00—ICT specially adapted for the handling or processing of medical references
    • G16H70/40—ICT specially adapted for the handling or processing of medical references relating to drugs, e.g. their side effects or intended usage
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management

Abstract

Interactive medication data systems (300) and methods are provided which include automated apparatus for providing information pursuant to telephonic and electronic requests from callers (355, 356, 357, 358, 359, 360, 361). The system includes a database containing information for patients and a variety of medications, a host system database containing prescription data for these medications, and apparatus for receiving an incoming audio communication (330) relating to a request for information concerning a specific medication. The audio communication contains a unique personal identifier which can be mapped to one patient in the host system database. The system then prompts the caller with a menu of selections relating to the patient's active prescriptions, such as refill or dosage requirements. The caller then selects an option which produces a selection signal. The selection signal guides the system to look for specific data in the database and the system produces an audio or visual response to the caller.

Claims

AMENDED CLAIMS
[received by the International Bureau on 14 October 1999 (14.10.99); original claims 1-24 replaced by amended claims 1-10 (3 pages)] 1. An automated telephony method of providing information relating to a patient in response to an incoming audio communication from a caller, characterized by the steps of: (a) providing a database containing information representing attributes of each of a plurality of patients; (b) receiving an incoming audio communication 10 via a telecommunications network 354, said audio communication containing a unique identifier 40 which is associated with a specific one of the patients in said database; (c) identifying a list of selectable operations 70 to the caller, the list of selectable operations being specific to said specific patient; (d) selecting one of said selectable operations to provide a selection signal, the caller performing said selection 80; (e) matching said selection signal with a portion of the medical information in said database relating to said specific patient; (f) providing an output 90 containing verbal drug information to the caller, the output representing said portion of information relating to said specific "?.._eπ : .
2. The telephony method of Claim 1 wherein said unique
Figure imgf000003_0001
comprises a portion of a social security number of the patient.
3. The telephony method of Claim 1 wherein said unique identifier comprises a unique number which is dispensed to the patient in conjunction with a specific medication.
4. The telephony method of Claim 1, wherein said selectable operations include at least one of the group consisting of obtaining information about common usage of a medication, obtaining information about side effects of the medication, obtaining information about drug-to-drug interaction.
5. (Unchanged) The telephony method of Claim 1 wherein said database comprises a pharmacy database or electronic patient record. 31
6. An automated telephony system 200 for responding to an incoming audio communication from a caller, characterized by: a database containing information representing each of a plurality of patients 214, 216, 226; sound processing means 340 for receiving an incoming audio communication 10 via a telecommunications network 354; said audio communication containing a unique identifier 212 which is associated with a specific one of the patients in said database 214; computer processing means 330 for identifying a list of selectable operations to the caller, the list of selectable operations being specific to said specific patient; said sound processing means 340 including means for receiving a selection signal representing one of said selectable operations 220; said computer processing means 330 matching said selection signal with a portion of the medical information in said database 216, 226, wherein said computer processing means 330 includes: means for displaying a menu 222 containing a plurality of active pre- ^options for said patient, means for receiving a selection of one of said prescriptions 222, and means for delivering a refill or renewal order 224, or performing a status check on the refill or renewal order, or providing educational, diagnosis or treatment information relating to said patient's prescriptions.
7. The automated telephony system of claim 9, further comprising sound generating means for providing an output to the caller which is representative of said portion of information relating to said specific patient.
8. The automated telephony system of claim 9, wherein said unique identifier comprises a social security number.
9. A method for accessing medical information in a database, comprising the steps of:
(a) storing a plurality of data pertaining to a patient in a database;
(b) receiving an audio communication identifying the patient and a medication 40; 32
(c) automatically matching 50 the medication identified in the audio communication with one of a plurality of known medications for which data are stored in the database; and
(d) determining whether the medication identified in the communication has an interaction with a further medication the patient is taking, the determination being performed based on the plurality of data pertaining to the patient in the database.
10. A method according to claim 10, wherein the data pertaining to the patient in the database include at least one of the group consisting of: (i) prescription medicines the patient is taking; (ii) non-prescription medicines the patient is taking; (iii) a medical condition of the patient; and (iv) health-related information concerning the patient's lifestyle.
PCT/US1999/007624 1998-04-07 1999-04-07 Interactive telephony system WO1999052258A1 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU32220/99A AU3222099A (en) 1998-04-07 1999-04-07 Interactive telephony system

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US09/056,582 US6088429A (en) 1998-04-07 1998-04-07 Interactive telephony system
US09/056,582 1998-04-07

Publications (2)

Publication Number Publication Date
WO1999052258A1 WO1999052258A1 (en) 1999-10-14
WO1999052258B1 true WO1999052258B1 (en) 1999-12-02

Family

ID=22005376

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US1999/007624 WO1999052258A1 (en) 1998-04-07 1999-04-07 Interactive telephony system

Country Status (3)

Country Link
US (1) US6088429A (en)
AU (1) AU3222099A (en)
WO (1) WO1999052258A1 (en)

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Also Published As

Publication number Publication date
AU3222099A (en) 1999-10-25
US6088429A (en) 2000-07-11
WO1999052258A1 (en) 1999-10-14

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