WO1999055101A1 - Method in a telephone service for implementing queuing according to a desired charge - Google Patents
Method in a telephone service for implementing queuing according to a desired charge Download PDFInfo
- Publication number
- WO1999055101A1 WO1999055101A1 PCT/FI1999/000314 FI9900314W WO9955101A1 WO 1999055101 A1 WO1999055101 A1 WO 1999055101A1 FI 9900314 W FI9900314 W FI 9900314W WO 9955101 A1 WO9955101 A1 WO 9955101A1
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- call
- voice response
- service
- response means
- automated voice
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/0016—Arrangements providing connection between exchanges
- H04Q3/0029—Provisions for intelligent networking
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/58—Arrangements providing connection between main exchange and sub-exchange or satellite
- H04Q3/62—Arrangements providing connection between main exchange and sub-exchange or satellite for connecting to private branch exchanges
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/22—Automatic class or number identification arrangements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42042—Notifying the called party of information on the calling party
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13103—Memory
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/1313—Metering, billing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13164—Traffic (registration, measurement,...)
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13166—Fault prevention
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13173—Busy signals
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/1322—PBX
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13345—Intelligent networks, SCP
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13377—Recorded announcement
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/72—Finding out and indicating number of calling subscriber
Landscapes
- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Physics & Mathematics (AREA)
- Astronomy & Astrophysics (AREA)
- General Physics & Mathematics (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Telephonic Communication Services (AREA)
- Sub-Exchange Stations And Push- Button Telephones (AREA)
Abstract
Description
Claims
Priority Applications (5)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
EEP200000599A EE04697B1 (en) | 1998-04-17 | 1999-04-16 | A method of applying a queue to a telephone service at a controlled rate |
EP99915787A EP1068745A1 (en) | 1998-04-17 | 1999-04-16 | Method in a telephone service for implementing queuing according to a desired charge |
CA002325859A CA2325859A1 (en) | 1998-04-17 | 1999-04-16 | Method in a telephone service for implementing queuing according to a desired charge |
AU34239/99A AU3423999A (en) | 1998-04-17 | 1999-04-16 | Method in a telephone service for implementing queuing according to a desired charge |
NO20005182A NO20005182L (en) | 1998-04-17 | 2000-10-16 | Procedure for a telephone service for implementing queues in relation to a desired price |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
FI980865A FI106339B (en) | 1998-04-17 | 1998-04-17 | Method of carrying out a kitchen connection according to the desired tariff in a telephone service |
FI980865 | 1998-04-17 |
Publications (1)
Publication Number | Publication Date |
---|---|
WO1999055101A1 true WO1999055101A1 (en) | 1999-10-28 |
Family
ID=8551542
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/FI1999/000314 WO1999055101A1 (en) | 1998-04-17 | 1999-04-16 | Method in a telephone service for implementing queuing according to a desired charge |
Country Status (7)
Country | Link |
---|---|
EP (1) | EP1068745A1 (en) |
AU (1) | AU3423999A (en) |
CA (1) | CA2325859A1 (en) |
EE (1) | EE04697B1 (en) |
FI (1) | FI106339B (en) |
NO (1) | NO20005182L (en) |
WO (1) | WO1999055101A1 (en) |
Cited By (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP1526743A2 (en) * | 2003-10-23 | 2005-04-27 | Elisa OYJ | Call queuing without additional charge |
CN115086892A (en) * | 2022-05-17 | 2022-09-20 | 任峰 | Method for dynamically binding call task and calling and called party numbers based on short message notification |
Citations (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP0687096A2 (en) * | 1994-06-09 | 1995-12-13 | Siemens Aktiengesellschaft | Method for call distribution in a communications network |
US5600710A (en) * | 1994-07-08 | 1997-02-04 | Bellsouth Corporation | Method for providing a recorded message to a telephone caller when called number is busy |
EP0825753A2 (en) * | 1996-08-13 | 1998-02-25 | AT&T Corp. | 800 Number callback |
-
1998
- 1998-04-17 FI FI980865A patent/FI106339B/en active
-
1999
- 1999-04-16 AU AU34239/99A patent/AU3423999A/en not_active Abandoned
- 1999-04-16 EP EP99915787A patent/EP1068745A1/en not_active Withdrawn
- 1999-04-16 WO PCT/FI1999/000314 patent/WO1999055101A1/en not_active Application Discontinuation
- 1999-04-16 EE EEP200000599A patent/EE04697B1/en unknown
- 1999-04-16 CA CA002325859A patent/CA2325859A1/en not_active Abandoned
-
2000
- 2000-10-16 NO NO20005182A patent/NO20005182L/en not_active Application Discontinuation
Patent Citations (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP0687096A2 (en) * | 1994-06-09 | 1995-12-13 | Siemens Aktiengesellschaft | Method for call distribution in a communications network |
US5600710A (en) * | 1994-07-08 | 1997-02-04 | Bellsouth Corporation | Method for providing a recorded message to a telephone caller when called number is busy |
EP0825753A2 (en) * | 1996-08-13 | 1998-02-25 | AT&T Corp. | 800 Number callback |
Non-Patent Citations (1)
Title |
---|
"GENERAL RECOMMENDATIONS ON TELEPHONE SWITCHING AND SIGNALLING INTELLIGENT NETWORK INTRODUCTION TO INTELLIGENT NETWORK CAPABILITY SET 1", ITU-T TELECOMMUNICATION STANDARIZATION SECTOR OF ITU., GENEVA, CH, 1 March 1993 (1993-03-01), CH, pages COMPLETE, XP002919923 * |
Cited By (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP1526743A2 (en) * | 2003-10-23 | 2005-04-27 | Elisa OYJ | Call queuing without additional charge |
EP1526743A3 (en) * | 2003-10-23 | 2006-01-18 | Elisa OYJ | Call queuing without additional charge |
CN115086892A (en) * | 2022-05-17 | 2022-09-20 | 任峰 | Method for dynamically binding call task and calling and called party numbers based on short message notification |
CN115086892B (en) * | 2022-05-17 | 2023-07-07 | 任峰 | Method for dynamically binding calling task and calling and called party numbers based on short message notification |
Also Published As
Publication number | Publication date |
---|---|
FI980865A0 (en) | 1998-04-17 |
AU3423999A (en) | 1999-11-08 |
EE200000599A (en) | 2002-04-15 |
NO20005182L (en) | 2000-12-15 |
FI980865A (en) | 1999-10-18 |
FI106339B (en) | 2001-01-15 |
CA2325859A1 (en) | 1999-10-28 |
EE04697B1 (en) | 2006-08-15 |
EP1068745A1 (en) | 2001-01-17 |
NO20005182D0 (en) | 2000-10-16 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
CA2237532C (en) | Cti integration of telephonic calls overflowing between switches of an automatic call distributor through a host controller | |
US5946388A (en) | Method and apparatus for priority queuing of telephone calls | |
US5926535A (en) | Third party call control | |
KR100359586B1 (en) | Automatic call distribution method and apparatus | |
US7103170B2 (en) | System and method for providing a call back option for callers to a call center | |
US5499289A (en) | Systems, methods and articles of manufacture for performing distributed telecommunications | |
EP0539105B1 (en) | Automatic customer call back method for automatic call distribution systems | |
US5949869A (en) | Called party control of incoming calls | |
JP3681413B2 (en) | Call transfer or route change after answering | |
US5987115A (en) | Systems and methods for servicing calls by service agents connected via standard telephone lines | |
US5778060A (en) | Work at home ACD agent network with cooperative control | |
EP0748102A2 (en) | Flexible customer controlled telecommunications handling | |
EP0424015A2 (en) | Multilocation queuing for telephone calls | |
CA2290419C (en) | Call overflow address pointer method and apparatus | |
WO1998025386A2 (en) | System connecting remote agents over standard telephone lines | |
US6839422B2 (en) | Method and apparatus for providing local call treatment discrimination for selected calls on a switched telephone network | |
US5907611A (en) | Apparatus and method for identifying records of overflowed ACD calls | |
EP1068745A1 (en) | Method in a telephone service for implementing queuing according to a desired charge | |
AU8320598A (en) | DPNSS VRU with single channel transfer | |
EP1173968A1 (en) | Method for placing incoming calls in a queue and forwarding from the queue to destination connections |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
AK | Designated states |
Kind code of ref document: A1 Designated state(s): AE AL AM AT AU AZ BA BB BG BR BY CA CH CN CU CZ DE DK EE ES FI GB GD GE GH GM HR HU ID IL IN IS JP KE KG KP KR KZ LC LK LR LS LT LU LV MD MG MK MN MW MX NO NZ PL PT RO RU SD SE SG SI SK SL TJ TM TR TT UA UG US UZ VN YU ZA ZW |
|
AL | Designated countries for regional patents |
Kind code of ref document: A1 Designated state(s): GH GM KE LS MW SD SL SZ UG ZW AM AZ BY KG KZ MD RU TJ TM AT BE CH CY DE DK ES FI FR GB GR IE IT LU MC NL PT SE BF BJ CF CG CI CM GA GN GW ML MR NE SN TD TG |
|
121 | Ep: the epo has been informed by wipo that ep was designated in this application | ||
DFPE | Request for preliminary examination filed prior to expiration of 19th month from priority date (pct application filed before 20040101) | ||
ENP | Entry into the national phase |
Ref document number: 2325859 Country of ref document: CA Kind code of ref document: A Ref document number: 2325859 Country of ref document: CA |
|
WWE | Wipo information: entry into national phase |
Ref document number: 1999915787 Country of ref document: EP |
|
WWE | Wipo information: entry into national phase |
Ref document number: 507312 Country of ref document: NZ Ref document number: 09647603 Country of ref document: US |
|
NENP | Non-entry into the national phase |
Ref country code: KR |
|
WWE | Wipo information: entry into national phase |
Ref document number: 34239/99 Country of ref document: AU |
|
WWP | Wipo information: published in national office |
Ref document number: 1999915787 Country of ref document: EP |
|
REG | Reference to national code |
Ref country code: DE Ref legal event code: 8642 |
|
NENP | Non-entry into the national phase |
Ref country code: CA |
|
WWW | Wipo information: withdrawn in national office |
Ref document number: 1999915787 Country of ref document: EP |