WO2000052613A2 - System and method for reselling a previously sold product - Google Patents
System and method for reselling a previously sold product Download PDFInfo
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- WO2000052613A2 WO2000052613A2 PCT/US2000/003519 US0003519W WO0052613A2 WO 2000052613 A2 WO2000052613 A2 WO 2000052613A2 US 0003519 W US0003519 W US 0003519W WO 0052613 A2 WO0052613 A2 WO 0052613A2
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- WIPO (PCT)
- Prior art keywords
- buyout
- original
- purchaser
- product
- offer
- Prior art date
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
- G06Q10/087—Inventory or stock management, e.g. order filling, procurement or balancing against orders
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06Q30/00—Commerce
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- G06Q30/00—Commerce
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- G06Q30/00—Commerce
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
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- G—PHYSICS
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0609—Buyer or seller confidence or verification
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
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- G06Q30/0611—Request for offers or quotes
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- G06Q30/00—Commerce
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- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0613—Third-party assisted
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- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/04—Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange
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- G—PHYSICS
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
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- G—PHYSICS
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q99/00—Subject matter not provided for in other groups of this subclass
Definitions
- the present invention relates to the sale of products.
- the present invention relates to a system and method for reselling a previously sold product.
- Demand for the product may increase after the seller's supply has been cleared at a low price, resulting in a missed opportunity for profit.
- a missed opportunity for profit For example, the case of an airline selling airline tickets. All ofthe tickets for a particular flight may have been sold months in advance for $100 each. At the last minute, however, a surge in demand may result in potential customers offering $200 for a ticket on that flight. At this point, the seller can do nothing to profit from the increased demand.
- U.S. Patent No. 5,253,165 to Leiseca et al. is directed to a computerized reservation and scheduling system that lets consumers negotiate for, and select from, pre-scheduled transportation services.
- the Leiseca patent does not address how a transportation provider could resell a previously-sold transportation product.
- PCT International Publication Number WO 96/34356 discloses that consumers can use posting terminals to communicate with a market maker computer to create a computerized market for previously sold goods.
- the WO '356 reference does not disclose that a product, previously sold, can be resold.
- the present invention introduces systems and methods for reselling a previously sold product.
- Many ticket holders would be happy to re-arrange travel plans in return for, by way of example, an economic inducement.
- a ticket holder may be happy to accept a ticket for a different date and a $50 coupon in return for giving up a seat.
- the airline could still earn an extra $50 profit ($200 received from the subsequent purchaser - $100 cost ofthe replacement ticket - $50 paid to the original purchaser).
- a seller having previously sold a product to an original purchaser subject to a buyout-provision, determines if the buyout- condition is satisfied. If the buyout condition is satisfied, the seller recalls the product from the original purchaser and resells the product to a subsequent purchaser.
- FIG. 1 is a block diagram overview of a system for reselling a previously sold product according to an embodiment ofthe present invention.
- FIG. 2 is a block schematic diagram ofthe seller device shown in FIG. 1 according to an embodiment ofthe present invention.
- FIG. 3 is a tabular representation of a portion ofthe inventory database shown in FIG. 2 according to an embodiment ofthe present invention.
- FIG. 4 is a tabular representation of a portion ofthe original purchaser database shown in FIG. 2 according to an embodiment ofthe present invention.
- FIG. 5 is a tabular representation of a portion ofthe triggering conditions rules database shown in FIG. 2 according to an embodiment ofthe present invention.
- FIG. 6 is a flow chart illustrating a method of reselling a previously sold product at the seller's discretion according to an embodiment ofthe present invention.
- FIGS. 7 A and 7B are a flow chart illustrating a method of reselling a previously sold product at the original purchaser's discretion according to an embodiment ofthe present invention.
- FIG. 1 is a block diagram overview of a system for reselling a previously sold product according to an embodiment ofthe present invention.
- the system includes a number of seller devices
- the buyer devices 200 may be, for example, Personal Computers (PCs), Personal Digital Assistants (PDAs), wired or wireless telephones, or any other communication device.
- the communication network 300 may be, for example, a Local Area Network (LAN), a wireless network, a Public Switched Telephone Network (PSTN), or an
- IP Internet Protocol
- the seller device 100 may be a Web-based server communicating with a number of PCs through the Internet.
- a seller using a seller device 100 resells a "product" previously sold to an original purchaser.
- the product may be any good or service provided by the seller.
- the product may also be the right to use a service provided by the seller, as in the case of an airline ticket.
- Other types of products include hotel rooms, car rental services, concert and other event tickets, and consumer electronic devices.
- the original purchaser is informed that the seller may offer to recall the product at a later point in time, subject to the original purchaser's acceptance of a buyout offer.
- the buyout-condition may be, for example, associated with a subsequent offer for the product from a subsequent purchaser, perhaps at a level of compensation above a threshold compensation level. For example, if an airline ticket was sold to the original purchaser for $500, the buyout-condition may be associated with the airline receiving a subsequent offer of $550 for a ticket on that flight.
- the buyout-condition may instead be triggered when product inventory falls below a threshold inventory level. Of course, many different factors, and combinations of factors, may be used to create a buyout provision.
- the seller may offer, for example, a discounted original purchase price, a promise that any recalling will only be performed if the original purchaser accepts a buyout offer, a promise of a discount on a future purchase, or a predetermined minimum compensation to be provided if the recalling is performed.
- the predetermined minimum compensation may be, for example, a minimum refund, a minimum substitute product, or a promised minimum discount on a future purchase.
- a customer may choose between a number of different buyout-provisions, each having a different set of inducements. For example, more encouragement may be given to customers willing to be the first ones to relinquish (to be "bumped"). Likewise, each customer may be allowed to set his or own "threshold," as in: "I am willing to be
- the seller device 100 determines if the buyout- condition is satisfied.
- the determination may include the evaluation of, for example, an actual or estimated product inventory, an actual or estimated demand for the product, or an actual or estimated profit if the product is resold.
- the determination whether the buyout- condition is satisfied may be performed either periodically or upon a change in a variable associated with the buyout-provision.
- the determination may be "automatically” performed by the seller device 100.
- the terms “automatic” and “automatically” refer to actions that are not performed in an entirely manual way.
- the determination may be made manually, on an ad hoc basis, by an operator of the system.
- the determination may be "dynamically” performed by the seller device 100.
- the terms “dynamic” and “dynamically” refer to actions that are performed substantially in real-time.
- a determination whether the buyout- condition is satisfied may also include an evaluation ofthe profit that will be made by the seller if the product is resold. For example, consider a product that was previously sold at an original purchase price and may be resold at a subsequent purchase price. In this case, the seller may decide to recall the product only if the subsequent purchase price is greater than the original purchase price. In another example, a buyout-provision condition may only be satisfied if subsequent purchase price > price of substitute product.
- the determination may also include evaluating information in, for example, an inventory database, an original purchaser database, or a buyout-provision condition database. In the case of an airline, a subsequent purchaser may be asked to redeem frequent flier miles in order to "bump" the original purchaser.
- the seller recalls the product from the original purchaser.
- the seller may have the right to recall the product with the consent of the original purchaser. Recalling the product includes either (i) taking the product from the original customer, or (ii) voiding the original customer's product.
- the seller may instead provide a "buyout offer" to the original purchaser when the buyout- condition is satisfied. In this case, the product is not recalled unless the original purchaser accepts the buyout offer.
- the buyout offer may include, for example, an offer of a refund, a substitute product, or a promise of a discount on a future purchase.
- an airline may provide a ticket holder with a buyout offer including a substitute ticket on an alternate flight, along with a number of bonus frequent flier miles, in return for giving up a ticket.
- the buyout offer may be sent from the seller device 100 to the buyer device 200 through the communication network 300.
- the buyout offer may also be sent to a number of different buyers.
- the seller device 100 may send an e-mail to a number of ticket holders. In this case, the first ticket holder to accept the offer may terminate the offer with respect to the other ticket holders.
- a particular buyout offer may be sent to a subset of all possible ticket holders, perhaps based on a ticket holder's frequent flier status or the price the ticket holder paid for the ticket.
- different buyout offers with different terms such as different offers of compensation, may be sent to different subsets of ticket holders.
- the seller may compensate the original purchaser, such as by providing a refund or substitute product, or the compensation may be provided at a later time.
- the product can then be resold to a subsequent purchaser. According to another embodiment ofthe present invention, this may be done by transferring the product directly from the original purchaser to the subsequent purchaser.
- information about a product recalling and reselling may be stored in a database, such as a product resale database, to help set, for example, buyout conditions and buyout offers in the future.
- the information may include, for example, a compensation received by the original purchaser (including any promise or minimum compensation provided to the original purchaser in exchange for having the original sale subject to the buyout- condition).
- the information may also include a buyout offer that was accepted by the original purchaser (including any refund, substitute product, promise of a discount on a future purchase, or other compensation included in the buyout offer), a compensation provided to the original purchaser in exchange for recalling the product, a compensation received from the subsequent purchaser, or how the buyout- condition was satisfied.
- the seller device 100 includes a processing module 110 with a Central Processing Unit (CPU) 120 coupled to: a clock 160; a network communication port 150, which in turn is coupled to a network (not shown in FIG. 2); and "memories” comprising a Random Access Memory (RAM) 130 and a Read Only Memory (ROM) 140 and a storage device 400.
- An input device 170 and an output device 180 are also coupled to the CPU 120.
- the memories 130, 140 and 400 may store instructions adapted to be executed by the CPU 120 to perform at least one embodiment ofthe present invention. For example, when a seller has previously sold a product to an original purchaser subject to a buyout-provision, the memories 130, 140 and 400 may store instructions adapted to be executed by the CPU 120 to determine if the buyout- condition is satisfied. If the buyout condition is satisfied, the CPU 120 may the recalling ofthe product from the original purchaser and the reselling ofthe product to a subsequent purchaser.
- the memories 130, 140 and 400 could include any medium capable of storing information and instructions adapted to be executed by a processor.
- instructions are stored on the medium in a compressed and/or encrypted format.
- the phrase "adapted to be executed by a processor" is meant to encompass instructions stored in a compressed and/or encrypted format, as well as instructions that have to be compiled or installed by an installer before being executed by the processor.
- the storage device 400 contains an inventory database 500, described in detail with respect to FIG. 3.
- the storage device 400 also contains an original purchaser database 600, described in detail with respect to FIG. 4, and a triggering conditions rules database 700, described in detail with respect to FIG. 5.
- the storage device 400 may also contain, for example, a database (not shown in FIG. 2) that stores prior sales data for specific seats. This data may be used to make future pricing decisions, such as revenue management decisions, and to set optimal triggering conditions for buyout-provisions.
- FIG. 3 is a tabular representation of a portion ofthe inventory database 500 shown in FIG. 2 according to an embodiment ofthe present invention directed to reselling airline tickets.
- the inventory database 500 has multiple data categories.
- the inventory database 500 may include a flight identifier 510, flight characteristics 520, a seat type 530, a seat number 540, an availability 550, a retail price 560, a demand forecast 570, and a current demand 580.
- FIG. 4 is a tabular representation of a portion ofthe original purchaser database 600 shown in FIG. 2 according to an embodiment ofthe present invention directed to reselling airline tickets.
- the original purchaser database 600 may be used to store all original purchasers who have previously agreed to either automatically relinquish or be provided with refund offers.
- the original purchaser database 600 may include a customer identifier (such as a credit card number) 610, a product purchased (such as a flight number and seat number) 620, an original purchase price 630, a buyout provision 640, a refund 650, a status 660, and contact information 670.
- the contact information 670 may be, for example, an e-mail address or a telephone number that can be used to send a buyout offer to an original purchaser. Note that the buyout provision 640 stored in the original purchaser database
- CPO Conditional Purchase Offer
- the buyout provision 640 may also indicate that the buyout provision is "seller-discretion.”
- the airline may void, recall and/or transfer a ticket sold to an original purchaser without owner consent.
- the original purchaser may have, for example, received a substantial discount in order to accept the possibility that he or she would later relinquish his or her place on the flight.
- the original purchaser database 600 may also store conventional ticket sales (i.e., sales that are not subject to a buyout-provision), in which case the buyout provision 640 may simply indicate "n/a.”
- a conventional ticket sales database (not shown in FIG. 4) can be modified to handle information used in accordance with various embodiments ofthe present invention.
- the status information 660 stored in the original purchaser database 600 may indicate that the buyout offer has been accepted, or "exercised,” and that the ticket issued to the original purchaser is now "void.” Such information might prevent an airline from over-redeeming buyout offers.
- FIG. 5 is a tabular representation of a portion ofthe triggering conditions rules database 700 shown in FIG. 2 according to an embodiment ofthe present invention directed to reselling airline tickets.
- the triggering conditions rules database 700 may include a product purchased 710 and a set of triggering conditions
- the "X" used in the product purchased 710 indicates a seat number in a series. That is, "IX” represents seats 10 through 19, which may be, for example, first class seats.
- the set of triggering conditions 720 may include, for example, a requirement that a "subsequent purchaser [is] identified.” This may be satisfied directly or indirectly through the receipt of a simple price inquiry or a ticket request from a subsequent purchaser via telephone, an e-mail, a Web page or a system operator. A subsequent purchaser may instead submit an offer, such as an irrevocable CPO, to the system indicating his willingness to purchase a product similar to the original purchaser's product for a buyer-defined price.
- FIG. 6 is a flow chart illustrating a method of reselling a previously sold product at the seller's discretion according to an embodiment ofthe present invention.
- the flow chart in FIG. 6, as well as the other flow charts discussed herein, are not meant to imply a fixed order to the steps; an embodiment ofthe present invention can be practiced in any order that is practicable.
- the process may be executed periodically, continuously, or upon a change in a triggering condition, such as a change in demand, as described with respect to FIG. 5.
- step 802 it is determined, for a given product, if requisite triggering conditions are satisfied. For example, it may be determined if (1) a subsequent purchaser has been identified, (2) there is no comparable seat available for the subsequent purchaser, (3) there is a suitable alternative available for the original purchaser or (4) actual demand is higher than the forecast demand. If the triggering condition is not satisfied at step 802, the process ends at step 804.
- the availability 550 ofthe product is updated in the inventory database 500. For example, where the triggering condition is simply an increase in demand, the availability 550 may be increased from "0" to "1" to open up more supply to meet the increased demand. If the triggering condition is an identified subsequent purchaser, the availability 550 may not be updated, and the newly available ticket may be transferred directly to the identified subsequent purchaser.
- the process ends at step 804. If a refund is due to the original purchaser at step 812, the refund, such as a substitute ticket, is provided to the original purchaser at step 812 before the process ends at step 804.
- FIGS. 7A and 7B is flow chart illustrating a method of reselling a previously sold product at the original purchaser's discretion according to an embodiment ofthe present invention.
- step 902 it is determined, for a given product, if requisite triggering conditions are satisfied. If the triggering conditions are not satisfied, the process ends at step 904. If the triggering conditions are satisfied, the original purchaser ofthe product is identified at step 906 using the original purchaser database 600. At step 908, the original purchaser's contact information 670 is retrieved and a buyout offer is transmitted to the original purchaser at step 910. If the original purchaser declines the buyout offer at step 912, the process ends at step 914.
- the process continues as shown in FIG. 7B.
- the corresponding status 660 in the original purchaser database 600 is updated to "exercised/void".
- the availability 550 ofthe product is updated in the inventory database 500. If no refund is due to the original purchase at step 920, the process ends at step 922. If a refund is due to the original purchaser at step 920, the refund, such substitute ticket, is provided to the original purchaser at step 924 before the process ends at step 926.
- the present invention enables a product, previously sold to an original purchaser subject to a buyout provision to be resold to a subsequent purchaser. Such an arrangement can benefit both a seller and the original purchaser, who may now profit from the resale. The present invention can also benefit the subsequent purchaser, who may purchase a product that would not otherwise be available.
Abstract
Description
Claims
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
AU38578/00A AU3857800A (en) | 1999-03-02 | 2000-02-10 | System and method for reselling a previously sold product |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US09/260,439 US6658390B1 (en) | 1999-03-02 | 1999-03-02 | System and method for reselling a previously sold product |
US09/260,439 | 1999-03-02 |
Publications (1)
Publication Number | Publication Date |
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WO2000052613A2 true WO2000052613A2 (en) | 2000-09-08 |
Family
ID=22989164
Family Applications (1)
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PCT/US2000/003519 WO2000052613A2 (en) | 1999-03-02 | 2000-02-10 | System and method for reselling a previously sold product |
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AU (1) | AU3857800A (en) |
WO (1) | WO2000052613A2 (en) |
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1999
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2000
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- 2000-02-10 AU AU38578/00A patent/AU3857800A/en not_active Abandoned
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2003
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2005
- 2005-11-01 US US11/263,942 patent/US8458027B2/en not_active Expired - Fee Related
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2006
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2007
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2011
- 2011-10-07 US US13/267,982 patent/US8417580B2/en not_active Expired - Fee Related
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2013
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2014
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- 2014-09-09 US US14/480,915 patent/US20140379394A1/en not_active Abandoned
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US20060161477A1 (en) | 2006-07-20 |
US20140025409A1 (en) | 2014-01-23 |
US8831989B2 (en) | 2014-09-09 |
US20070219868A1 (en) | 2007-09-20 |
US6658390B1 (en) | 2003-12-02 |
US20070061207A1 (en) | 2007-03-15 |
US8046247B2 (en) | 2011-10-25 |
US20060242029A1 (en) | 2006-10-26 |
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