WO2001048985A1 - Online aggregation in unified messaging - Google Patents
Online aggregation in unified messaging Download PDFInfo
- Publication number
- WO2001048985A1 WO2001048985A1 PCT/IB2000/002001 IB0002001W WO0148985A1 WO 2001048985 A1 WO2001048985 A1 WO 2001048985A1 IB 0002001 W IB0002001 W IB 0002001W WO 0148985 A1 WO0148985 A1 WO 0148985A1
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- messages
- user
- message
- accounts
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/5307—Centralised arrangements for recording incoming messages, i.e. mailbox systems for recording messages comprising any combination of audio and non-audio components
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/56—Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
- H04M2201/60—Medium conversion
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
- H04M3/53325—Interconnection arrangements between voice mail systems
Definitions
- the present invention relates to the field of electronic messaging. More particularly, the invention relates to a method and apparatus for providing a centralized access, in real-time, to messages stored in a plurality of message stores, such as different electronic mail accounts, used by a user.
- E-mail readers and E-mail servers operate according to an architecture, which is designed to handle a single account of a specific user at a time.
- E-mail messaging became a more widespread technology, many users have more than one E-mail account. For example, a user may have an account at work, a private E-mail account at home, an E-mail account provided by the portal of his Internet service provider, wireline and or cellular voice-mail, corporate voice-mail, etc.
- This method allows the user to forward hie E-mail, voice-mail and fax messages to a single account, in which they can be stored and/or handled.
- this method suffers from storage limitations, since all the forwarded mail is stored in a single account, and some mail providers charge the user for forwarding services.
- the storage location should be accessible from all accounts of the user (i.e., from his PC at home, from his workstation at work, from his cellular phone, etc.), located at different places.
- the management of a central storage location does not conveniently allow for the updating of the mailboxes at the individual locations, thus often requiring double effort in managing incoming messages.
- HotmailTM allow the user to poll and download mail from several different accounts into a single account, and to handle his mail from this account.
- this method also consumes storage resources, since the online service provider should store all the E-mail messages intended for each user.
- concentrated storage of all the intended mail in a single location raises privacy and/or security problems.
- E-mail electronic-mail
- E-mail electronic-mail
- E-mail electronic-mail
- E-mail electronic-mail
- the present invention is directed to a method for providing a centralized access, in real-time, to messages received in, or sent from two or more mail accounts of a user.
- Data related to incoming and/or outgoing messages from one or more accounts of the user is continuously aggregated and/or stored, in real-time.
- the user accesses each aggregated message received in, or sent from the one or more accounts, from each of the one or more accounts.
- the aggregated data may be the whole incoming and/or outgoing message.
- the status of his aggregated and/or incoming and/or outgoing messages is continuously updated and/or displayed, in real-time to the user.
- Email account in the context of the present invention, should be interpreted in its broadest sense, and includes every messaging system dealing with messages that can be electronically transmitted, including, but not limited to, Internet mail, e-mail, voice mail, fax mail, video mail, etc.
- Incoming and/or outgoing messages may include, e.g., electronic mail (E-mail), voice-mail, fax mail, video mail, or Internet /Web -mail messages.
- E-mail electronic mail
- voice-mail voice-mail
- fax mail fax mail
- video mail or Internet /Web -mail messages.
- a unique ID is assigned in real-time to each message, destined to, or sent from, any account of the user and a list of aggregated unique IDs of all messages is generated.
- the unique ID of each message is then stored in a storage, while continuing to assign in real-time a unique ID to each new message and to update the list accordingly.
- the user has access to the storage from any of his accounts.
- the request Upon receiving from the user
- the location in which the message is stored is the actual server which provides messaging services to the specific account of the user, to which the message is addressed, or from which the message is sent.
- Different protocols associated with different messages are unified into a common protocol which provides unified messaging services provided by the different protocols, and the user is allowed to access messages using the common protocol. Unifying messaging protocols is, of course, within the skill of the routineer, and is therefore not discussed herein in detail, for the sake of brevity.
- the user can access an aggregated message via a messaging terminal, such as a wireline telephone, a cellular telephone, a Web browser or a workstation, which are linked to the store.
- a messaging terminal such as a wireline telephone, a cellular telephone, a Web browser or a workstation, which are linked to the store.
- An indication may be added to each accessed message, for allowing the user to distinguish between messages having different attributes, particularly read and unread messages.
- each message is aggregated by reading at least a portion of the message, transferring the read portion to, and storing it in the storage.
- the invention is also directed to a messaging system providing a centralized access, in real-time, to messages received in, or sent from a plurality of mail accounts of a user, which comprises: a) means for aggregating, in real-time, data related to incoming and/or outgoing messages from one or more accounts of the user; and b) means for accessing, by the user, each aggregated message received in, or sent from said one or more accounts, from each of said one or more accounts.
- the messaging system further comprises circuitry and/or software for continuously updating and/or displaying to the user, in real-time, the status of his aggregated and/or incoming and/or outgoing messages.
- the messaging system may further include a common protocol (such as IMAP ) consisting of unified different protocols associated with different messages, which is used to support unified messaging services provided by the different protocols.
- the messaging system comprises messaging terminal means linked to the storage, for accessing an aggregated message.
- the messaging terminal means include a wireline telephone, a cellular phone, a Web browser or a workstation.
- the system may further comprise circuitry and/or software for adding an indication to each accessed message, used to distinguish between different attributes of the messages, particularly between read and unread messages.
- Fig. 1 schematically illustrates the structure of a system which provides real-time access to E-mail messages aggregated from multiple accounts, according to a preferred embodiment of the invention
- Fig. 2 schematically illustrates the flow of messages in a system which provides real-time access to E-mail messages aggregated from multiple accounts, according to a preferred embodiment of the invention.
- Fig. 1 schematically illustrates the structure of a system which provides real-time access to E-mail messages aggregated from multiple accounts, according to a preferred embodiment of the invention.
- the system 100 includes a set of several messaging means, 2a to 2e.
- the user can read his messages using a wireline telephone 2a, a cellular telephone 2b, a Web browser 2c, a PC 2d located at home and another PC
- the cellular telephone 2b can be any telephone which is compatible with Wireless Application Protocol (WAP) or the like, which is a protocol that enables a cellular telephone (handset) to run preprogrammed data processing applications.
- WAP Wireless Application Protocol
- the messages destined to each messaging means, are stored in one or more corresponding servers.
- the system 100 comprises a set of servers, 4 through 8, from which a desired message can be accessed and read by the user.
- server 4 is the Internet Service Provider (ISP) server
- server 5 provides voice-mail messaging services to wireline telephone 2a
- server 6 provides voice-mail messaging services to cellular telephone 2b
- server 7 provides corporate mail messaging (integrated E-mail and voice-mail) services to workstations 2d and 2e
- server S provides Web based mail messaging services to Web browser 2c.
- Access from the set of messaging terminal means (2a through 2e) to the set of servers (4 through 8) is carried out through a message-aggregating server 1, connected between the set of servers and the set of message terminal means.
- the message-aggregating server 1 allows access to messages using a suitable protocol, such as IMAP4, which defines how a user can access and/or manipulate a mail storage, or Post Office Protocol version 3 (POP3), which is used for similar purposes and is simpler.
- IMAP4 defines how a user can access and/or manipulate a mail storage
- POP3 Post Office Protocol version 3
- the operations of the message-aggregating server 1 are carried out without actually storing the messages therein.
- These operations, required for handling the messages in all accounts comprise inter alia, folder and message listing (e.g., generating an "inbox" folder and directing incoming messages into that folder), message removal from, and/or insertion into mailboxes, etc.
- These message-handling operations are directed in real-time to the (real) set of mail servers 4 through 8, and are actually carried out in these servers,
- the message-aggregating server 1 integrates the capabilities of different mail storage protocols, and transforms them into a single common protocol, having additional emulation capabilities that are required to provide the user with an on-line aggregated view of his mail in all accounts.
- the simple commonly used POP3 does not support the capability to distinguish between different attributes of messages, such as between read and unread mail (which is usually provided by marking the titles of unread messages and/or the mailbox containing unread messages in Graphical User Interface (GUI), e.g., using bold letters.
- the message-aggregating server 1 (operating as an on-line message aggregator), which comprises a local store unit 9, stores this discriminative information in its local storage unit.
- the operation of the message-aggregating server 1 is controlled by a Central Processing Unit (CPU) 10 of a suitable computer.
- the message-aggregating server 1 provides capabilities, such as creating folders, that are not available in several types of messaging systems, such as voice-mail and/or messages that are delivered using the POP3.
- the message-aggregating server 1 can handle messages arriving from such message systems in a way similar to the messages arriving from accounts having folder capabilities (e.g., distribution to "inbox", outbox, etc.).
- aggregation of messages destined to the user from several accounts is carried out by the message-aggregating server 1 using asynchronous pipelining technique.
- a system or an application starts to produce output before all the input has been received and processed. Instead, a result, which corresponds to an input, appears at the output at the moment when the processing of that input has been completed).
- This technique permits providing the user, who is connected on-line to an account, an aggregated view of his messages from his mailboxes in all his accounts, which is updated in real-time.
- Asynchronous "piplining" technique may be implemented by the message-aggregating server 1, for example, using a pool of threads.
- The9e threads can asynchronously read and write portions of a message, thereby accelerating the aggregation of messages.
- "thread” is defined as the basic entity to which the operating system allocates CPU time.
- a thread can execute any part of the application's code, including a part currently being executed by another thread. All threads of a process share the virtual address space, global variables, and operating-system resources of the process.
- the lists of incoming messages from each account are merged by the message-aggregating server 1 in real-time.
- an unique Identifier Data is assigned to each message that is integrated into the aggregated "inbox".
- the unique ID of each aggregated message is stored in the storage unit 9 of the message-aggregating server 1.
- On-line merging of incoming messages can be obtained by starting to process data which arrives from each server of the set of servers 4 through 8, at the moment when a portion of the data arrives to the message-aggregating server, and before the response of the message-aggregating server 1 is fully completed. Processing which is carried out only after the response of the message-aggregating server 1 is fully completed, may slow down the aggregation rate of messages.
- the following example illustrates the aggregation process of incoming messages by the message-aggregating server 1.
- the user has an E-mail account "A" at home, and another E-mail account "B" at work.
- Three messages, having original (before aggregation and in the conventional separate account) IDs, Al through A3 and Bl through B3, are addressed to each account in the order: Al (the first), Bl, B2, A2, B3, and A3 (the last).
- a new and unique ID is assigned in real-time (and stored in the store unit 9) to each message, according to the aggregated arriving order:
- FIG. 2 schematically illustrates the flow of messages in a system that provides real-time access to E-mail and other messages aggregated from multiple accounts, according to a preferred embodiment of the invention.
- the system 200 comprises a set of several messaging means, 21 through 24.
- the user can read his messages using a PC 21 located at work, a wireline telephone 22, a Web kiosk 23 (i.e., a presentation device which is used to display a series of Hyper Text Markup Language (HTML) pages and /or graphics with or without user interaction or exploration features), and another PC 24 located at home.
- the messages addressed to each messaging means is stored in a corresponding server.
- the system comprises a private mail server 25, a wireline and voice-mail server 26, and a corporate mail server 27 at the office of the user, each of which stores messages corresponding to one or more messaging means.
- a desired message can be accessed and read by the user from the corresponding server. Access to all messages is carried out through a message-aggregating server 1, connecting between the messaging terminal means and their corresponding servers.
- the user has an E-mail account at his work (stored in server 27), a personal E-mail account at home (stored in server 25) and the voice-mail account at his telephone at home (stored in server 26).
- server 27 Most of the time, the user works with his PC 21 at work (his office), from which he wishes to read his E-mail and/or voice-mail sent to all accounts.
- the user's favorite E-mail reader is pointed to message -aggre ating server 1, which provides to the user access to both E-mail accounts (servers 25 and 27), as well as to voice-messages left for him at home (server 27).
- the user If the user is at home, working with his home PC 24, he can access his private E-mail (stored in server 25), his E-mail at work (stored in server 27) and again his voice-mail (stored in server 26), by simply pointing his E-mail reader to message-aggregating server 1. If the user is outside his office and not at home, he can access his messages in all three accounts (all three servers 25 through 27) from a regular phone, by using an E-mail-to-Speech service, pointed again to message-aggregating server 1.
- the mail sent from each terminal is stored in a single (or in several) account, to which the user has access from location. Sent mail can be actually stored in one of the mail servers from which the message was sent.
- a single account to keep mail sent from all terminals, the access to sent messages as well as backup (i.e., creating a duplicate storage of sent messages for safety) procedures becomes easier, since it is required to backup only a single (rather than multiple) storage.
Abstract
Description
Claims
Priority Applications (4)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
AU20203/01A AU2020301A (en) | 1999-12-28 | 2000-12-21 | Online aggregation in unified messaging |
IL15038600A IL150386A0 (en) | 1999-12-28 | 2000-12-21 | Online aggregation in unified messaging |
EP00983449A EP1249108A1 (en) | 1999-12-28 | 2000-12-21 | Online aggregation in unified messaging |
IL150386A IL150386A (en) | 1999-12-28 | 2002-06-24 | Online aggregation in unified messaging |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US09/473,837 US6801603B1 (en) | 1999-12-28 | 1999-12-28 | Online aggregation |
US09/473,837 | 1999-12-28 |
Publications (1)
Publication Number | Publication Date |
---|---|
WO2001048985A1 true WO2001048985A1 (en) | 2001-07-05 |
Family
ID=23881209
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/IB2000/002001 WO2001048985A1 (en) | 1999-12-28 | 2000-12-21 | Online aggregation in unified messaging |
Country Status (6)
Country | Link |
---|---|
US (1) | US6801603B1 (en) |
EP (1) | EP1249108A1 (en) |
CN (1) | CN1217514C (en) |
AU (1) | AU2020301A (en) |
IL (2) | IL150386A0 (en) |
WO (1) | WO2001048985A1 (en) |
Cited By (6)
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WO2007047140A1 (en) * | 2005-10-21 | 2007-04-26 | Yahoo! Inc. | Account consolidation |
WO2009133544A1 (en) * | 2008-05-02 | 2009-11-05 | Markport Limited | A messaging device and server system |
WO2012084096A1 (en) * | 2010-12-22 | 2012-06-28 | Audi Ag | Output of messages received by a first receiving appliance and by a second receiving appliance |
WO2012128804A1 (en) * | 2010-12-20 | 2012-09-27 | Motorola Mobility Llc | Method and system for facilitating interaction with multiple content provider websites |
US8589516B2 (en) | 2009-09-10 | 2013-11-19 | Motorola Mobility Llc | Method and system for intermediating content provider website and mobile device |
US8990338B2 (en) | 2009-09-10 | 2015-03-24 | Google Technology Holdings LLC | Method of exchanging photos with interface content provider website |
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KR100516331B1 (en) * | 2000-10-09 | 2005-09-21 | 김화윤 | A Remote Control System based on the Internet and a Method thereof |
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US7774486B2 (en) * | 2003-08-11 | 2010-08-10 | Teamon Systems, Inc. | Communications system providing multi-layered extensible protocol interface and related methods |
US6959325B2 (en) * | 2003-08-11 | 2005-10-25 | Teamon Systems, Inc. | System and method for generating configurations used for accessing electronic mailboxes |
US8635283B2 (en) * | 2004-04-05 | 2014-01-21 | International Business Machines Corporation | Tagging the seen/not-seen status of a real time message |
US7139524B2 (en) * | 2004-05-06 | 2006-11-21 | Bellsouth Intellectual Property Corporation | Systems and methods for delivering a stored message to a subscriber |
US8990340B1 (en) * | 2006-06-27 | 2015-03-24 | Fingerprint Cards Ab | Aggregation system |
US7908647B1 (en) | 2006-06-27 | 2011-03-15 | Confluence Commons, Inc. | Aggregation system |
US7886000B1 (en) | 2006-06-27 | 2011-02-08 | Confluence Commons, Inc. | Aggregation system for social network sites |
US7673327B1 (en) | 2006-06-27 | 2010-03-02 | Confluence Commons, Inc. | Aggregation system |
US20090138562A1 (en) * | 2007-11-28 | 2009-05-28 | Loyal Technology Solutions, L.L.C. | Method and system for aggregation of electronic messages |
EP2081361B1 (en) * | 2008-01-21 | 2014-03-26 | Alcatel Lucent | Converged information systems |
US8869256B2 (en) * | 2008-10-21 | 2014-10-21 | Yahoo! Inc. | Network aggregator |
US20150149564A1 (en) * | 2013-11-27 | 2015-05-28 | Wipro Limited | Method and system for providing messages to a user |
US9948494B2 (en) * | 2015-09-29 | 2018-04-17 | International Business Machines Corporation | Method to save data usage in mobile devices based on prior history |
US11243969B1 (en) * | 2020-02-07 | 2022-02-08 | Hitps Llc | Systems and methods for interaction between multiple computing devices to process data records |
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-
2000
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- 2000-12-21 EP EP00983449A patent/EP1249108A1/en not_active Ceased
- 2000-12-21 WO PCT/IB2000/002001 patent/WO2001048985A1/en not_active Application Discontinuation
- 2000-12-21 IL IL15038600A patent/IL150386A0/en active IP Right Grant
- 2000-12-21 CN CN008178364A patent/CN1217514C/en not_active Expired - Fee Related
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2002
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Cited By (10)
Publication number | Priority date | Publication date | Assignee | Title |
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WO2007047140A1 (en) * | 2005-10-21 | 2007-04-26 | Yahoo! Inc. | Account consolidation |
WO2009133544A1 (en) * | 2008-05-02 | 2009-11-05 | Markport Limited | A messaging device and server system |
US8589516B2 (en) | 2009-09-10 | 2013-11-19 | Motorola Mobility Llc | Method and system for intermediating content provider website and mobile device |
US8990338B2 (en) | 2009-09-10 | 2015-03-24 | Google Technology Holdings LLC | Method of exchanging photos with interface content provider website |
US9026581B2 (en) | 2009-09-10 | 2015-05-05 | Google Technology Holdings LLC | Mobile device and method of operating same to interface content provider website |
US9450994B2 (en) | 2009-09-10 | 2016-09-20 | Google Technology Holdings LLC | Mobile device and method of operating same to interface content provider website |
WO2012128804A1 (en) * | 2010-12-20 | 2012-09-27 | Motorola Mobility Llc | Method and system for facilitating interaction with multiple content provider websites |
US9037656B2 (en) | 2010-12-20 | 2015-05-19 | Google Technology Holdings LLC | Method and system for facilitating interaction with multiple content provider websites |
WO2012084096A1 (en) * | 2010-12-22 | 2012-06-28 | Audi Ag | Output of messages received by a first receiving appliance and by a second receiving appliance |
US9402168B2 (en) | 2010-12-22 | 2016-07-26 | Audi Ag | Output of messages received by a first receiving appliance and by a second receiving appliance |
Also Published As
Publication number | Publication date |
---|---|
IL150386A0 (en) | 2002-12-01 |
CN1415150A (en) | 2003-04-30 |
CN1217514C (en) | 2005-08-31 |
US6801603B1 (en) | 2004-10-05 |
AU2020301A (en) | 2001-07-09 |
IL150386A (en) | 2007-08-19 |
EP1249108A1 (en) | 2002-10-16 |
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