WO2001088831A3 - Method/apparatus for enabling purchasers to obtain return information to return products via on line transactions - Google Patents
Method/apparatus for enabling purchasers to obtain return information to return products via on line transactions Download PDFInfo
- Publication number
- WO2001088831A3 WO2001088831A3 PCT/US2001/014694 US0114694W WO0188831A3 WO 2001088831 A3 WO2001088831 A3 WO 2001088831A3 US 0114694 W US0114694 W US 0114694W WO 0188831 A3 WO0188831 A3 WO 0188831A3
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- product
- return
- serial number
- sales
- retailer
- Prior art date
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
Abstract
An electronic registration system facilitates authorized product returns and reduces the incidence of improper returns. A retailer sales associate is prompted to enter individual product identification information such as an individual serial number. This individual product identification information is then stored in a data base along with the date on which the product was sold and an appropriate UPC code, SKU number or manufacturer code. A check digit algorithm may be used to verify the serial number prior to storage. A sales receipt may be imprinted with at least the date of the transaction and the serial number. When a product is returned, the retailer may cross-reference the serial number on the product with that on the receipt to verify the sales receipt. Otherwise, the database may be searched for pertinent sales information. A customer may also access a return authorization engine via the Internet to obtain return approval, an authorization number, return instructions, etc. to reduce retailer hassle.
Priority Applications (6)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| AU2001259587A AU2001259587A1 (en) | 2000-05-12 | 2001-05-08 | Method and apparatus for enabling purchasers of products to obtain return information and to initiate product returns via an on-line network connection |
| CA002408553A CA2408553A1 (en) | 2000-05-12 | 2001-05-08 | Method/apparatus for enabling purchasers to obtain return information to return products via on line transactions |
| US10/275,548 US7797164B2 (en) | 1996-10-02 | 2001-05-08 | Method and apparatus for enabling purchasers of products to obtain return information and to initiate product returns via an on-line network connection |
| US12/801,118 US8156026B2 (en) | 2000-05-12 | 2010-05-24 | Method and apparatus for enabling purchasers of products to obtain return information and to initiate product returns via an on-line network connection |
| US13/418,812 US8635168B2 (en) | 1996-10-02 | 2012-03-13 | Method and apparatus for enabling purchasers of products to obtain return information and to initiate product returns via an on-line network connection |
| US14/100,696 US9292854B2 (en) | 1996-10-02 | 2013-12-09 | Method and apparatus for enabling purchasers of products to obtain return information and to initiate product returns via an on-line network connection |
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US20393300P | 2000-05-12 | 2000-05-12 | |
| US60/203,933 | 2000-05-12 |
Related Parent Applications (2)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| US09/362,187 Continuation-In-Part US6757663B1 (en) | 1996-10-02 | 1999-07-28 | Electronic registration system for product transactions |
| PCT/US1999/026460 Continuation-In-Part WO2000030014A1 (en) | 1996-10-02 | 1999-11-10 | Method and apparatus for verifying product sale transactions and processing product returns |
Related Child Applications (3)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| US10/275,548 A-371-Of-International US7797164B2 (en) | 1996-10-02 | 2001-05-08 | Method and apparatus for enabling purchasers of products to obtain return information and to initiate product returns via an on-line network connection |
| US10275548 A-371-Of-International | 2001-05-08 | ||
| US12/801,118 Continuation US8156026B2 (en) | 1996-10-02 | 2010-05-24 | Method and apparatus for enabling purchasers of products to obtain return information and to initiate product returns via an on-line network connection |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| WO2001088831A2 WO2001088831A2 (en) | 2001-11-22 |
| WO2001088831A3 true WO2001088831A3 (en) | 2002-03-21 |
Family
ID=22755885
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| PCT/US2001/014694 WO2001088831A2 (en) | 1996-10-02 | 2001-05-08 | Method/apparatus for enabling purchasers to obtain return information to return products via on line transactions |
Country Status (3)
| Country | Link |
|---|---|
| AU (1) | AU2001259587A1 (en) |
| CA (1) | CA2408553A1 (en) |
| WO (1) | WO2001088831A2 (en) |
Families Citing this family (36)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2000030014A1 (en) | 1998-11-13 | 2000-05-25 | Nintendo Of America Inc. | Method and apparatus for verifying product sale transactions and processing product returns |
| US8156026B2 (en) | 2000-05-12 | 2012-04-10 | Nintendo of America Ltd. | Method and apparatus for enabling purchasers of products to obtain return information and to initiate product returns via an on-line network connection |
| US7184973B2 (en) | 2000-07-11 | 2007-02-27 | United Parcel Service Of America, Inc. | Method and apparatus for communicating order entries in a network environment |
| WO2002031809A1 (en) | 2000-10-10 | 2002-04-18 | Nintendo Of America Inc. | Voice recognition method and apparatus using model number lookup |
| EP1371005A4 (en) | 2001-03-14 | 2007-12-12 | United Parcel Service Inc | Systems and methods for initiating returns over a network |
| MXPA03008865A (en) | 2001-03-30 | 2003-12-04 | United Parcel Service Inc | Electronic shipping system for package pickup and anywhere to anywhere delivery. |
| US7444298B2 (en) | 2001-08-28 | 2008-10-28 | United Parcel Service Of America, Inc. | Order and payment visibility process |
| US7698175B2 (en) | 2001-10-05 | 2010-04-13 | United Parcel Service Of America, Inc. | Inbound and outbound shipment notification methods and systems |
| US7353178B2 (en) | 2002-04-30 | 2008-04-01 | Microsoft Corporation | Touch point and attribute tracking system and process |
| US7574447B2 (en) | 2003-04-08 | 2009-08-11 | United Parcel Service Of America, Inc. | Inbound package tracking systems and methods |
| US7742928B2 (en) | 2003-05-09 | 2010-06-22 | United Parcel Service Of America, Inc. | System for resolving distressed shipments |
| US7840439B2 (en) | 2003-11-10 | 2010-11-23 | Nintendo Of America, Inc. | RF-ID product tracking system with privacy enhancement |
| JP2007524937A (en) | 2003-12-30 | 2007-08-30 | ユナイテッド パーセル サービス オブ アメリカ インコーポレイテッド | International integrated tracking and virtual inventory system |
| US7765131B2 (en) | 2006-06-20 | 2010-07-27 | United Parcel Service Of America, Inc. | Systems and methods for providing personalized delivery services |
| WO2007002211A2 (en) | 2005-06-21 | 2007-01-04 | United Parcel Service Of America, Inc. | Systems and methods for providing personalized delivery services |
| GB2429078A (en) * | 2005-07-04 | 2007-02-14 | Thierry Powis De Tenbossche | Authentication system |
| US8302024B2 (en) | 2009-04-02 | 2012-10-30 | Nintendo Of America Inc. | Systems and/or methods for paging control including selective paging element display according to a binary subdivision and/or a serial progressive display approach |
| US10296916B2 (en) | 2009-09-11 | 2019-05-21 | Maridee Joy Maraz | System and/or method for handling recalled product purchases and/or return/warranty requests |
| US8712856B2 (en) | 2010-04-12 | 2014-04-29 | Nintendo Of America Inc. | Systems and/or methods for determining item serial number structure and intelligence |
| US20120179476A1 (en) * | 2011-01-12 | 2012-07-12 | Michael Muncy | Method and system of remuneration for providing successful sales leads |
| US8799111B2 (en) | 2012-05-04 | 2014-08-05 | Nintendo Of America Inc. | Systems and/or methods for selling non-inventory items at point-of-sale (POS) locations |
| US9916557B1 (en) | 2012-12-07 | 2018-03-13 | United Parcel Service Of America, Inc. | Systems and methods for item delivery and pick-up using social networks |
| US10387824B2 (en) | 2012-12-21 | 2019-08-20 | United Parcel Service Of America, Inc. | Systems and methods for delivery of an item |
| US11144872B2 (en) | 2012-12-21 | 2021-10-12 | United Parcel Service Of America, Inc. | Delivery to an unattended location |
| US10445682B2 (en) | 2013-02-01 | 2019-10-15 | United Parcel Service Of America, Inc. | Systems and methods for parcel delivery to alternate delivery locations |
| US10521761B2 (en) | 2013-03-12 | 2019-12-31 | United Parcel Service Of America, Inc. | Systems and methods of delivering parcels using attended delivery/pickup locations |
| US10354216B2 (en) | 2013-08-30 | 2019-07-16 | United Parcel Service Of America, Inc. | Systems, methods, and computer program products for providing customized communication content in conjunction with transport of a plurality of packages |
| US10664787B2 (en) | 2013-10-09 | 2020-05-26 | United Parcel Service Of America, Inc. | Customer controlled management of shipments |
| CN106030631B (en) | 2013-10-14 | 2020-04-07 | 统一包裹服务美国有限公司 | System and method for facilitating delivery of parcels to appropriately sized lockers |
| US10002340B2 (en) | 2013-11-20 | 2018-06-19 | United Parcel Service Of America, Inc. | Concepts for electronic door hangers |
| US11182730B2 (en) | 2014-02-16 | 2021-11-23 | United Parcel Service Of America, Inc. | Determining a delivery location and time based on the schedule or location of a consignee |
| US10733563B2 (en) | 2014-03-13 | 2020-08-04 | United Parcel Service Of America, Inc. | Determining alternative delivery destinations |
| US10410164B2 (en) | 2014-11-14 | 2019-09-10 | United Parcel Service Of America, Inc | Systems and methods for facilitating shipping of parcels |
| CA2967064C (en) | 2014-11-14 | 2020-08-25 | United Parcel Service Of America, Inc. | Systems and methods for facilitating shipping of parcels for returning items |
| US10600022B2 (en) | 2016-08-31 | 2020-03-24 | United Parcel Service Of America, Inc. | Systems and methods for synchronizing delivery of related parcels via a computerized locker bank |
| CN112001664A (en) * | 2019-05-08 | 2020-11-27 | 北京京东振世信息技术有限公司 | Method, device, equipment and storage medium for generating return task |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US5968110A (en) * | 1995-05-12 | 1999-10-19 | Hardware Street, Inc. | Method and apparatus for an interactive on line catalog system for facilitating international, cross-border transactions |
| US5984508A (en) * | 1997-06-18 | 1999-11-16 | Aveo, Inc. | System, method and article of manufacture for product return of software and other information |
| US6085172A (en) * | 1996-10-02 | 2000-07-04 | Nintendo Of America Inc. | Method and apparatus for efficient handling of product return transactions |
| US6154738A (en) * | 1998-03-27 | 2000-11-28 | Call; Charles Gainor | Methods and apparatus for disseminating product information via the internet using universal product codes |
-
2001
- 2001-05-08 CA CA002408553A patent/CA2408553A1/en not_active Abandoned
- 2001-05-08 WO PCT/US2001/014694 patent/WO2001088831A2/en active Application Filing
- 2001-05-08 AU AU2001259587A patent/AU2001259587A1/en not_active Abandoned
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US5968110A (en) * | 1995-05-12 | 1999-10-19 | Hardware Street, Inc. | Method and apparatus for an interactive on line catalog system for facilitating international, cross-border transactions |
| US6085172A (en) * | 1996-10-02 | 2000-07-04 | Nintendo Of America Inc. | Method and apparatus for efficient handling of product return transactions |
| US6269344B1 (en) * | 1996-10-02 | 2001-07-31 | Nintendo Of America Inc. | Method and apparatus for efficient handling of product return transactions |
| US5984508A (en) * | 1997-06-18 | 1999-11-16 | Aveo, Inc. | System, method and article of manufacture for product return of software and other information |
| US6154738A (en) * | 1998-03-27 | 2000-11-28 | Call; Charles Gainor | Methods and apparatus for disseminating product information via the internet using universal product codes |
Also Published As
| Publication number | Publication date |
|---|---|
| CA2408553A1 (en) | 2001-11-22 |
| WO2001088831A2 (en) | 2001-11-22 |
| AU2001259587A1 (en) | 2001-11-26 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| WO2001088831A3 (en) | Method/apparatus for enabling purchasers to obtain return information to return products via on line transactions | |
| US8311892B2 (en) | RF-ID product tracking system with privacy enhancement | |
| US7097098B2 (en) | Point-of-sale system and method for processing product-specific information and item-specific information | |
| US10229384B2 (en) | System and method for tracking authenticated items | |
| US20040034579A1 (en) | Combining the internet and bar code technologies, using random identification numbers to prevent counterfeit products | |
| US20070043677A1 (en) | Point of sale product authorization | |
| WO2019062377A1 (en) | Product anti-counterfeiting management system and method | |
| WO2003029928A3 (en) | Customer identification system and method | |
| CN101960896A (en) | System and method for streamlined registration of electronic products over a communication network and for verification and management of information related thereto | |
| WO2001055882A3 (en) | Authenticity verification method and apparatus | |
| CN101681399A (en) | Store solutions | |
| WO2004095209A3 (en) | Receipt processing system and method | |
| CN106157056A (en) | A kind of product is traced to the source method for anti-counterfeit | |
| US20030085797A1 (en) | System and method for determining the authenticity of a product | |
| US8001382B2 (en) | System for and method of monitoring an item | |
| Kshetri | Blockchain and the economics of customer satisfaction | |
| JP2002140449A (en) | System for authenticating article | |
| CN209149354U (en) | Two dimensional code identifies the interactive transaction service system of commodity | |
| MX2008013730A (en) | New concept card and selling system and method based on purchaser using the card. | |
| CN105894302A (en) | Product anti-counterfeiting method | |
| JP2002157570A (en) | Article authentication system | |
| US20080270306A1 (en) | System and method of theft detection of encoded encrypted software keyed genuine goods | |
| KR20020016949A (en) | System and method of guarantees for distribution channel and original goods using internet | |
| WO2002031713A8 (en) | Electronic trade method | |
| JP4576098B2 (en) | Delivery slip |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| AK | Designated states |
Kind code of ref document: A2 Designated state(s): AE AG AL AM AT AU AZ BA BB BG BR BY BZ CA CH CN CO CR CU CZ DE DK DM DZ EC EE ES FI GB GD GE GH GM HR HU ID IL IN IS JP KE KG KP KR KZ LC LK LR LS LT LU LV MA MD MG MK MN MW MX MZ NO NZ PL PT RO RU SD SE SG SI SK SL TJ TM TR TT TZ UA UG US UZ VN YU ZA ZW |
|
| AL | Designated countries for regional patents |
Kind code of ref document: A2 Designated state(s): GH GM KE LS MW MZ SD SL SZ TZ UG ZW AM AZ BY KG KZ MD RU TJ TM AT BE CH CY DE DK ES FI FR GB GR IE IT LU MC NL PT SE TR BF BJ CF CG CI CM GA GN GW ML MR NE SN TD TG |
|
| 121 | Ep: the epo has been informed by wipo that ep was designated in this application | ||
| AK | Designated states |
Kind code of ref document: A3 Designated state(s): AE AG AL AM AT AU AZ BA BB BG BR BY BZ CA CH CN CO CR CU CZ DE DK DM DZ EC EE ES FI GB GD GE GH GM HR HU ID IL IN IS JP KE KG KP KR KZ LC LK LR LS LT LU LV MA MD MG MK MN MW MX MZ NO NZ PL PT RO RU SD SE SG SI SK SL TJ TM TR TT TZ UA UG US UZ VN YU ZA ZW |
|
| AL | Designated countries for regional patents |
Kind code of ref document: A3 Designated state(s): GH GM KE LS MW MZ SD SL SZ TZ UG ZW AM AZ BY KG KZ MD RU TJ TM AT BE CH CY DE DK ES FI FR GB GR IE IT LU MC NL PT SE TR BF BJ CF CG CI CM GA GN GW ML MR NE SN TD TG |
|
| DFPE | Request for preliminary examination filed prior to expiration of 19th month from priority date (pct application filed before 20040101) | ||
| REG | Reference to national code |
Ref country code: DE Ref legal event code: 8642 |
|
| WWE | Wipo information: entry into national phase |
Ref document number: 2408553 Country of ref document: CA |
|
| WWE | Wipo information: entry into national phase |
Ref document number: 10275548 Country of ref document: US |
|
| 122 | Ep: pct application non-entry in european phase | ||
| NENP | Non-entry into the national phase |
Ref country code: JP |