WO2002007420A3 - System and method for recording telephonic communications - Google Patents

System and method for recording telephonic communications Download PDF

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Publication number
WO2002007420A3
WO2002007420A3 PCT/US2001/022547 US0122547W WO0207420A3 WO 2002007420 A3 WO2002007420 A3 WO 2002007420A3 US 0122547 W US0122547 W US 0122547W WO 0207420 A3 WO0207420 A3 WO 0207420A3
Authority
WO
WIPO (PCT)
Prior art keywords
party
telephone call
telephonic communications
recording
recording telephonic
Prior art date
Application number
PCT/US2001/022547
Other languages
French (fr)
Other versions
WO2002007420A2 (en
Inventor
William I Schwartz
Robert M Charland
Original Assignee
Xtend Comm Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Xtend Comm Corp filed Critical Xtend Comm Corp
Priority to AU2001280600A priority Critical patent/AU2001280600A1/en
Publication of WO2002007420A2 publication Critical patent/WO2002007420A2/en
Publication of WO2002007420A3 publication Critical patent/WO2002007420A3/en

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42221Conversation recording systems
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2203/00Aspects of automatic or semi-automatic exchanges
    • H04M2203/50Aspects of automatic or semi-automatic exchanges related to audio conference
    • H04M2203/5018Initiating a conference during a two-party conversation, i.e. three-party-service or three-way-call
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2207/00Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/18Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place wireless networks
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/56Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities

Abstract

A system and method are disclosed for recording a telephone call upon demand by a party to the telephone call. The method includes the steps of receiving a request from a first party to record a telephone call between the first party and a second party, establishing a third-party connection with the first party and the second party, receiving the telephone call, and storing the content of the telephone call in memory for subsequent delivery or retrieval.
PCT/US2001/022547 2000-07-19 2001-07-18 System and method for recording telephonic communications WO2002007420A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2001280600A AU2001280600A1 (en) 2000-07-19 2001-07-18 System and method for recording telephonic communications

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US09/619,515 US6668044B1 (en) 2000-07-19 2000-07-19 System and method for recording telephonic communications
US09/619,515 2000-07-19

Publications (2)

Publication Number Publication Date
WO2002007420A2 WO2002007420A2 (en) 2002-01-24
WO2002007420A3 true WO2002007420A3 (en) 2003-02-13

Family

ID=24482220

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2001/022547 WO2002007420A2 (en) 2000-07-19 2001-07-18 System and method for recording telephonic communications

Country Status (3)

Country Link
US (2) US6668044B1 (en)
AU (1) AU2001280600A1 (en)
WO (1) WO2002007420A2 (en)

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Also Published As

Publication number Publication date
WO2002007420A2 (en) 2002-01-24
US7042987B2 (en) 2006-05-09
US20040131161A1 (en) 2004-07-08
AU2001280600A1 (en) 2002-01-30
US6668044B1 (en) 2003-12-23

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