WO2002049329A3 - A method and system for monitoring and recording voice from circuit-switched switches via a packet-switched network - Google Patents

A method and system for monitoring and recording voice from circuit-switched switches via a packet-switched network Download PDF

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Publication number
WO2002049329A3
WO2002049329A3 PCT/IL2001/001151 IL0101151W WO0249329A3 WO 2002049329 A3 WO2002049329 A3 WO 2002049329A3 IL 0101151 W IL0101151 W IL 0101151W WO 0249329 A3 WO0249329 A3 WO 0249329A3
Authority
WO
WIPO (PCT)
Prior art keywords
switched
circuit
packet
monitoring
switched network
Prior art date
Application number
PCT/IL2001/001151
Other languages
French (fr)
Other versions
WO2002049329A2 (en
Inventor
Tomer Ilan
Eran Halbraich
Ilan Yosef
Original Assignee
Nice Systems Ltd
Tomer Ilan
Eran Halbraich
Ilan Yosef
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Nice Systems Ltd, Tomer Ilan, Eran Halbraich, Ilan Yosef filed Critical Nice Systems Ltd
Priority to AU2002222479A priority Critical patent/AU2002222479B2/en
Priority to US10/450,265 priority patent/US7333445B2/en
Priority to CA2431486A priority patent/CA2431486C/en
Priority to AU2247902A priority patent/AU2247902A/en
Priority to EP01271001A priority patent/EP1344376A2/en
Publication of WO2002049329A2 publication Critical patent/WO2002049329A2/en
Publication of WO2002049329A3 publication Critical patent/WO2002049329A3/en
Priority to US12/025,489 priority patent/US8094786B2/en

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/10—Architectures or entities
    • H04L65/102—Gateways
    • H04L65/1033—Signalling gateways
    • H04L65/104—Signalling gateways in the network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/10—Architectures or entities
    • H04L65/102—Gateways
    • H04L65/1023—Media gateways
    • H04L65/103—Media gateways in the network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1069—Session establishment or de-establishment
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1083—In-session procedures
    • H04L65/1095—Inter-network session transfer or sharing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1101—Session protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/60—Network streaming of media packets
    • H04L65/75—Media network packet handling
    • H04L65/762—Media network packet handling at the source 
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/2281—Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5175—Call or contact centers supervision arrangements

Abstract

Some embodiments of the present invention are directed to a method and system for monitoring and recording voice from circuit-switched switches via a packet-switched network. A circuit-switched or VoIP recording system may record and/or live-monitor telephone calls by trunk and/or extension tapping over a packet-switched network. Alternatively, a circuit-switched or VoIP recording system may record and/or live-monitor telephone calls over a packet-switched network by activating the service observation feature of the circuit-switched switch either by feature code dialing or a computer telephony integration (CTI) link command.
PCT/IL2001/001151 2000-12-12 2001-12-12 A method and system for monitoring and recording voice from circuit-switched switches via a packet-switched network WO2002049329A2 (en)

Priority Applications (6)

Application Number Priority Date Filing Date Title
AU2002222479A AU2002222479B2 (en) 2000-12-12 2001-12-12 A method and system for monitoring and recording voice from circuit-switched switches via a packet-switched network
US10/450,265 US7333445B2 (en) 2000-12-12 2001-12-12 Method and system for monitoring and recording voice from circuit-switched via a packet-switched network
CA2431486A CA2431486C (en) 2000-12-12 2001-12-12 A method and system for monitoring and recording voice from circuit-switched switches via a packet-switched network
AU2247902A AU2247902A (en) 2000-12-12 2001-12-12 A method and system for monitoring and recording voice from circuit-switched switches via a packet-switched network
EP01271001A EP1344376A2 (en) 2000-12-12 2001-12-12 A method and system for monitoring and recording voice from circuit-switched switches via a packet-switched network
US12/025,489 US8094786B2 (en) 2000-12-12 2008-02-04 Method and system for monitoring and recording voice from circuit-switched switches via a packet-switched network

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US25458000P 2000-12-12 2000-12-12
US60/254,580 2000-12-12

Related Child Applications (2)

Application Number Title Priority Date Filing Date
US10450265 A-371-Of-International 2001-12-12
US12/025,489 Continuation US8094786B2 (en) 2000-12-12 2008-02-04 Method and system for monitoring and recording voice from circuit-switched switches via a packet-switched network

Publications (2)

Publication Number Publication Date
WO2002049329A2 WO2002049329A2 (en) 2002-06-20
WO2002049329A3 true WO2002049329A3 (en) 2002-12-19

Family

ID=22964824

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/IL2001/001151 WO2002049329A2 (en) 2000-12-12 2001-12-12 A method and system for monitoring and recording voice from circuit-switched switches via a packet-switched network

Country Status (5)

Country Link
US (2) US7333445B2 (en)
EP (1) EP1344376A2 (en)
AU (2) AU2247902A (en)
CA (1) CA2431486C (en)
WO (1) WO2002049329A2 (en)

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Also Published As

Publication number Publication date
US8094786B2 (en) 2012-01-10
AU2247902A (en) 2002-06-24
WO2002049329A2 (en) 2002-06-20
US7333445B2 (en) 2008-02-19
CA2431486A1 (en) 2002-06-20
AU2002222479B2 (en) 2007-04-05
US20080212571A1 (en) 2008-09-04
US20040019700A1 (en) 2004-01-29
EP1344376A2 (en) 2003-09-17
CA2431486C (en) 2010-05-18

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