WO2002062045A1

WO2002062045A1 - Method for the transmission of voice messages in a telecommunication system

Info

Publication number: WO2002062045A1
Application number: PCT/DE2002/000152
Authority: WO
Inventors: Raphael Tersago
Original assignee: Siemens Aktiengesellschaft
Priority date: 2001-02-02
Filing date: 2002-01-18
Publication date: 2002-08-08

Abstract

The invention relates to a method for the transmission of voice messages in a telecommunication system (SYS) between terminals (EG1, EG2, PEC) and such a telecommunication system (SYS), provided with at least one memory device (SPE, MAB). A message is inputted by means of a terminal (EG1, EG2, PEC) and at least temporarily stored in the memory device (SPE, MAB). In addition, the message is allocated at least one target address. Corresponding to given criteria a connection is then generated at least once by the telecommunication system, between the memory device (SPE, MAB) and at least one of the terminals (EG1, EG2, PEC), allocated at least one target address and the message transmitted at least once to the terminal (EG1, EG2, PEC), by means of said connection.

Description

description

VE _RFAH N FOR TRANSMITTING VOICE MESSAGES IN A TELECOMMUNICATION SYSTEM

The invention relates to a method for the transmission of voice messages in a telecommunication system between terminals, at least one storage device being assigned to the telecommunication system at least temporarily.

Furthermore, the invention relates to a telecommunication system for the transmission of voice messages between terminals of the system, at least one memory device being assigned to the telecommunication system at least temporarily.

From everyday life, most people are familiar with the problem that often when you try to reach someone by phone, they are not on their phone or are on the phone, so that a phone call cannot be made. If the called subscriber has an answering machine, if the called subscriber does not answer, you can leave a message on the answering machine. If another person answers the call, you can also ask the person to transfer the call or a specific message to the called party.

The disadvantage of this is that the caller no longer has control over whether the requested message has actually been transmitted to the called party. For example, the case may arise that the person mentioned above simply forgets to transmit the information to the desired subscriber. In the event that you leave a message to the called party on your answering machine, you cannot be sure as a caller whether the called party listens to this and takes note of the corresponding message. In particular with mailbox systems in mobile radio networks, there is of course also the possibility of leaving a message on the called party's mailbox if the called party is on the phone, provided the called party has selected this option accordingly. However, this does not change the basic problem that the caller cannot be sure that the called party is listening to this message.

It is an object of the invention to show a way in which the disadvantages mentioned above can be remedied.

In particular, it is an object of the invention that the caller is able to leave a message for the called party, regardless of specific circumstances or settings on the part of the called party. These tasks are solved with a method mentioned at the outset in that a) at least one message is entered by means of a terminal and at least temporarily stored in the storage device, b) at least one destination address is assigned to the at least one message, c) according to predefinable criteria via the telecommunication system at least once a connection is established between the storage device and a terminal assigned to the at least one destination address and d) the message is transmitted to the terminal via this connection at least once.

With the aid of the invention, it is possible for the caller to send a message to the called party if the called party does not reach them, be it because they are on the phone or not near their connection, regardless of the specific settings or mailbox systems of the called party. to leave behind. For this purpose, a message is left in a memory assigned to the caller's connection, which means that the caller can send him a message regardless of the called party.

In addition, the invention can also be used to easily leave messages for one or more people who are assigned to different terminals or connections by establishing a connection to the storage device and leaving one or more messages thereon. The user who leaves the message (s) can decide on the criteria for delivering the message (s) and is not dependent on whether and when someone for whom the message is intended is listening to his answering machine, for example.

In this context, it is also possible with the invention to leave a message on the storage device with a terminal, which is then in turn delivered to the terminal, by means of which the message was created, after a predefinable time. In this way you can, for example, remind yourself of an appointment or leave a message for another family member.

The invention proves to be particularly advantageous if, in the event of a call not being received from a first terminal, a connection to the storage device is established at a second terminal, so that a message can be left there. In this way, the caller is automatically redirected to the storage device; a separate calling of the storage device is not necessary, as a result of which the invention proves to be particularly convenient for the user. If the caller does not wish to be connected to the storage device, he can do this easily, for example by pressing a specific key on his terminal, or in principle by prevent from the outset through menu settings, which can be stored on his end device or in the telecommunications network.

If a connection to the storage device is established automatically as described above, then it is generally expedient if in step b) the message is assigned the address assigned to the called terminal or connection as the destination address, so that the user is concerned with the entry of the destination address don't have to worry.

Alternatively or additionally, it can also be advantageous if at least one destination address is entered by a user who created the message. The user entering the message can thus determine to whom or to which connection or terminal the message is transmitted. It is also possible to enter multiple addresses so that a message can also be sent to different people. This is an advantage if you want to notify a larger group of people, since it is then not necessary to call all of these people individually.

In one embodiment of the invention, which is easy to implement, a mailbox system of the telecommunication system is used as the storage device. The message is stored in a mailbox of the mailbox system, which is assigned to the terminal generating the message. In principle, the user who enters the message (s) can use this mailbox to a certain extent, so that he can control the delivery of the message to one or more recipients as he sees fit.

A call can also be made, for example, using a computer set up for this purpose (“Voice over IP” ¹ ). In this case, if a computer assigned to the telecommunications network as the terminal is used to enter the message, it is advantageous if the storage device device for the message a memory assigned to the computer is used. A message, for example in the form of a file, is stored on this memory, for example on a hard disk, and the computer establishes a connection to an address assigned to the message at the appropriate time and the message is transmitted, and the person answering the call, for example, the file acoustically played.

As a rule, it will be favorable if, in addition to the at least one destination address, at least one transmission time for the message is entered as a specifiable criterion. The message is then delivered by the storage device set up for this purpose, or an attempt is made to deliver the message. In practice, it is not always necessary to enter a specific time each time. For example, the default setting is that the message is delivered after an hour or two, and this attempt is repeated every hour if the message fails until the delivery is positive. These settings can be changed by the user for every message.

In order to make the invention transparent and to keep the user as informed as possible, it is finally also expedient if, after the message has been successfully delivered, the caller is informed thereof by means of an information message.

The above-mentioned tasks are also solved with a telecommunication system mentioned at the outset, which according to the invention is set up to a) receive messages entered by means of a terminal and at least temporarily store them in the storage device, b) assign at least one destination address to a message, c) in accordance with predefinable criteria, at least once to set up a connection from the storage device to a terminal device assigned to the at least one destination address, and d) to transmit the message via this connection to the terminal device at least once.

Advantageous embodiments of the telecommunication system have already been explained in connection with the method according to the invention.

The invention is explained in more detail below with reference to the drawing. In this shows the

1 shows a communication system for the method according to the invention,

2 shows an exemplary sequence of the method according to the invention in an “intelligent network *, and

3 shows an exemplary, detailed illustration of the processes for storing a message in an “intelligent network *.

1 shows a telecommunications system SYS with connected terminals EG1, EG2, PEC. The terminals EG1 and EG2 are designed, for example, as conventional landline or mobile phones, while the terminal PEC in the

Example is designed as a computer with a memory SPE and is connected to the telecommunications system via a modem MOD or via a dedicated line, not shown. The telecommunication network SYS can consist of several telephone networks, different end devices can also be assigned to different networks, and these networks can also be connected to one another via one or more other networks. However, since this is only of minor importance for the invention, this aspect will not be discussed further here. Furthermore, the telecommunications system SYS has a mailbox system MAB, which is set up to receive and store messages. The mailbox system MAB has individual mailboxes MAI, MA2 for different connections, for example the mailbox MAI is assigned to the terminal EG1 and the mailbox MA2 to the terminal EG2. With a conventional sequence of an attempted telephone call, for example, subscriber A makes a call to subscriber B on a telephone EG2 with telephone EG1. If the call is not answered there, the call is usually forwarded to the mailbox MA2, where the caller A can leave a message, or he can leave his message on an answering machine of the terminal EG2.

After leaving his message, however, the caller no longer has any control as to whether it will actually be listened to later, which can be particularly unpleasant in the case of important and / or urgent matters.

There is also the possibility that no mailbox is assigned to the end device EG2 and that the end device also does not have an answering machine. In this case, it is not possible for a caller to leave a message.

According to the invention, these problems are eliminated in that, for example, when a call is made using a terminal EG1 to a terminal EG2, in the event that the call is not answered, the call is not forwarded to the mailbox EG2 or the answering machine is activated, but instead it is activated Connection to a storage device MAI, which is assigned to the terminal EG1 of the caller. This is expediently the mailbox MAI of the mailbox system MAB, which is assigned to the terminal EG1; in principle, however, any other storage device that is set up to receive messages, to save them, and to play them back again.

The caller now stores one or more messages on his mailbox MAI, usually the port number of the originally called terminal EG2 is automatically assigned to the message as the destination address. If desired, however, it can also be provided that the one or more destination addresses are entered by the caller himself, which also makes it possible, among other things, to send the message to a number of people on generally different connections. In principle, it is also possible for a caller not to make a call to another remote site, but rather to establish a connection directly to the storage device MAB.

In an exemplary sequence after the connection to the mailbox MAI has been entered, a user ID, possibly together with a password, is entered first. The caller is then asked for the destination address (es) and an activation date and an activation time must also be entered. The caller can then leave a message on his MAI mailbox, which will then be sent to the entered destination address (es) at the appropriate time. If the MAB mailbox system is not selected automatically, it is usually selected using a service number, and the connection to your own mailbox is then established after the user ID and possibly the password have been successfully entered.

The invention can now be implemented in such a way that the mailbox system delivers the message at a given time. However, this would necessitate relatively complex modifications to the mobile box systems, which generally do not have the “intelligence” required for this, so that the use of already used mailbox systems is only possible to a limited extent. (-0.> N) t- ¹ ~ -

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Message itself on the mailbox system MAB and the data on a memory of the service node SCP.

It should also be noted that the message can in principle also be distributed over a number of memories, that is to say the term memory device can also be understood to mean several memories, but that a single memory is generally used for a message.

The entered message is now "monitored" by the service node, namely v. a. as to when this is to be sent, and at the appropriate time (the service node SCP has an internal clock), the service node SCP initiates the transmission of the message via the service switching node SSP.

It should be pointed out here that the above illustration is to be regarded as exemplary and that other implementations are also possible within the scope of the invention. An advantage of the above implementation is in particular that existing facilities of a telecommunications system can be used, so that implementation is easily possible.

If the call is not answered, it can be provided that delivery is retried at a later point in time, for which fixed predetermined time intervals can be provided or these can be specified by subscriber A.

If the message is received by the recipient B, it is expedient if it is also provided that the recipient B can enter an acknowledgment of receipt, for example by pressing a specific key on his terminal. It is also advantageous if subscriber A is informed of this as soon as his message has been successfully delivered by means of an information message. Another advantage of the invention is that it is possible to send messages to other participants at any time. This is particularly advantageous, for example, if messages are to be transmitted to a recipient who is in a different time zone, so that, for example, the working hours of the two participants do not overlap or only very slightly.

As already mentioned above, it is no longer necessary due to the invention to call someone until he can be reached. This is also handled accordingly by the invention. For example, existing services such as “CCBS *” (“Call Completion to Busy Subscriber *) can be used for this purpose. With this service, after a busy line is released to a called subscriber, the caller is called from a network node and informed of the line being released, and if the original caller is comfortable, a connection is made to the originally called subscriber.

This service can also be used for the present invention, in that, after a message has been left by subscriber A when the line to subscriber B becomes free, a connection is made from subscriber B to the mailbox MAI by a network node. This results in the advantage for subscriber A that, contrary to the original application of the CCBS service, he does not have to wait until the line to subscriber B is free since he is connected to the mailbox MAI.

The CCBS service can of course also be used advantageously if subscriber A has entered an activation time, but the message cannot be delivered at this time, since subscriber B is busy on the line to terminal EG2. In this case, using CCBS, it is possible to deliver the message to subscriber B immediately after the line is released. CO co KJ h- ¹ l->

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Time, number of delivery attempts, different delivery addresses can be entered.

Claims

claims

1. A method for transmitting voice messages in a telecommunication system (SYS) between terminals (EG1, EG2, PEC), the telecommunication system (SYS) being assigned at least one storage device (SPE, MAB) at least temporarily, characterized in that a) by means of a Terminals (EG1, EG2, PEC) at least one message entered and in the storage device

(SPE, MAB) is at least temporarily stored, b) at least one destination address is assigned to the at least one message, c) at least once a connection between the storage device (SPE, MAB) and at least one of the at least one according to predefinable criteria via the telecommunications system a terminal assigned to a destination address (EG1, EG2, PEC) is set up and d) the message is transmitted at least once to the terminal (EG1, EG2, PEC) via this connection.

2. The method according to claim 1, characterized in that in the case of a non-acceptance of a call from a first terminal (EG1, EG2, PEC) to a second terminal (EG1, EG2, PEC)

Connection to the storage device (SPE, MAB) is established so that a message can be left on this.

3. The method according to claim 2, characterized in that in step b) of the message as the destination address is assigned the address assigned to the called terminal or connection.

4. The method according to any one of claims 1 to 3, characterized in that at least one target address is entered by a user entering the message.

5. The method according to any one of claims 1 to 4, characterized in that a mailbox system (MAB) of the telecommunications system (SYS) is used as the storage device.

6. The method according to claim 5, characterized in that the message is stored in a mailbox (MAI, MA2) of the mailbox system (MAB) which is assigned to the terminal (EG1, EG2) producing the message.

7. The method according to any one of claims 1 to 4, characterized in that a computer (PEC) assigned as a terminal to the telecommunications network (SYS) and a memory assigned to the computer (SPE) is used as the storage device for the message to input the message ,

8. The method according to any one of claims 1 to 7, characterized in that at least one transmission time for the message is entered as a predefinable criterion in addition to the at least one destination address.

9. The method according to any one of claims 1 to 8, characterized in that after the message has been successfully delivered, the caller is informed thereof by means of an information message.

10. Telecommunication system (SYS) for the transmission of voice messages between terminals (EG1, EG2, PEC) of the system (SYS), at least one memory device (MAB) being assigned to the telecommunication system (SYS) at least temporarily, characterized in that it is set up to a) receive messages entered by means of a terminal (EG1, EG2, PEC) and at least temporarily store them in the memory device (MAB), b) assign at least one destination address to a message, c) according to predefinable criteria at least once to establish a connection from the memory device (MAB) to a terminal (EG1, EG2, PEC) assigned to the at least one destination address, and d) to transmit the message via this connection to the terminal (EG1, EG2, PEC) at least once.

11. System according to claim 10, characterized in that it is set up in the event of a call not being received from a first terminal (EG1, EG2, PEC) at a second terminal (EGl, EG2, PEC) a connection from the first terminal to the storage device (SPE, MAB) so that a message can be left on it.

12. System according to claim 11, characterized in that it is set up in step b) to assign the message as the destination address to the address assigned to the called terminal or connection.

13. System according to one of claims 10 to 12, characterized in that it is set up to receive at least one destination address entered by a user and to assign it to a message entered by the user.

14. System according to one of claims 10 to 13, characterized in that the storage device is designed as a mailbox system (MAB) of the telecommunications system (SYS).

15. The method according to claim 14, characterized in that the mailbox system (MAB) is set up to send the message in a mailbox (MAI, MA2) of the mailbox system (MAB), which is assigned to the terminal (EG1, EG2) producing the message, save.

16. System according to one of claims 10 to 13, characterized in that the input of the message takes place by means of a computer (PEC) assigned as a terminal to the telecommunications network (SYS) and the storage device for the message is designed as a memory (SPE) assigned to the computer is.

17. System according to one of claims 9 to 16, characterized in that it is set up to receive at least one transmission time for the message as a predefinable criterion in addition to the at least one destination address.

18. System according to any one of claims 10 to 17, characterized in that it is set up to inform the caller of this by means of an information message after successful delivery of the message.