WO2003036417A3 - Methods, systems, and articles of manufacture for reaccommodating passengers following a travel disruption - Google Patents

Methods, systems, and articles of manufacture for reaccommodating passengers following a travel disruption Download PDF

Info

Publication number
WO2003036417A3
WO2003036417A3 PCT/US2002/030179 US0230179W WO03036417A3 WO 2003036417 A3 WO2003036417 A3 WO 2003036417A3 US 0230179 W US0230179 W US 0230179W WO 03036417 A3 WO03036417 A3 WO 03036417A3
Authority
WO
WIPO (PCT)
Prior art keywords
articles
disrupted
systems
methods
passenger
Prior art date
Application number
PCT/US2002/030179
Other languages
French (fr)
Other versions
WO2003036417A2 (en
Inventor
Daria M Slivka
Kyle Morris
James T Chancey
Anomah I Ngu
Barry C Smith
Michael Clarke
Ladislav Letovsky
Russell L Strothmann
Venkata S R Nagireddy
Amela Abadzic Ovcina
Dianne R Mcquarrie
Original Assignee
Sabre Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Sabre Inc filed Critical Sabre Inc
Priority to AU2002363059A priority Critical patent/AU2002363059A1/en
Publication of WO2003036417A2 publication Critical patent/WO2003036417A2/en
Publication of WO2003036417A3 publication Critical patent/WO2003036417A3/en

Links

Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/04Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem"
    • G06Q10/047Optimisation of routes or paths, e.g. travelling salesman problem
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/02Reservations, e.g. for tickets, services or events

Abstract

Methods, systems, and articles of manufacture consistent with certain principles related to the present invention determine an impact of schedule changes on passenger flow and re-accommodate disrupted passengers. A passenger flow re-accommodation process is performed that determines a value for a disrupted passenger based on selected criteria and rules that may be established by travel service providers. The value and available travel service information are used by the process to rebook the disrupted passenger on a selected alternative itinerary. A notification of a successful rebooking may be provided to the disrupted passenger and/or the travel service provider.
PCT/US2002/030179 2001-09-24 2002-09-24 Methods, systems, and articles of manufacture for reaccommodating passengers following a travel disruption WO2003036417A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2002363059A AU2002363059A1 (en) 2001-09-24 2002-09-24 Methods, systems, and articles of manufacture for reaccommodating passengers following a travel disruption

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US32409801P 2001-09-24 2001-09-24
US60/324.098 2001-09-24

Publications (2)

Publication Number Publication Date
WO2003036417A2 WO2003036417A2 (en) 2003-05-01
WO2003036417A3 true WO2003036417A3 (en) 2003-10-09

Family

ID=23262065

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2002/030179 WO2003036417A2 (en) 2001-09-24 2002-09-24 Methods, systems, and articles of manufacture for reaccommodating passengers following a travel disruption

Country Status (3)

Country Link
US (1) US20030225600A1 (en)
AU (1) AU2002363059A1 (en)
WO (1) WO2003036417A2 (en)

Families Citing this family (91)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20040044664A1 (en) * 2001-07-10 2004-03-04 Sabre Inc. Systems and methods for applying customer DNA to airline service and customer relationship management environments
CA2463889A1 (en) * 2001-10-16 2003-04-24 Outtask, Inc. System and method for managing booking and expensing of travel products and services
US9286601B2 (en) 2012-09-07 2016-03-15 Concur Technologies, Inc. Methods and systems for displaying schedule information
US8712811B2 (en) 2001-10-16 2014-04-29 Concur Technologies, Inc. Method and systems for detecting duplicate travel path
US7720702B2 (en) 2003-02-26 2010-05-18 Concur Technologies, Inc. System and method for integrated travel and expense management
US7974892B2 (en) 2004-06-23 2011-07-05 Concur Technologies, Inc. System and method for expense management
US8620750B2 (en) 2010-10-21 2013-12-31 Concur Technologies, Inc. Method and system for targeting messages to travelers
JP2003157381A (en) * 2001-11-20 2003-05-30 Pioneer Electronic Corp Facility reservation system, facility reservation method, facility reservation management server, facility reservation management method, program for facility reservation management and information recording medium
US20030139959A1 (en) * 2002-01-18 2003-07-24 Taleb Sabouni Mass transit security sector
US8209200B2 (en) * 2002-03-13 2012-06-26 Orbitz Llc System and method for synchronizing passenger name record data
US8244549B1 (en) 2002-04-11 2012-08-14 SJS Holdings, LLC Method and system for providing and managing a fractional aircraft ownership program
US8069069B2 (en) * 2002-06-18 2011-11-29 Amadeus S.A.S Method for loading flight schedule modifications
US20040039615A1 (en) * 2002-08-26 2004-02-26 Maycotte Higinio O. Automated collection of flight reservation system data
US20040039614A1 (en) * 2002-08-26 2004-02-26 Maycotte Higinio O. System and method to support end-to-end travel service including disruption notification and alternative flight solutions
US20040039617A1 (en) * 2002-08-26 2004-02-26 Flightlock, Inc. Travel interface and communication of travel related information via a computer system
US20040039613A1 (en) * 2002-08-26 2004-02-26 Maycotte Higinio O. Passenger status based on flight status information
US20040199411A1 (en) * 2003-04-04 2004-10-07 Bertram Jeffrey Mark Method and system for rebooking a passenger
US20040204968A1 (en) * 2003-04-04 2004-10-14 Delta Air Lines, Inc. Method and system for providing rebooking information to passengers
CA2521185A1 (en) * 2003-05-22 2004-12-09 Pershing Investments, Llc Method and system for predicting attrition customers
US7617136B1 (en) * 2003-07-15 2009-11-10 Teradata Us, Inc. System and method for capturing, storing and analyzing revenue management information for the travel and transportation industries
US20050027637A1 (en) * 2003-07-29 2005-02-03 Kohler Gary S. Systems and methods for airline ticket sales
US20050125267A1 (en) * 2003-12-09 2005-06-09 International Business Machines Corporation Method and system for re-accommodating passengers
US20050125266A1 (en) * 2003-12-09 2005-06-09 International Business Machines Corporation Method and system for boarding commercial airline flights
US20050125263A1 (en) * 2003-12-09 2005-06-09 International Business Machines Corporation System and method for re-accommodating passengers
US20050165628A1 (en) * 2004-01-27 2005-07-28 Carmen Systems Ab Method and system for rescheduling passengers
US20050197848A1 (en) * 2004-03-08 2005-09-08 Chou Y. H. Airport customer support dispatch system and method for operation for the same
US20050288973A1 (en) * 2004-06-24 2005-12-29 Taylor Steven F System and method for changing a travel itinerary
US8117073B1 (en) * 2004-09-17 2012-02-14 Rearden Commerce, Inc. Method and system for delegation of travel arrangements by a temporary agent
US8484088B1 (en) * 2004-10-06 2013-07-09 Rearden Commerce Inc. Customer satisfaction in booking process
US7925540B1 (en) 2004-10-15 2011-04-12 Rearden Commerce, Inc. Method and system for an automated trip planner
US9639812B1 (en) * 2004-12-23 2017-05-02 American Airlines, Inc. System and method for accommodating disrupted travelers
US7970666B1 (en) 2004-12-30 2011-06-28 Rearden Commerce, Inc. Aggregate collection of travel data
US20080147450A1 (en) * 2006-10-16 2008-06-19 William Charles Mortimore System and method for contextualized, interactive maps for finding and booking services
RU2430845C2 (en) * 2005-03-14 2011-10-10 Дженерал Электрик Компани Method of planning railway car motion through railroads yard (versions)
US20060241983A1 (en) * 2005-04-21 2006-10-26 Valerie Viale Customer centric travel system
US9047765B2 (en) * 2005-06-30 2015-06-02 Marvell World Trade Ltd. GPS-based traffic monitoring system
US20070005228A1 (en) * 2005-06-30 2007-01-04 Sehat Sutardja GPS-based traffic monitoring system
US7885758B2 (en) * 2005-06-30 2011-02-08 Marvell World Trade Ltd. GPS-based traffic monitoring system
US20070143154A1 (en) * 2005-12-20 2007-06-21 Unisys Corporation System and method for managing customer-based availability for a transportation carrier
US7921022B2 (en) * 2006-01-18 2011-04-05 Ita Software, Inc. Multi-passenger multi-route travel planning
US8306835B2 (en) 2006-01-18 2012-11-06 Google Inc. User interface for inputting multi-passenger multi-route travel planning query
US8005696B2 (en) 2006-01-18 2011-08-23 Ita Software, Inc. Incremental searching in multi-passenger multi-route travel planning
US8005695B2 (en) 2006-01-18 2011-08-23 Ita Software, Inc. Bias of queries for multi-passenger multi-route travel planning
US8185419B2 (en) * 2006-01-18 2012-05-22 Google Inc. Incremental searching with partial solutions for multi-passenger multi-route travel planning
US8185418B2 (en) * 2006-01-18 2012-05-22 Google Inc. Multi-passenger multi-route travel planning
US8589195B2 (en) * 2006-01-18 2013-11-19 Google Inc. Multi-passenger multi-route travel planning
US20070168854A1 (en) * 2006-01-18 2007-07-19 De Marcken Carl G User interface for presentation of solutions in multi-passenger multi-route travel planning
US7565331B2 (en) * 2006-02-28 2009-07-21 The Boeing Company Method for modeling processes in airlines and other industries, including cost asssesment of service disruptions
US7941374B2 (en) 2006-06-30 2011-05-10 Rearden Commerce, Inc. System and method for changing a personal profile or context during a transaction
AU2008222813B2 (en) * 2007-03-05 2012-09-13 Navitaire Llc Travel service aggregator
US20080262710A1 (en) * 2007-04-23 2008-10-23 Jing Li Method and system for a traffic management system based on multiple classes
US20090006143A1 (en) * 2007-06-26 2009-01-01 Rearden Commerce, Inc. System and Method for Interactive Natural Language Rebooking or Rescheduling of Calendar Activities
US7725337B2 (en) * 2007-12-13 2010-05-25 American Airlines, Inc. Quantifying revenue and profit impact of retiming flights while taking into consideration non-linear ramifications and constraints
US8050950B2 (en) * 2008-08-06 2011-11-01 Shaun Beheruz Sethna System and method for boarding passengers based on bids
EP2194494A1 (en) * 2008-12-04 2010-06-09 Amadeus s.a.s Method for automatically mapping cabin and travel class structures of airline disrupted flights into replacement flights
US20100211419A1 (en) * 2009-02-13 2010-08-19 Rearden Commerce, Inc. Systems and Methods to Present Travel Options
US10204317B2 (en) * 2009-03-09 2019-02-12 Sabre Glbl Inc. Post-booking travel assistance and organization
US20110055770A1 (en) * 2009-08-31 2011-03-03 Hed Maria B User interface method and apparatus for a reservation departure and control system
US9180978B2 (en) * 2010-07-15 2015-11-10 Passur Aerospace, Inc. System and method for departure metering from airports
US20120017164A1 (en) * 2010-07-16 2012-01-19 International Business Machines Corporation Dynamic Personal Airport Advisor With Incorporated Service Call and Collaboration Function
US20120123812A1 (en) * 2010-11-17 2012-05-17 Accenture Global Services Limited Evaluating customers
US8630897B1 (en) 2011-01-11 2014-01-14 Google Inc. Transportation-aware physical advertising conversions
US9449288B2 (en) 2011-05-20 2016-09-20 Deem, Inc. Travel services search
US20130117057A1 (en) * 2011-10-28 2013-05-09 Peter Van Moltke Systems, Methods and Devices for Generating Alternate Itineraries
US20130197950A1 (en) * 2012-01-31 2013-08-01 Ncr Corporation Travel information system
US20140006071A1 (en) * 2012-06-29 2014-01-02 Steven M. Sear Consolidated Partnership Valuation Platform
US20140039944A1 (en) * 2012-08-02 2014-02-06 Amadeus S.A.S. Method and system providing inventory optimization for disrupted customers
US20140052481A1 (en) * 2012-08-14 2014-02-20 Amadeus S.A.S. Itinerary analysis for passenger re-accommodation
US20140278596A1 (en) * 2013-03-15 2014-09-18 Jonathan Daniel Cordero Adaptive reservation processing
US9127957B2 (en) * 2013-10-17 2015-09-08 Cubic Corporation Interactive day planner
US20150127408A1 (en) * 2013-11-01 2015-05-07 Profusion Corp. Static schedule reaccommodation
US20150161689A1 (en) * 2013-12-09 2015-06-11 Amadeus S.A.S. Automated refund of electronic miscellaneous document (emd)
US9646326B2 (en) * 2014-03-13 2017-05-09 Gary Goralnick Advertising-integrated car
US10176517B2 (en) * 2014-03-13 2019-01-08 Gary Goralnick Advertising-integrated car
US10043179B2 (en) * 2014-08-27 2018-08-07 Ncr Corporation Techniques for providing vouchers
US10055695B2 (en) 2014-10-20 2018-08-21 Solution Technology Incorporated Throttling solutions into a legacy inventory system during a service disruption
US20160117617A1 (en) * 2014-10-22 2016-04-28 Google Inc. Using preferential status indicators for alternative flight recommendations
US20160125327A1 (en) * 2014-10-30 2016-05-05 Amadeus S.A.S. Dynamic packaging for re-accommodation
US9881262B2 (en) * 2015-01-26 2018-01-30 Amadeus S.A.S. Undo/redo of database files for modifying re-accommodation
WO2016181193A1 (en) * 2015-05-13 2016-11-17 Wns Global Services Private Limited Automated rebooking system and method for airlines
US20170046636A1 (en) * 2015-08-14 2017-02-16 Mastercard International Incorporated Method and system for providing travel support services
US20170124671A1 (en) * 2015-11-03 2017-05-04 Transportation Technology Partners L.L.C. Systems and methods for transit-related transactions
US20170132536A1 (en) * 2015-11-10 2017-05-11 Hipmunk, Inc. System-initiated actions on behalf of user
FR3063824A1 (en) * 2017-03-08 2018-09-14 Amadeus S.A.S. COORDINATED DISTURBANCE MANAGEMENT
EP3373213A1 (en) * 2017-03-08 2018-09-12 Amadeus S.A.S. Coordinated disruption handling
US10510024B2 (en) 2017-03-08 2019-12-17 Amadeus S.A.S. Coordinated disruption handling
US11216894B2 (en) * 2017-05-10 2022-01-04 Amadeus S.A.S. Image-based semantic accommodation search
WO2018217777A1 (en) * 2017-05-22 2018-11-29 Avis Budget Car Rental, LLC Connected user communication and interface system with travel interruption service
CN110334959B (en) * 2019-07-10 2024-01-23 中国民航信息网络股份有限公司 Flight space resource allocation method and device
CN112651531A (en) * 2021-01-18 2021-04-13 中国民航信息网络股份有限公司 Method for re-staging missed passengers and related equipment
US20230368081A1 (en) * 2022-05-13 2023-11-16 International Business Machines Corporation Rebooking optimization for transportation disruption

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1997032266A1 (en) * 1996-02-29 1997-09-04 Electronic Data Systems Corporation Automated travel planning system
EP1081625A2 (en) * 1999-08-31 2001-03-07 Nokia Corporation Travel planner system for providing travel information and updates over a mobile network
EP1096405A2 (en) * 1999-10-29 2001-05-02 Schlumberger Technologies, Inc. Wireless electronic travel assistance system
US6314361B1 (en) * 1999-07-30 2001-11-06 Caleb Technologies Corp. Optimization engine for flight assignment, scheduling and routing of aircraft in response to irregular operations

Family Cites Families (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
MXPA01012506A (en) * 2000-04-05 2002-07-30 American Express Travel Relate Interactive demand management.
US20020178018A1 (en) * 2001-05-25 2002-11-28 Gillis Donald Ray System and method for communicating with customers

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1997032266A1 (en) * 1996-02-29 1997-09-04 Electronic Data Systems Corporation Automated travel planning system
US6314361B1 (en) * 1999-07-30 2001-11-06 Caleb Technologies Corp. Optimization engine for flight assignment, scheduling and routing of aircraft in response to irregular operations
EP1081625A2 (en) * 1999-08-31 2001-03-07 Nokia Corporation Travel planner system for providing travel information and updates over a mobile network
EP1096405A2 (en) * 1999-10-29 2001-05-02 Schlumberger Technologies, Inc. Wireless electronic travel assistance system

Also Published As

Publication number Publication date
US20030225600A1 (en) 2003-12-04
WO2003036417A2 (en) 2003-05-01
AU2002363059A1 (en) 2003-05-06

Similar Documents

Publication Publication Date Title
WO2003036417A3 (en) Methods, systems, and articles of manufacture for reaccommodating passengers following a travel disruption
WO2002071365A8 (en) Group notification system and method for indicating the proximity between individuals or groups
WO2003032114A3 (en) Method and system for integrated online shopping
WO2008036362A3 (en) Method and system for a consumer traffic monitoring and notification system
WO2005119488A3 (en) Techniques for determining the reputation of a message sender
WO2003005934A3 (en) Cognitive state machine for prosthetic systems
WO2002097577A3 (en) Travel value index
WO2007050335A3 (en) System and method for selecting targeted information for serving with a map view
WO2007079042A3 (en) Intelligent location based services and navigation hybrid system
WO2006004767A3 (en) System and method for providing bets regarding intermediate points in a race event
WO2003012105A3 (en) Vegf isoform
WO2005036892A3 (en) A method and system for preventing exploiting an email message
EP1276336A3 (en) Location and event triggered notification services
WO2005013063A3 (en) System and method for determining recommended departure time
WO2007005682A3 (en) System and method for auto-reuse of document text
WO2003026743A3 (en) Opioid formulations having reduced potential for abuse
WO2007127571A3 (en) Method and system for managing meetings using group calling
WO2008045492A3 (en) Cut-resistant yarns and method of manufacture
WO2002076287A3 (en) Oil coated sutures
EP1199068A3 (en) NMDA NR2B antagonists for treating depression and neurodegenerative disorders
WO2002004677A3 (en) Methods for diagnosis and treatment of psychiatric disorders
WO2007124475A3 (en) Magnetic resonance eye tracking systems and methods
WO2006024337A3 (en) Fitting for a vehicle seat
WO2004114057A3 (en) System for rating an item
WO2003052351A3 (en) Method and system for determining the itinerary travelled by a vehicle

Legal Events

Date Code Title Description
AK Designated states

Kind code of ref document: A2

Designated state(s): AE AG AL AM AT AU AZ BA BB BG BR BY BZ CA CH CN CO CR CU CZ DE DK DM DZ EC EE ES FI GB GD GE GH GM HR HU ID IL IN IS JP KE KG KP KR KZ LC LK LR LS LT LU LV MA MD MG MK MN MW MX MZ NO NZ OM PH PL PT RO RU SD SE SG SI SK SL TJ TM TN TR TT TZ UA UG UZ VC VN YU ZA ZM ZW

AL Designated countries for regional patents

Kind code of ref document: A2

Designated state(s): GH GM KE LS MW MZ SD SL SZ TZ UG ZM ZW AM AZ BY KG KZ MD RU TJ TM AT BE BG CH CY CZ DE DK EE ES FI FR GB GR IE IT LU MC NL PT SE SK TR BF BJ CF CG CI CM GA GN GQ GW ML MR NE SN TD TG

121 Ep: the epo has been informed by wipo that ep was designated in this application
DFPE Request for preliminary examination filed prior to expiration of 19th month from priority date (pct application filed before 20040101)
122 Ep: pct application non-entry in european phase
NENP Non-entry into the national phase

Ref country code: JP

WWW Wipo information: withdrawn in national office

Country of ref document: JP