WO2004036544A3 - Methods and apparatus for audio data analysis and data mining using speech recognition - Google Patents

Methods and apparatus for audio data analysis and data mining using speech recognition Download PDF

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Publication number
WO2004036544A3
WO2004036544A3 PCT/US2003/033042 US0333042W WO2004036544A3 WO 2004036544 A3 WO2004036544 A3 WO 2004036544A3 US 0333042 W US0333042 W US 0333042W WO 2004036544 A3 WO2004036544 A3 WO 2004036544A3
Authority
WO
WIPO (PCT)
Prior art keywords
methods
speech recognition
audio data
data analysis
provides
Prior art date
Application number
PCT/US2003/033042
Other languages
French (fr)
Other versions
WO2004036544A2 (en
Inventor
Robert Scarano
Lawrence Mark
Original Assignee
Ser Solutions Inc
Robert Scarano
Lawrence Mark
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ser Solutions Inc, Robert Scarano, Lawrence Mark filed Critical Ser Solutions Inc
Priority to AU2003301373A priority Critical patent/AU2003301373B9/en
Priority to CA2502543A priority patent/CA2502543C/en
Priority to EP03809142A priority patent/EP1554719A4/en
Publication of WO2004036544A2 publication Critical patent/WO2004036544A2/en
Publication of WO2004036544A3 publication Critical patent/WO2004036544A3/en

Links

Classifications

    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/26—Speech to text systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/40—Information retrieval; Database structures therefor; File system structures therefor of multimedia data, e.g. slideshows comprising image and additional audio data
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/60—Information retrieval; Database structures therefor; File system structures therefor of audio data
    • G06F16/64—Browsing; Visualisation therefor
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/60—Information retrieval; Database structures therefor; File system structures therefor of audio data
    • G06F16/68—Retrieval characterised by using metadata, e.g. metadata not derived from the content or metadata generated manually
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/60—Information retrieval; Database structures therefor; File system structures therefor of audio data
    • G06F16/68—Retrieval characterised by using metadata, e.g. metadata not derived from the content or metadata generated manually
    • G06F16/683—Retrieval characterised by using metadata, e.g. metadata not derived from the content or metadata generated manually using metadata automatically derived from the content
    • G06F16/685—Retrieval characterised by using metadata, e.g. metadata not derived from the content or metadata generated manually using metadata automatically derived from the content using automatically derived transcript of audio data, e.g. lyrics
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing

Abstract

The present invention provides an audio analysis intelligence tool that provides ad-hoc search capabilities using spoken words as an organized data form. The present invention provides an SQL like interface to process and search audio data and combine it with other traditional data forms.
PCT/US2003/033042 2002-10-18 2003-10-20 Methods and apparatus for audio data analysis and data mining using speech recognition WO2004036544A2 (en)

Priority Applications (3)

Application Number Priority Date Filing Date Title
AU2003301373A AU2003301373B9 (en) 2002-10-18 2003-10-20 Methods and apparatus for audio data analysis and data mining using speech recognition
CA2502543A CA2502543C (en) 2002-10-18 2003-10-20 Methods and apparatus for audio data analysis and data mining using speech recognition
EP03809142A EP1554719A4 (en) 2002-10-18 2003-10-20 Methods and apparatus for audio data analysis and data mining using speech recognition

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US41973802P 2002-10-18 2002-10-18
US60/419,738 2002-10-18

Publications (2)

Publication Number Publication Date
WO2004036544A2 WO2004036544A2 (en) 2004-04-29
WO2004036544A3 true WO2004036544A3 (en) 2004-07-15

Family

ID=32108133

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2003/033042 WO2004036544A2 (en) 2002-10-18 2003-10-20 Methods and apparatus for audio data analysis and data mining using speech recognition

Country Status (4)

Country Link
EP (1) EP1554719A4 (en)
AU (1) AU2003301373B9 (en)
CA (1) CA2502543C (en)
WO (1) WO2004036544A2 (en)

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0833489A2 (en) * 1996-09-26 1998-04-01 Eyretel Limited Signal monitoring apparatus
US6185527B1 (en) * 1999-01-19 2001-02-06 International Business Machines Corporation System and method for automatic audio content analysis for word spotting, indexing, classification and retrieval
US20010040942A1 (en) * 1999-06-08 2001-11-15 Dictaphone Corporation System and method for recording and storing telephone call information
US6434520B1 (en) * 1999-04-16 2002-08-13 International Business Machines Corporation System and method for indexing and querying audio archives

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
DE69420096T2 (en) 1993-09-22 1999-12-09 Teknekron Infowitch Corp Telecommunication system monitoring
US6263049B1 (en) 1996-10-10 2001-07-17 Envision Telephony, Inc. Non-random call center supervisory method and apparatus
US6047060A (en) 1998-02-20 2000-04-04 Genesys Telecommunications Laboratories, Inc. Method and apparatus for enabling full interactive monitoring of calls to and from a call-in center
US6542602B1 (en) 2000-02-14 2003-04-01 Nice Systems Ltd. Telephone call monitoring system

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0833489A2 (en) * 1996-09-26 1998-04-01 Eyretel Limited Signal monitoring apparatus
US6185527B1 (en) * 1999-01-19 2001-02-06 International Business Machines Corporation System and method for automatic audio content analysis for word spotting, indexing, classification and retrieval
US6434520B1 (en) * 1999-04-16 2002-08-13 International Business Machines Corporation System and method for indexing and querying audio archives
US20010040942A1 (en) * 1999-06-08 2001-11-15 Dictaphone Corporation System and method for recording and storing telephone call information

Non-Patent Citations (2)

* Cited by examiner, † Cited by third party
Title
FRAKES ET AL.: "Information Retrieval Data Strucutres & Algorithms", 1992, PRENTICE-HALL, ISBN: 0-13-463837-9, pages: 264 - 268, XP002977283 *
See also references of EP1554719A4 *

Also Published As

Publication number Publication date
CA2502543A1 (en) 2004-04-29
CA2502543C (en) 2014-08-05
EP1554719A2 (en) 2005-07-20
AU2003301373A1 (en) 2004-05-04
AU2003301373B9 (en) 2009-07-23
EP1554719A4 (en) 2006-01-18
WO2004036544A2 (en) 2004-04-29
AU2003301373B2 (en) 2009-03-12

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