WO2005020543A3 - System and method for remote assistance - Google Patents

System and method for remote assistance Download PDF

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Publication number
WO2005020543A3
WO2005020543A3 PCT/US2004/026995 US2004026995W WO2005020543A3 WO 2005020543 A3 WO2005020543 A3 WO 2005020543A3 US 2004026995 W US2004026995 W US 2004026995W WO 2005020543 A3 WO2005020543 A3 WO 2005020543A3
Authority
WO
WIPO (PCT)
Prior art keywords
user
operator
support
design
systems
Prior art date
Application number
PCT/US2004/026995
Other languages
French (fr)
Other versions
WO2005020543A2 (en
Inventor
Robert S Keane
Original Assignee
Vistaprint Technologies Ltd
Robert S Keane
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Vistaprint Technologies Ltd, Robert S Keane filed Critical Vistaprint Technologies Ltd
Priority to EP04781643A priority Critical patent/EP1631904A2/en
Publication of WO2005020543A2 publication Critical patent/WO2005020543A2/en
Publication of WO2005020543A3 publication Critical patent/WO2005020543A3/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0605—Supply or demand aggregation
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
    • H04L9/40—Network security protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/30—Definitions, standards or architectural aspects of layered protocol stacks
    • H04L69/32—Architecture of open systems interconnection [OSI] 7-layer type protocol stacks, e.g. the interfaces between the data link level and the physical level
    • H04L69/322—Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions
    • H04L69/329—Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions in the application layer [OSI layer 7]

Abstract

A number of geographically dispersed automated product design systems and support systems are connected to a network. A user of a design system requesting assistance in using the design system is connected to an operator of one of the support systems. A display and control connection is established between the user system and the support system such that the operator of the support system can monitor and control the user system. A discussion connection is established between the user of the user system and the operator of the support system such that the user can submit inquiries to and receive responses from the operator while the operator is viewing the information being displayed to the user at the user system.
PCT/US2004/026995 2003-08-22 2004-08-19 System and method for remote assistance WO2005020543A2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
EP04781643A EP1631904A2 (en) 2003-08-22 2004-08-19 System and method for remote assistance

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US10/646,133 US7398470B2 (en) 2003-08-22 2003-08-22 System and method for remote assistance
US10/646,133 2003-08-22

Publications (2)

Publication Number Publication Date
WO2005020543A2 WO2005020543A2 (en) 2005-03-03
WO2005020543A3 true WO2005020543A3 (en) 2005-12-08

Family

ID=34194456

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2004/026995 WO2005020543A2 (en) 2003-08-22 2004-08-19 System and method for remote assistance

Country Status (3)

Country Link
US (2) US7398470B2 (en)
EP (3) EP2375321A1 (en)
WO (1) WO2005020543A2 (en)

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Also Published As

Publication number Publication date
US7398470B2 (en) 2008-07-08
EP1631904A2 (en) 2006-03-08
WO2005020543A2 (en) 2005-03-03
EP2375321A1 (en) 2011-10-12
EP2375322A1 (en) 2011-10-12
US20050044232A1 (en) 2005-02-24
US20080270266A1 (en) 2008-10-30

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