THE CLAIMS DEFINING THE INVENTION ARE AS FOLLOWS
1 A machine for dispensing beverages; the machine including; a housing an inlet for receiving a supply of water; at least one boiler which receives water from said water supply and which is/are capable of delivering hot water and /or steam; a mixing station which receives hot water and a predetermined dose of a beverage ingredient such as coffee for mixing with said hot water and subsequent delivery of said beverage from said machine; wherein the machine further comprises; machine intelligence electronics allowing local and remote monitoring of machine parameters. 2 A machine according to claim 1 wherein the machine parameters which are monitored include consumption of beverage ingredients, performance of machine hardware and maintenance periods.
3 A machine according to claim 2 wherein the machine electronics are linked to a remote control system. 4 A machine according to claim 3 wherein the remote control system includes a sub system which allows remote ordering of ingredients consumed by the machine.
5 A machine according to claim 4 wherein the remote control system further comprises an account verification sub system.
6 A machine according to claim 5 wherein the remote control system provides an equipment monitoring system which includes means to allow determination of a performance state of machine wear and software components.
7 A machine according to claim 6 further comprising a first LCD display for display of machine operating parameters.
8 A machine according to claim 7 further comprising a second LCD display for display of additional machine parameters.
9 A machine according to claim 8 wherein the first LCD display , displays an auto frother selection option to enable an operator to access a frother menu. 10 A machine according to claim 9 wherein the second LCD display allows operator selection of a manual menu.
11 A machine according to claim 10 wherein the first LCD menu provides operator selections from options including cappuccino, flat white, latte, foamed milk on/off, mocha, choco milk, hot chocolate, warm milk on/off, short black, black coffee and hot water.
12 A machine according to claim 11 wherein the second LCD menu provides operator selections from options including cappuccino, hot chocolate, short black, black coffee and hot water.
13 A machine according to claim 12 wherein the second LCD menu includes at least two manual selection options the first including an operator selection from cappuccino, black coffee, special coffee, large toggle and hot water.
14 A machine according to claim 13 wherein, a second of said at least two manual selection options includes an operator selection from special cappuccino, special black coffee, special short coffee, hot chocolate, large toggle and hot water.
15 A machine according to claim 14 wherein the machine electronics provides means to allow selection between an alternating mode in which an operator may select between two display modes and a non alternating mode wherein an operator can select a single fixed menu display without an alternative display option. 16 A machine according to claim 15 wherein the ordering sub system receives remote orders from a machine location.
17 A machine according to claim 16 wherein the ordering sub system processes an order according to historical ordering data from a consumer placing an order.
18 A machine according to claim 17 wherein the ordering sub system includes at least 24 months history of machine operating parameters such as maintenance criteria, beverage ingredients, turnover by month, calculation of current and projected consumable needs and delivery periods/cycles.
19 A machine according to claim 18 wherein the ordering sub system includes a projected ingredient order stage calculated and compared to a machine's past usage to determine if the order is a standard or new order.
20 A machine according to claim 19 wherein, the order is displayed on a machine LCD display and concurrently sent to a remote wide area network ( WAN).
21 A machine according to claim 20 wherein an order may be stored for later processing or printing out. 22 A machine according to claim 21 wherein access to the remote ordering is enabled by an access code.
23 A machine according to claim wherein the ordering sub system further comprises a consumer verification enter code.
24 A machine according to claim 23 wherein the sub system includes means to enable verification of the enter code.
25 A machine according to claim 24 wherein the order is received by a remote computer.
26 A machine according to claim 5 or 25 wherein the account verification phase is initiated by the remote computer. 27 A machine according to claim 26 wherein the account sub system includes means to allow order verification.
28 A machine according to claim 27 wherein the account subsystem allows a consumer to be direct debited.
29 A machine according to claim 28 wherein the accounting sub system provides a consumer with an approval code upon verification of the receipt of a payment.
30 A machine according to claim 29 wherein the accounting sub system includes access to a data base including consumer data.
31 A machine according to claim 30 wherein the data on the data base includes suburb, city, country, day, week, month, year, school holidays, blends, beverages. 32 A machine according to claim 31 wherein the accounting sub system includes means to provide reports to an operator or organisation summarising hourly, daily, weekly, monthly and year to date activity and projected activities for a period ( such as the following two months) by week and month.
33 A machine according to claim 6 or 32 wherein the equipment monitoring system provides protection for the hardware components of the dispensing machine by measurement of performance parameters.
34 A machine according to claim 34 further comprising at least one electric motor
35 A machine according to claim 34 further including means to remote monitor performance parameters of the at least one electric motor.
36 A machine according to claim 35 wherein performance parameters of the at least one electric motor are determined with reference to maximum and minimum revolutions.
37 A machine according to claim 36 wherein said measured performance data is compared to prescribed performance limits stored on a data base in said computer.
38 A machine according to claim 37 wherein performance data is transmitted via a wide area network (WAN).
39 A machine according to claim 38 wherein the system shows a code entered which initiates printing of a hardware performance report. 40 A machine according to claim 39 and further including seals .
41 A machine according to claim 40 wherein the seals' working life is tied to a number of total dispenses rendered by the machine.
42 A machine according to claim 41 further comprising mother boards and circuits . 43 A machine according to claim 42 further comprising at least one machine boiler, wherein said at least one boiler parameters are tested to determine if they are within prescribed ranges.
44 A machine according to claim 43 wherein the system allows for a system fault close down in the event parameters fall outside prescribed ranges.
45 A machine according to claim 44 wherein the machine communicates with the remote controller to determine machine requirements for, hardware maintenance, usage and performance.
46 A machine according to claim 45 wherein said remote monitoring is local or overseas.
47 A machine according to claim 46 wherein machine ingredient usage, performance and hardware status are monitored in real time to determine when the machine requires ingredients and /or maintenance.
48 A machine according to claim 47 wherein status of machine hardware is held on a data log establishing a machine and /or usage history.
49 A machine according to claim 48 wherein usage and performance data is uploaded to a central controller.
50 A machine according to claim 49 wherein machine performance reports are sent to a user for instance in the event that the performance criteria parameters are exceeded.
51 A machine according to claim 50 wherein ingredient consumption activity is monitored using at least one pulse sensor which monitors revolutions per minute of each machine motor.
52 A machine according to claim 51 wherein the at least one pulse sensor can determine motor speed ( revolutions per minute) to allow a calculation of a delivery rate enabled by the motor.
53 A machine according to claim 52 wherein monitoring and calibration of the machine motors by said at least one pulse sensor, allows a remote controller to determine if the machine is properly calibrated.
54 A machine according to claim 53 wherein said pulse sensors are fitted to each motor as decoders
55 A machine according to claim 54 wherein an operator of said machine establishes a link between a machine or plurality of machines and a central controller via a wide area network.
56 A machine according to claim 55 wherein the data base is retained on a computer at a central controller.
57 A machine according to claim 56 wherein machine performance parameters are compared to parameters contained in the data base. 58 A machine according to claim 57 further comprising an operator control panel having control buttons each individually programmed to perform coffee making functions.
59 A machine according to claim 58 wherein machine parameters of temperatures, pressures and coffee/water delivery quantities are controlled via machine software.
60 A machine according to claim 59 wherein said software allows unlimited menu selections for coffee beverage recipes, customer customised menu selections, customer configurable coffee beverage recipes and customer configurable cup sizes.
61 A machine according to claim 60 wherein the software can communicate with point of sale systems and with automatic product ordering systems.
62 A machine according to claim 61 wherein delivery of the coffee from the machine is performed via 24v DC gear motors fitted with an optical encoder to allow finite positioning of a drive auger to thereby allow predictable coffee quantity delivery. 63 A machine according to claim62 further comprising two automatic milk frothing devices connected to respective beverage mixing chambers to allow both the mixed ingredient and frothed milk to be delivered to a cup.
64 A machine according to claim 63 wherein the auto frother is designed to froth fresh milk.
65 A machine according to claim 64 wherein a water pump is fitted within the coffee machine and controls water delivery and pressure.
66 A machine according to claim 65 further comprising, an internal control module wherein the machine is controlled via a purpose built electronic circuit board. 67 A machine according to claim 66 wherein the circuit board comprises : a main board with plug on connections for 4 multifunction boards and CPU board; four multifunction configurable control boards; a CPU board with rs232 and USB communication ports; and a TbaselO/100 network port
68 A method for monitoring the performance and activity of a beverage dispensing machine of the type comprising ; a housing; an inlet for receiving a supply of water; at least one boiler which receives water from said water supply and which is/are capable of delivering hot water and /or steam; a mixing station which receives hot water and a predetermined dose of a beverage ingredient for mixing with said hot water and subsequent delivery of said beverage from said machine; machine intelligence electronics allowing local and remote monitoring of machine parameters, the method comprising the steps of: a) providing means in communication with said machine to allow monitoring of machine operating and performance parameters including consumption of beverage ingredients, performance of machine hardware and maintenance periods. b) linking said machine to a remote control system.
c) providing associated with said remote control system, a sub system which allows remote ordering of ingredients consumed by the machine. d) providing an account verification sub system. c) providing in the remote control system an equipment monitoring system which includes means to allow determination of a performance state of machine wear and software components.
69 A method according to claim 68 comprising the further step of providing a first LCD display for display of machine operating parameters.
70 A method according to claim comprising the further step of providing a second LCD display for display of additional machine parameters.
71 A method according to claim 70 comprising the further step of allowing an operator to access a menu selection displayed on said LCD displays.
72 A method according to claim 71 comprising the further step of providing on the menu operator selections from options including cappuccino, flat white, latte, foamed milk on/off, mocha, choco milk, hot chocolate, warm milk on/off, short black, black coffee and hot water.
73 A method according to claim 72 comprising the further step of providing operator selections from options including cappuccino, hot chocolate, short black, black coffee and hot water. 74 A method according to claim 73 comprising the further step of providing means to allowing selection between an alternating mode in which an operator may select between two display modes and a non alternating mode wherein an operator can select a single fixed menu display without an alternative display option. 75 A method according to claim 74 comprising the further step of submitting an order to the ordering sub system from a machine location.
16 A method according to claim 75 comprising the further step of processing an order according to historical ordering data from a consumer machine placing an order.
77 A method according to claim 76 comprising the further step of uploading a data base with at least 24 months history of machine operating parameters such as maintenance criteria, beverage ingredients, turnover by month, calculation of current and projected consumable needs and delivery periods/cycles.
78 A method according to claim 77 comprising the further step of displaying an order on said LCD screens and concurrently sending the order for processing via a remote wide area network ( WAN)- 79 A method according to claim 78 comprising the further step of providing an operator with an access code.
80 A method according to claim 79 comprising the further step of providing in the ordering system a consumer verification enter code.
81 A method according to claim 81 comprising the further step of providing means to enable verification of the enter code.
82 A method according to claim 81 comprising the further step of providing a remote computer for processing orders and holding data concerning machine performance.
83 A method according to claim comprising the further step of allowing the account verification phase to be initiated by the remote computer.
84 A method according to claim 83 comprising the further step of providing in the account sub system includes means to allow order verification.
85 A method according to claim comprising the further steps of direct debiting a consumer and providing a consumer with an approval code upon verification of the receipt of a payment..
86 A method according to claim.85 comprising the further step of allowing the accounting sub system access to a data base including consumer data.
87 A method according to claim 86 comprising the further step of providing on the data base data including consumer suburb, city, country, day, week, month, year, school holidays, blends, beverages.
88 A method according to claim 87 comprising the further step of providing with the accounting sub system means to provide reports to an operator or organisation summarising hourly, daily, weekly, monthly and year to date activity and projected activities for a period ( such as the following two months) by week and month. 89 A method according to claim comprising the further step of providing means at the remote monitoring system to protect hardware components of the dispensing machine by measurement of performance parameters.
90 A method according to claim 89 comprising the further step of remote monitoring of performance parameters of at least one electric motor with reference to maximum and minimum revolutions.
91 A method according to claim 90 comprising the further step of comparing measured performance data to prescribed performance limits stored on a data base in said computer.
92 A method according to claim 91 comprising the further step of transmitting performance data via a wide area network (WAN).
93 A method according to claim 92 comprising the further step of remote monitoring of machine boilers, seals and other boards by linking working life to total number of dispenses over a predetermined period.
94 A method according to claim 94 comprising the further step of providing a system fault close down in the event parameters fall outside prescribed ranges.
95 A method according to claim 94 comprising the further step of allowing machine communication with the remote controller to determine machine requirements for, hardware maintenance, usage and performance.
96 A method according to claim 95 comprising the further step of uploading machine usage data to the data storage computer.
97 A method according to claim 96 comprising the further step of monitoring ingredient consumption activity using at least one pulse sensor which monitors revolutions per minute of each machine motor.
98 A method according to claim 97 comprising the further step of monitoring and calibration of machine motors by said at least one pulse sensor and allowing a remote controller to determine if the machine is properly calibrated.
99 A machine for dispensing beverages; the machine including; a housing; an inlet for receiving a supply of water; at least one boiler which receives water from said water supply and which is/are capable of delivering hot water and /or steam; a mixing station which receives hot water and a predetermined dose of a beverage for mixing with said hot water and subsequent delivery of said beverage from said machine; wherein the machine further comprises; machine intelligence electronics allowing local and remote monitoring of machine parameters wherein, the machine electronics are linked to a remote control system.
100 A machine according to claim 99 wherein the remote control system includes a) a sub system which allows remote ordering of ingredients consumed by the machine.
b) an account verification sub system. c) an equipment monitoring system which includes means to allow determination of a performance state of machine wear and software components. 101 A machine according to claim 100 further comprising; a) a first LCD display for display of machine operating parameters. b) a second LCD display for display of additional machine parameters.
102 A machine according to claim 101 wherein the first LCD display , displays an auto frother selection option to enable an operator to access a frother menu and the second LCD display allows operator selection of a manual menu.
103 A machine according to claim 102 wherein the machine electronics provides means to allow selection between an alternating mode in which an operator may select between two display modes and a non alternating mode wherein an operator can select a single fixed menu display without an alternative display option. 104 A machine according to claim 103 wherein the ordering sub system includes a projected ingredient order stage calculated and compared to a machine's past usage to determine if the order is a standard or new order.
105 A machine according to claim 104 wherein, the order is displayed on a machine LCD display and concurrently sent for processing to a remote wide area network (WAN).
106 A machine according to claim 105 wherein the order is received by a remote computer.
107 A beverage machine for delivering hot beverages; the machine including; an inlet for receiving a supply of water; at least one boiler which receives water from said water supply and which is/are capable of delivering hot water and /or steam;
a mixing station which receives hot water and a predetermined dose of a beverage such as coffee for mixing with said hot water and subsequent delivery of said beverage from said machine; a cooling chamber which receives part said water supply and which delivers hot water at a predetermined maximum temperature to said mixing station via an outlet the cooling chamber including at least one inlet and at least one outlet wherein said cooling chamber receives cold water from said water supply and wherein said cooling chamber receives hot water from said boiler for delivery to said mixing station, wherein the machine further comprises; a system for monitoring and/or changing usage of ingredients and maintenance of the machine via a wide area network wherein data relating to said usage and maintenance is transmitted to a data base thereby allowing comparison between usage and performance parameters relative to data stored in said data base. 108 A system for remote monitoring of a beverage machine for delivering ingredients; the system comprising ; 'first monitoring' means for monitoring performance of machine hardware and, 'second monitoring' means for determining consumption of ingredients in the machine; the 'first monitoring' means comprising at least one sensor for monitoring at least one motor, means for communication between the sensor and a wide area network a data base in communication with said wide area network and for comparing performance values determined by said sensor of said at least one motor with predetermined normal performance values for each said at least one motor contained in said data base; the 'second monitoring' means comprising; a local station and a remote station, a wide area network in communication with each said local and remote stations, a
remote processing order system and an account verification system which processes product orders.
109 A beverage dispensing machine according to claim 108 wherein, the control means includes; machine intelligence enabling an operator to monitor machine activity and/or operation parameters such as beverage usage, a remote controller for monitoring machine hardware and ingredient usage, and a user interface.
110 A beverage dispensing machine according to claim 109 wherein the machine intelligence is located within or remote from the machine and allows commissioning and programming of the machine to enable monitoring and/or control of machine activity.
111 A beverage dispensing machine according to claim 110 wherein the controller includes central intelligence comprising process control means and information processing means.
112 A beverage dispensing machine according to claim 111 wherein the user interface preferably includes a user liquid crystal display interface and a circuit board wherein the LCD relays information to a user regarding machine performance.
113 A beverage dispensing machine according to claim 112 wherein the machine intelligence collects data and relays the data to a data storage which is located within the body of the machine or at a location remote from the machine.
114 A beverage dispensing machine according to claim 113 wherein machine intelligence located remote from the machine, is down loaded to or uploaded from the remote location, thereby enabling a comparison of stored data with performance data.
115 A beverage dispensing machine according to claim 114 wherein machine intelligence for the beverage machine includes a central controller, at least one user liquid crystal display interface, a circuit board, a user interface, wherein said controller includes central intelligence comprising a process control computer and information processing means.
116 A control, monitoring and management system for use in the management and control of a beverage dispensing machine; the control and management system comprising; a main controller and a user interface, wherein the main controller includes a link to said user interface; the main controller further including central intelligence comprising information processing and control sections; enabling the operation and performance of the dispensing machine to be monitored and controlled locally or remotely.