WO2006128242A1 - Remote video packaging system - Google Patents

Abstract

A process for providing packaged video of criteria determined application process such as an employment opportunity for remotely located applicants, the process including allowing a substantially real-time video communications link at a remote location to the selected interviewer, providing a question system associated with the interviewer communication link for the interviewer to question the applicant over the real-time video communications link; storing, in a first memory storage device coupled to said interviewer communication link a video of the interview between the applicant and the interviewer over the video communication link; storing in the first memory storage or in a second electronic memory storage, a data package related to said video interview and including tags entered by said interviewer and related to the content of answers of the applicant during the video interview; receiving at the first location the recorded video of the interview between the applicant and the interviewer over the video communication link and data package related to said video interview and including tags entered by said interviewer and related to the content of answers of the applicant during the video interview; and automatically presenting the video package with visual display of the tags on the data package related to said video interview and allowing selective sectional viewing of the video package based on the tags selected by user at the first location remote from the applicants.

Description

Remote video packaging system

The present application is also related to and claims priority from Australian Provisional Application No.2005902834, filed 1 June 2005, entitled "Remote Video Packaging" which is hereby incorporated by reference in its entirety.

This invention relates to a method and means of undertaking packaging of video. It is more particularly related to packaging of video generated from a plurality of remote sources.

In one form the invention particularly relates to a method and means of undertaking broadcasting of packaged video of information or opinions from a plurality of remote sources. In another form the invention particularly relates to a method and means of undertaking packaged video of interviews from a plurality of remote sources, such as can be used by recruitment agencies or human resource departments of prospective employers.

It is more particularly aimed at providing a ready quality controlled broadcast program of communication from a range of sources with a review of information or opinions provided in the plurality of video from the plurality of remote sources. However it is not limited to such use.

Throughout this document the word "video" includes segments of image and audio transmission. This can be provided by a 3G telecommunication handset or webcam on the Internet. Further the word "broadcast" includes television broadcast, internet webcast and 3 G telecommunication handset broadcast.

Often it is important to obtain opinions or information from people who are widespread in a metropolis or could be more further remote in the country or in a foreign country and would not be readily able to attend a meeting point located by such means. Sometimes it is important to more quickly have these people available. Other times it is important to only have a selected few attend the meeting. The selection often needs to be based on their merits as being the most suitable or having an opinion that should be heard or having information of interest.

However to provide the selection requires locating the person and assessing the opinion, information or other material provided by that person. This is the critical bottleneck in the system that has not to date been fully addressed.

Another important aspect is the presentability of the person's opinion and the connection of the person's opinion to the general public. Although the look of the person does sometimes release prejudices, it is however an essential requirement in order to assess the reliability that the information or opinion is genuine. Too often the cloak of anonymity provided by voice only on radio or text only on Internet results in ingenuine information or opinion. It is more likely that pure prejudices are aired in the apparent security of the anonymity.

The field of human resources makes use of personal interaction in order to assess and maintain acceptable working practices of an organisation. A critical time for this assessment is at the time of employing people for the organisation. Although internet advertising and email applications are commonly used it is not appropriate to merely allow ideo of prospective employees to be submitted for review. Such material will be of variable quality and type, which will cause considerable difficulty for the reviewer to use. Further unfettered creation of video leaves open the aspect of false or misleading information that results in the best candidate being overlooked due to their lack of video creation skills when that skill is not a requirement of the expected employee. Still further the unfettered creation leaves open the use of professional video makers undertaking your video in order to provide a result that is expected by the employer. This psychology review of the employer to provide the video des not allow a true and correct selection of the best candidate for the new employment.

In another arena of obtaining opinions on current affairs by a wider range of relevant informers, television is the main media that uses a visual image of a person giving opinions. Generally television shows utilise television studios where there is quality controlled recording equipment. At these studios are the professional interviewers and editors and producers in order to produce a broadcast quality controlled show. However the use of television studios limits the show to people attending the studio to provide opinions or information. It is possible to attend a studio in another state or country and by way of satellite connection or optical fibre connection talk with remote at high communication speeds. However this still limits the show to people who have been located by research and have been organised to attend the local studio or the remote studio.

It is known to have outside broadcasts and particularly interviews of people on the street. However such is limited to the people that are actually at the location at the time that the film crew is at the location. Further it is not possible to quietly and privately interview each person and therefore the only option is to let the camera roll and to hope the editor back at the studio can sufficiently cut some parts of the recorded film into a broadcastable segment. It is clearly necessary to develop a method of providing better quality controlled information or opinions.

It is therefore an object of the invention to provide a method of providing packaged quality controlled video segments from remote sources.

Also it is an object of the invention to provide a method of providing quality controlled broadcastable segments.

It is also an object of the invention to provide a method of broadcasting information or opinions which overcomes or ameliorates the problems of the prior art and which provides a more effective commercial product.

Summary of the Invention

In accordance with the invention there is provided a method of remote video packaging including the steps of: a. receiving calls over a communication medium from one or more video image receiving apparatuses of a plurality of callers each at one or more remote locations; b. creating a video segment of each caller from the one or more remote sources over the communication medium; c. including a tag on the plurality of video segments at relatively corresponding sections; and d. collating and packaging said plurality of video segments; wherein the plurality of video segments from the one or more remote sources can be viewed by a third party with use of the tags to identify corresponding sections of each video segment.

The communication means can be a mobile telephone phone such as a 3 G video phone.

The creation of the video segment can be under the supervision of an interviewer located at a position remote to the callers.

The interviewer can be quality controlling the creation of the video segment both technically and in content. The interviewer can at run time be tagging the video segment to identify segments or particular answers or structure of the video segment to allow ready viewing of the plurality of video segments from the one or more remote sources in an edited manner by a third party at a further location. This viewing can be by a further editing making use of the tagged video segments to create an edited collation of the plurality of video segments. This further editing can be at run time of the viewing by the display means using the tagging of the video segments to determine automatically viewable portions of the video segments.

Also in accordance with the invention there is provided a method of broadcasting a show over a broadcast network including the steps of: creating a plurality of broadcast segments; collating and editing said broadcast segments; broadcasting said edited and collated broadcast segments; wherein there is a use of a plurality of recorded individual telecommunication transmissions as input into the broadcast segments.

In particular there is a quality controlled control over the input of the recorded individual telecommunication transmissions by direct communication with the caller of each individual telecommunication transmissions.

The callers can be encouraged into providing opinions on a topic and instigating the individual telecommunication transmissions by a broadcast of a particular topic. However the topic could be otherwise publicised by publications such as leaflets or by advertising such as on building or vehicle billboards or by other means.

The invention also provides a means of broadcast feedback in which the broadcast edited and collated broadcast segments includes a qualitative and quantitative analysis of the topic based on the plurality of recorded individual telecommunication transmissions forming input into the broadcast segments.

The invention also provides a method of creating a broadcast segment including the steps of: providing a communication port for receiving individual calls from one or more interested parties over a first communication means; providing one or more communication channels over a second communication means to an interviewer; directing said received individual calls from one or more interested parties over a first communication means to an interviewer on one of the communication channels over the second communication means; the interviewer remotely creating and recording an interview with the interested parties over the first communication means; the interviewer sending the recorded interview to a central storage means for receiving a plurality of interviews.

There is also provided a method of collating and editing a broadcast segment including the steps of; providing a computer storage means; providing a communication port to the computer storage means for receiving remotely created broadcast segments to the computer storage means; providing an editing function for editing remotely created broadcast segments.

Still further there is provided a method of providing a plurality of income streams in a broadcast method including any one or more of the following: advertising a requested topic on a broadcast means and providing a communication port and an advertised address to the communication port in which the requestor is charged a fee for said advertising of topic and advertising of address of communication port; providing a communication facility on a mobile communication handset allowing the handset provider to provide an interactive communication and details of current and previous topics at a cost; using a public communication channel to a communication port having charge rates for the call including a call cost element redeemable by the telecommunication provider and a communication port charge redeemable by the leasor of the communication port; providing a communication link from the communication port to one of a plurality of interviewers wherein the interviewers can include an initial interviewer selection fee and the interviewer can be on commission based on interviews made or interviews later used; providing a broadcast of a plurality of recorded interviews in a collated and edited form which can be sponsored or include advertising to the public able to view the broadcast; providing a library of interviews of topics in a central storage means that can be requested and used at costs including library access costs and interview usage costs.

Also the invention provides a method of providing broadcast feedback from multiple remote public inputs including the steps of: controlling the form of the multiple public remote inputs by providing a controlled questioning of the public input over remote communication means such that there are quality controlled inputs; providing an analysis or comments on the quality controlled multiple public remote inputs; and broadcasting the analysis or comments on the quality controlled multiple public remote inputs to provide quality controlled qualitative feedback that is more that mere quantitative feedback.

Interviewing is a highly specialised skill that cannot be performed well by an unaided- novice. This system allows for less-expert interviewers to perform an interview with a high degree of proficiency. An interviewer video packaging product is provided which can be used when connected to a communication means for use in interview of an interviewee. The interviewer video packaging product has a question-viewing element having predetermined questions able to be viewed by the interviewer through display means. Also there includes the use of interview template (what data given to the interview on interview commencement) and synchronisation of tag and video interview stream.

The interviewer video packaging product further includes a recorded response means for recording the response of the interviewee through the communication means. The interviewer video packaging product further includes a tagging means for the interviewer to selectively tag the recorded response wherein the tagging can occur in real time as the response is recorded. This recorded tagged response can affect the question to be asked in a predefined manner.

The numerical progression of categories (related to question number) can be altered by interviewer or interviewee particularly if questions are provided to candidates before the interview. Good performance can be associated with re-ordering the questions. This may result in an out of sequence effect. However tagging of responses still allows for identification of responses out of sequence. Automated progression of questions might occur or progression of questions can be predetermined calculation based on actual responses as tagged.. The interviewer could need to explicitly enter the question number. This raises again the need for "interview logistics" to be one category. A category that should not count toward an answer and should be skipped automatically in play back unless the viewer explicitly chooses to watch that component. Typical examples would be: o Interviewee asking for 30seconds think time o The interviewer stumbling and asking for a similar short moment to get on track o Possible technical artefacts where both parties are caught for 30- seconds in a communication 'glitch' due to a temporary loss of connection for instance. o Basically anything that the interviewer does not want the end client to see (though not hidden from the end client, it is available but tagged to allow selective omission).

The method also allows the interviewer to be able to record intelligent metrics about the interview both during and after the interview. This includes technical details such as recording mechanism, protocols etc. However it also includes subjective details of the interviewer to the responses as identified in real time.

The response is recorded with tagging in such a way that there can be an on screen graphical interface of questions and responses and the actual metrics to be recorded during the interview. By predefinition of the questions and tagging to be used a search engine can be used to search the 'set' of recording and metrics of the final recorded responses.

This "facilitatory system" allows novice interviewers to perform as "experts", in the arena especially of selection of questions for the interview, but also other interviewing areas. In particular the question-viewing element selectively provides a question based at least partially on the tagged recorded responses. The step of feeding back the tag results into question selection can use algorithms to detect divergence of intent template to actual template. Predefined action(s) are displayed to the interviewer when a divergence has been noted. If required such variations of interview could be identified, however generally there will be no detail on tag retrieval as this is the benefit of controlling the responses in real time.

Current interview practice is set up in a kind of adversarial way, to ask a question and to provide only minor clarification on what that questions means. Providing an interviewee video packaging product facilitates and supports the comprehension of not only the question but the interpretation of the question. The interviewee video packaging product can be used when connected to a communication means for use in interview by an interviewer. It can include a question element having predetermined questions able to be viewed by the interviewee through display means. This could be provided prior to the interview.

There also can be an input means having at least a connection address allowing the interviewee to connect through the communication means to input matter with regard to an interview. This allows capturing of input of the interviewee's opinion of important information.

However initially the interviewee has input as this can involve the interviewee able to select preferred interviewer and to arrange suitable time for the interview. Still further the interviewee video packaging product includes a response means having at least a formatting element to enable connection through the communication means for the interviewee to respond to questions as presented by the interviewer. This means there is an active real time connection, which means the recorded interview is at real time and controlled remotely by the interviewer.

However the input system can not only have two states of questioning or answering but can include a third state. It is a good respondent technique to ask for "time out". If a question is particularly detailed or difficult, an interviewee might ask to have some time to think about this response. In fact this is encouraged to some degree to enhance responses. This also helps the interviewee to provide a "best case scenario" response and removes (or reduces substantially) the probability that a good-quality candidate provides a poor response because of issues unrelated to important selection criteria (nervous, misunderstood intent of the question etc). Following from that, correct use of pause and other good interviewee techniques should be tagged with a general category like "good communication control" or the like.

Furthering this, the interview style takes a positive approach, emphasising appropriate and impressive responses while downplaying inappropriate or poor responses. To undertake this improvement, the remote video packaging system can display visually timeline represented tagged recorded responses which also identifies a recorded merit or other characteristic of the response, as identified by the interviewer when tagging. This will facilitate a better selection, because poor responses are not good predictors of job-fit. Instead, appropriate and impressive responses will be identified and differentiate the best candidates.

By use of tagging there can also be selected control of the viewing of recorded responses. In particular material which is sensitive or private that might be accessible to Human Resources department or senior management, can be excluded from viewing by others such as colleagues or board members or other executives that might be in the selection means for other reasons.

It can be seen that the system allows third parties to interview candidates. The interviewers can be paid, and in some circumstances the interviewees can be paid.

Brief Description of the Drawings

In order that this invention is more readily understood embodiments of the invention will be described by way of illustration only with reference to the Figures wherein:

Figure 1 is a diagrammatic detail of a video packaging system in accordance with an embodiment of the invention showing the possible parties and their connection by communication means.

Figure 2 is a diagrammatic detail of the interaction timeline of he parties using the video packaging system of Figure 1;

Figure 3 is a diagrammatic detail of the video packaging system of Figure 1 when based on the Internet and public telecommunication systems;

Figure 4 is a diagrammatic detail of the interview timeline of the various parties and communication means in the communication of the video packaging system of Figure 1;

Figure 5 is a diagrammatic detail of the post interview timeline of the various parties and communication means in the communication of the video packaging system of Figure 1; Figure 6 is a diagrammatic detail of the retrieval timeline of the various parties and communication means in the communication of the video packaging system of Figure 1;

Figure 7 is a diagrammatic view of the elements of the an interviewer video packaging product showing possible tagging undertaken by the interviewer of interviews recorded including question markers, and characteristics identifiers.

Figure 8 is a diagrammatic view of the elements of the post interview control of recorded responses undertaken by the interviewer video packaging product showing review and post tagging of possible tagging undertaken by the interviewer of interviews recorded including question markers, and characteristics identifiers. Figure 9 is a diagrammatic view of the retrieval elements of the post interview retrieval of recorded responses by an interviewer video packaging product showing possible review of tagging undertaken by the interviewer of interviews recorded including question markers, and characteristics identifiers.

Figure 10 is a diagrammatic view of the tagging means for use by the interviewer for tagging recorded responses

Figure 11 is a general communication means for use in one form of the remote video packaging;

Figure 12 is showing an example interview intent diagram

Figure 13- Sample complete tag GUI timeline. Showing tags laid down in the Answer, Skills and Leadership categories but none in the Values category.

Figure 14 - Tagging application states. The interviewer uses the keyboard / mouse to tag (change states). Recording category tags can only be done during the answer state.

Figure 15 - System control diagram. Tags are feedback into the system so Intent versus Actual interviewee information can be monitored.

Figure 16 - Mid interview tag timeline. Time scrolls horizontally right with the current time shown as the green vertical line. Tag marks are made during the interview by the interviewer.

Figure 17 - Actual mid interview tag profile versus Intent profile.

Figure 18 is a diagrammatic view of the interaction of the various parties in use of the video packaging system Figure 19 is an example screen download of an initial client screen showing an in progress job.

Figure 20 - is an example screen download of a create new job wizard. Step 1/7

Figure 21 is an example screen download of a create new job client wizard with job Details. Step 2/7

Figure 22 is an example screen download of a create new job wizard with interview details. Step 3/7

Figure 23 is an example screen download of a create new job wizard with applicant details. Step 4/7 Figure 24 is an example screen download of a create new job wizard with interview timing and progress notification. Step 5/7

Figure 25 is an example screen download of a create new job wizard with summary and payment. Step 6/7

Figure 26 is an example screen download of a job created with applicant log in details created. Step 7/7

Figure 27 is an example screen download of a job applicant home page showing scheduled interview.

Figure 28 is an example screen download of a job applicant 'schedule' interview appointment screen Figure 29 is an example screen download of a live interview dashboard. The interviewer is in the small panel.

Figure 30 is an example screen download of an applicant PC Interface home Figure 31 is an example screen download of a client home screen with an in progress job.

Figure 32 is an example screen download of a client job information screen.

Figure 33 is an example screen download of a client interview player with tag dashboard;

Figure 34 is a diagrammatic view of the structure of the system;

Figures 35, 36,37,and 38 are programmed application windows of modules of the system;

Figures 39, 40, 41, and 42 are UML diagrams of the module data structure and operations

Figure 43 is a diagrammatic view of the MPEG design structural use of tags for the system;

Figure 44 is an applicant's sequence diagram of interview; and

Figure 45 is an interview process state diagram.

Description of Preferred Embodiments of the Invention

BROADCAST SYSTEM

Referring to the Figures the remote video packaging system can be used as a broadcast aid. First the system can receive calls over a communication medium from one or more video image receiving apparatuses of a plurality of callers each at one or more remote locations. Video segment of each caller are created from the one or more remote sources over the communication medium. This includes tagging on the plurality of video segments at relatively corresponding sections. The video segments are then collated and packaged so the plurality of video segments from the one or more remote sources can be viewed by a third party with use of the tags to identify corresponding sections of each video segment.

The communication port can be in the form of a 3 G video call centre platform for receiving individual calls from one or more interested parties over a first communication means being the 3 G telecommunication network from 3 G telephones having cameras installed to allow live transmission of video. There are also one or more communication channels over a second communication means to one or more franchisee interviewers who are expert in interviewing the callers to the call centre platform, hi this way you do not just have babble but can obtain this recruiting video packaging productful comments and opinions from the callers.

The call centre can be a mobile-to-PC video call centre solution with plug & play fully interactive solution for PC and 3G mobile users. It can include multiple call interaction with call waiting video, recorded video messages and call-back capability. The call centre can have easy integration with CRMs

Therefore in this system the call centre platform directs the received individual calls from one or more interested parties over the 3 G network to a remote interviewer on one of the communication channels over the second communication means which can also be the 3 G network but could be another platform such as internet or satellite or landline or optical fibre. By the interviewer remotely creating and recording an interview with the interested parties over the first communication means, the interviewer is able to have an independent and flexible business. However instead of being restricted to interviewing people at a single location the interviewer can obtain various opinions and comments from a range of people over a range of locations.

The interviewer sends the recorded interview to a central storage means, which receives a plurality of interviews from the one or many interviewers. This central storage means can be reviewed and collating and editing of said broadcast segments is undertaken to provide a final product that can be broadcast on television channel or other broadcast means.

This method of collating and editing a broadcast segment includes a plurality of income streams in order to finance the broadcast system.

Firstly the topic generally needs to be broadcast in order to obtain general interest. Clearly there can be parties, which relate commercially to the topic or wish to be associated with the broadcast system. Therefore advertising can associate with the requested topic on a broadcast means and providing a communication port and an advertised address to the communication port. The advertiser is charged a fee for the advertising of topic and advertising of address of communication port.

The broadcast system involves further interest in 3 G networks which can wish to have exclusive or at least inclusive use of their 3 G communication facility. There can be use of a particular interactive mobile communication handset allowing the handset provider to provide an interactive communication and details of current and previous topics at a cost.

The general use of the public communication channel to a communication port can also incur charge rates for the call including a call cost element redeemable by the telecommunication provider and a communication port charge redeemable by the leasor of the communication port.

If interviewers wish to be included in the system they could purchase franchises or at least have joining fee. Therefore providing a communication link from the communication port to one of a plurality of interviewers wherein the interviewers can include an initial interviewer selection fee and the interviewer can be on commission based on interviews made or interviews later used.

The provision of a broadcastable show of a plurality of recorded interviews in a collated and edited form to a broadcast network can involve charges or at least the show can be sponsored or include advertising to the public able to view the broadcast.

There is also the possibility of providing a library of interviews of topics in a central storage means that can be requested and used at costs including library access costs and interview usage costs. A television broadcast scenario

A particular television show can be concerned with the opinions of people and allow individual viewers to be involved in the excitement, fascination and wonder of understanding and creating an informed opinion. This opinion can be used to create a future plan of action or merely to develop your own understanding of you and the world around you. Strategic foresight methods can be used so that viewers will gain this recruiting video packaging product of their own trajectory within world trends, driving forces and critical uncertainties.

The show is based on the opinions of viewers, what people believe about the past, present and future, why they believe it, their assumptions about the world and the myths that underpin what is "real". It is therefore necessary to have input from viewers and viewers can participate via their 3G mobile telephones. A topic is broadcast and callers ring a particular call centre and are interviewed remotely by interviewers to create a video segment.

The interviewer, from a remote location to the callers, is able to lead the format of the interview so that callers can provide their opinion in a manner that is more effective.

The interview is quality controlled controlling the technical video and if required assisting the structure of the opinion but as a professional interviewer is not affecting or leading the opinion of the caller. At real time the interviewer can be tagging the video for important or interesting parts or purely to identify structure or categories of opinions.

In this way the tagged video can be packaged with other interviews and be readily edited according to requirements of the television show.

It can be seen that the system provides a video feedback to a broadcast. The viewers can see the opinions of the viewers of the broadcast and therefore the show itself does not dictate any particular point of view but is a vehicle for the public's opinions. People can then create their own shared opinion, future or action or develop their own opinion, future or action based on real people's opinions rather than broadcasted "celebrity's" opinions.

Still further the packaged videos become a library that at any time can be reedited into another show due to the particular structure of interview provided by the interviewer and the particular tagging.

AN INTERVIEW SYSTEM FOR AN EMPLOYMENT POSITION An employer may wish to advertise a position vacant and a large number of applicants could apply. Instead of having a long line up at a location which inconveniences the people undertaking their usual business at the location and could jeopardise income or create an unacceptable occupational health and safety issue or a security issue.

Therefore a plurality of callers can use their 3 G mobile telephones to a call centre which relays each call to an interviewer that can be at the call centre or remote from the call centre. The interviewer can direct an interview of the caller over the telecommunication medium to create a video segment. The interviewer can instigate a number of questions and can at runtime tag the answers to each question.

The employer is provided with a package of video segments and can by use of the tags run through the plurality of video segments and self edit by automatically at runtime jumping to the tagged answers.

The interviewer can also provide editing or tags of the important criteria so that the employer can run through the answers of a single question over a number of prospective employees to determine the short list of selections of people to further interview.

The system is designed to help interviewers to monitor and influence interview data gathered from interviewees during a live interview. When interviewee responses deviate from the intent of an interview the system will alert interviewers and instigate a resolution process whilst in the interview. The intent of the interview is the type of responses the stakeholder of the interview wants from the interviewee. Often interviewees will not answer the specific question, answer off topic or have prefabricated answers. The system tracks the responses and takes action to alert and aid the interviewer during the interview if the interviewee is significantly off track. The result is a more focused interview, closer inline with original interview intent.

The system is to be used within the Provider interview architecture. That is, interviewers and interviewees are remote parties exchange voice and video data via the internet or 3 G. The interview is recorded for later stakeholder viewing.

There are three users of the system:

Stakeholder The stakeholder creates the interview input data in the setup phase (questions, categories/question types, time budget). This describes what interview data they want from the interviewee. This is the intent of the interview.

Interviewer Asks the interviewee questions during the interview and interacts with the interview intent management system.

Interviewee An individual being interviewed by the interviewer on behalf of the stakeholder.

Setup Phase

The interview stakeholder inputs a set of questions and meta data into the system.

Each question item contains:

Type A categorisation of the question. There is no limit to the number of categories or String questions that may be found in the categories. Each category must be unique.

This data shapes the intent of the interview. Grouping all the questions into categories and adding the total time per category gives a profile of the focus/intent of the interview data. That is, exactly what type of data the stakeholder wants from the interviewee.

An example question set. This example will be used throughout this document.

This question set shows that the emphasis of this 10 minute interview is leadership. An interviewee who is asked these questions but answers all questions in a skills based context is not fulfilling the intent of the interview as spelt out by the stakeholder. This is displayed graphically in Figure 12.

Interview Phase

The question set is loaded into the interviewer interface when an interview commences. The interview interface is the working interface seen by the interviewer during a live interview. This is a web based interface containing both a video call centre plugin, the encapsulating web environment page and the Provider specific interview applications and tools.

The Provider specific applications are the question application and the tagging application.

Referring to Figure 13, the tagging application serves two roles; marking and categorising interviewee responses. Interviewers create tags during the interview using the interviewer interface (PC keyboard or mouse). A single tag servers both functions of marking and categorizing. There are not separate tags for each.

Marking identifies when in the timeline an interviewee makes noteworthy statements.. These tag markings are bookmarks that can be used by stakeholders to skip to these points of interest when reviewing and interview without resorting to watching the entire video.

Categorising keeps a running total of the types and duration of responses given by the interviewee. This can be continually compared to the expected intent of the interview. If there is a large discrepancy between what is being tagged to what the intent of the interview is, the system can take action.

An interview can have any number of tags though practically there is a realistic limit of how many tags an interview can comfortably handle in an interview. The default tags are the question category types (typically around 4) and the question/answer bookmarks.

Tagging for Marking

Tagging for marking bookmarks important interview events. This enhances navigating of recorded interviews by stakeholders after the interview has been completed. Stakeholders can search for tags and playback relevant portions of the interviews using the search results.

During an interview it is assumed that the interview is in one of two states:

1) Question. Interviewer asking a question (interviewer talking)

2) Answer. Interviewee answering a question (interviewee talking)

Category tags mark points of interest within applicant responses so only occur when an interview is in the Answer state. If the interview is not in one of these states it will be deemed to be in the interviewer control (state 1). As shown in Figure 14, during an interview, the types of tags that an interviewer can use:

1) Question tags. These tags denote when the interviewer is asking a question (duration) and question number being asked. This describes interviews in state 1.

2) Answer tags. These tags denote when the interviewee is answering a question (duration) and question number being answered.

Tagging the start of a question ends a corresponding answer tag. By default the value of the question (question number) will be one more than the last answer. Tagging the end of a question starts an answer tag with the same value as the preceding question.

3) Category tags. These tags denote category relevant answers of interviewee responses. Ideal interviewee response categories should mirror the question category types. These tags can only be laid down during the answer state though may overlap each other (interviewee talking about multiple categories simultaneously) .

4) Category free tags. Interviewers may note interesting interview features that are out of the default category bounds. This includes text comments.

A single tag consists of the following data. There is no limit to the number of tags that can be placed within an interview.

AU the tag data is stored along with the recorded interview.

Tagging for Intent Referring to Figure 15, tagging for intent uses the same tags as tagging for marking however, the information is used real time by the system during the interview. As tags are marked by the interview, the system keeps a running total of time tagged per category. After some time to gather data, this answer profile is continually compared to the intent (expected) profile created by the stakeholder. If the intent profile is significantly different to the answer profile the system will take action. This action could be a combination of:

• Audio/visual feedback to the interview via the interview interface indicating that the interviewee is deviating from the interview intent profile.

• Dynamic feedback to the question set to promote (in order asked) or add questions relating to the under developed categories.

• Dynamic feedback to the question set to demote (in order asked) or remove questions relating to the over developed categories. This system is designed to aid interviewers keep interviewee responses on track.

Detecting off track interviews Using the same example, an interviewee might halfway through an interview currently answering question 3. The interviewer has interpreted the answers and laid down the tag line during the interview as shown in a mid interview tag timeline in figure 17.

As tags are laid down, a profile of the actual response types is constructed from these tags and compared to the intent profile. This is done by tallying the seconds of tag per category. In the above tag line, the 3 durations of the Skills tag category would be added together, there is a single tag in the Leadership and no tag in the Values category. This mid interview tag stream would create would create a profile as shown in Figure 17.

Even though the intent profile is for the completed interview and not the mid interview, it is clear that the interviewee is focusing their answers in the skills category more so than the intended leadership category. Given this deviation is above the interviewer's threshold for concern, the system will alert the interviewer and take action (see next section).

A more accurate mid interview comparison between the profiles can be made if the intent profile is also dynamic. That is, the intent profile is also built dynamically during the interview based on the question types and the order in which they are asked.

On track interviews have the actual tag profile shape in proportion to the shape of the intent profile. That is, each categories actual tag is roughly in the same proportion to the intent category. In proportion is deemed on track because interviewers will not be tagging all the time for every answer. For example, if in an actual profile, each category is approximately 30% of the intent profile then this would be considered on track. In this instance, the interview has tagged 30% of the interviewee response time.

The algorithm to detect an off track interview:

1. Calculate the interview intent. Either or both of: • The total interview intent profile for every question

• A dynamic intent profile built up from questions asked up to the current question.

2. Tally the tag durations per category.

3. Check there is enough actual tag data to make a meaningful comparison of profiles.

4. Calculate the relative errors for each category using: Relative Error = (Sum of Actual Tag Time for this Category) /

(Sum of Expected Tag Time for this Category)

5. Average all the relative errors. 6. Compare the relative error for each category against the average error. If there is a significant difference for any category as measured against an adjustable threshold, then the interview is deemed to be off track.

This algorithm can be run continuously during the interview.

Taking Action during off track interviews

Once an interview has been detected as off track by the system, the system can take action to:

• alert the interviewer • alter the question set o change the order of the questions o insert or delete questions

The interviewer alert can be either a visual and/or audible indicator such as an alarm. The interviewer can use the alarm to firstly note that the interview is off track and to take action themselves. Such action would be to shorten interviewee answers in over answered categories or to encourage answers in under answered categories. The system can alter the question set by:

• changing the order of questions by promoting questions that are part of under answered categories and to demote questions that are in over answered categories. • Inserting or deleting questions. The question pool may be expanded during its construction before interviews commence to include extra, optional questions. In an off track interview these extra questions may be inserted into the question list to encourage answers in the under answered category. These questions will only be used in an on track interview if the interviewer runs out of questions and there is scheduled interview time remaining.

The system can take an escalated response to off track interviews. Changing the order of questions may be a first stage whereas altering the question set may be a second stage if the interview continues off track after stage 1.

How to Tag

Tagging is done by the interviewer in real time during the interview. An application will be provided to edit tags after the interview though it will be expected that interviewers will rarely use the tool. Both tagging applications will recognise changing tag state (start or stop recording) by either:

1. mouse clicking within the recording category toolbar of the tag application GUI

2. via the keyboard. Keyboard shortcuts for a category will be a single alphabet key, probably the first letter of the tag category.

The state diagram details state transitions.

The following keys will add or edit the last tag put down if done within a short period of time after the tag has been laid:

• double tapping the category letter will start the tag recording from the start of the answer tag rather than the current time

• hitting the left arrow x times will start the tag recording from the current time - 5 seconds per arrow keypress • typing a numeral to give the tag a value

Previously laid tags may be edited by the mouse:

• resized horizontally to expand or contract the tag start / stop times • old tags can be deleted

• new tags can be added in the past Dynamic Answering / Questioning

In any interview, interviewees may provide answers to future questions before they are asked. Interviewers can tag these answers as they occur. This will require the interviewer to be familiar with the question set or have quick access to the question set.

Interviewers can tag answers / questions out of order by assigning the correct question 'value' (question number) after a question / answer tag has been laid.

Retrieval Phase

Stakeholders watch the recorded interviews and navigate through the interviews with the help of the bookmarking tags laid down and saved during the interview.

The system improves the quality of and efficiency in gathering, selecting and storing usable broadcastable segments. The user can be a customer with the 3 G phone and initiates the interview/recording the interviewee. The interviewer can be a trained interviewer conducting the interview. The reviewer can be a post recording analyst.

The time pre-recording preamble can be where the user may interact with a combination of automated or interviewer interfaces.

Some or all of the following steps may be undertaken with the specific purpose of improving the quality of and efficiency in gathering, selecting and storing usable broadcastable segments.

Feedback regarding the technical quality of the recording. This may come from either a centralised automated service or from the human interviewer to the user. The monitoring service may be continual, before the recording process and/or during the recording process. Feedback to the user may be either visual (on the user recording device) or aural. Only relevant information that may be immediately acted upon need be given. This includes audio quality (background noise, interference, feedback etc), visual quality (lighting, white balance, colour, location etc.), signal quality (strength, interference, lost packets etc.). The feedback is generally quantitative in nature.

Quantitative technical quality data may be calculated during or after the recording and stored with the recording.

Qualitative data (emotional response, point of view, poor/good quality interaction) as assessed by the interviewer or reviewer may be stored during or after the recording by the human interviewer or reviewer.

The single continuous recordable stream may be logically segmented i.e. questions- answers by an interviewer, demonstrations, visual only segment, user talking, interviewer talking. The segmentation may be done by any of the interviewer, reviewer or automated processes.

All annotations, calculations etc. made on the stream recording are searchable by an automated service. AU annotations, calculations etc may be attached either to the whole recording as a summary or associated with any period during the recording.

This document specifies the complete functionality of the Provider This recruiting video packaging product service. The first but not exclusive market for This recruiting video packaging product is as a filtering tool for the recruitment market. The focus and terminology used in this document will be for this market.

This document describes the recruiting video packaging product service and the specific functions required. It does not describe the systems architecture or how to build the application (see the technical specifications documents). The scenarios section explains typical experiences and interactions of the users with the system and each other. Some mock up screens have been created to give a feel for how users will interact with the application (the web demonstration will have the most up to date interface screens).

Product Overview

This recruiting video packaging product provides an outsourced, video based interviewing service for recruiters. Job applicants are interviewed via the internet or 3 G (third generation) video phones by Provider professional interviewers through a video call centre. Its focus is to encourage and record dialog between the applicant and interviewer so that recruiters can later gain this recruiting video packaging product into the character of an applicant. Technically, This recruiting video packaging product allows practical job interviews anytime over any distance. By using both video and voice for the interaction, the job applicant and the interviewer can virtually conduct the interview as if they were meeting face to face. The applicant interviewer video interaction is recorded for review anytime by any number of recruiter panellists.

Recruiters (Provider clients) commission the recruiting video packaging provider for interviews as part of their normal recruitment process. Recruiters may be HR departments acting directly for themselves or job agencies acting on behalf of third party employers. These related parties are then client stakeholders who themselves will want to use and interact with this recruiting video packaging product to assess applicants. Applicants schedule interviews online and may be prompted to fill in a personality profiling tool if requested by the recruiter. The profiling tool, based on Spiral Dynamics, helps interviewers ask questions during an interview to demonstrate applicant thinking styles.

During all interviews, a unique Provider application allows interviewers to tag (bookmark) interesting or important events as they occur during the interaction. For example, a tag may be when a question occurred, the quality of response, the display of a particular trait etc. Upon completion of the interaction, Provider publishes the video on a secured web server for client and the client's stakeholder viewing. Clients can watch all of the video or browse to any part of the video using the tags points marked by the interviewer. There is no limit to the size of the virtual recruitment panel who may watch the interviews. Further online tools are provided to the clients/panellists to help review and rate applicants.

Advantages of the using this recruiting video packaging product:

• Clients can outsource their interviewing requirements to professional interviewers whilst still maintaining control over applicant selection and making meaning from interviews

• More applicants can be viewed and screened in the first round interviews

• An unlimited number of interview panellists can view, comment and rank applicants • Clients can quickly skip through low performance applicants or re-watch high performance applicants

• Applicants can be interviewed from any location

Employment Interview Scenario

Users

Names have been used throughout this specification for readability.

Help Desk Harry This role might not be necessary.

• Take email queries from the 'Contact Us' link on the Provider website.

Queries are probably of a technical nature i.e. "Please help, I can't make a video cal to Provider?". This role could be outsourced to a technical call centre.

Specific Requirements

Users:

J Jon, Job Applicant C Chris, Client

I Ivy, Interviewer A Anna, Account Executive

All actions require the user to be authenticated in their role unless specifically stated otherwise. Authentication is via entry of a valid username and password.

New client registers with this recruiting video packaging product Chris is a recruiter for Hudson recruitment. The Age has approached Hudson's to recruit a new Team Leader. Chris advertises the position through an advertising agency online and through newspaper job vacancy columns. During the job creation process at an advertising agency, Chris fills out a number of forms so that an advertising agency will automatically filter applications. Two weeks later, applications for the position have closed. The automated advertising agency system informs Chris via email that there have been 171 applicants and forwards him the top 20 ranked applicant's resumes based on Chris's defined ranking criteria. Chris decides to use the Provider's recruiting video packaging product to distill the best candidates from the shortlisted applicants. Chris has not used the Provider system before so rings a Provider account executive Anna. Chris informs Anna that he would like to register and use the system for his job vacancy. Anna opens the register new client window and follows the wizard to enter a set of client details.

With reference to Figures 19 to 26, the system generates a username and password for Chris. Anna passes this information on to Chris and explains how he can use it to login to the system and check the progress of his jobs, view recorded interviews and check his account. Chris can continue and give Anna the details for the new job or input these details himself through the client internet interface.

Client creates a new job via the internet

Following on from the above scenario, Chris wants to create a new recruiting video packaging product job with the Provider system. Chris browsers to the Provider website and logs in using his username and password. This brings up the client home screen for Chris.

The screen of Figure 19 shows a summary of current and recent jobs for Chris Client from Hudson's. Chris can view:

• Summary of current jobs. Show that Chris is currently using Provider to interview prospective CPAs. The ID field is used as a reference when quoting the job details to Provider. The Position column text links to a page with a complete description of the job, its applicants and the progress. The Progress column shows the number of completed and total number of interviews.

• Summary of previous jobs. Previous jobs will be accessible for a limited time on the Provider website for Chris and his stakeholders to view.

• View his account details with Provider. Shows recent invoices.

• View and edit Chris's and Hudson's details. Includes billing, contact details, change passwords

Chris clicks on the 'New Job' link which brings up the create new job wizard. As shown in Figure 20 Chris can elect to use one of Hudson's past jobs with Provider as a template. Chris decides to construct the job from scratch. The job description can be viewed by the interviewers, account executives and applicants.

Chris can enter as many questions in the screen shown as Figure 22 as he likes though not all may be answered in the given time. The sample questions button pops up a panel with popular interview questions and the average time it has taken to answer the question. Chris may choose a small number of interview tags that the interviewer may use to bookmark events in the interview. Answer times are always bookmarked. Specific criteria or events may also be tagged. There is a limited list that the client may choose from.

Chris may add as many applicants in the screen of Figure 23 as interview slots. User IDs and passwords are generated by the system for each applicant so they may log in and be identified and authenticated for their interviews. Both IDs and passwords are numeric so that handset users may easily use the limited phone handsets to input the data.

It is the responsibility of the client to contact the applicants and pass on the log in details for example The Provider system can generate an email template that clients may use.

Client requests a new job via a phone

Chris, recruiter for Hudson's recruiting, has a new job for the Provider platform to handle. Chris rings Anna and asks to create a new job for the Provider platform. Anna follows the job creation wizard (as above).

Job applicant applies for a job, is shortlisted then is contacted by a client

Jon is a farmer living Queensland and is always checking an advertising agency online job ads looking for his big break. Whilst browsing the an advertising agency online he finds a newly advertised position as a Team Leader at The Age and decides to apply. He fills in the questionnaire required by an advertising agency online and submits his resume quietly confident that his hands on management skills will strengthen his application.

Jon's answers match the profile of the an advertising agency filters created by Chris and Jon is ranked as 17^th best applicant by the system. After 2 weeks applications have closed and an advertising agency emails Chris the top 20 applicants' resumes. Chris reads the resumes and refines his selection of applicants to 8. Again, Jon has been shortlisted due to his country values. Chris uses the Provider system to create a new job.

Jon receives an email from Chris congratulating him on his successful progression in the application. Also contained in the email are the details for the next round of , interviews specifically the Provider blurb and credentials to log into system. Later that day Jon connects to the internet and follows the link to the Provider website, logging in with his credentials. There he further learns about the process of live video interviews and some more details on the job itself.

Applicant schedules an interview via the internet

Jon himself does not have a video phone or a web camera so organizes to borrow a .friends for the following Friday when he is free to conduct the interview. Jon is relieved that he doesn't have to leave the farm for a number of days to travel to

Melbourne for the first round interviews. Jon is keen to schedule his interview so connects to the internet and browsers to the Provider website using the link in the email sent from Provider. He logs in using his email address and password given in the email from Chris. The platform as shown in Figure 27 correctly authenticates Jon and presents him with the job applicant home screen.

Jon wants to schedule the interview so clicks on the Schedule an Interview link. This redirects Jon to the Schedule applicant interface screen as shown in Figure 28. The monthly calendar indicates free times and available times. There are 2 free times in the morning session to book the interview. Jon selects the 9:30-10:00 timeslot. The system confirms that the booking has taken place via a 'success' screen.

Immediately after the scheduling success screen, the system prompts the Jon to practice/test his connection to the Provider system. The test is optional, but highly recommended to applicants who have not used the system before or who want to practice a record.

Applicant schedules an interview via a phone Jon calls the Provider interview booking line. The call is routed through to Harry. Harry prompts Jon for his job credentials and types them into the system. The system authenticates Jon and displays a page similar to the applicant log in page (see 0 above). Harry clicks on Create New Appointment link which brings up the schedule in a view that allows viewing, creation or editing of any interview appointment for Jon. Jon negotiates an interview time with Harry. Applicant practices an interview

Job applicant rings for scheduled interview via a 3 G video phone Jon has scheduled a 30-minute interview with the Provider This recruiting video packaging product Platform for Thursday at 10am. Jon is always punctual so dials the Provider interview number at 9:55, Thursday morning. Jon's video call is answered by the video call centre, which shows the standard menu to Jon on his 3 G handset. Jon selects 'Perform Scheduled Interview'. The system then prompts Jon for his Job ID and password (given to him in the email by Chris). Jon enters these using his phone keypad.

Ivy (scheduled to take the interview call) is busy when Jon rings slightly before his interview time. Jon is shown some streaming video content while he waits.

At 10am the system informs Ivy that she is on call for an interview. Ivy ends her current task and Jon is transferred by the system to her when she is ready to receive the call. Ivy and Jon are now engaged in a live video call and the system begins recording the call automatically, both voice and video.

The system has loaded Jon's CRM details, the job details for the interview and the Tag dashboard into Ivy's screen.

Ivy proceeds to give Jon the introduction for the interview. This includes details such as number of questions and equipment checks to ensure that Jon's phone and environment is optimally setup for the interview. During the pre check sequence Ivy notices that there is too much background noise at Jon's present location for an effective interview so Jon closes the room's door. Jon and Ivy are now ready for the interview, it is 10:02. The interview begins. Ivy marks each new question with an appropriate keyboard key which tags (bookmarks) the interview. She also marks various points of interest in the interview; good answers, emotional responses, text notes etc. As a trained Provider employee, Ivy does this without noticeably interrupting the interview or the face to face contact with Jon. Upon completion of the interview, Ivy and Jon hangup. Ivy clicks on the submit button to direct the system to save the tag information. As directed in the job notes, Ivy fills in the applicant assessment tools. This can also be done during the interview.

Job applicant calls for scheduled interview via the internet

This scenario is identical to the scenario above though the communications channel to conduct the interview is different. Jon requires a PC or MAC equipped with a broadband connection, a web camera and a headset with microphone.

Jon connects to the Provider website and logs in using his username password supplied by Chris. This loads a basic screen for Jon.

Jon clicks INTERVIEW NOW. This loads the web plug in video application which is pre-programmed to only call the Provider destination 'phone' number. Chris clicks the call button and is connected to the Provider video call centre.

The call will proceed in a similar fashion to the 3 G interview call except that Jon has already entered his credentials.

The system creates a client report and informs the client

Upon completion of all the interviews or if the time has passed the cut off date for the interviews, the system generates an email and informs the client that the interviews are complete.

The client browses the recorded interviews

Chris can browse interviews any time after they have been recorded. He may elect to receive notification of completed interviews as they occur, after all have completed and/or after the application time has expired.

Chris logs into to Provider and is presented with his home screen. The screen shows one currently active job for Chris. Chris clicks on the position.

This is the main job screen. Chris wants to review Ms. Jessica Jones. He clicks on her name.

The interview begins playing from the start. Chris can control the interview like any other movie. Additionally, the tags mark points of interest within the interview. Clicking on the tags moves the playback to the .tag point.

The review tool link pops up online tools to help Chris grade the applicant. The results of the tools are shared amongst all the clients and their stakeholders who have access to the system. Likewise, the comment link is a forum to allow clients and their stakeholders to discuss online the applicant and the results.

Secondary input can include a questionnaire tool designed to create and maintain a set of questions to be completed by the applicant prior to the interview process. The questionnaire is presented as a sequence of Web forms, with XML Data Definitions at the back end. An applicant prior to the scheduled interview event can preview the set of questions for an interview. The preview availability is controlled by the preset time interval

Also there can be Applicants Feedback by a feedback form, which is available as an option to complete after the interview has been finished. Review input can include Interviewer Performance Rating in which the clients will be able to evaluate the performance of the interviewer using the feedback form. The clients would be able to search through the logs for a selected interviewer and collect information on number of interviews, duration, and feedback. The reviewers can view and make text comments in a forum for a selected applicant.

Structures

The system design can be based on Web technologies and extensive use of XML Data Definitions (DDL). The design is based on Object Oriented Methodology, using definitions of modules / classes, their behaviour and interaction. Referring to Figures there is shown UML Diagrams.

The User Interface Components provide interaction with the system from the initial authentication process to the subsequent modules as required. The interface is entirely web based across the entire range of different modules and processes. The availability of the application modules in UI is controlled by the Navigation Menu which is dependant on the role assigned when the registered user logs in.

The interviewer module uses two types of data: Video Stream and XML, MPEG-7 DDL. The Video Stream is controlled by the VCC Server and the XML Data defines the tagging component of the UI.

Job Details A job is a single billed point and has a single description, set of questions and tag points.

Client Details

Each client entry represents a single billable organisation (whole company, business unit etc.).

Client User Details

Each client user is an individual working for a client organisation.

Applicant Details

Each applicant entry represents a single individual. An applicant ID can only be associated with one job. One individual applicant who has numerous job interviews will have multiple entries under each job.

Interviewer Details

XML Tags Definition The following table describes the properties of the Tag:

MPEG-7 Data

Referring to figure the Metadata editing and retrieval is achieved via the XML IO Interfaces. MPEG-7 is based on XML Metadata and defines a core set of Descriptors (D) for Audio, Video and Graphics using the Description Definition Language (DDL) supported by a group of Description Schemes (DS).

Roles

Administrator Role

Create / Maintain Users

Change access level (role) for the user

Maintain Account Details

Create a new Job

Search for existing Jobs by different criteria

Maintain Job Details

Create / Maintain Questions for an interview

Maintain Personality Profiling Form

Maintain access level to the interview questions

Add Applicants to the Job

Maintain Review Tools

Create / Maintain Job Applicants login credentials View results of the applicant's questionnaire

View Interview's log

View Job's Log

Run Supporting Applications / Tools

Rate Interview Performance

View / Edit Panellist Forum

View calendar appointments

Preview Interview Questions

Conduct an Interview

Record Interview

Playback Interview

Edit Interview Tags

Search Through Interview Tags

Schedule an Interview

Practice an Interview

Fill in personality profile questionnaire

Participate in an Interview

Fill the applicant Feedback form

Stakeholder Role

Playback Interview

Search Through Interview Tags

Edit Interview Tags

Create / Maintain a new Client

Maintain Account Details

Search for existing Jobs by different criteria

Create a new Job

Maintain Job Details

Create / Maintain Questions for an interview

Maintain Personality Profiling Form

Maintain access level to the interview questions

Add Applicants to the Job

Maintain Review Tools

Create / Maintain Job Applicants login credentials

View results of the applicant's questionnaire

View Interview's log

View Job's Log

View / Edit Panellist Forum

Client Role

• Playback Interview

• Search Through Interview Tags

• Edit Interview Tags

• Run Supporting Applications / Tools Rate Interview Performance

Search for existing Jobs by different criteria

Create a new Job

Maintain Job Details

Create / Maintain Questions for an interview

Maintain Personality Profiling Form

Maintain access level to the interview questions

Add Applicants to the Job

Maintain Review Tools

Create / Maintain Job Applicants login credentials

View results of the applicant's questionnaire

View Interview's log

View Job's Log

View / Edit Panellist Forum Interview Role

Search for existing Jobs by different criteria

View results of the applicant's questionnaire

Create / Maintain Job Applicants login credentials

Create / Maintain Questions for an interview

Maintain Personality Profiling Form

View Job Description

View calendar appointments

Preview Interview Questions

Conduct an Interview

Record Interview

Playback Interview

Edit Interview Tags

Search Through Interview Tags

View Interview's log

View / Edit Panellist Forum

Use Review Tools

Job Applicant Role

View Job Description

Schedule an Interview

Practice an Interview

Preview Interview Questions

Fill in personality profile questionnaire

Participate in an Interview

Fill the applicant Feedback form It should be understood that the above description is of a preferred embodiment and included as illustration only. It is not limiting of the invention. Clearly variations of the video packaging system would be understood by a person skilled in the art without any inventiveness and such variations are included within the scope of this invention as defined in the following claims.

Claims

Claims

1 A method of remote video packaging including the steps of: a) receiving calls over a communication medium from one or more video image receiving apparatuses of a plurality of callers each at one or more remote locations; b) creating a video segment of each caller from the one or more remote sources over the communication medium; c) including a tag on the plurality of video segments at relatively corresponding sections; and d) collating and packaging said plurality of video segments; wherein the plurality of video segments from the one or more remote sources can be viewed by a third party with use of the tags to identify corresponding sections of each video segment.

2 The method of remote video packaging according to claim 1 including use of peer to peer telecommunication means.

3 The method of remote video packaging according to claim 1 including the telecommunication means being a mobile telephone phone such as a 3 G video phone.

4 The method of remote video packaging according to claim 3 to a call centre from a video imaging apparatus of a plurality of callers each at one or more remote locations

5 The method of remote video packaging according to claim 1 including providing a set up module to be sent to the video imaging apparatus of each caller to allow initial set up parameters.

6 The method of remote video packaging according to claim 1 wherein the creation of the video segment is under the supervision of an interviewer located at a position remote to the callers. 7 The method of remote video packaging according to claim 6 wherein the interviewer is quality controlling the creation of the video segment both technically and in content.

8 The method of remote video packaging according to claim 6 wherein the interviewer is at run time able to tag the video segment to identify segments or particular answers or structure of the video segment to allow ready viewing of the plurality of video segments from the one or more remote sources in an edited manner by a third party at a further location.

9 The method of remote video packaging according to claim 8 wherein the viewer is able to make use of the tagged video segments to view an edited collation of the plurality of video segments.

10 The method of remote video packaging according to claim 9 wherein at run time the user is able to view the display means using the tagging of the video segments to determine automatically viewable portions of the video segments.

11 The method of remote video packaging according to claim 9 wherein a timeline display shows the relative position of the tape and identifies the, predetermined corresponding tags for each of video segments.

12 The method of remote video packaging according to claim 1 for broadcasting a show over a broadcast network including the steps of: a) creating a plurality of video segments; b) collating and editing said video segments; c) broadcasting said edited and collated video segments; wherein there is a use of a plurality of recorded individual telecommunication transmissions as input into the broadcast of the show.

13 The method of remote video packaging according to claim 1 wherein there is a quality controlled control over the input of the recorded individual telecommunication transmissions by direct communication with the caller of each individual telecommunication transmissions.

14 The method of remote video packaging according to claim 1 wherein the callers are encouraged into providing opinions on a topic and instigating the individual telecommunication transmissions by a broadcast of a particular topic.

15 The method of remote video packaging according to claim 1 including a means of broadcast feedback in which the broadcast edited and collated broadcast segments includes a qualitative and quantitative analysis of the topic based on the plurality of recorded individual telecommunication transmissions forming input into the broadcast segments.

16 A computer-implemented process for providing packaged video of criteria determined application process from remotely located applicants, the process comprising the steps of: a) providing, at a first location, at least a first computer configured to receive information by a communications link, wherein said communications link is accessible using at least a first public identifier; b) disseminating information advising of the availability of an criteria determined real time video application procedure by utilisation of a communications link accessible using said first public identifier; c) receiving at the first location over a communications link an application of interest to the criteria determined real time video application; d) advising a selection of applicants over a communications link including advising of an interview selection procedure accessible through the second private identifier; e) providing an interview selection module having calendar time options and interviewer selection options; f) allowing a substantially real-time video communications link at the allocated calendar time between the applicant at a remote location and the selected interviewer at the first location or at a second location in response to said applicant inputting said second private identifier; g) providing a question system associated with the interviewer communication link for the interviewer to question the applicant over the real-time . video communications link; h) storing, in a first memory storage device coupled to said interviewer communication link a video of the interview between the applicant and the interviewer over the video communication link; i) storing in the first memory storage or in a second electronic memory storage, a data package related to said video interview and including tags entered by said interviewer and related to the content of answers of the applicant during the video interview; j) transmitting a first series of question prompts to the interviewer in real time based on the tags recorded on the data package tagged associated with answers of the applicant during the video interview; k) receiving at the first location the recorded video of the interview between the applicant and the interviewer over the video communication link and data package related to said video interview and including tags entered by said interviewer and related to the content of answers of the applicant during the video interview;

1) automatically presenting the video package with visual display of the tags on the data package related to said video interview and allowing selective sectional viewing of the video package based on the tags selected by user at the first location remote from the applicants.

17 A computer-implemented process, as claimed in claim 16, wherein one or more of the communication links is by means of a video telecommunication network.

18 A remote video packaging system comprising a) an interviewer video packaging product able to be used when connected to a communication means for use in interview of an interviewee, the interviewer video packaging product having: i) a question viewing element having predetermined questions able to be viewed by the interviewer through display means; ii) a recorded response means for recording the response of the interviewee through the communication means; and iii) a tagging means for the interviewer to selectively tag the recorded response; wherein the tagging can occur in real time as the response is recorded.

19 A remote video packaging system according to claim 18 wherein the question viewing element selectively provides a question based at least partially on the tagged recorded response.

20 A remote video packaging system according to claim 18 wherein the recorded response means records tagged responses in a manner to allow visual timeline representation of tagged video segments.

21 A remote video packaging system according to claim 18 wherein the visually timeline represented tagged recorded response identifies the question to which the response applies.

22 A remote video packaging system according to claim 18 wherein the visually timeline represented tagged recorded response identifies a recorded merit or other characteristic of the response, as identified by the interviewer when tagging.

23 A remote video packaging system according to claim 18 wherein the tagging means enables the interviewer to identify the question or part of question being answered.

24 A remote video packaging system according to claim 18 wherein the tagging means enables the interviewer to identify and record a recorded merit or other characteristic of the response, as identified by the interviewer when tagging. 25 A remote video packaging system according to claim 18 wherein the tagging means enables a viewer of the recorded response to proceed to identified tagged video segments.

26 A remote video packaging system according to claim 18 comprising: a) an interviewee video packaging product able to be used when connected to a communication means for use in interview by an interviewer, the interviewee video packaging product having: i) a question element having predetermined questions able to be by the interviewee through display means; ii) an input means having at least a connection address allowing the interviewee to connect through the communication means to input matter with regard to an interview; and iii) a response means having at least a formatting element to enable connection through the communication means for the interviewee to respond to questions as presented by the interviewer; wherein the questions and response are in real time.

27 A remote video packaging system according to claim 18 wherein the response means allows for visual display in real time of at least one of the interviewer and the interviewee on at least one of a display viewable by the interviewer and the interviewee.

28 A remote video packaging system according to claim 18 wherein at least one of the interviewer or the interviewee video packaging products is a computer software package able to be communicated online and able to run on a computer connectable to a communication means such as the Internet.

29 A remote video packaging system according to claim 18 including a control means having an communication transmission facilitator able to receive notice of the use of multiple interviewer and interviewee video packaging products over a communication means between interviewers and interviewees and collate recorded response means for recording the response of categories of interviewees that have answered similar questions and been tagged similarly and providing a package of such tagged video segments.

30 A method of creating a broadcast segment including the steps of: a) providing a communication port for receiving individual calls from one or more interested parties over a first communication means; b) providing one or more communication channels over a second communication means to an interviewer; c) directing said received individual calls from one or more interested parties over a first communication means to an interviewer on one of the communication channels over the second communication means; d) the interviewer remotely creating and recording an interview with the interested parties over the first communication means; e) the interviewer sending the recorded interview to a central storage means for receiving a plurality of interviews.

31 A method of collating and editing a broadcast segment including the steps of; a) providing a computer storage means; b) providing a communication port to the computer storage means for receiving remotely created broadcast segments to the computer storage means; c) providing an editing function for editing remotely created broadcast segments.

32 A method of providing a plurality of income streams in a broadcast method including any one or more of the following: a) advertising a requested topic on a broadcast means and providing a communication port and an advertised address to the communication port in which the requestor is charged a fee for said advertising of topic and advertising of address of communication port; b) providing a communication facility on a mobile communication handset allowing the handset provider to provide an interactive communication and details of current and previous topics at a cost; c) using a public communication channel to a communication port having charge rates for the call including a call cost element redeemable by the telecommunication provider and a communication port charge redeemable by the leasor of the communication port; d) providing a communication link from the communication port to one of a plurality of interviewers wherein the interviewers can include an initial interviewer selection fee and the interviewer can be on commission based on interviews made or interviews later used; e) providing a broadcast of a plurality of recorded interviews in a collated and edited form which can be sponsored or include advertising to the public able to view the broadcast; f) providing a library of interviews of topics in a central storage means that can be requested and used at costs including library access costs and interview usage costs.

33 A method of providing broadcast feedback from multiple remote public inputs including the steps of: a) controlling the form of the multiple public remote inputs by providing a controlled questioning of the public input over remote communication means such that there are quality controlled inputs; b) providing an analysis or comments on the quality controlled multiple public remote inputs; and c) broadcasting the analysis or comments on the quality controlled multiple public remote inputs to provide quality controlled qualitative feedback that is more that mere quantitative feedback.