WO2008011537A3 - Method, system, and computer readable medium useful in managing a computer-based system for servicing user initiated tasks - Google Patents

Method, system, and computer readable medium useful in managing a computer-based system for servicing user initiated tasks Download PDF

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Publication number
WO2008011537A3
WO2008011537A3 PCT/US2007/073924 US2007073924W WO2008011537A3 WO 2008011537 A3 WO2008011537 A3 WO 2008011537A3 US 2007073924 W US2007073924 W US 2007073924W WO 2008011537 A3 WO2008011537 A3 WO 2008011537A3
Authority
WO
WIPO (PCT)
Prior art keywords
computer
managing
readable medium
user initiated
computer readable
Prior art date
Application number
PCT/US2007/073924
Other languages
French (fr)
Other versions
WO2008011537A2 (en
Inventor
Scott A Jones
Thomas E Cooper
Original Assignee
Chacha Search Inc
Scott A Jones
Thomas E Cooper
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Chacha Search Inc, Scott A Jones, Thomas E Cooper filed Critical Chacha Search Inc
Publication of WO2008011537A2 publication Critical patent/WO2008011537A2/en
Publication of WO2008011537A3 publication Critical patent/WO2008011537A3/en

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Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/06Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/06Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063Operations research, analysis or management
    • G06Q10/0631Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311Scheduling, planning or task assignment for a person or group
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/06Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063Operations research, analysis or management
    • G06Q10/0639Performance analysis of employees; Performance analysis of enterprise or organisation operations
    • G06Q10/06398Performance of employee with respect to a job function

Abstract

A method for determining whether secondary activities (activities that can be executed during system 'down time') should be executed at a time, and executing at least one of the secondary activities according to a priority or interrupt scheme. The invention monitors a threshold, which can be based on several factors, to determine when system conditions are such that secondary activities should be conducted. When system conditions are such that secondary activities should occur, the invention conducts secondary activities according to an interrupt scheme.
PCT/US2007/073924 2006-07-19 2007-07-19 Method, system, and computer readable medium useful in managing a computer-based system for servicing user initiated tasks WO2008011537A2 (en)

Applications Claiming Priority (10)

Application Number Priority Date Filing Date Title
US80776506P 2006-07-19 2006-07-19
US60/807,765 2006-07-19
US82018106P 2006-07-24 2006-07-24
US60/820,181 2006-07-24
US82133506P 2006-08-03 2006-08-03
US60/821,335 2006-08-03
US82440706P 2006-09-01 2006-09-01
US60/824,407 2006-09-01
US11/780,329 2007-07-19
US11/780,329 US7873532B2 (en) 2006-07-19 2007-07-19 Method, system, and computer readable medium useful in managing a computer-based system for servicing user initiated tasks

Publications (2)

Publication Number Publication Date
WO2008011537A2 WO2008011537A2 (en) 2008-01-24
WO2008011537A3 true WO2008011537A3 (en) 2008-11-06

Family

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Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2007/073924 WO2008011537A2 (en) 2006-07-19 2007-07-19 Method, system, and computer readable medium useful in managing a computer-based system for servicing user initiated tasks

Country Status (2)

Country Link
US (2) US7873532B2 (en)
WO (1) WO2008011537A2 (en)

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